Abacus WorkSpace copyright @ Abacus Distribution Systems (Hong Kong) Ltd. all rights reserved. 2013
Training Manual 07-Aug-14 Updated
This documentation is the confidential and proprietary intellectual property of Abacus Distribution Systems (Hong Kong) Ltd. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Abacus Distribution Systems (Hong Kong) Ltd d is strictly prohibited
Abacus Distribution Systems (Hong Kong) Ltd Unit 811-818, Tower 1 Millennium City 1 388 Kwun Tong Road Kwun Tong, Kowloon Hong Kong
T (852) 2960 8888 9800 www.abacushk.com
F (852) 2811 SITA: HKGNM1B
Table of Content
Sign In / Sign out……………………………………………………………………….……………4
Access Abacus Workspace ........................................................................... 4 Terminal Address ......................................................................................... 6 Check for updates ....................................................................................... 7 Sign In / Sign Out ....................................................................................... 9 Sign In (all working area) ....................................................................................................................9 Displaying all working area ................................................................................................................9 Change Passcode ............................................................................................................................10 Sign Out.........................................................................................................................................10
Reservation and Ticketing ........................................................................... 11 Graphical View ............................................................................................................................... 11 Air Reservation ................................................................................................................................ 13 Email flight information to custome .....................................................................................................15 Email Proposal ................................................................................................................................ 22
Hotel Reservation....................................................................................... 35 Car Reservation......................................................................................... 39 Helper App…………………………………………………………………………..41 VirtuallyThere Panel ................................................................................... 41 PNR Services ............................................................................................ 46 Scribe script .............................................................................................. 47 FOID script .....................................................................................................................................48 Currency Exchange ..........................................................................................................................48 Gpassive script ................................................................................................................................ 50
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Red App................................................................................................. 53 Reissuance red app.…………………………………………………………………………………………………...54 ETPIR red app .................................................................................................................................55 Itinerary Red app .............................................................................................................................60 Advance Passenger Info (APIS) ..........................................................................................................65 Booking Services .............................................................................................................................73 Paste Special ..................................................................................................................................76
Abacus WorkSpace VS Abacus Whiz…………………….………………….77 Point and Click .......................................................................................... 78 Block mode ............................................................................................... 84 Quick & PF Keys ........................................................................................ 85 PF setting ........................................................................................................................................86 Set variable PF key ..........................................................................................................................88 Quick Keys setting ...........................................................................................................................89
Graphical Seat Map .................................................................................. 93 Miscellaneous Tools…………………………………………………..…………..94 Screen Setting ........................................................................................... 95 Screen View Setting ..........................................................................................................................95 Customize Screen Layout ..................................................................................................................97 Select Printing .................................................................................................................................97 Command line setting ......................................................................................................................99 Abacus Replay ............................................................................................................................... 100 Memo Area .................................................................................................................................. 100 Abacus System Setting .................................................................................................................... 101 Appearance .................................................................................................................................. 105 Agent applications ......................................................................................................................... 107
Tips........................................................................................................ 109 Connection In Progress ................................................................................................................... 109
Appendix ............................................................................................... 110 Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 3
Access Abacus Workspace Abacus WorkSpace is our next generation Point of Sales that meets your unique business needs today, and into the future. All Abacus Whiz users will be upgrade by batch to our new Point of Sales – Abacus WorkSpace by the end of 2013. After installation, Abacus WorkSpace icon will display on desktop as below.
Note: you may require sign in twice. 1st Sign in is used for download Red Apps. 2nd Sign in is used for access Abacus WorkSpace classical mode.
After double click the icon, system will prompt out a box which you can select Abacus WorkSpace or Whiz.
A Sign in box will appear. You may require entering your password. System will check and download the applicable apps to your Abacus WorkSpace at the 1st sign in.
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Upon first time sign-in to Abacus and/or current passcode has been used for 90 days. You will receive below prompt message:
You can input your new passcode and confirm new password. The host sign in password will be updated at the same time.
Successful access to Host screen
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Terminal Address There are two ways for you to find out the Terminal Address
a. Use the menu option View Connection Details
b. The bottom of command view
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Check for updates
To check any updates for Abacus WorkSpace such as red apps or Abacus WorkSpace version
System checks and downloads automatically and you may continue your work.
After checking, system will require to restart Abacus WorkSpace for update latest version.
Steps to check update: Help > Check for Updates
Response:
System will check automatically. You can continue your work.
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After checking, you may get below responses: a. If no any update, system will response “There is no updates to download.”
b. If any updates, system will auto download. After downloaded, system will require users to restart for update AWS.
You can click “Restart Now” for update Abacus WorkSpace.
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Sign In / Sign Out All existing host sign in code and password you are using in Whiz are remain unchanged. Please sign in with your current sign in code and password to access Abacus Workspace.
