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ACUSON CV70 US
Troubleshooting Guide System Troubleshooting
07848547 07848539 07848521
© Siemens AG
Siemens Medical Ultrasound lne DivisionSolutions
Print No.: US05-101.840.01.01.02 Replaces: n.a. Part No.: n.a. sd
2004
The reproduction, transmission or use of this document or its contents is not permitted without express written authority. Offenders will be liable for damages. All rights, including rights created by patent grant or registration of a utility model or design, are reserved.
English Doc. Gen. Date: 06.04 n.a.
2
Revision / Disclaimer
1Revision / Disclaimer
Copyright Copyright © 2004 by Siemens Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval systems, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Siemens Corporation. Siemens Corporation reserves the right to change its products and services at any time. In addition, this manual is subject to change without notice. Siemens Corporation welcomes customer input on corrections and suggestions for improvements to this manual.Although Siemens Corporation has attempted to ensure accuracy throughout this manual, Siemens Corporation assumes no liability for any errors or omissions, nor for any damages resulting from the application or use of this information. Trademarks ACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE, Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens Corporation registered in the U.S. Patent and Trademark Office. CWS3000, DS3000, WS3000, and WebPro are trademarks of Siemens Corporation. Windows XP, 2000 and NT are registered trademarks of Microsoft Corporation. Internet Explorer is a trademark of Microsoft Corporation. Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation. Java and the JavaScript name are registered trademarks of Sun Microsystems, Inc. Adobe Acrobat is a registered trademark of Adobe Systems, Inc. Other products and brand names are trademarks of their respective owners. Disclaimer The service of equipment described herein is to be performed by qualified personnel who are employed by Siemens or one of its affiliates or who are otherwise authorized by Siemens or one of its affiliates to provide such services. Assemblers and other persons who are not employed by or otherwise directly affiliated with or authorized by Siemens or one of its affiliates are directed to contact one of the local offices of Siemens or one of its affiliates before attempting installation or service procedures. License Agreement All computer programs copyright 1990-2004 by Siemens Corporation or its suppliers. Programs are licensed under the following agreement: Siemens or its suppliers retain(s) ownership of and title to any computer program supplied with the equipment and to the trade secrets embodied in such computer programs. Subject to the Buyer’s acceptance and fulfillment of the obligations in this paragraph, Siemens grants the Buyer a personal, non-transferable, perpetual, non-exclusive license to use any computer program supplied with the Equipment that is necessary to operate the Equipment solely on the medium in which such program is delivered for the purpose of operating the equipment in accordance with the instructions set forth in the operator’s manuals supplied with the Equipment and for no other purpose whatsoever. Buyer may not reverse-assemble, reverse-compile or otherwise reverse-engineer such computer programs nor may Buyer make a copy of such program or apply any techniques to derive the trade secrets embodied therein. In the event of a failure by Buyer to comply with the terms
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of this license, the license granted by this paragraph shall terminate. Further, because unauthorized use of such computer programs will leave Siemens without an adequate remedy at law, Buyer agrees that injunctive or other equitable relief will be appropriate to restrain such use, threatened or actual. Buyer further agrees that (i) any of Siemens"s suppliers of software is a direct and intended beneficiary of this end-user sublicense and may enforce it directly against Buyer with respect to software supplied by such supplier, and (ii) No supplier of Siemens shall be liable to buyer for any general, special, direct, indirect, consequential, incidental or other damages arising out of the sublicense of the computer programs supplied with the equipment.
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Table of Contents
1-
0Table of Contents
1 _______ Troubleshooting_________________________________________________ 5 Service Check List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 System Configuration: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Specific Problem: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Troubleshooting Flow Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Using the Flow Chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Diagnostic LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Power Supply Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Diagnostic and Error Log Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Troubleshooting the DIMAQ-IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Review Switch Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Corrupt Images and Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Troubleshooting DICOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 DIMAQ-IP BIOS Corruption - CMOS Error Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 SRAM Memory Clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing the SRAM - Software Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing the SRAM - Hardware Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restoring the Software Option Keys and System Presets . . . . . . . . . . . . . . . . . . . .
29 29 30 31 32 33
Service Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Changing Video Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
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2-
Service Check List 1Troubleshooting
0
Use the following checklist to describe identified problems and the conditions under which the problem was observed. Providing this information helps technical support personnel to better understand your specific problem.
