A Study Of Samsung Consumer Durables

Rakesh Kumar Singh 1 510910259

On A study of Consumer durable market For SamSung ElEctronicS ltd with special reference to bangalore district For

Master In Business Administration From Sikkim Manipal University of Health, Medical & Technological Sciences

by Rakesh Kumar Singh Roll No. 510910259

Rakesh Kumar Singh 2 510910259

Project rePort On

“STUDY OF CONSUMER DURABLE MARKET FOR SAMSUNG ELECTRONICS LTD WITH SPECIAL REFERENCE TO BANGALORE DISTRICT”

Submitted by

Rakesh Kumar Singh ( Roll No. 510910259 )

A Report submitted in partial fulfillment of the requirements for the degree of

Master of Business Administration from Sikkim Manipal University, India.

Sikkim Manipal University of Health, Medical & Technological Sciences Syndicate house, Manipal - 576 104

Rakesh Kumar Singh 3 510910259

System Domain # 548, Shyam Complex, 1st Floor Above Vivek - CMH Road Indira Nagar, Bangalore

Centre Code: 02779

“STUDY OF CONSUMER DURABLE MARKET FOR SAMSUNG ELECTRONICS LTD WITH SPECIAL REFERENCE TO BANGALORE DISTRICT” Submitted by

Rakesh Kumar Singh ( Roll No. 510910259 ) A Report submitted in partial fulfillment of the requirements for the degree of

Master of Business Administration of Sikkim Manipal University, India. Sikkim Manipal University of Health, Medical and Technological Sciences Syndicate house, Manipal - 576 104

Rakesh Kumar Singh 4 510910259

I hereby declare that the project report entitled

“STUDY OF CONSUMER DURABLE MARKET FOR SAMSUNG ELECTRONICS LTD WITH SPECIAL REFERENCE TO BANGALORE DISTRICT”

Submitted in partial fulfillment of the requirements for the degree of

Master of Business Administration To Sikkim Manipal University, India, is my Original work and not submitted for the award Of any other degree, diploma, fellowship, or any other similar title or prizes

Place: Bangalore

Rakesh Kumar Singh

Date:

Roll No. 510910259

Oct 2010

Rakesh Kumar Singh 5 510910259

The Project Report of Rakesh Kumar Singh

“STUDY OF CONSUMER DURABLE MARKET FOR SAMSUNG ELECTRONICS LTD WITH SPECIAL REFERENCE TO BANGALORE DISTRICT”

is approved and is acceptable in quality and form

Internal Examiner

External Examiner

(Ravinder Kumar) MA, MBA

(Anurag Yadav) Marketing Manager

Rakesh Kumar Singh 6 510910259

This is to certify that the Project report entitled

“STUDY OF CONSUMER DURABLE MARKET FOR SAMSUNG ELECTRONICS LTD WITH SPECIAL REFERENCE TO BANGALORE DISTRICT”

Submitted in partial fulfillment of the requirements for the degree of

Master of Business Administration Sikkim Manipal University of Health, Medical and Technological Sciences Submitted by

Rakesh Kumar Singh Who has worked under my supervision and guidance and that no part of this report has been submitted for the award of any other degree, Diploma, Fellowship or other similar titles or prizes and that the work has not been published in any journal or Magazine

Rakesh Kumar Singh 7 510910259

Index

Sl No.

Topic

Page No.

1.

Acknowledgement

8-10

2.

Introduction

11-16

3.

Company Profile

17-30

4.

Product Profile

31-38

5.

Objectives Of The Study

39-40

6.

Research Methodology

41-45

7.

Scope Of The Study

46-50

8.

Theoretical Background

51-55

9.

Data Analysis and Interpretation

56-70

10.

Findings Of The Study

71-73

11.

Suggestions & Recommendations

74-76

12.

Conclusion

77-78

13.