Sign In (all working area)
SI1101 (ENTER) Response:
- sign in all working areas with sign in No.1101 Enter password
AGENT SIGN IN CURRENT PASSCODE• Ž < DUTY CODE
AREA
• > ID
CTY
NEW PASSCODE Ž
<
•
>
Fill-in the current passcode space and press “ Enter” Note: NO bracket in current passcode and new passcode
Displaying all working area You can switch to other working area by command (e.g. ¤ B) or just one click. Response:
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Change Passcode To change your passcode, input your current passcode, tab to the new passcode field, input your new passcode and enter. You will be signed into the Abacus system and your passcode will be changed.
See
the Sign-In Mask below to become familiar with the fields. Enter current passcode AGENT SIGN IN CURRENT PASSCODE•
ID
CTY
NEW PASSCODE Ž <
•
>
Enter new passcode Note: Passcode change requirment remain unchange.
Note:
Password change requirements: Password must contain a combination of seven or eight alphanumeric characters. E.g. “ABCDEF1” or “1234567A”. You can use any numeric and alpha characters used except for Q and Z. No more than three repeating characters allowed. E.g. ABCD 888 You cannot reuse last four password.
Sign Out
SO
- sign out all working areas
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Reservation and Ticketing Highlight:
All host entries remain unchanged. You can use all entries in command view to finish the booking as well.
In Abacus Workspace, some keys functions have been changed as below Whiz
Abacus WorkSpace
Clear Screen
Ctrl + Backspace
Alt + Backspace
Previous entry display
Ctrl +
Alt +
A Menu mask will rename as Red Apps.
In Abacus WorkSpace, you may use copy and paste instead of moving the cursor to previous entry and enter.
Graphical View Graphical View can enhance productivity with a full suite of GDS functionality on Air, Car, Hotel, Email schedule with a simplified Graphical Workflow. Go to Graphical View:
Click “Graphical View”
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Select “New Reservation” for create PNR then click “OK”
.
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Air Reservation Fill in the requested data (* are mandatory) into the box.
Flight info
Number of passenger
Then, click Search
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Air result Then, an air result table will be display. The table will show travelling date/time, 26 booking classes and 12lines. Moreover, air result table capability that quickly enables to you to not only search by current date but also provide more date and return flight availability
Return Flight You can see more availability
For more Flights
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Email flight information to customer You can email the below flight information to your customer. Email flight information to customer by ticking the box
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After ticking the box, you may select the flights which send to customers. Click Email after selected flights
Select flights
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Input customer email
Edit email body
You may click Save Draft. The draft will store into Email proposal. (see P.20)
Trip composer will not display if
Send to customer
has selected
Traveler will receive the below flight schedule
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Trip Composer It will store your selection as trip composer. You can shop all selection, then select the best options and send to your customer. Tick the box
Select flights
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Then, you can click the
Select the paste button
System will response as below
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Besides, you can see the paste file which has 2 flights saved.
Click the file
2 selected flights will store at trip composer
Trip Composer not only used in Air selection but also able used in Hotel and Car.
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If user would like to send to customer, you can tick the flight > click “Add”
Flights transfer to email body 2. Tick the selected flight
1. Click “Add”
Optional selection If add as Group, the flight will group as Itinerary 1.
Click “Add as Group”
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Email Proposal Email proposal will store all draft and sent message. You may review or open messages which you saved in email proposal. Step 1: You can click Email Proposal for review the messages.
Step 2: Email proposal panel will prompt out. You can select drafts or sent massage. For example: select Drafts’ message
Step 3: Then, select and click on your message
Step 4: Click “open”
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Step 5: The selected message will display.
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Graphical View – Reservation Sell Flight
Click the flight
Show the line number
Then, click “Sell”
Input Class code
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Response:
For return flight, click BKK-HKG
Sold seats will show at Trip Summary
After sell round trip, Click “PNR” continues the booking.
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You can click “Traveler Details” for input name, phone, ticketing, Remarks and received field without any commands.
Name Field Enter PAX name
Click Add
Phone Field Enter Phone number
Click Add
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After fill in the requested data (* are mandatory) into the box, you can click “End Options”
You can select the following options
E/ET & ER : System will perform E,ET or ER in host according to your selection I & IR : System will perform “I” or “IR” in host according to your selection Save : Save your current modification to PNR without end transaction
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PNR can be validated at both graphical view and command view. When you return to command view by clicking “Area A” then display PNR as below. Entry:
*A
FQPLVT 1.1CHAN/TAI MAN MR 1 CX 615Y 20MAR 3 HKGBKK HK1 1005 1205 /DCCX*7UDLE7 /E 2 CX 750Y 26MAR 2 BKKHKG HK1 1150 1535 /DCCX*7UDLE7 /E TKT/TIME LIMIT 1.TAW// PHONES 1.HKG-25389999-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY TICKET RECORD - NOT PRICED REMARKS 1.GV NAMES BOOKING 1618/18JAN13 2.*HOLDING HKG PASSPORT 3.*HOLDING HK PASSPORT RECEIVED FROM - 6KM H3H8.H3H8*AKN 0255/18JAN13 FQPLVT H Note: Booking will display.