System Configuration:
0
• System serial number • • • •
Software version number Product status and upgrade numbers Installed options Enabled features
Specific Problem:
0
• Detailed problem description: For imaging problems include: transducer, exam type, mode settings, etc.
• • • •
Error log and diagnostic messages Specific test failure information Power supply measurements Specific imaging artifacts (capture images to CD or MO disk)
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Troubleshooting
Troubleshooting Flow Charts
0
The diagnostics flow chart series provide a guide to troubleshooting a malfunctioning CV70. The “Component Designations” section of this manual provides a table called Subsystem and Component Designations that identifies the acronyms used in this chapter to identify devices. Refer to the following chapters in this manual for additional information:
• • • • • •
System Architecture Component Designations Configuring a Remote Network Export Device Configuring DICOM Software Option Keys FRU Removal and Replacement Procedures
WARNING
The CV70 contains hazardous voltages that can range from 90 VAC to 264 VAC. These voltages can cause serious injury or death. ¹ Only authorized service personnel are permitted to remove protective covers and access the energized components of this system.
The system-troubleshooting flow chart is designed as a closed loop. The main flow chart branches to secondary flow charts, each of which returns to the main flow chart for continued troubleshooting. With this method, fault conditions involving more than one error may be resolved. The flow chart is not intended to resolve all possible fault conditions; it is designed to resolve 80% of typical field situations.
Using the Flow Chart
0
Always start at the top and check each item in the Check column. The chart on the next page provides details for each Check item. Example: The system does not boot correctly. Do not go directly to the “Boot-up” flow chart. First confirm power by checking the LED on the Host Module OEM Sub Panel. If this LED is OK, and the monitor LED is on, then proceed to the “Boot-up” flow chart. When the “Boot-up” flow chart tasks are complete, then confirm the remaining items.
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Fig. 1:
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Start
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ACUSON CV70
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Troubleshooting
Fig. 2:
Chart A
Fig. 3:
Chart C
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Fig. 4:
Chart E
Fig. 5:
Chart G
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Troubleshooting
Fig. 6:
ACUSON CV70
Chart G1
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Fig. 7:
11
Chart G3
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ACUSON CV70
12
Troubleshooting
Fig. 8:
ACUSON CV70
Chart I
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Fig. 9:
13
Chart K
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Troubleshooting
Fig. 10: Chart M
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Diagnostic LED Indicators
0
Several groups of diagnostic LED indicators are provided; these indicate system or component status.
System Status
0
Diagnostic light emitting diodes (LEDs), located on the side of the host module, provide indications of the boot progress, the system status, and some subsystem failures. The legend shown (Fig. 11 / p. 15) depicts the LED status for the Off (extinguished), On (illuminated), and flashing (On-Off) conditions. In the “Component Designations” section of this manual provides a table called Subsystem and Component Designations that identifies the acronyms used to identify devices.
Fig. 11: LED Legend
The status of the LEDs as they are progressively extinguished during the boot sequence are shown in (Fig. 12 / p. 16). The LED status after the boot sequence completes for systems with and without the DIMAQ-IP module connected, are shown in (Tab. 1 / p. 17).
NOTE
The LED designated with the V character represents the 5V supply. This LED illuminates when 5V power is available. The RTC LED indicates the operation of the real-time clock. The Windows 2000 operating system in the DIMAQ-IP boots during the sequence shown in (Fig. 12 / p. 16).
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Troubleshooting
Fig. 12: Diagnostic LED Status During the Boot Sequence
After completion of the boot sequence, the LEDs indicate the following conditions:
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System LEDs
FRU
LED
Host Module
Description During
1
On then Off when initial is in progress
2
On when Windows CE and system software is loading
3
On then Off when LCD and startup image displayed
4
On then Off when LCD and startup image displayed
5
On then Off when Control Panel initialized
6
On then Off when graphics initialized
7
Momentarily On then Off when video initialized
8
Momentarily On then Off when CPU initialized
V
+5V (Always On)
Host Module
After 1
Off when completed
2
On when Windows CE and system software initialized
3
On when Control Panel keys are operated
4
On indicates E Module error
5
On when DIMAQ-IP connected
6
Flashes at one-second intervals; indicates Host Module CPU running
7
On indicates cooling fan failure: MO Drive fan, E Module fan, or Power Supply fan
8
On indicates E Module temperature exceeds 80°C (176°F)
V
+5V (Always On)
Monitor
Front bezel, lower
Green indicates power on and video initialized
MO Drive
Front bezel
On (green) during power up and disk access
CD-RW Drive
Front bezel
Green: power on
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Yellow: disk access
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Troubleshooting FRU
LED
Description
Power Supply Module (A07-3)
D53 (left)
D+12V
D52
D+24V
D54
D-10V
D55
D+5V
D56
D+3V
D51 (right)
RC+3V
Power Supply Status
0
Power supply-indicating LEDs are located on the A03 switching regulator of the A07 PCB that is located under the EMI bracket (Fig. 13 / p. 18).
