Agreement Between Agent and Master Agent - Final V1

 

 

P.O. Box 1047 Addis Ababa Ethiopia tel.: +251 (0) 115 505 678 fax: +251 (0) 115 515 777

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t eleb elebii r r AGEN A GENT T AGREEME AGREEMENT NT BETWEE BETWEEN N  

…………………………………

(MASTER AGENT) A GENT)  AND  A ND  

…………………………………

(telebirrr AGE (telebir AGENT NT))

 

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This

P.O. Box 1047 Addis Ababa Ethiopia tel.: +251 (0) 115 505 678 fax: +251 (0) 115 515 777

Contract

(hereinafter

the

Contract

or

this

Contract)

is

entered

in

to

in______________, in___________ ___, on __________, 2021 by and between:  __________________  _________ ___________ __ A business organization incorporated under the laws of Ethiopia, whose address……………... Woreda/ city administration …………. kebele, (here in after referred to as the ‘’ Master Agent)

 And (.................................................................................................., a physical or legal person whose address indicated on “Agent Registration form”, (hereinafter referred to as “Agent''

(each a ''Party' and together the ''P arties”)   Whereas , the Master agent has signed contract (Master Agent contract) with ethio telecom tel ecom

for the execution of master agent telebirr services Whereas , up on the consent of ethio telecom, the Master agent is interested to further

assign _______________________ as an agent, and the latter has accepted as part of telebirr provision chain of the Master agent and committed to engage in the provision of telebirr service to end users

 

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P.O. Box 1047 Addis Ababa Ethiopia tel.: +251 (0) 115 505 678 fax: +251 (0) 115 515 777

TERMS AND CONDITIONS DEFINITIONS For the purpose of this Contract, the following terms and abbreviations shall have the meaning herein assigned to them 

 Acco  Ac co unt: un t:   Means any account operated or managed by ethio telecom and which belongs to the customer telebirr   Means a Mobile Money service that enables customers to deposit, receive, transfer and spend money using their mobile phone numbers easily    Agent  Ag ent::   Means a person contracted by ethio telecom to facilitate provision of agency business service service in the name and on behalf of ethio telecom in a manner specified in Use of Agents Directive and other relevant laws   Cash in:   Means the process by which a customer exchanges cash for electronic value. Cash-in transactions usually result in increase in the users ’ electronic money account balance Cash-out:  Means the process by which a user exchanges electronic money for cash and transactions resulting in a decrease in the users' electronic money account balance Electronic money  Means: a monetary value represented by a claim on its issuer with the following attributes (i) issued up on receipt of Ethiopian Birr, (ii) it is accepted as a means of payment by persons other than the issuer, (iii) it has equal value with other electronic money issued in Ethiopian Birr, (iv) stored on an electronic device;   Electronic Device: Device:  means device including computer, tablet, point of sale, automated teller machine, TV, Mobile Phone (with mobile network and/or Internet), chip, prepaid card, credit card, debit card, stored value product/ device, and other similar electronic device used to undertake electronic money and related financial fi nancial products and services

 

 

 

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Outlet: Shall mean place of business which is established by the Master Agent and/or its agents or ethio telecom point of sales that serve as point of telebirr business Person: Means natural or juridical person;  Anti  An ti -Money -Mon ey Laund Lau nderi eri ng Rules Rul es and Regulat Regu latio ions ns :   Means a set of procedures laws or regulations designed to stop the practice of generating income through illegal illega l action which is issued by the National Bank of Ethiopia. Cash Float:   Means  the cash to be maintained by the Agent at the Outlet for the provision of the relevant Agent Services   Master-Agent:   Is a legal person which has an overarching agreement with ethio telecom to contract and manage its agents (including outlets) that provide agent service to customers on behalf of a ethio telecom. The Master- agent enters into contract with the agents for the provision of agent service on behalf of ethio telecom. Subscriber:  Means a person who has telebirr account or uses telebirr service; under taken by Know Kno w Your Custom er (KYC) (KYC)::  Means a set of due diligence measures undertaken a financial institution or a payment instrument issuer, including policies and procedures, to identify a user and the motivation behind his financial activities.   Transaction (Log) book: Means a written record of transactions performed by the  Agent at each Outlet and against which each customer is required to sign upon successful completion of a transaction

 