Air Shopping A Powerful Shopping Tool for you easily searches the lowest fare with availability checking. Step 1: Choose “LOW FARE SEARCH”.
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Step 2: Fill in the requested data (* are mandatory) into the box.
Notes: 1. Flight information (destinations, travel date, carriers etc.). * are mandatory 2. You can select Arrival/departure date Arrival: system will search flights which arrive on request date Departure: system will search flights which departure on your requested date 3. Option selected will display 7 days availability in Calendar View. 4. Number of passenger 5. After enter all information, you can click “Search”
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Calendar View Then, a fare calendar will display. The lowest fare will be displayed according to departure date and return date with availability search. Lowest fare search capability that quickly enables you to not only present customers the best fare options but also provide details with a single glance. Example: In the below example, you may easily found out the fare departure on 18Mar and return on 25Mar is lower than the original selected date.
You can search more
The lowest fare will be highlight
availability
There will show the fare breakdown when the mouse over the item Click “View Flights” for more AV display
System will show the air result table. The table will show travelling date/time, booking class, fare type and the total fare (included tax) etc. Moreover, you can email the below flight information or fare details to your customer. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 30
After selected “View Flights”, system will show the fare and availabilities by selected date (18MAR and 25Mar)
Sorting by lowest fare & available flights
Fare Type: Pub – Publish fare ¤ – Private fare Rule and Condition You can check rule and condition by clicking the selected flights Step 1: Click on the flight
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Step 2: Click “Fare Basis” on Trip Summary
Step 3: Rule and Condition will display
Note: Rule and condition will show in category. You can click the rule number, system will display specify rules. Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 32
Air Shopping – Reservation Sell Flight
Click the flight
Show the line number Then, click “Sell”
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Response:
Sold seats will show at Trip Summary
For fare condition, you can click fare basis.
PNR can be validated at both graphical view and professional view. When you return to host by clicking “Area A” then display PNR as below. Entry:
*A
NO NAMES 1 RJ 183S 18MAR 2 HKGBKK SS1 2125 2325
/DCRJ /E
2 RJ 182S 25MAR 2 BKKHKG SS1 1525 1900
/DCRJ /E
PRICE QUOTE RECORD EXISTS TICKET RECORD - NOT PRICED REMARKS 1. GV NAMES BOOKING 1742/24JUN13 H3H8.H3H8*AKN 0443/24JUN13 Note: Booking will display. You can input Pax Name, ticketing field, Phone field and received field with command entry.
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Hotel Reservation Host hotel reservation command remains unchanged. Besides host command, we also provide hotel reservation in Graphical View. No entries require just few clicks to complete shop & book.
Hotel information
Hotel Photos
Map
a. Graphical View Step 1: Click “Hotel” Step 2: Fill all hotel information into bracket. Step 3: Click “Search”
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b. Point and Click Mask Step 1: Click
“Point and Click”
Step 2: fill in hotel information into bracket Step 3: Click ”OK”
To display the hotel rate, property information, map etc, you may double click on the hotel name from the short cut. Hotel interactive view will open.
Please use HOD* to view more hotels
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Scroll up and down to view more
1 ○
2 ○
3 ○
1
Available Hotels – show other hotel in the search result.
You may click on the hotel name to
view other hotels’ rate and property information. 2
Hotel displayed on the current page
3
Click >> to view more hotel (system will trigger HOD* backend)
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Scroll down to view more rate
You may view other information by click on the difference tab below
Click “Book this rate” will open the point and click hotel sell mask in Helper Apps
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Car Reservation Host car reservation command remains unchanged. Besides host command, we also provide car reservation in Graphical View. No entries require just few clicks to complete shop & book.
a. Graphical View Step 1: Click “Car” Step 2: Fill all hotel information into bracket. Step 3: Click “Search”
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b. Point and Click Step 1: Click “Point
and Click”
Step 2: Fill in car information into bracket Step 3: Click ”OK”
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VirtuallyThere Panel VirtuallyThere Panel is an easy tool which can select email content, hide fare details, hide booking class, select language and add remarks etc. Moreover, it is no any command required. There are 2 ways to go to VirtuallyThere Panel
a.
Go to Tools > VirtuallyThere
b.
