Mahender M Mobile: 09822604839 / 09604959282 E-Mail:
[email protected] /
[email protected]
Seeking senior level positions in Virtualisation Project Management/IT Infrastructure Management with an organisation of repute Technical Expertise in Windows and VMware Platform EXCELLENCE SPHERE
An Overview
Windows Administration Virtualisation & Enterprise Storage Design and Implementation
VMware & Microsoft Certified Professional with 14.5 years of rich experience in effective management of IT Infrastructure Project for new facilities, Data Center Upgradation of Hardware & Software, Microsoft Technologies, VMware Virtualisation, Storage Design, IT Asset Management and Network Security.
Network Infrastructure Design and Maintenance Windows 2008/2003/ 2000 & Active Directory Administration Data Center Operations Service Delivery ITIL Framework VMWare Administration Mail Administration Windows Administration Security Administration SLA Adherence Process Improvement Cost Reduction
Demonstrated excellence in leading enterprise-wide virtualisation effort with accountability of overseeing vendor / hardware qualification, architecture / design, installation, configuration, migration & documentation.
Expertise in Business Continuity and Disaster Recovery Planning; delivered maximum business value for Infrastructure, Data Centre Technologies, Large Scale Systems and Networks.
Proficiency in installation & troubleshooting of Blade Server, Rack Servers, etc. viz. Dell, HP, IBM and Assembled.
Adept at maintaining complete IT infrastructure including Server Hardware, Vmware Environment, Data Storage, Switching & Routing, Backups, E-Mail, Firewall, Spam Filtering, AV, VPN, Mobile Devices, VOIP Systems, Network Monitoring and all Microsoft Technologies.
Demonstrated excellence in building & implementation of ITIL and ISO27001; adept in aligning IT processes with ITIL by establishing Change, Incident and Problem Management meetings and decreasing turnaround time.
Strong Customer Centric Approach with excellent analytical, coordination, presentation and leadership skills; skilled in grasping the big picture and conceptualising solutions.
Certifications VMware Certifications:
VMware Certified Professional (VCP).
VCP on VMware vSphere 4.
VMware vSphere Install and Configure V4: 4 Day Training on VMware Infrastructure 4.
Microsoft Certifications:
Microsoft Certified Systems Engineer (MCSE).
Microsoft Certified Systems Administrator (MCSA).
Microsoft Certified Professional (MCP).
CNE-4.1 Certification in Novell Netware.
Career Record Since Oct’97 working with Precision Automation & Robotics India Ltd. Growth Path Oct’97 – Sep’98
Desktop Hardware Engineer
Sep’98 – Apr’04
System Administrator
Apr’04 – Apr’07
IT Manager
Since Apr’07
Functional Head- IT Infrastructure and Virtualisation Practice Lead
SKILL SET Virtualisation Environment Management Managed Virtualization Project at PARI to setup new vSphere Data Centre and VI3 to VSphere Migration with complete accountability of planning, designing and implementation of new virtual environment. Successfully executed P2V Project involving virtual environment of over 50 physical machines; it solved space and power capacity constraint at Data Centre Provided complete L3 support for VMware virtual infrastructures. IT Infrastructure Recommending IT infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery plans; establishing and running Data Centre infrastructure including Server Racking, Cable Laying, Tagging and Documentation, etc. Supervising the provisioning, installation and maintenance of servers from Ghost image and installing different monitoring and backup agents; coordinating with backup and tool administrator for monitoring and backup. Providing hardware support on different platforms; coordinating with 3 rd Party vendors and Service Provider; backing up & restoring data from tape library and managing the backup tapes, keeping inventory, sending and receiving tapes to and from off site storage. Windows Systems Administration Provisioning new servers, imaging; handling other daily routines; leading new deployments from systems perspective by coordinating internal resources; performing systems backups and restore procedures. Handling the complete installation, configuration & maintenance of Microsoft Windows Servers; designing the Backup Strategy for sites and ensuring scheduled/unscheduled Backups as per backup plan and restoration; managing Server, Domain, AD, User Rights, etc. Conducting proactive checks with regards to Windows and Antivirus. Incident Management / Problem Management / Change Management Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA; detecting, logging, categorising and prioritising incidents; providing initial Incident Support. Closing incidents after verification from users; defining and planning separate procedures for major incidents; ensuring adherence to SLA and priority based management. Resolving problems & issues within set timelines thereby developing the Knowledge Base; ensuring that the issue does not happen again. SIGNIFICANT CONTRIBUTIONS Holds the distinction of enhancing efficiency & customer satisfaction through complex restructuring geographically diverse IT groups into a Global Team; rebuilt the team from ground-up including hiring & equipping personnel for a rapidly growing infrastructure and meeting increasing demands from multiple business units. Played a stellar role in increasing uptime and security by standardising network management and monitoring tools thereby providing real-time alerting leading. Conceptualised, drafted and implemented policies & procedures on network equipment and maintenance. Devised, tested and maintained Disaster Recovery Plan for critical VMs & application data. Excellent track record of reducing costs of Corporate Communication by 40% through effective vendor management, contract negotiations and convergence of technical solutions. Demonstrated excellence in managing budget of Rs. 4 Crores for global IT Department. Steered the conversion of an unstructured Helpdesk to a Global Service Desk through implementation of a ticketing system and industry best practices; this led to increasing the service levels, reducing resolution time and tracking of key metrics.