Fig. 13: Location of the A07 PCB
From left to right, these LEDs indicate the presence of the voltages: 12 VDC, 24 VDC, -10 VDC, 5 VDC, 3 VDC, and RC+3 V. These LEDs correspond to the J4 test points located on A07-1.
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Diagnostic and Error Log Messages
0
The following table lists the diagnostic messages and the error messages likely to be encountered when a failure occurs on a specific printed circuit board (PCB). Diagnostic messages, announcing the failed spare part (FRU), are displayed on the monitor, while error messages appear in the error log and usually provide more details. Use the “Expected Failure Location”, “Failed PCB”, and “Failed PCB Name” columns to determine the location and identity of the failed component indicated by each message. No. Diagnostics Message
Error Log Message
Expected Failure Location
Failed Failed PCB PCB Name
1
Fail: Operator: add=0xXXXX val(0x55)=0xXX
Fail: Operator: add=0xXXXX Control Panel A10 val(0x55)=0xXX
OPCT
2
Fail: Operator: add=0xXXXX val(0xaa)=0xXX
Fail: Operator: add=0xXXXX Control Panel A10 val(0xaa)=0xXX
OPCT
3
Fail: Hostbox: HostBox Return Path (Card-Host Test Pat.)
Fail: HostBox: HostBox Return Path (Card-Host Test Pat.)
4
Fail: CardBox: CardBox Return Fail: CardBox: CardBox Path (Card-Host Test Pat.) Return Path (Card-Host Test Pat.)
5
Host Module
A70
DVSC
E Module
-
E Module
Fail: HostBox: HostBox Test Fail: HostBox: HostBox Test Host Module Pat. Gen.(Card-Host Test Pat.) Pat. Gen.(Card-Host Test Pat.)
A70
DVSC
6
Fail: CardBox: CardBox (Card-Host Test Pat.)
Fail: CardBox: CardBox (Card-Host Test Pat.)
E Module
A66
DTPS
7
Fail: Card/Host: CardBox and HostBox (Card-Host Test Pat.)
Fail: Card/Host: CardBox and HostBox (Card-Host Test Pat.)
E Module or Host Module
A66/A 70
DTPS/ DVSC
8
Fail: Cable: Cable between Fail: Cable: Cable between Card and Host (Card-Host Test Card and Host (Card-Host Pat.) Test Pat.)
Cable between E Module and Host Module
-
Cable
9
Fail: HostBox: HostBox (Card-Host Test Pat.)
Fail: HostBox: HostBox (Card-Host Test Pat.)
Host Module
A70
DVSC
10
Fail: HostBox: HostBox Return Path (DIMAQ-IP-Host Test Pat.)
Fail: HostBox: HostBox Return Path (DIMAQ-IP-Host Test Pat.)
Host Module
A70
DVSC
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Troubleshooting
No. Diagnostics Message
Error Log Message
Expected Failure Location
Failed Failed PCB PCB Name
11
Fail: DIMAQ-IP: DIMAQ-IP Return Path (DIMAQ-IP-Host Test Pat.)
Fail: DIMAQ-IP: DIMAQ-IP Return Path (DIMAQ-IP-Host Test Pat.)
DIMAQ-IP
A75
SPCL
12
Fail: HostBox: HostBox Test Fail: HostBox: HostBox Test Host Module Pat. Gen.(DIMAQ-IP-Host Test Pat. Gen.(DIMAQ-IP-Host Pat.) Test Pat.)
A70
DVSC
13
Fail: DIMAQ-IP: DIMAQ-IP(DIMAQ-IP-Host Test Pat.)