Go to Helper APPS > VirtuallyThere
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VirtuallyThere Panel
6 ○ 7 ○
8 ○
Notes : 1. Choose email content. a. Itinerary – sent a hyperlink through email. Pax check the itinerary on VirtuallyThere website. b. Embedded Itinerary – email content is pax’s itinerary c. Embedded Itinerary with PDF – email content is pax’s itinerary with PDF d. eTicket – content with a website. Pax can check the eticket on VirtuallyThere website. e. Embedded eTicket – email content is eTicket f. Embedded eTicket with PDF – email content is eTicket with PDF 2. You can hide booking classes or fare details e.g. issuing agents 3. Select TO/CC/BCC 4. Email address 5. We provide 20 languages to choose 6. Sender name and email address 7. You can change the subject line. If no input, the subject line will follow the default setting in Trip Connect 8. Add segment remarks
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Response: PE‡
[email protected]‡TO/¤E§PE‡
[email protected]‡TO/¤H§PE ‡
[email protected]‡FR/KENCHOI«* 6ABACUS§EMXPR‡A1/2/3« MADCOH 1.1CHAN/TOMMY MR
2.1CHAN/ROSIE MS
1 CX 524Y 20AUG 2 HKGNRT HK2
0100
0610
/DCCX*3UO5AG /E
2 JL 735Y 26AUG 1 NRTHKG HK2
1815
2200
/DCJL*RSW8R2 /E
TKT/TIME LIMIT 1.T-05JUN-H3H8*AAC REMARKS 1.‡S1 CONFIRMATION NUMBER OF DELUX HOTEL IS H12345 RECEIVED FROM - AC
«
H3H8.DWK*AAC 0120/05JUN13 MADCOH H *PE EMAIL ADDRESS 1.‡
[email protected]‡ FR/KENCHOI 2.‡
[email protected]‡ TO/¤H 3.‡
[email protected]‡ TO/¤E
Email address and itinerary remarks will be stored in PNR
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VirtuallyThere Benefits: 1. Itinerary customize to customer’s phone size.
2. You can use company logo as bookmark or VT heading. It provide a promotion channel for
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3. Customers can view the selected itinerary especially their phone device offline.
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PNR Services PNR Services is a user friendly tool to send SSR/OSI.
It is easier to request Meal, Assistance,
Wheelchair, OSI, Frequent Flyer and Paid seats. a. Go to Tools
b.
> PNR Service
Helper APPS > PNR Service
PNR Service window will prompt out.
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Response: 3CHML1-2.1~ GREJUL 1.1WONG/MEIMEI MS
2.1WONG/SIUMING MSTR*C09
1 CX 251J 30MAR 6 HKGLHR HK2 2355 0505
SPM /DCBI*7N5MW3 /E
2 CX 252J 05APR 5 LHRHKG HK2 1230 0705‡1 SPM /DCBI*7N5MW3 /E TKT/TIME LIMIT 1.T-11JUN-H3H8*ARL *P3« GENERAL FACTS 3.SSR CHML CX NN1 HKGLHR0251J30M
1.1 WONG/SIUMING MSTR
Scribe script Scribe script is a tool which includes Child and Infant/ FOID/ OSI functions to assist you at work in different categories. You can fill in all traveler info and press enter. It will automatically converted into entries and reflected in the Host screen.
Child and Infant script You can input child & infant name, ages and date of birth. It will convert into entries (Child/ Infant name and 3CHLD/ 3INFT)
Response: -I/WONG/PUIPUI MISS*I09§3INFT/WONG/PUIPUI MISS/20JAN12-1.1«*
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FOID script You can input the information through FOID script and system will auto create SSR FOID for passenger.
Response: 3FOID/NIHA22225555-1.1«*
Currency Exchange You may use the script - @CUR-EXC for currency exchange. Step 1: Select @CUR-EXC
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Step 2: Below Menu will display and select “BBR/IATA Rate Conversion”
Step 3: Input currency code convert from, currency amount and currency code convert to
Response:
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Gpassive script You may create passive segment easily with using Gpassive script. It provides Air/Hotel and Car selection. For Hotel, there is a new features “Get Info”. You can use Abacus hotel property code to get city code, hotel name, address, phone and fax number more easily. Step 1: Script menu will open. You may double click GPASSIVE script
Step 2: In GPASSIVE script, you may select to add passive segment of Air , Hotel or Car.
Please refer to below for the screen shot of individual scripts:
Air
You may enter the carrier code or select from the drop down list.
Click here to add more segments Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 50
Response:
Hotel
You may enter Abacus hotel property number and click “GET INFO” to populate the city code, hotel name, address, phone and fax number.