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 ARTICLE 1  APPOINTMENT OF AGENT 1.1. The Master-Agent Master-Agen t hereby appoints ap points the Agent, and the Agent accepts such appointment to offer telebirr service to customers for the duration on the terms set out in this agreement 1.2. The Master Agent contract con tract signed between ethio e thio telecom and the Master Agent along with its Annexes and Amendments thereto shall be deemed to form and be read and taken as part of this Contract. 1.3. The Agent shall comply co mply with aIl applicable app licable Iaws, rules, regulations and statutory requirements existing in Ethiopia from time to time, including aII applicable antimoney Laundering (''AML'‘) requirements of National Bank of Ethiopia

 ARTICLE 2 RIGHTS AND OBLIGATIONS OF THE AGENT 2.1. The agent shall be limited to the provision of telebirr related agent services such

as Opening of telebirr Account for customers, Collection of documents in relation to account opening, Cash in and cash out service, Over the counter transactions, Balance queries and any Other activities as may be introduced by ethio telecom from time to time  2.2. Agent shall use its best endeavors endea vors to register new customers for the telebirr Service 2.3. The agent shall shal l use every effort to make sure applicants applican ts have the necessary nece ssary awareness with respect to the registration process and initial operation of their telebirr accounts 2.4. The agent shall keep and secure registration forms filled by subscribers during telebirr registration 2.5. The Agent shall maintain adequate balance in its telebirr account and cash float to undertake cash in and cash out transactions

 

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2.6. In undertaking Cash-out transactions, tran sactions, the agent a gent shall ensure e nsure that any a ny cash payments are only made 2.6.1. Upon sufficient sums being available in its cash float, 2.6.2. Upon checking the accuracy and completeness of the relevant relevant confirmation SMS, and 2.6.3. Upon being satisfied that the recipient of the cash cash payments is the owner of the mobile phone by verifying the c ustomer’s ID against the details provided in the confirmation SMS 2.7.

ln the event that there are insufficient sums available in the telebirr float at the relevant outlet to effect the transaction, the agent must decline to carry out the transaction and should contact Master-agent under their hierarchy or ethio telecom telecom  

2.8.

 Agent shall handle user use r transactions against prefunded prefunde d telebirr telebi rr accounts and in real time 

2.9.

All ethio telecom equipment’s supplied to the Agent by the Master-agent shall remain the property of ethio telecom and shall be returned during termination termin ation of this contract. contract .

2.10. The Agent shall not be entitled to give or assign any rights granted under this  Agreement to any an y other person 2.11. Agent shall not relocate, relocate, transfer or close its agency business service premises without the 30 days’ prior written notification to the Master Agent 2.12. The agent shall comply with any telebirr related instructions and/or directions that Master Agent and /or ethio telecom give from time to time 2.13. The Agent shall comply with the territorial boundaries set set by ethio telecom 2.14. The Agent shall shall fulfill and maintain the requirements requirements as defined under Annex 3 of this contract, for effective and efficient performance of its obligation under this contract 2.15. The agent shall have dedicated customer care telephone numbers (toll free 894) to lodge their complaints 2.16. Agent shall undertake proper and fair handling of customers 2.17. The Agent shall ensure that all customer complaints that could be solved at agent level are resolved within a reasonable time

 

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2.18. The agent shall only engage in the provision of telebirr service only under a single master agent at a time. The agent shall bound not to shift to other master agents without good cause and without acquiring clearance from the previous master agents 2.19. The agent shall shall put the following information in a conspicuous or visible visible place in its premises for its customers: 2.19.1. Its certificate of agency 2.19.2. List of agency business facilitated by the agent 2.19.3. Name and logo of ethio telecom 2.19.4. A written notice to the effect that if the electronic system is down, no transaction shall be carried out 2.19.5. list of fees or charges applicable for each service which are payable to the financial institution by the customers 2.19.6. The name, telephone numbers and location of ethio telecom’s or Master agents branch and sub-branch to which the agent reports its activities 2.20. The agent shall acknowledge that National Bank of Ethiopia shall have full and timely access to the internal systems, documents, reports, records, staff and premises of the agent in so far as the agency business service is concerned and shall exercise such powers as it may deem necessary 2.21. The agent shall shall acknowledge that its employees s shall hall not be treated as employees of ethio telecom or the Master agent and the rights and duties of such shall be agreed upon between ethio telecom, the master agent, and the agent 2.22. The agent shall perform telebirr related business minimum within an ordinary business hour (8AM to 5PM)

