Phillip Reid is a resilient, Sales and Service Professional, and Information Technology Consultant seeking an exciting n...
Bishop, GA 30621 678-316-4866
[email protected] www.linkedin.com/in/PhillipReid
PHILLIP R. REID OBJECTIVE
Resilient, Sales and Service Professional, and Information Technology Consultant seeking an exciting new opportunity to share and enhance acquired knowledge. This knowledge is beneficial in helping prospective companies deliver the expertise needed to stay abreast of the ever changing domestic and global commercial landscapes.
SKILLS & ABILITIES
Knowledgeable, skillful, strategic and tactical solutions provider with varying background raging from Insurance Sales, and IT Consulting to comprehensive Communications Account Management. Strong methods and procedures documentation skills. Excellent negotiator and communicator, with notable interpersonal skills, solid character and integrity.
EXPERIENCE
AMERICAN FAMILY LIFE ASSURANCE COMPANY (AFLAC) 8/2014- PRESENT Health and Life Insurance Agent, Athens, GA Responsible for acquiring and servicing new and assigned direct and group clients for a premier Fortune 500 Insurance company. Licensed to propose, sell and service a comprehensive portfolio of health and life insurance programs.
PENNSYLVANIA STATE UNIVERSITY 3/2008- 7/2014 IT Business Relations Manager, State College, PA An accomplished IT Business Relations Manager assigned to various Penn State Colleges, departments and campuses. I was the primary IT Consultant for these units, and assisted with the comprehensive use of IT services, by providing solutions to aid assigned units achieve their IT objectives and strategic plans. I was also both the primary IT new hire and on-line (distance learning) technology trainer. As an IT Business Relation Manager I was the primary contact between central University IT (ITS) and their client base which comprised of Executive Administrators, Faculty, Staff, and students at all Penn State locations. I was also the designated departmental safety coordinator, designing and administering evacuation plans, business continuity and disaster recovery planning. Also involved in training and managing supervisory student leaders who were in charge of various study and testing labs in central and branch campuses.
HYBRIMETRICS, INC. 2007-2008 Market Research Consultant, State College, PA Primarily performed telephone market research for a variety of companies in various industries from Startups to Fortune 500 Companies, which include, Pharmaceuticals, Consulting, Hospitals, Medical capital equipment and device manufacturers, High tech industrial manufacturers, Advertising agencies, Publishers, Universities, etc. Also specialized in strategic market research, covering pricing studies, new product development, competitive analysis, customer satisfaction, Toll-free call management, including Help Desks, Customer Service & Support, Order entry, etc.
VERIZON BUSINESS, INC. (1987-2007) 2000-2007 Sr. Service Manager, Atlanta, GA Managed various assigned fortune 1000 clients by providing comprehensive account management, with combined billing revenues of approximately one million dollars per month. Direct client contact from all levels of operations and management. Also aided but not limited to the design and implementation of global communications networking, in addition to many other account management services from contract negotiations, assisting with RFP’s to ensuring networking and billing integrity. Assisted with adding new incremental revenues in assigned and non-assigned client base. From 2000-2006 awarded the Service Manager of the month for exceptional service on numerous occasions every year. 1995-2000 Account Relations Manager, Boca Raton, FL Served as a liaison between the enterprise groups and assigned clients. Collaborated with internal and external resources in network analyses and design. Aided with comprehensive order delivery, including but not limited to entry, tracking, change management and implementation. Performed project management on a variety of internal and client projects. Group leader on multiple projects. Recognized as top performer throughout tenure. 1989-1995 Technical Service Consultant, West Palm Beach, FL Responsible for all technical management duties relating to telecommunications. Team leader in charge of departmental staff training and team meetings. Performed billing audits for contract compliance and ensuring that PSC & FCC regulations are achieved. 1987-1989
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Field Sales Executive, Boynton Beach, FL Responsible for generating new revenues from a combination of qualified leads, referrals and cold calling for commercial and major accounts business division. Recognized as sales person of the month several times for outstanding sales performance 110% and above assigned quota. OTHER WORK EXPERIENCE: KAUFMAN & ROBERTS, SALES ASSOCIATE, W. PALM BEACH, FL, 1985-1987 OBST ASSOCIATES, ARCHITECTS & PLANNERS, SR. DRAFTSMAN, W. PALM BEACH, FL, 1984-1985 MARK C. BLOOME, INC., ASSISTANT STORE MANAGER, LOS ANGELES, CA, 1980-1984
EDUCATION
COMMUNICATION
PALM BEACH STATE COLLEGE, PALM BEACH, FL, A.A. ARCHITECTURE
Completed various technical and professional courses Received numerous certificates of achievements, plaques and awards
LEADERSHIP
-Recent former President of Community Church’s Usher and Greeter boards -Certified by American Red Cross for adult and child First Aid, CPR and AED operation. -Recently voted in as a member of the Classic City Rotary, Athens, GA.
REFERENCES
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UPON REQUEST