Fail: DIMAQ-IP: DIMAQ-IP(DIMAQ-IP-Host Test Pat.)
DIMAQ-IP
A75
SPCL
14
Fail: DIMAQ-IP/Host: DIMAQ-IP and HostBox (DIMAQ-IP-Host Test Pat.)
Fail: DIMAQ-IP/Host: DIMAQ-IP and HostBox (DIMAQ-IP-Host Test Pat.)
DIMAQ-IP or Host Module
A70/A 75
DVSC/ SPCL
15
Fail: Cable: Cable between DIMAQ-IP and Host (DIMAQ-IP-Host Test Pat.)
Fail: Cable: Cable between DIMAQ-IP and Host (DIMAQ-IP-Host Test Pat.)
Cable between E Module and DIMAQ-IP
-
Cable
16
Fail: HostBox: HostBox (DIMAQ-IP-Host Test Pat.)
Fail: HostBox: Hostbox (DIMAQ-IP-Host Test Pat.)
Host Module
A70
DVSC
17
Fail: HostBox: DIMAQ-IP-Host- Fail: HostBox: Box Test DIMAQ-IP-HostBox Test
Host Module
A70
DVSC
18
Fail: HostBox: CardBox-HostBox Test
Fail: HostBox: CardBox-HostBox Test
Host Module
A70
DVSC
19
Work Memory Error!
-
Recycle -/A70 power. If the error message is displayed again, exchange Host Module.
20
Fail: D+3V
A+3V=Upper Voltage Error!: Power ModV=XXXX etc. ule
21
Fail: A-10V
A-10V=Lower Voltage Error!: V=XXXX etc.
22
Fail: A+5V
A+5V=Lower Voltage Error!: Power ModV=XXXX etc. ule
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-/DVSC
A03/A 07
SWRG/ PDST
A03/A 07
SWRG/ PDST
Power Module
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21
No. Diagnostics Message
Error Log Message
23
Fail: D+5V
D+5V=Lower Voltage Error!: Power ModV=XXXX etc. ule
A03/A 07
SWRG/ PDST
25
Fail: A+12V
A+12V=Lower Voltage Error!: V=XXXX etc.
Power Module
A03/A 07
SWRG/ PDST
26
Fail: A+90V
A+90V=Lower Voltage Error!: V=XXXX etc.
Power Module
A66
DTPS
27
Fail: D+24V
D+24V=Lower Voltage Error!: V=XXXX etc.
Power Module
28
Fail: HV-37V
HV-37V=Lower Voltage Error!: V=XXXX etc.
Power Module
A66
DTPS
29
Fail: A+BV
A+BV=Lower Voltage Error!: Power ModV=XXXX etc. ule
A66
DTPS
30
Fail: A-90V
A-90V=Lower Voltage Error!: V=XXXX etc.
Power Module
A66
DTPS
31
Fail: HV+155V
HV+155V=Lower Voltage Error!: V=XXXX etc.
Power Module
A66
DTPS
32
Fail: No data in EEPROM of DVSC
-
A70
DVSC
33
Fail: HostBox: SDRAM Error
DVSC: SDRAM Read/Write Error
Host Module
A70
DVSC
34
Fail: HostBox: SRAM Error
DVSC: SRAM Read/Write Error
Host Module
A70
DVSC
35
Fail: HostBox: RTC Error
DVSC: RTC function Error
Host Module
A70
DVSC
36
Fail: HostBox: SCSI Error
DVSC: SCSI Controller Register Error
Host Module
A70
DVSC
37
Fail: HostBox: Flash ROM Error
DVSC: Flash ROM Read Error
Host Module
A70
DVSC
38
Fail: CardBox: RXBFA Register RXBF A: Register Error Read/Write Error
E Module
A46
RXBF A
39
Fail: CardBox: RXBFB Register RXBF B: Register Error Read/Write Error
E Module
A46
RXBF B
40
Fail: No data in EEPROM of RXBFB
A46
RXBF B
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Expected Failure Location
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Failed Failed PCB PCB Name
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22
Troubleshooting
No. Diagnostics Message
Error Log Message
Expected Failure Location
Failed Failed PCB PCB Name
41
Fail: CardBox: BWPP CMEM(M) Error
BWPP: CMEM(B)63 Read/Write Error
E Module
A51 on A48
CMEM on BWPP
42
Fail: CardBox: BWPP CMEM(M) Error
BWPP: CMEM(B)255 Read/Write Error
E Module
A51 on A48
CMEM on BWPP
43