 ARTICLE 3  ACCOUNT TYPES AND LIMITS 3.1 The agent shall acknowledge an electronic account belonging to an agent shall have no amount limit for transactions made in relation to users 3.2 Ethio telecom shall set the maximum account balance, aggregate agg regate daily transaction limit and aggregate monthly transaction limit performed by the customers based on level of their accounts. Accordingly

 

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3.2.1 Level 1 accounts shall be subject subject to a maximum account balance of Ethiopian Birr 5,000, an aggregate daily transaction limit of Ethiopian Birr 1,000 and an aggregate monthly transaction limit of Ethiopian Birr 10,000. 3.2.2 Level 2 accounts shall be subject subject to a maximum account balance of Ethiopian Birr 20,000, an aggregate daily transaction limit of Ethiopian Birr 5,000 and an aggregate monthly transaction limit of Ethiopian Birr 40, 000. 3.2.3 Level 3 accounts shall be subject subject to a maximum account balance of Ethiopian Birr 30,000, an aggregate daily transaction limit of Ethiopian Birr 8,000 and an aggregate monthly transaction limit of Ethiopian Birr 60,000.

 ARTICLE 4 RIGHTS AND OBLIGATIONS OF THE MASTER AGENT Master agent: 4.1 Shall recruit potential agents for the provision of telebirr service 4.2 Shall select potential agents according to the criteria set by ethiotelcom (as listed on  Annex 3) and shall send the list to ethio ethi o telecom for verification and vali validation dation purpose 4.3 Shall provide appropriate Training and Support to telebirr agents under their hierarchy 4.4 Shall make sure that float management at recruited outlets and agents are maintained 4.5 Shall nurture and maintain relationships relation ships with agent agents s under their hie hierarchy rarchy to ensure retention 4.6 Shall put in place a mechanism to manage, monitor and coordinate agents under their hierarchy 4.7 Shall ensure that promotion of the telebirr services and branding of the agent premises are done according to ethio telecom brand guideline 4.8 Shall Terminate its relationship with an agent that fails to comply with this contract or any other operating conditions specified by ethio telecom and the National Bank of Ethiopia 4.9 Shall makes sure that product and operational manuals and guidelines developed and communicated by ethio telecom are effectively implemented by their agents 4.10 Shall provide agents with sufficient trainings, including those related to the know your customer (KYC) requirements, customer service, anti-money laundering and /or

 

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counter financing terrorism (CFT), confidentiality of customer information, cash security, record keeping and financial education 4.11 Shall grant promotional materials it gets from ethio telecom in reasonable quantities necessary for the proper advertising and promotion of telebirr 4.12 Conduct objectively and continuously performance evaluation of its agents as per the criteria and time set by ethio telecom 4.13 Make sure that the agents perform in good condition to meet performance targets and handle customers effectively and avoid violations 4.14 Avoid any unjustifiable discrimination among agents under their hierarchy 4.15 Maintain and create the good will and brand image of ethio telecom by promoting and providing telebirr service

 ARTICLE 5 CUSTOMER IDENTIFICATION GUIDELINE 5.1 The agent shall ensure en sure Due Diligence requirements requ irements are met during du ring registration and updating of telebirr customers’ KYC information. The agent shall also ensure that KYC information is received from subscribers depending on the level of customer accounts set by ethio telecom: 5.1.1 For Level 1 accounts   name, date of birth, residential address, telephone number, recent photo of the subscriber and the subscriber shall be introduced by another person who already maintains telebirr account with Ethio telecom. 5.1.2

For Level 2 accounts  name, date of birth, residential address, telephone

number and recent photo and identity card of the subscriber and shall be captured in the system. 5.1.3

For Level 3 accounts   name, date of birth, residential/business address,

telephone number, a photo and identification identificatio n card of the account holder shall be captured in the system whichever is appropriate for individuals and entities

 

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P.O. Box 1047 Addis Ababa Ethiopia tel.: +251 (0) 115 505 678 fax: +251 (0) 115 515 777

5.2 An agent shall sha ll scan and upload customer's Identity Iden tity to the telebirr system during customer registration process. 5.3 The agent shall be entitled to accept the followin following g renewed customer ID’s for individuals telebirr subscription:  

Valid kebele ID

 

Valid passport

 

Valid tax payer’s ID  

 

Valid Driver’s license

 

Student ID

 

Employment ID

•

•

•

•

•

•

5.4 An agent shall decline to perform perfo rm the transaction and/or an d/or subscription of customers iiff he/she, based on sufficiency of information provided in the ID, is not satisfied with the proof of the customer’s identity