New
Response: 0HHTHIGK1LGAIN20APR-OUT21APR/HI HOLIDAY INN EXPRESS MASPETH/F1K/1 59.99USD/G/PC-HI0081072/SI-¤59-40 55TH ROAD‡MASPETH NY 11378‡LGA 11378‡FONE 1-718-416-2500‡FAX 1-718-416-2501¤REQ KING SZ BED NON SMKG RM/CF-H22222222«SEG 1 GK
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Car
You may enter the car type code or select frequent use car type from the drop down list
Response:
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Red App Menu mask has renamed into Red app. You can find Whiz popular mask and power suite red app in AWS. They can assist you at work in different parts. New features of Red App
1. Reissuance Red App It maintains reissuance mask function. The workflow is same as Whiz mask. Now, it supports reissuance from MCO and one page design. You can view all items more clearly.
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One page design
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2. ETPIR red app ETPIT maintains its own function. You may customize your user profile in email setting. e.g. Consultant name, Office operation hour, agency address and remarks. Maintain functions
Language selection
Print fare details and booking class
Service Fee insert
Email setting
Step 1: Click “Email setting”
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Step 2: Select email type and fill in the user profile
Select “Microsoft Outlook” If you use Outlook.
Input agent information
Optional
Set once only
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Step 3: Click “Save”
Step 4: System acknowledgement will display
ETPIR will send email or review with the above information Consultant name Agency address Agency contact Email address
Operating hour
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Header remarks, segment associate, footer remarks, seat request and meal request will display on ETPIR. For seat request, if PNR has seat request on SSR and pre-reserved seat (*B). ETPIR will show pre-reserved seat.
Header remarks
Seat request
Meal request
Segment associate remarks
Footer remarks
Select Itinerary remarks to print on ETPIR
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Multiple selections You can selected multiple and send ETPIR to passengers.
Select tickets
Passengers will received ETPIR as below
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3. Itinerary Red app All functions of itinerary are same as Whiz. You may upload your logo and edit the itinerary with new tools. New Enhancement a. Show APIS info & Display booking class
b. Editing Tools Editing tools include cutting, copy, paste, undo and redo.
c. Upload logo Step 1: Click “Page Setting”
Step 2: Click “Select”
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Step 3: Select file and click “Open”
Step 4: Click “Save”
Response:
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A. Change font type or font size Step 1: highlight the wording
Step 2: select the font type
Or font size
Response: The wording will change to selected font type and size
For whole document, users can press “Ctrl + A” and change font type or size Abacus Distribution Systems (HK) Ltd. Copyright reserved. Page 62
B. Save as document or text User can select save as document or text by select ITIN templates. -
Design K/ Classic/ Design S for save as PDF
-
Design K-TXT / Classic -TXT/ Design S - TXT for save as Text
-
Design K-RTF/ Classic – RTF/ Design S - RTF for save as Words
Step 1: select template
Step 2: Click “Save” button
Step 3: Select folder
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**(For using Design K-TXT template )** After saved Design K TXT template, you may right click the file and open with Words/ open office
**(For using Design K-RTF template)** After saved Design K RTF template, you may change font type to “BatangChe”.
Response:
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4. Advance Passenger Info (APIS) The functionalities are similar to Advance Passenger Info Mask in Whiz. It helps our agents easily to report Secure Flight (TSA) and Advance Passenger Information (APIS) to airlines. It is also fulfil the Secure Flight requirement on collecting passenger names without titles and honorifics. Simply follow the below steps to insert the APIS info into PNR if necessary: Step 1: Click “APIS”
System will redisplay the passenger’s name, itineraries and APIS form.
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Step 2: Select APIS items and then click “Confirm” Passport Information = DOCS TSA Secure flight = Date of birth Address information = DOCA DOCO & redress number = Visa number / redress number
Click “Please select APIS form” = select all APIS form
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If you have selected “Please select APIS form”, all filed will be opened for entering information:
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How to enter APIS? Step 1: Select passenger’s name and segments
Select passenger’s name
Select segments
For all segments , please click
For infant passenger, users can select the associated adult passenger
Step 2: Fill in the Passport Information (DOCS) all fields are mandatory
Gender will auto select if passenger with title MS/MR/MISS./MSTR You may amend the passenger name or delete the title if necessary.
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TSA secure flight All data in TSA secure flight will auto synchronize with DOCS.