Fail: CardBox: SUBC RUN Error
SUBC: RACS Run Error
E Module
A50
SUBC
44
Fail: No data in EEPROM of SUBC
-
A50
SUBC
45
Fail: CardBox: CFPR CMEM (Mc) Error
CFPR: CMEM (Mc) Read/Write Error
E Module
A56
CFPR
46
Fail: CardBox: CFPR CMEM(V) Error
CFPR: CMEM(V)63 Read/Write Error
E Module
A56
CFPR
47
Fail: CardBox: CFPR CMEM(V) Error
CFPR: CMEM(V)255 Read/Write Error
E Module
A56
CFPR
48
Fail: CardBox: CFPR CMEM(TP) Error
CFPR: CMEM(TP)63 Read/Write Error
E Module
A56
CFPR
49
Fail: CardBox: CFPR CMEM(TP) Error
CFPR: CMEM(TP)255 Read/Write Error
E Module
A56
CFPR
50
Fail: CardBox: CFPR RAM (NoiseCutFPGA) Error
CFPR: Noise Cut FPGA U38 Error
E Module
A56
CFPR
51
Fail: CardBox: CFPR SDRC(U14, U19) Error
CFPR: SDRC U14,U19 Error
E Module
A56
CFPR
52
Fail: CardBox: CFPR FPGA(U38) Error
CFPR: Noise Cut FPGA RAM Error
E Module
A56
CFPR
53
Fail: CardBox: CFPR ASIC(U20) Error
CFPR: CFP2 ASIC U20 Error
E Module
A56
CFPR
54
Fail: CardBox: CFPR LUTRAM(U4) Error
CFPR: LUT RAM U4 Error
E Module
A56
CFPR
55
Fail: No data in EEPROM of CFPR
-
A56
CFPR
56
Fail: CardBox: DPPR(DSP) Run Error
DPPR: DSP Program Hang up
A56-1
DPPR
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23
No. Diagnostics Message
Error Log Message
Expected Failure Location
Failed Failed PCB PCB Name
57
Fail: CardBox: DPPR(DSP) Misloading
DPPR: DSP Program Loading Error
E Module
A56-1
DPPR
58
Fail: CardBox: DPPR(DSP) Ini- DPPR: DSP Program Init tial Error Error
E Module
A56-1
DPPR
59
Fail: CardBox: DPPR CMEM(D) Error
DPPR: CMEM(D) Read/Write Error
E Module
A56-1
DPPR
60
Fail: No data in EEPROM of DPPR
-
A56-1
DPPR
61
-
FAN Stop Error
MO, Software Regulated Fan, or Rear FAN is stopped
MO Fan, Rear Panel Fan, or SWRG Fan
62
-
Temperature Error
E Module LED 8
-
63
-
Warning: Operator is not connected.
Control Panel A10
OPCT
64
-
SRAM Error Code XXXX
Host Module
DVSC
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A70
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24
Troubleshooting
Troubleshooting the DIMAQ-IP
0
Use the following instructions to troubleshoot the DIMAQ-IP.
Review Switch Failure
0
If the DIMAQ-IP screen does not display when the Review button is selected, use the following instructions to troubleshoot the failure. 1. Verify that a patient name and ID number are entered. 2. Verify that HDD is selected (not MOD) for Storage on the Preset Menu. 3. Access DIMAQ-IP through the Service Menu by selecting the DIMAQ-IP Maintenance button; a blank screen indicates a DIMAQ-IP failure. - If the trackball and the Set buttons operate properly, the DIMAQ-IP software and Windows are running, but applications are not active. - Loss of the trackball control indicates the loss of the internal Ethernet communication. - Restart the DIMAQ-IP by rebooting Windows 2000 (Start→ Restart). - Observe the screen during the reboot to detect HDD error messages. - If errors are detected, run the Scan Disk application from the Start→ Programs →Accessories →System Tools → Scan Disk menu item. - If no errors are detected on the HDD, reboot the system. 4. If DIMAQ-IP still does not function properly, reload the DIMAQ-IP software.