Enhanced the security, stability and recoverability of Corporate Network through ownership of security, backup, disaster recovery planning and compliance. Spearheaded reduction of the company’s Server Hardware Footprint by 60% thereby saving power and cooling. Successfully improved server availability, reduced workload for IT staff and automated server deployment for various business units by leveraging on a highly available VMware Virtual Infrastructure (VI3) environment supporting both production and development environments containing 50 servers running SQL, IIS, Exchange, Savvion, Accounting & ERP Software. Maximised performance Customised Layer 2 and Layer 3 networking between VMware, networking components and storage. Managed complete design and implementation of EMC Clariion SAN environments thereby ensuring high availability and performance characteristics for VMware Virtual Infrastructure & SAN-backed applications. Instrumental in managing complete configuration and installation of:
EMC CX310 SAN
QNAP NAS
Net App FAS/V-Series.
VMware ESX (3.5), ESXi, and vSphere 4 & 5 environments with VirtualCentre Management, Lab Manager, VMware View 4 & 4.5,VMware vApps, Thin Apps, Consolidated Backup, DRS and HA. VMs & Templates.
Monitoring Tools : Advent net Opmanager ver 8,9, VEEM, VKernel Capacity View
Backup Tools : Symantec Net Backup, Symantec Backup Exec version 8,9,10,11,12, Symantec System Recovery version 8,9,2010, VEEM Backup, Symantec Enterprise Antivirus & Antispam, Symantec Brightmail
ISCSI, NFS, Fiber Channel Protocols, Fiber Channel Cabling, Switching and Zoning.
Led complete Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of Windows NT, 2000 & 2003 Servers. Resolved all issues related with performance of SAN backed VMware ESX Infrastructure to determine proper allocation of resources to a multi-department user population with widely varying needs. Managed the entire gamut of tasks associated with Network Infrastructure Design and Maintenance including:
Data Center Expansion including procurement, implementation and rollout of new physical plant.
Server Performance Analysis and Performance Tuning including SQL Server workloads.
Design, deployment, and maintenance of a broad range of Microsoft Technologies including:
Windows Server 2000, 2003, 2008.
Exchange Server 2003 & 2007.
Internet Security and Acceleration (ISA) Server 2004, 2006.
SQL Server 2000, 2005, 2008.
Windows Server Update Services (WSUS), DNS, WINS, DHCP and Active Directory.
Group Policy Design & Implementation, IIS and Terminal Services.
Design, implementation and maintenance of Dell Server, Storage Hardware, Dell Blade Servers, EMC Storage Systems, Cisco Routing & Switching, Sonicwall Firewalls, VPN, Symantec Backup Exec, Symantec AntiVirus, Spam and AV Filtering. Dell Open Manage, HP Insight Manager, ADSIedit, DCDiag, NetDiag, Active Directory Sites & Services, Active Directory Users & Computers, Ethereal, Remote Desktop Connection, VNC, Ping, Tracert and Telnet. Provided technical support for DSL, T1, PRI, FAX, VoIP, PC & Laptop; implemented best practices at Service Desk. Reduced corporate communications costs by 40% through effective vendor management, contract negotiations and convergence of technical solutions. Personally led the conversion of an unstructured helpdesk to a global service desk through implementation of a ticketing system and industry best practice resulting in increased service levels, reduced resolution time, and tracking of key metrics. Analyzed metrics to increase service offerings and automate recurring tasks Increased security, stability, and recoverability of the corporate network through implementation and ownership of all IT policies including security, backup, disaster recovery planning and compliance. Served as an advisor to executive staff on information security practices and procedures . Estimated project costs, prepared project plans and status reports. Led the development of requisitions, bids, and specifications, and the negotiation, administration, and evaluation of contracts for equipment and services. Smoothly carried the IT System transition from PUNE office old location, to new office without any downtime at the time of merging. Recipient of appreciation from MD of the company for setting up IT system perfectly without any failure during the time of office shifting. Received appreciation from MD & employees of the company for written communications to educate/follow best IT practices & implementing new systems.
Scholastics
B.E. (Computer Science) from Dynaeshwar Vidyapeeth, Pune in 2004. Advance Diploma in Computer Hardware & Networking from Jetking Institute, Pune in 1997.
Training Attended 2 Day EMC SAN Management Training for EMC Clariion SAN. 4 Day Training on VMware Infrastructure 4 VMware vSphere Install and Configure V4.
Personal Dossier Date of Birth
: 9 March 1971
Address
: A-5, Amrish Society, Shivtirth Nagar Paud Road, Kothrud, Pune-411038, Maharashtra
Passport Number
: E7551451
Visa Status
: US B1 Visa; Valid for 10 Years
Location Preference
: Pune
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