Step 3: Fill in the Address Information (DOCA) all fields are mandatory
Street = 40characters City = 20 characters State = 2 characters Step 4: Fill in the Visa / Other Information (DOCO) in the applicable fields. For visa information,
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You may select redress number or known traveler number
Step 5: Fill in FOID info if any
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Step 6: Click “Add APIS”
Response:
Users may review or delete the information before input into PNR
Step 6: Click “Send”
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Response: In APIS
In host
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5. Booking Services Booking Services is a standard app which has installed once AWS set up. Agent can use for retrieve TIMATIC information. a. Visa Advisor with PNR Fill in the travel information then click “Send”
Visa and health information will show as below
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Visa Check Remarks
Response:
Information will send to PNR as history remarks
Save
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b. Visa Advisor without PNR Users may search TIMATIC information without PNR. Steps: Select Visa advisor without PNR > Fill in the travelling information > Send
Response:
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6. Paste Special Paste Special is avaliable in Abacus Workdspace. The functionalities is same as Whiz version. Agents can create multiple lines of remarks. It shortens PNR creation or modification process with this productivity app for users with huge numbers of remarks information Step 1: Copy text
Step 2: Double click the box and all copied text will auto paste.
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Step 3: enter command on “Prefix”
Step 4: Click “OK”
Response:
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New Enhancements Point and Click Point and Click is a tool which can sell the pasted availability display, connecting flights and support in general & direct access availability. It provides a faster and user friendly way to create PNR. a. Pasted availability display
Example: Display 2 availabilities and sell for BKK round trip 120JANHKGBKK‡CX« 20JAN 1CX
SUN
HKG/Z‡8
BKK/-1
751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E H9 K3 M0 L0 V0 S0 N0 O0
2CX
615 J9 C9 D9 I9 Y9 B9*HKGBKK 1005 1205 333 L 0 47 DCA /E H9 K9 M9 L9 V9 S9 N9 Q9
* - FOR ADDITIONAL CLASSES ENTER 1*C. 127JANBKKHKG‡CX« 27JAN 1CX
SUN
BKK/Z‡7
HKG/‡1
614 J9 C9 D9 I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E H9 K9 M9 L9 V0 S0 N0 O0
2CX
750 J9 C9 D9 I9 Y9 B9 BKKHKG 1200 1555 333 L 0 DCA /E H9 K9 M9 L7 V0 S0 N0 O0
Although HKG-BKK is a pasted availability, Point and Click support double click on the class code on the pasted availability to sell. As refer to the above example, HKG-BKK is a pasted availability display. You may point and click (double click) to sell CX751I/20Jan HKG-BKK 120JANHKGBKK‡CX« 20JAN 1CX
SUN
HKG/Z‡8
BKK/-1
751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E H9 K3 M0 L0 V0 S0 N0 O0
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Sample response: 120JANHKGBKK‡CX~ 20JAN 1CX
SUN
HKG/Z‡8
System will auto display AV once again 127JANBKKHKG‡CX~ 27JAN SUN BKK/Z‡7 HKG/‡1 Then auto sell “I” class 1CX 614 J9 C9 D9 I9 Y9
BKK/-1
751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E H9 K4 M0 L0 V0 S0 N0 O0
* - FOR ADDITIONAL CLASSES ENTER 1*C. 01I1~ 1 CX 751I
20JAN 7 HKGBKK SS1
1425
1620
/DCCX
/E
SURNAME CHG NOT ALLOWED FOR CX-I FARECLASS.
Example for return flight selling Point and Click on the selected return flight class code
333 L 0 DCA /E H9 K9 M9 L7
127JANBKKHKG‡CX« 27JAN 1CX
SUN
BKK/Z‡7
614 J9 C9 D9
HKG/‡1
I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E
H9 K9 M9 L9 V0 S0 N0 O0 2CX
750 J9 C9 D9 I9 Y9 B9 BKKHKG 1200 1555 333 L 0 DCA /E H9 K9 M9 L7 V0 S0 N0 O0
120JANHKGBKK‡CX~ 20JAN 1CX
SUN
HKG/Z‡8
BKK/-1
751 J9 C9 D9 I6 Y9 B9 HKGBKK 1425 1620 333 R 0 DCA /E H9 K4 M0 L0 V0 S0 N0 O0
Previous point and Click response Sample response: 127JANBKKHKG‡CX~ 27JAN 1CX
SUN
BKK/Z‡7
HKG/‡1
614 J9 C9 D9 I9 Y9 B9 BKKHKG 1310 1650 333 L 0 DCA /E H9 K9 M9 L9 V0 S0 N0 O0
01I1~ 2 CX 614I
B9 BKKHKG 1310 1650 333 L 0 DCA /E H9 K9 M9 L9 V0 S0 N0 O0 2CX 750 J9 C9 D9 I9 Y9 B9 BKKHKG 1200 1555
27JAN 7 BKKHKG SS1
1310
1650
/DCCX
SURNAME CHG NOT ALLOWED FOR CX-I FARECLASS.