Corrupt Images and Clips
0
If corrupt images or clips display after pressing Review, the following failures can be the cause. 1. New images or clips produced by real-time scanning are corrupt, but images loaded from studies on the HDD or from a CD are not corrupt. Corruption of ultrasound images is caused by a failure in the host module or the failure of the image transfer path (serial). Inspect and test the host module and the serial path; replace the host module if necessary. 2. New images from real-time scanning are not corrupt, but images recalled from the HDD or from a CD are corrupt. The corruption of images loaded from the HDD or a CD is caused by the DIMAQ-IP software or by the CD-R/RW drive software. Reload the DIMAQ-IP software to resolve the problem.
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Troubleshooting DICOM
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Please refer to “Troubleshooting” in the “Configuring DICOM” section for detailed information.
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Troubleshooting
DIMAQ-IP BIOS Corruption - CMOS Error Solution
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In the event of DIMAQ-IP CMOS memory loss, the DIMAQ-IP will not boot. The System will display the following Error message: Crescendo application is not available. Check DIMAQ-IP In the DIMAQ-IP Maintenance mode, the BIOS screen will display the following message: Warning! CMOS Save and Restore Error! An error occurred while attempting to erase Flash. Error 0251-System CMOS Checksum Bad-Default Configuration used. Warning 0211-Keyboard Error Press F1 to resume, F2 to set up. The DIMAQ-IP boot is stopped at waiting for input: F1-Resume or F2-Setup. To resolve the problem, perform the following instructions. 1. Power off the system. 2. Locate a PS2 keyboard. 3. Open the upper-rear panel of the system. Refer to the section. 4. Connect the PS2 keyboard to the lower left corner of the DIMAQ-IP (Fig. 14 / p. 26).
Fig. 14: Connect the PS2 Keyboard to the DIMAQ-IP
5. Power on the system, and wait for boot sequence to complete. 6. Press F4 Preset Menu from to display the Preset Menu. 7. Select Service to display the authentication screen. 8. Type the service password and select Ok. 9. From the Service Main Menu, select the DIMAQ-IP Maintenance button to display the DIMAQ-IP boot-up screen. 10. Press the F2 key from the external keyboard.
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11. The BIOS screen is displayed (Main, Advanced, Security, Power, Boot, Exit). Use the left and/or right arrow key(s) to select Boot. 12. Check that the boot sequence has been set as follows: ATAPI CD-ROM + Removable devise + Hard Disk Drive 13. If the boot sequence is not shown as in the previous step, for example, it may be shown as: + Removable devise + Hard Disk Drive ATAPI CD-ROM Then do the following: - Use the up arrow and/or down arrow key(s) to select the ATAPI CD-ROM. - Use the + key to change its position, until it shown as in step 12. 14. Use the left and/or right arrow key(s) to select Exit. 15. Check that the configuration of Exit has been set as follows: CMOS Restore Condition Always) Save CMOS to Flash Erase CMOS from Flash Restore CMOS from Flash 16. If the configuration is not as in the previous step, for example, it may be shown as: CMOS Restore Condition (Never) Save CMOS to Flash Erase CMOS from Flash Restore CMOS from Flash Then, use the + to change the setting until “CMOS Restore Condition” is shown as Always. 17. Use the down arrow key to select Save CMOS to Flash and execute Save CMOS to Flash. 18. Press F10 from the external keyboard to save the setting. 19. Press Set from the external keyboard to confirm saving configuration and exiting from BIOS. 20. DIMAQ-IP will restart automatically, and wait for the boot sequence to complete. 21. Power off the system. 22. Disconnect the PS2 keyboard. 23. Power on the system, and wait for the boot sequence to complete.
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Troubleshooting 24. Verify the system and DIMAQ-IP function. 25. Replace the upper-rear panel.
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SRAM Memory Clear
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Overview
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Background This procedure is valid for use with systems at software versions below 2.0. Battery-backed SRAM memory may become corrupt after an unexpected power loss during system operation. If this happens, the following may occur:
• The system may not power back up to imaging. • The system may display errors or display the message No System. Insert System Disk. Reloading system software may not be possible without first clearing battery-backed SRAM. When the problem occurs the Unknown file error messages are typically displayed before and after software reload attempts. Purpose This procedure describes how to clear the battery-backed SRAM so that the software can be reloaded. Two methods are provided: a software solution (recommended) and a hardware solution.
