Administrative Professional -Medical Resume

Donna J. Michaelis 707 West Easton Court, Palatine, IL 60067, djmichaelis @comcast.net, 847-934-9151 OBJECTIVE: To obtain a position as an Administrative Professional where I can utilize my previous medical experience and skills PROFESSIONAL SKILLS Administrative & Clerical Skills Accounts receivable Accountable for all aspects of the front desk/reception area; maintained appointment log and patient records; scheduled repair appointments; created and maintained an online filing system Maintained customer relations Organized all correspondence and reports for sales presentations Verified all expenses. (including expense reports) and coordinated travel arrangements Responsible for operating the Midwest Region Sales Office Administrative Secretary to National Sales Manager, Midwest Region Sales Manager and National Accounts Manager Assisted sales and marketing department with trade show coordination Worked with foreign visitors for an international organization Medical Experience Answered phones and greeted patients; responded to all medical inquiries over the phone. Checked in patients and verified insurance information Filed and maintained up-to-date patient records; maintained and ordered all medical supplies Replied to all hospital inquiries pertaining to patients Prepped infants for first medical exams and adolescents and adults for physicals and pilot physicals Administered immunizations to children tested for strep Stayed current on all medication and subsequent side effects; refilled prescriptions Drew blood; prepared it for laboratory testing; administered injections and performed urine tests Performed and read EKG’s Assisted doctors with office surgical procedures and ob-gyn exams Cared for invalid family member as primary caretaker responsible for all physical and medical needs Customer Service Managed customer relations Supported outside sales managers; supported and managed as many as twelve field managers Processed and fulfilled orders Identified and located materials for special orders Coordinated shipping and confirmed all orders with customers Generated sales for Wisconsin and Indiana territories Technical Microsoft Office 2007 - Business Software Package Basic knowledge of printers and fax machines along with aptitude for troubleshooting problems Prepared billing statements for all patients in regards to their insurance policies Coded and balanced end-of-day statements to ensure consistency with office records EDUCATION Harper College, Palatine, IL Associate’s Degree, 2008 Microsoft 2007 Business Software Package WORK HISTORY Pediatric Care Associates, Hoffman Estates, IL, Medical Assistant Hoffman/Barrington Internal Medical Specialists, Hoffman Estates/Barrington, IL Medical Assistant Liftek Elevator Repair Company, Palatine, IL Office Manager Viking Steel, Elk Grove Village, IL, Inside Sales Representative Parker Pen, Rolling Meadows, IL, Administrative Assistant/Office Manager

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