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/E
V0 S0 N0 O0 3CX 712 J9 C9 D9 I6 Y9 B9 BKKHKG 1625 2000 773 R 0 457 DCA /E H9 K9 M9 L0 V0 S0 N0 O0 4CX 708 J9 C9 D9 I9 Y9 B9 BKKHKG 0925 1305 333 L 0 DCA /E H9 K9 M9 L9 V9 S4 N2 O0 5CX 2700 J9 C9 D8 I4 Y9 B9 BKKHKG 0825 1210 333 Bwill 0 X135 /E System autoDCA display AV once againH9 K9 M9 L9 V9 S9 N9 O2 127JANBKKHKG‡CX~ 6CX 702 J9 C9 D7 I1 Y6 27JAN SUN Then auto sell “I” class B0 BKKHKG 1910 2250 BKK/Z‡7 HKG/‡1 772 614 D 0 7J9DCA /E I9 Y9 1CX C9 D9 H0 K0 M0 L0 B9 BKKHKG 1310 1650 V0LS0 N0 O0. 333 0 DCA /E 01I1~ H9 K9 M9 L9 2 CX 27JAN 7 V0 S0 N0614I O0 BKKHKG SS1C9 D9 1310 2CX 750 J9 I9 Y9 /E 79 B91650 BKKHKG/DCCX 1200 1555 Page SURNAME CHG NOT 333 L 0 DCA /E
b. Connecting flights Example for connecting flight selling Point and Click the selected class code 125JANHKGMAN‡CX« 25JAN 1CX
FRI
HKG/Z‡8
257 F4 A4
MAN/-8
J4 C4 D0*HKGLHR 0950 1500 744 DS 0 5 DCA /E
I0 W4 R4 E2 Y4 B0 H0 K0 M0 2CX/BA 1227 J4 C4 D0 I0 Y4
MAN 1815 1920 319 D 0 X67 DCA /E
B0 H0 K0 M0 L0 V0 S0 N0 O0 * - FOR ADDITIONAL CLASSES ENTER 1*C.
Sample response: System will auto sell connecting flights 01J1*~ 1 CX 257J
25JAN 5 HKGLHR SS1
0950
1500
/DCCX
/E
SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS 2 CX1227J
25JAN 5 LHRMAN SS1
1815
1920
/DCCX
/E
OPERATED BY BRITISH AIRWAYS P.L.C. SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS.
c. Sell different class code Example: HKGLHR book on J class LHRMAN book on K class 125JANHKGMAN‡CX« 25JAN 1CX
FRI
HKG/Z‡8
MAN/-8
257 F4 A4 J4 C4 D0*HKGLHR 0950 1500 744 DS 0 5 DCA /E I0 W4 R4 E2 Y4 B0 H0 K0 M0
2CX/BA 1227 J4 C4 D0 I0 Y4
MAN 1815 1920 319 D 0 X67 DCA /E
B3 H1 K4 M0 L0 V0 S0 N0 O0 * - FOR ADDITIONAL CLASSES ENTER 1*C.
Point and Click the domestic flight
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Sample response: Point and Click mask will prompt out as below
Input J class for 1st sector then click “GO”
System will sell different class on both flights 01J1K2~ 2 CX 257J
25JAN 5 HKGLHR SS1
0950
1500
/PENDING
/E
SURNAME CHG NOT ALLOWED FOR CX-J FARECLASS 4 CX1227K
25JAN 5 LHRMAN SS1
1815
1920
/DCCX
/E
OPERATED BY BRITISH AIRWAYS P.L.C. SURNAME CHG NOT ALLOWED FOR CX-K FARECLASS.
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d. Point and Click Setting User may set the number of seats in each point & click.
Go to
Helper App
>
Point and Click
Point and Click panel will prompt out.
Step 2: Select “Point and Click Settings”
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Step 3: Select number of Seats
Step 4: After select the number of seats, click “Save”
Response
System will auto sell the specific number of seats
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Copy and Paste In Abacus WorkSpace, you can copy the host response as text. Example:
Block mode In Abacus WorkSpace, you can choose block mode or line wrap mode. Block mode is more user-friendly to copy schedule for customer. Example for block mode and line wrap mode
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Quick & PF Keys Whiz Programmable key will replace by Quick & PF keys. There are 2 ways to access Quick & PF keys a. Go to
Tools > Quick & PF keys
b. Go to
Helper Apps > Quick & PF keys
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Difference between PF Keys and Quick key PF keys
Maximum set 24Keys
Select keys F1 to F12 , Shift + (F1 to F12)
No any combination
Quick Keys
Maximum 36 Keys
Able combination setting
Select keys CRTL + ALT + X
Able record host entries to be Quick Keys
( X = 0-9, A-Z)
How to set
PF setting Step 1: Click “Edit”
Click “Edit”
Step 2: Select and Click a key e.g. F3
Select “3”
You may press F3 on the keyboard to send this PF key to Host window
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Step 3: Input Key label, Key Description and Key Command then click “OK”
Input all information
The keyboard mapping is same as host. Use ^Enter button for auto enter.