• Software Solution - This method uses the Memory Repair Disk to clear SRAM memory and is the most effective and recommended method.
• Hardware Solution - This method removes battery power from the SRAM in the Host module to clear the memory and is provided as a alternate to the recommended software method above.
CAUTION
Clearing SRAM memory clears system Software Option Keys, QuickSets, Preset data, and Service data. ¹ Obtain the Option Key MO disks and the Preset MO disk to restore the system to the previous operating condition. If Preset data, Service data, and QuickSets were not previously backed up to the Preset MO disk, manually reconfigured the system to customer preference. Clearing SRAM memory should not effect exam data stored on the DIMAQ-IP hard drive.
CAUTION
Reloading DIMAQ-IP software overwrites all data on the DIMAQ-IP hard drive. ¹ Therefore, before reloading DIMAQ-IP software, customer data on the DIMAQ-IP hard drive that must be maintained should be backed up to CD.
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Troubleshooting Setup Requirements Kit Contents The following parts are included in the Memory Repair Disk Kit, M/N 78 51 707.
• Memory Repair Disk (M/N 74 84 772) • SRAM Memory Clear Procedure (M/N 78 51 251) Tools and Materials Number 2 Phillips screwdriver Reference Documentation This manual-the SONOLINE G50 and G60 S Service Manual (M/N 74 82 255) Time Required Approximately 1 hour is required to perform this procedure.
Instructions
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Preparation Before working on the ultrasound system, observe the following guidelines. 1. Power off the system. 2. Disconnect all transducers from the system. 3. Move the system to a level location that provides one meter of work space around the system. 4. Engage each of the four wheel locks to prevent the system from moving during the service activity. Safeguard all hardware and fasteners removed from the system: These items my be needed later in the procedure.
CAUTION
The CV70 contains components that are sensitive to damage by electrostatic discharge (ESD). ¹ Observe ESD protective procedures and use ESD protective equipment including an ESD wrist strap, when the protective covers are removed from the system.
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Clearing the SRAM - Software Method CAUTION
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Clearing SRAM memory clears system Software Option Keys, QuickSets, Preset data, and Service data. ¹ Obtain the Option Key MO disks and the Preset MO disk to restore the system to the previous operating condition. If Preset data, Service data, and QuickSets were not previously backed up to the Preset MO disk, manually reconfigured the system to customer preference. Clearing SRAM memory should not effect exam data stored on the DIMAQ-IP hard drive.
Perform the following steps to clear the battery-backed SRAM in the CV70. This is the most effective and recommended method. 1. Power off the system. 2. Insert the Memory Repair Disk into the MO drive. 3. Wait 15 seconds from power off, then power on the system. 4. The system boots from the disk, and a message box displays. 5. Eject the Memory Repair Disk from the MO Drive. 6. Select the Clear button in the message box to clear the SRAM. 7. When the progress bar has filled completely to the right, select the Start button in the message box to continue the boot process. NOTE
Print any error messages that occur; then, press Cancel or OK to continue the boot process.
When the boot sequence completes, the normal imaging screen should display. 8. Power off the system, wait 15 seconds, then power on the system again. The system should power on to the normal imaging screen, but all Software Option Keys, Quicksets, Presets data, and Service data will not display as previously set. NOTE
Optionally, choose to reload the system software at this time, but it should not be necessary.
9. Proceed to “Restoring the Software Option Keys and System Presets”.
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Clearing the SRAM - Hardware Method CAUTION
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Clearing SRAM memory clears system Software Option Keys, Quicksets, preset data, and service data. ¹ Obtain the option key MO disks and the preset MO disk to restore the system to the previous operating condition. If preset data, service data, and Quicksets were not previously backed up to the preset MO disk, manually reconfigured the system to customer preference. Clearing SRAM memory should not effect exam data stored on the DIMAQ-IP hard drive.
If the memory repair disk is not available at the time it is needed, an optional method described below that involves removing battery power from the sram in the Host Module to clear the memory. 1. Power the system off and switch off the MAINS circuit breaker. 2. Remove the upper rear panel as described in . 3. Remove the lower rear panel as described in (US05-101.841.01 / Removing the Rear Lower Panel). 4. Loosen the two screws that secure the access cover to the bottom of the Host Module to expose the SRAM battery (Fig. 15 / p. 32). 5. Disconnect P443 from J5 on the Host Module. observe that the green wire on P443 mates with J5 pin 1.