Annexure & Bibliography

79-92

Rakesh Kumar Singh 8 510910259

ACKNOWLEDGEMENT

Rakesh Kumar Singh 9 510910259

ACKNOWLEDGEMENT In this project I have made an honest and dedicated attempt to make the research material as authentic as it could. And I earnestly hope that it provides useful and workable information and knowledge to any person reading it. During this small time frame of two months in which the project reached its completion, there were a few people whom I would like to make a mention of and without whose help the project would have never seen the light of the day. I also thank to my internal guide Mr. Ravinder Kumar for his timely response via e-mail, which immensely helped in giving the project the initial direction it needed. I would like to thank my external guide Mr. Anurag Yadav (Marketing Manager) who gave me a free hand as far as going about the project work was concerned. I dedicate this project to the Dealers of Bangalore district who were extremely kind and who at times went out of the way to help me. Without their co-operation it would have perhaps not been possible to research a few places, which I did, within the stipulated time frame. RK Singh MBA (Marketing) 2009-2011

Rakesh Kumar Singh 10 510910259

Preface We took our training at SAMSUNG ELECTRONICS LTD. Bangalore. During the training was to get an overview of the Consumer Durable Market of Bangalore district. It was a firsthand experience to get exposed to the professional set-up and face the market, which was really a great experience. Training period was a learning experience.

When business is involved, an experience counts a lot. Experience is an instrument,

which

leads

towards

success.

Working

with

SAMSUNG

ELECTRONICS LTD., has been a pleasure

I take this opportunity to present the project report and sincerely hope that it will be as much knowledge enhancing to the readers as it was to use during the fieldwork and the compilation of the report.

Rakesh Kumar Singh 11 510910259

INTRODUCTION

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INTRODUCTION

Before the liberalization of the Indian economy, only a few companies like Kelvinator, Godrej, Alwyn, and Voltas were the major players in the consumer durables market, accounting for no less than 90% of the market. Then, after the liberalization, foreign players like LG, Sony, Samsung, Whirlpool, Daewoo, and Aiwa came into the picture. Today, these players control the major share of the consumer durables market. Consumer durables market is expected to grow at 10-15% in 2007-2008. It is growing very fast because of rise in living standards, easy access to consumer finance, and wide range of choice, as many foreign players were entering in the market with the increase in income levels, easy availability of finance, increase in consumer awareness, and introduction of new models, the demand for consumer durables has increased significantly. Products like washing machines, air conditioners, microwave ovens, color televisions (C-TV) were no longer considered luxury items. However, there were still very few players in categories like vacuum cleaners, and dishwashers Consumer durables sector is characterized by the emergence of MNCs, exchange offers, discounts, and intense competition. The market share of MNCs in consumer durables sector is 65%. MNC's major target is the growing middle class of India. MNCs offer

Rakesh Kumar Singh 13 510910259 superior technology to the Consumers whereas the Indian companies compete on the basis of firm grasp of the local market, their well-acknowledged brands, and hold over wide distribution network. However, the penetration level of the consumer durables is still low in India.

Indian Consumer durables market used to be dominated by few domestic players like Godrej, Voltas, Alwyn and Kelvinator. But post liberalization many foreign companies have entered into Indian market dethroning the Indian players and dominating Indian market the major categories being CTV, REFRIGRATOR, MICROWAVE OVEN and WASHING MACHINES. India being the second largest growing economy with huge consumer class has resulted in consumer durables as the fastest growing industries in India. LG, SAMSUNG the two Korean companies have been maintaining the lead in the market with LG being leader in almost all the categories. The rural market is growing faster than the urban market, although the penetration level is much lower .The CTV segment is expected to the largest contributing segment to the overall growth of the industry. The rising income levels double-income families and consumer awareness were the main growth drivers of the industries.

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INDUSTRY PROFILE

The Consumer Durables industry consists of durable goods and appliances for domestic use such as televisions, refrigerators, air conditioners and washing machines. Instruments such as cell phones and kitchen appliances like microwave ovens were also included in this category. The sector has been witnessing significant growth in recent years, helped by several drivers such as the emerging retail boom, real estate and housing demand, greater disposable income and an overall increase in the level of affluence of a significant section of the population. The industry is represented by major international and local players such as BPL, Videocon, Voltas, Blue Star, MIRC Electronics, Titan, Whirlpool, etc.

The consumer durables industry can be broadly classified into two segments: Consumer Electronics

and Consumer Appliances. Consumer

Appliances can be further categorized into Brown Goods and White Goods. The key product lines under each segment were as follows.