5.5 The agent shall ensure ensu re the ID is original, re readable, adable, comprehensive comprehensi ve and shall ensure that the customers ID is not expired

 ARTICLE 6 PROHIBITIONS The agent shall not: 6.1 Undertake agency business service beyond its designated geographical area. 6.2 Undertake transactions in the absence of system or network connectivity. 6.3 Deny issuance of receipt or advice to users. 6.4 Undertake transactions when issuance of receipt or advice is not possible 6.5 Charge or collect any fees from users directly 6.6 Open regular accounts, grant loans, or carry out any appraisal function for purposes of opening an account or granting of a loan or any other facility except as may be permitted by any other written law to which the agent is subject 6.7 Undertake cheque deposit and encashment of cheque. 6.8 Transact in foreign fo reign currency. curre ncy. 6.9 Impose separate terms and conditions apart from those provided by ethio telecom.

 

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6.10 Perform against or beyond the agency contract 6.11 Undertake other activities that are prohibited by the National Bank of Ethiopia 6.12 Break down transactions to earn more commission 6.13 Provide customers less money than what is due to them 6.14 Withdraw customer float without their consent 6.15 Falsely register to earn undeserving commissions 6.16 Register without dully filling and signing and not using ID when registering customers 6.17 Incorrectly enter or record customer information 6.18 Charging customers any fee 6.19 Transferring customer funds to personal account. 6.20 Duplicated customer’s registration.   6.21 Accesses customer customer information available in the system.

 ARTICLE 7 FEES AND COMMISSIONS  7.1 The agent shall be b e entitled to get commission/payments commissio n/payments in the agreed a greed as per p er the commission structure of ethio telecom (as stated in Annex2) 7.2 Ethio telecom shall have h ave the right to unilaterally change chan ge or adjust any an y or all of the remuneration to be paid to the agents from time to time. The change made by ethio telecom will be effective immediately up on giving of notice to the Master Agent. The Master Agent shall immediately notify the same to the agents

 ARTICLE 8 RECORD KEEPING AND REPORTING 8.1 The Agent shall keep proper records in relation to its provision of the telebirr services and shall ensure that the registration particulars of each customer on the transaction (Log Book) are promptly sent to its respective Master agents and/or ethio telecom 8.2 All transactions carried out by the agent ag ent shall be accounted fo forr and shown in the books of ethio telecom by the end of the next working day for ethio telecoms safe keeping

 

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 ARTICLE 9 CHECKING AND INSPECTION 9.1 Parties to this Contract acknowledged and agreed a greed that ethio telecom te lecom shall have the right to access the premises of master agents and agents and the right to inspect their outlets, documents and records and any other related documents covering all transactions relating to the undertakings of this contractual agreement, during ordinary business hours 9.2 The Master agent shall have the same right to access the premise premises s and any documents of its agents for checking and inspection, during ordinary business hours

 ARTICLE 10 BRANDING, PROMOTIONAL MATERIAL AND INTELLECTUAL PROPERTY 10.1 Ethio telecom shall provide to master agents and master agents in turn provide the agents with branding and advertising material but which shall at all times remain the property of ethio telecom returnable on demand or upon termination of this agreement 10.2 The Agent shall erect, display and use all such branding and promotional materials in such manner agreed upon by both parties 10.3 The Agent shall promptly notify the Master Agent of any actual, threatened or suspected infringement or improper or wrongful use of any ethio telecom teleco m Trademarks & Trade names or other intellectual property rights belonging to ethio telecom which comes to the Agent’s attention or notice  

 ARTICLE 11 RISK MANAGEMENT 11.1 In the event of any Ioss or theft of o f any equipment equi pment by the Agent Agen t or its staff, an immediate written report or email of such Ioss or theft must be forwarded to Master

 

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agent by the Agent, Master agents shall report same to ethio telecom so that ethio telecom will freeze or immobilize the effective use of the same 11.2 The Agent shall, for its own protection, keep confidential confidential all personal identification identification or security numbers used with the equipment for the provision of the telebirr Services and ensure that they are not disclosed to any one 11.3 The agent shall promptly p romptly report to the master agent ag ent and/or ethio eth io telecom any suspected or confirmed cases of fraud, major security breaches, any material service interruption or other significant issues

 ARTICLE 12   AMENDMENTS No provision of the Agreement may be amended, modified and/or waived, otherwise than by the express written Agreement of the Parties

 ARTICLE 13  FORCE MAJEURE 13.1 The presence and absence of Force majeure shall be determined by the relevant laws of Ethiopia. If the Force-majeure Force-majeu re continues for more than 3 (three) months, each Party is entitled to terminate this Contract with a prior notice. 13.2 The non-performing party shall not be liable where non-perfo non-performance rmance is due to force majeure

 ARTICLE 14  PENALTIES FOR TERRITORY VIOLATION 14.1 Where the agents committed any territory violation and/or any activity which disturb the market the Master Agent shall have the right righ t to take measures from giving warning notice up to termination of this contract without prior notice.