Fig. 15: Location of the SRAM Battery
6. Short J5 pins 1 and 2 together and to ground. 7. With P443 disconnected, keep the system off for at least 15 minutes. 8. Reconnect P443 to J5.
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9. Switch the MAINS circuit breaker on and power on the system. As the system powers on, the following error message should display: No language. 10. Select Cancel to continue. As the system continues the boot sequence, the following errors may display: - SRAM Error - TV format (twice) If these errors display, again select Cancel (or Ok) to continue the boot sequence. The system should boot to imaging; however, the image and graphics will be offset slightly. 11. Power off the system, wait 15 seconds, then power on the system again. The system should power on to the normal imaging screen, but all Software Option Keys, Quicksets, presets data, and service data, will not display as previously set. NOTE
Optionally, choose to reload the system software at this time, but it should not be necessary to do so.
12. Proceed to “Restoring the Software Option Keys and System Presets”.
Restoring the Software Option Keys and System Presets
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This section describes how to restore the Software Option Key settings and the system presets after clearing SRAM. 1. Set the correct date and time. With the system powered on to imaging, do the following: -
Press the F4 key. Select General (if it is not already selected). Correct the date and time. Select Set. Select Save.
2. Verify that the date and time are correct on the imaging screen. 3. Verify the system serial number as follows: -
Press the F4 key. Select Service.” Type the service password. Select System and verify that the system serial number is correctly listed. If so, proceed to step 4. - If the serial number is not correct, select Input, select Set, then enter the correct serial number. - Select Ok.
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Troubleshooting 4. Return to the imaging screen as follows: - Select Home. - Select Exit. The imaging screen should display. 5. Press the F4 key. 6. Select Installation from Key Disk. NOTE
Wait three minutes for the DIMAQ-IP to complete the boot sequence. When complete, “DIMAQ-IP” is listed on the “Installed Option” screen (Fig. 16 / p. 34). If “DIMAQ-IP” is not listed, re-install both the system and DIMAQ-IP software. For additional information on installing software, refer to the corresponding version of the DIMAQ/System Software procedure.
7. Insert each Software Option Key disk and select Install TO restore the system options. 8. Press the Escape/View key to exit the preset menu.
Fig. 16: Installed Option Screen
9. Press Review key to display the DIMAQ-IP study screen. NOTE
If the dimaq-ip study screen is not displayed, you may need to reload DIMAQ-IP software. For additional information on installing software, refer to the corresponding version of the DIMAQ/System Software procedure.
10. Insert the Backup Preset MO disk.
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11. Select the MO radio button from the DIMAQ-IP study screen disk area. 12. Select the Preset tab. 13. From the File Type pull-down menu: -
Select Total System Configuration. Select the file name displayed. Select Recall. Select Ok. Ignore the Restart System message.
14. Press the Review key. 15. Select the MO radio button. 16. Select the Preset tab. 17. FROM the File Type pull-down menu: -
Select DICOM Settings. Select the file name to restore. Select Recall. Select Ok. Ignore the Restart System message.
18. Press the Review key. 19. Select the MO radio button. 20. Select the Preset tab, then proceed as follows: -
Select the Recall Presets button. Select the Quicksets boxes to restore. Select Ok. Select Exit. NOTE
Optionally, restore selected service backups from the SERVICE Backup/restore menu but it should not be necessary to boot the system at this time.
21. Cycle the system power. - Power off the system. - Wait 15 seconds. - Power on the system again. 22. Complete a functional check of the system and peripherals for details (if required), refer to .
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Service Notes
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Changing Video Format
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To change the video format from the Imaging application screen: 1. Type the following using all uppercase characters: XAINMO. 2. To change the format to PAL or NTSC: - PAL format, enter tvpal$on. - NTSC format, enter tveia$on. 3. Cycle the system power to apply the video format change. 4. On the System Information page of the sub control panel LCD screen, verify the video format change: - Press LCD Control on the sub control panel (A/Fig. 17 / p. 36). - Press the bottom-right selection button on the sub control panel to display the System Information page (B/Fig. 17 / p. 36).
Fig. 17: Verify Video Format Change
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