Industry Size, Growth, Trends The consumer durables market in India was estimated to be around US$ 5 billion in 2007-08. More than 7 million units of consumer durable appliances

Rakesh Kumar Singh 15 510910259 have been sold in the year 2006-07 with colour televisions (CTV) forming the bulk of the sales with 30 per cent share of volumes. CTV, refrigerators and Airconditioners together constitute more than 60 per cent of the sales in terms of the number of units sold.

In the refrigerators market, the frost-free category has grown by 8.3 per cent while direct cool segment has grown by 9 per cent. Companies like LG, Whirlpool and Samsung have registered double-digit growth in the direct cool refrigerator market.

In the case of washing machines, the semi-automatic category with a higher base and fully-automatic categories have grown by 4 per cent to 526,000 units and by 8 per cent to 229,000 units, respectively. In the air-conditioners segment, the sales of window ACs have grown by 32 per cent and that of split ACs by 97 per cent.

Since the penetration in the urban areas for these products is already quite high, the markets for both C-TV and refrigerators were shifting to the semi-urban and rural areas. The growth across product categories in different segments is assessed in the following sections.

Rakesh Kumar Singh 16 510910259

Consumer Electronics The CTV production was 15.10 million units in 2007-08 and is expected to grow by at least 25 per cent. At the disaggregated level, conventional CTV volumes have been falling while flat TVs have grown strongly. Market sources indicate that most CTV majors have phased out conventional TVs and have been instead focusing more on flat TVs. The flat segment of CTVs now account for over60 per cent of the total domestic TV production and is likely to be around 75 per cent in 2009-10. High-end products such as liquid crystal display (LCD)and plasma display CTV grew by 400 per cent and 150 percent respectively in 2009– 10 following a sharp decline in prices of these products and this trend is expected to continue. The audio/video player market has seen significant growth rates in the domestic market as prices have dropped. This trend is expected to continue through 2010- 2011, as competition is likely to intensify to scale and capture the mass market.

Rakesh Kumar Singh 17 510910259

COMPANY PROFILE

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COMPANY PROFILE

SAMSUNG – Introduction

Vision 2020 As stated in its new motto, Samsung Electronics' vision for the new decade is, "Inspire the World, Create the Future."

This new vision reflects Samsung Electronics’ commitment to inspiring its communities by leveraging Samsung's three key strengths: “New Technology,” “Innovative Products,” and “Creative Solutions.” -- and to promoting new value for Samsung's core networks -- Industry, Partners, and Employees. Through

Rakesh Kumar Singh 19 510910259 these efforts, Samsung hopes to contribute to a better world and a richer experience for all. As part of this vision, Samsung has mapped out a specific plan of reaching $400 billion in revenue and becoming one of the world’s top five brands by 2020. To this end, Samsung has also established three strategic approaches in its management: “Creativity,” “Partnership,” and “Talent.” Samsung is excited about the future. As we build on our previous accomplishments, we look forward to exploring new territories, including health, medicine, and biotechnology. Samsung is committed to being a creative leader in new markets and becoming a truly No. 1 business going forward.

Our Mission

Everything we do at Samsung is guided by our mission: to be the best “digital-Company”.

At Samsung, we follow a simple business philosophy: to devote our talent and technology to creating superior products and services that contribute to a better global society.

Rakesh Kumar Singh 20 510910259 Every day, our people bring this philosophy to life. Our leaders search for the brightest talent from around the world, and give them the resources they need to be the best at what they do. The result is that all of our products—from memory chips that help businesses store vital knowledge to mobile phones that connect people across continents— have the power to enrich lives. And that’s what making a better global society is all about.

Samsung grew into a global corporation by facing challenges directly. In the years ahead, our dedicated people will continue to embrace many challenges and come up with creative ideas to develop products and services that lead in their markets. Their ingenuity will continue to chart Samsung’s course as a profitable, responsible global corporation.

Rakesh Kumar Singh 21 510910259

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SAMSUNG HISTORY From its inception as a small export business in Taegu, Korea, Samsung has grown to become one of the world’s leading electronics companies, specializing in digital appliances and media, semiconductors, memory and system integration. Today Samsung’s innovative and top quality products and processes are world recognized. This timeline captures the major milestones in Samsung’s history, showing how the company expanded its product lines and reach, grew its revenue and market share, and has followed its mission of making life better for consumers around the world.         