 

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14.2 Where the territory violation violatio n agent committed is gross g ross violation (based on the th e  judgment of the Master agent or o r ethio telecom), the Master agent agen t shall terminate the present contract without prior notice

 ARTICLE 15 TERMINATION 15.1 If either of the parties violate any of its obligations or conditions of this Contract, the other Party shall be entitled to terminate the Contract herein by giving 30 (thirty) days' prior notice in writing to the Party in breach, unless the Party in breach shall completely remedy the violation during that period and satisfy the other Party that such violation has been remedied 15.2 The Master Agent may unilaterally and unconditionally terminate this Contract, without giving notice if an agent, 15.2.1 Ceased main commercial activity 15.2.2 Is guilty of a criminal offence involving fraud, dishonesty or other financial impropriety 15.2.3 Sustain a financial loss or damage to such degree which, in the opinion of ethio telecom, makes it impossible for the agent to gain its financial soundness within three months from date of the loss or damage 15.2.4 Is being dissolved or wound up through court or otherwise 15.2.5 Dies or mentally becomes incapacitated, in case of natural person 15.2.6 Relocates or closes its i ts premises without prior p rior written consent consen t of ethio telecom 15.2.7 Performs any of prohibitions stated under article 6 of this contract 15.2.8 Not compliance with Prevention and Suppression of Money laundering and terrorist financing proclamation no. 780/2013, Licensing and Authorization of Payment Instrument Issuers Directive No. ONPS/01/2020 and related proclamation and directives.

 

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15.3 ethio telecom can order/request at any time the termination of this contract in the exercise of its powers, duties, and responsibilities. 15.4 Either Party is entitled to unilaterally terminate this contract any time by providing 3(three) months prior written notice to the other Party. 15.5 Upon termination of the contract, 15.5.1 All logos and promotional materials used for the promotion of the agency business service shall be removed from the premises of the agent 15.5.2 Master agent shall ensure that an agent does not continue with agency business service when it is affected by any of the provisions of sub-article 15.2 of this article 15.5.3 The Agent shall no longer hold itself out as being an agent of ethio telecom for the provision of telebirr Services and shall immediately cease providing telebirr Services 15.5.4 The Agent shall cease forth with to use the Equipment, the Trade names and Trademarks 15.6 National Bank of Ethiopia can order/request at any time the termination of this contract in the exercise of its powers, duties, and responsibilities

 ARTICLE 16 CONFIDENTIALITY 16.1 Each party undertakes and warrants that it will treat as confidential all information related to and received from the other party, which it acquires as a result of the operation of this Agreement 16.2 The agent shall sha ll acknowledge that all the information or data da ta collected from fro m customers, ethio telecom or from other sources in relation to the provision of this contract is the property of ethio telecom

 

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 ARTICLE 17 DISPUTE RESOLUTION  Any dispute arising out of and/or related to this contract shall be settled by the parties amicably through negotiation. Should parties fail to reach an agreement, both parties agreed to submit their case before the Competent Federal court

 ARTICLE 18 TERM AND RENEWAL OF THE CONTRACT 18.1 This Contract is signed on ______________ and shall remain valid for the duration of the Master agent contract signed between ethio telecom and the Master Agent 18.2 Unless this contract is terminated, automatic renewal is presumed when the Master  Agent Contract signed between e ethio thio telecom and an d the Master Maste r agent is renewed 18.3 In case the Master Agent contract signed between ethio telecom and the Master agent is terminated on any ground; the agent may, up on the approval of ethio telecom, establish agent contract with new Master Agent which substitutes the terminated Master Agent. In the meantime until the substituting Master agent is assigned, ethio telecom may facilitate to the agent to undertake telebirr Service

 ARTICLE 19 NOTICES   All notices of this th is contract shall be sent by e-mail, SMS or written letter, le tter, by the addresses ad dresses defined in the application form and this agreement

