Account management or business management or sales or business d

Lisa A. Ostruh 440-582-6488 [email protected] ACCOUNT MANAGEMENT - SALES - BUSINESS DEVELOPMENT Top-Ranked Senior Sales Professional with 20 years experience in building and managing client relationships, critical problem resolution, assessing competitive markets, and implementing creative sales and marketing strategies. Quota-surpassing sales representative w ith a history of exceeding employer expectations across diverse industries. Reco gnized by management and peers as an excellent sales "closer" with a proven trac k record. Key skills include: * Account Acquisition and Retention * Territory Management and Customer Support * Negotiations and Closing * Sales Planning / Sales Training * Lead Qualification and Generation * MS Word, SAP, SalesForce.com, ACT, Oracle * Needs Analysis * Building Alliances and Partnerships * Trainer / Coach / Mentor * Excellent Communication / Presentations Skills * Problem Solver PROFESSIONAL EXPERIENCE PolyOne Corporation, Avon Lake, OH 2008 - 2010 Premierprovider of specialized polymer materials, services and solutions. Channel Sales Specialist 2009 - Present Served as GEON supplier interface for channel sales for direct and distribution accounts in excess of $100M. * Exceeded target profit margin for GEON products distribution channel. * Sustained profitable goal margin levels. * Exceeded planned operating income and working capital for 2009. * Lean Six Sigma - Yellow belt attainment; project team member and Green belt se lected Distribution Account Manager 2008 - 2009 Responsible for executing channel strategy while facilitating growth and new opp ortunities with over 100 district distribution sellers for GEON compounds Group. * Engaged in customer visits with sellers to resolve issues and develop new busi ness opportunities. * Assisted in creating training programs, attended sales meetings to educate sel lers on market trends, and provided training on product lines. * Managed sales funnel targets to deliver planned results (AOP) W.W. Grainger, Cleveland, OH 2006 - 2008 Leading supplier of facilities maintenance products. Account Manager Maximized sales for designated corporate account package by growing MRO sales within existing accounts, identified and

developed new accounts at a level consistent with company expectations. * Achieved 134.5% of goal in 2006 and 115% in 2007 by penetrating further into s ales accounts. * Proactively developed customer relationships demonstrating efforts to understand and uncover customer MRO needs to provide solutions and gr ow profitable sales. Schindler Elevator Corporation, Cleveland, OH 2004 - 2006 Vertical Transportation Services. Service Sales Account Manager Responsible for management and retention of maintenance contract customers, nego tiated renewal contracts, repair services and capital planning with facility man agement service, owners, state and local government, public schools and colleges . * Developed opportunities to build better account relationships resulting in an attainment of over 100% consistency of sales goals year to date and member statu s in the $100K club. * Motivated and coached territory superintendent and route technicians to promote sales leadership, and service delivery to customers. * Functioned as liaison with legal counsel, company finance and engineering depa rtments to facilitate delivery, collections, and contract negotiations. Simplex Grinnell LP, Cleveland, OH 2001 - 2004 A division of Tyco International. Service Sales Account Manager - Life Safety Division 2002 - 2004 Responsible for development of clients and ongoing relationships within existing customer base for fire protection and life safety systems. * Achieved strong working knowledge of national, state, and local fire and build ing codes. * Targeted markets including healthcare, education, government agencies (Federal , State and City) and property management owners. Integrated Solutions Executive - Workforce Solutions Division 2001 - 2002 Solution sales of time and attendance software, hardware and services to C level executives through needs assessment and developing partnerships with various departments within the customer infrastructure. * Implemented internal database to capture required sales and financial informat ion. * Attained new business revenues over $127K during initial three-month ramp up stage of employment. Find / SVP, New York, NY 1999 - 2001 Worldwide research, advisory and business intelligence service. Manager Business Development Strategic product management and executed marketing programs for profit and grow th of client organization products and services. * Built successful relationships with customers resulting in goal attainment of 118% within nine months in 1999 and 114% of annual goal in 2000. * Established marketing goals in existing niche market segments and identified c ustomer needs to capitalize on competitive industry opportunities.

Federal Express Package Service, Pittsburg, PA 1997 - 1999 Formerly Roadway Package Service. Account Manager Managed sales and development of $3M+ territory, implementing supply chain techn ology solutions and account management of local and national customers. Emphasi zed information technology through computer-based software, Internet access and EDI processes. * Attained 150% of goal, including new revenue by building customer relationships in special products category of international and Canadian services. * Managed customer relationships during labor strike with direct competitor, whi ch resulted in retained business while maintaining quality and service integrity . Received Blue Ribbon performance for exceeding customer expectations. Lexis - Nexis, Dayton, OH 1995 - 1997 Provider of information and research services and management tools. Account Manager Managed $2.3M territory marketing legal research, training, analysis of firm network platform and implementing software and technology solut ions at the executive level to major law firms in the Cleveland and Akron area. * Negotiated legal and software contracts in excess of $14.8M and increased cont ract revenue by 28% over goal. United Parcel Service, Cleveland, OH 1989 - 1995 A transportation and logistics services company. International Account Manager Solution-based marketing of strategic multinational accounts through ground, air and rail transportation. * Analyzed warehousing and distribution patterns, developed corporate business plan initiatives, and functioned as a liaison between domesti c and foreign business locations. * Conducted competitive analysis and surveyed customer satisfaction levels to identify opportunities and market requirements for increased penetration in neglected customer base and new busine ss development. * Developed customer base that expanded this newly created position to two international account positions. * Implemented annual corporate business plan (1992, 93, 94) on a district-wide l evel that yielded increased market share and established company as a viable car rier in international transportation. * Established, developed and directed client focused seminars through relationsh ips with industry, world trade and commerce alliances, which enhanced the value of service to customers. EDUCATION BBA, Marketing Major, Business Administration Minor GPA 3.6 Baldwin Wallace College, Berea, OH PROFESSIONAL DEVELOPMENT

Spin Selling, United Parcel Service Management Training, Columbus, OH Major Account Sales Strategy, United Parcel Service Boot Camp, University of New Hampshire, NH Solution Selling Concepts, W.W. Grainger, Chicago, IL COMMUNITY INVOLVEMENT Business Volunteers Unlimited, Cleveland, OH - Member / Associate Board Voluntee r Lupus Foundation, Committee Chair / Marketing ADDITIONAL INFORMATION Knowledge of environmental and safety code requirements, including: State of Ohio elevator, building and fire code, US Dept of Commerce Import / Export regulations, Hazardous Materials, OSHA and ISO audit requirements. CPR certified 2010-2011