Example of PF Key Command
Example 1: 9HKG AAA TRAVEL 22663372 MARY§7T-A§6MARY^E
Host Response: 9HKG AAA TRAVEL 22663372 MARY§7T-A§6MARY«*
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Example 2: 9HKG AAA TRAVEL 22663372 MARY^E7T-A^E6MARY^EPTR/3B4544^EDSIV3B4544^EW*AT^E
Host Response: 9HKG AAA TRAVEL 22663372 MARY«* 7T-A«* 6MARY«* PTR/3B4544« PRINTER DESIGNATED DSIV3B4544« OK PTR ASSIGNED W*AT« OK-0008
Set variable PF key
You may set variable PF key
^SR
- Start request. It input at the beginning of command and used for start up the variable PF ley
^V
- Variable text.
^E
- Auto enter
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Example for Variable PF key Step 1: Using ^SR to start the variable PF key
^SR3FOID/^V-1.1^E
Step 2: Input information
NI55669977
Step 3: Select PF key
Host Response: 3FOID/NI55669977-1.1 Abacus replay
All entries displayed in the window
Memo Area Memo area help you mark/paste your important data, message or system response. Open Memo Area:
View > Memo Area
You can copy data on memo area
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Abacus System Setting You may setup your personal setting in Abacus System. Examples include: Accumulated response, bold font, Point & Click highlighting and tool tips, Graphical Seat Map, cursor type, etc Customize the setting:
Tools > Options > Abacus System
Default Setting:
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1. Bold font can mark the wording being thick. Unclick Bold font Click Bold font
2. Point and Click - Highlight When Highlighting is selected, point and click-able items will be highlighted in a different colored text. e.g – Blue by default) - Tool tips Activating this function will allow user to see tool tips when they mouse over the item during point and click. - Air sell assitance ( for more details, a. If activated, when user double click on the class of service from the availability, Point and Click panel will open. User may make use of the panel for sell on specific class or number of seat.) b. If not activated, seat will auto sell from host once you click on the class)
3. Line Cursor
and Bold Cursor
4. Line wrap mode
Bold mode
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Recommend Setting
5 ○
4. Keyboard mapping, please refer to Page104 5. You can select print in OKI and EPSON printer and fit the margin.
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Keyboard Mapping
Function
Window Keyboard
Abacus Keyboard
Sabre Keyboard
Print Window
Ctrl + P
Ctrl + P
Ctrl + P
Full Screen
Ctrl + F
Ctrl + F
Ctrl + F
Split Screen
Ctrl + S
Ctrl + S
Ctrl + S
Move left to right through the Pages
,
Shift + P + ->
Shift + P + ->
Move right to left through the Pages
,
Shift + P + Configure agency applications
Response:
Click “Add” for setting paths
After click “Add”, a window will display
Enter the name
You can input website or file path Click “Add shortcut to the toolbar”. It will display on the top of screen. Then, Click “OK” and return to previous page.
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You will see “Google” has been set up. Then, click “OK”
The short cut will display as below.
Short cut
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Tips Connection In Progress ~ Connection In Progress may cause by re-establishing the host session or waiting for host response. Response:
Action: Waiting for host response. If not, please press
ESC to reset & retry
OR close Abacus WorkSpace and re-open.
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Appendix
Whiz
Abacus WorkSpace
Abacus eServices
Community>Abacus eServices
Advanced Passenger Info
Red Apps > APIS
Air Schedule
Abacus HK App > Air Schedule
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Baggage Update
Course Schedule
Red Apps > Baggage Update Abacus HK App > Course Schedule
Create GK booking / Car Helper Apps > Script Scripts > GPassive GK / Hotel GK
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Cue Cards & Tips
Abacus HK App > Cue Cards & Trips
e-Learning
Abacus HK App > e-Learning
E-tickeing FOID
Helper Apps > Scribe Script > APIS_SSR>FOID
ETKT Pax Itinerary Receipt
Encoder/Decoder
Red Apps > ETPIR Helper Apps > Encode/Decode
FareX Pricing
Red Apps > FareX Pricing
Passenger Name
Helper Apps > Scribe Script > APIS_SSR> CHILD & INFANT
Paste Special
Red Apps > Paste Special
Product update
Abacus HK App > Product update
Quick Re-issuance /
Red Apps > Reissuance
Reissuance / Reissue from MCO Rule Exporter
Red Apps > Rule Exporter
Seat Update
Red Apps > Seat Update
Void Tkt / vMCO
Red Apps > Void Tkt / vMCO
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