Signed for and on behalf of

Signed for and on beha behalf lf of

Master Ma ster Agent

The agent 

Name _____________

 ___________ _ Name __________

 _______________ ____ Title ___________

 ____________ _ Title ___________

Signature ________

Signature _______

Date _____________

Date __________

 

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 An n ex exes es  Ann  An n ex  1 

 Ag ent Lo g Boo Bo o k f o r Cash In & Cash Out የወኪል የተቀማጭ እና የወጪ ገንዘብ መመዝገቢያ  Agent’s Name/ __________________________________ የወኪሉ ሥም፡ 

Agent’s Operator Name/ ________________________ የወኪሉ ኦፕሬተር ስም 

S/N ተ.ቁ 

 Acc oun t Hol der Nam e/የአካውንቱ ባለቤት  ስም 

Branch/ ______________________________________ ቅርንጫፍ 

Agent’s Operator ID/ _________________________ 

የወኪሉ ኦፕሬተር መለያ ቁ.

 Acc oun t Typ e/ የአካውንቱ አይነት 

Mobile Number/ የሞባይል ቁጥር 

Despoited  Amt ./ተቀማ ጭ የሆነው  መጠን 

Withdraw  Amt /ወጪ  የሆነው  መጠን 

Date/ ቀን 

Signature/ ፊርማ 

1 2 3 4 5 6 7 8 9 10 11 12 13 14

 

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 An nex 2 FEES AND COMMISSIONS  Agent  Ag ent co mm is si on: on : Tr Trans ansact actio ion n Based B ased Transaction Ranges   Ranges

 Ag ent Commi Com mi ss ssio io n

Min.   Min.

Max   Max

1 51 101 301 501 1001

50 100 300 500 1000 3000

Deposit   Withdrawal   Deposit 1 1 2 3 4 6

1 2 3 5 6 8

Transfer via agent   agent 1 2 3 5 7 9

Ethio Bill (OT (OTC) C)

Other Utility bill * 80% of the

4

facilitation fee agreed with bill organization

3001 5001

5000 8000

8 10

10 12

11 15

* Other utilities are water, electricity, el ectricity, DSTV

Partial bill payment at OTC:

•  Partial bill payment via agent is not applicable. Bill payment at OTC shall be in full (Total and monthly bill amount).

•  Partial bill payment will be applicable on self service payments made directly by the customer  

 Agent  Ag ent Commi Com mi ss io n: Servic Serv ice e based bas ed Servic Se rvic e Type

Commissio n 15 Birr for new successful customer registration (Level 2 and Above) Commission will be released when the customer makes first transaction: i.e.

Customer Registration 

✓ 

Initial Deposit, any a amount mount starting from from 5Br.

✓ 

Agent shall educate customers to deposit upon registration so that they can do self-service transactions like airtime recharge, bill payment, P2P transfer, etc.

System to capture capture customer agent relationship: customer shall be linked to the agent.  An agent shall not register a customer registered under another agent or selfregistered fulfilling the required KYC.

 Ai  Airt rt im e Top up up ▪  (OTC) 

9% commission

   

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Agents will get 5% of the the revenue and comm commission ission saved from self-service transactions made by customers under their hierarchy. hie rarchy.

▪ 

Annuity shall be calculated from self-service revenue plus ttotal otal airtime a and nd ethio bill commission savings.

Example:  Annu  An nuit it y  

▪ 

5% of the revenue earned by telebirr fr from om P2P ttransfer, ransfer, charge from organizations (Non agent activities).

▪ 

5% of the 11% airtim airtime e com commission mission saved by self-recharge (=0. (=0.55% 55% of Airtime value) and

▪ 

Shall be calculated for transaction made by customers registered on the system regardless of level.

 An  A n n ex 3 telebi tel ebirr rr AGENT ENGAGEM ENGAGEMENT ENT REQUIRE REQUIREMEN MENTS TS

Criteria

Descript ion

Urban

Rural

Renewed Business license

Taxpayer’s Identification Certificate (Where Documentation

Work Tool

applicable) Bank account Information (Where applicable) Memorandum & Article of Association (Where applicable) Smart Phone or Tablet, any phone Dedicated Email & Mobile

Cash & e-Float

√ 

√ 

√ 

√  √  √ 

√  √  √ 

Cash

5,000

2,000

E-Float

5,000

3,000

Point of Presence

Outlet

√ 

 Accessible Location Within Defined Territory Space for Branding