2009

       

Displayed the world’s thinnest TV (6.5mm) at CES Launched major restructuring of its businesses Cooperates in creating a foundry with Xilinx of the US Developed the world’s first 40 nanometer DRAM Announced its “Blue Earth” solar-powered phone Released its V-line Crystal Rose LCD TV Samsung is found No. 1 in customer loyalty for 8 years consecutively by Brand Keys of the USA Samsung Digital Imaging developed an innovative hybrid digital camera Built the world’s largest mobile phone as recorded in the Guinness Book of World Records Received a “Quality Management Award” in Malaysia SADI, Samsung's design school, received the most iF Concept Design Awards for its entrants Opened “samsungmobile.com” for its domestic customers Received an Excellence Award from ENERGY STAR of the US Released the world’s thinnest Blu-ray player Introduced Mobile WiMax into Malaysia Released the world’s first full HD camcorder with a 64GB SSD Sold more than 20 million full touch phones in shortest time ever

Rakesh Kumar Singh 23 510910259                        

Samsung took up a record high market share in LCD monitors Released the world’s first solar -powered mobile phone in India Released the “JET,” its new concept full touch screen phone Released its 120Hz 3D monitor Samsung took the No. 1 spot in the global digital sign market for the first time Sold 500,000 units of its LED TVs in 100 days since its release Opened the “visual mobile” era with its third generation full touch Haptic AMOLED Released the world’s first infrared video phone Became the first in the industry to acquire TCO 3.0 certification for its notebook computers Announced its “Green Management” strategy Began mass production of the world’s first 40 nanometer DDR3 DRAM Released the world’s thinnest watch phone Developed the world’s lowest power 1GHz mobile CPU core Opened Samsung Application Store Seller Site Attained its most awards ever at IDEA 2009 Released its strategic smart phone, the OmniaⅡ Samsung's Yuna Haptic sold 500,000 units in record time Became the first in the industry to sell more than 10 million LCD TVs in the first half of the year Samsung won the chairmanship of the 3GPP international standardization association Sold more than 5 million of its STAR full touch phones in 4 months Samsung’s Application Store officially opened Released the “Corby” full touch phone targeted at younger users Provided the World Skills Calgary 2009 Competition support Installed the world’s largest video wall in the US

Rakesh Kumar Singh 24 510910259                           

Released the first large capacity 16kg automatic washing machine in the domestic market Samsung's “Mondi” WiMax terminal receives “Best Product” at the 4G Awards Entered the top 10 list in the world’s top 100 global brands Samsung was selected as one of the top 10 global businesses in responding to climate change Samsung TVs took 50% of the Iranian market Introduced its R&D master system Released the “Giorgio Armani” smart phone Sold more than 5 million LCD panels for notebooks per month for the first in the industry Developed a 240Hz 3D LCD panel Received the 2009 LCD TV Market Leadership Award Deploys its brand memory card business Reached the world’s first LTE terminal supply agreement Developed the world’s thinnest 3mm LED TV panel Samsung successfully tested WiMax global roaming Samsung’s LED TV won “TV of the Year” in Britain Declared its “Creative Company” strategy for the next 100 years Passed 4 trillion won in operating profits for its 40th year of foundation Introduced a “Creative New Employee” hiring system Developed the world’s first 0.6mm 8 chip package Sold 10 million STAR phones in six months of its release Announced its open mobile platform, “bada” Became the first in the industry to sell more than 4 million LCD panels for TVs per month Supported the hosting of the WCG final Launched a VIP membership program Sold 50 million full touch screen phones in 2 years Samsung's printing solutions won product of the year in the US Samsung successfully commercialised its 4th generation LTE terminal

Rakesh Kumar Singh 25 510910259   

   

2008    

 

2007

 

2006

     

September, 2005

Restructured its organization and appointed Gee-Sung Choi as its new CEO Sales of Samsung “Yuna Haptic” phones broke the threshold of 1 million Became No. 1 in the US digital TV market for the 4th consecutive year Named Yoon-Woo Lee as a Vice Chairman & CEO of Samsung Electronics Launched OMNIA phone Completed establishing TV manufactory in Russia Kaluga Became the official sponsor of 2010 Guangzhou Asian Game Developed the world's first 2Gb 50 NANO Samsung takes No. 1 spot in U.S. cellphone market Opened Global Brand PR Centre ‘Samsung D'light' No.1 worldwide market share position for TVs achieved for the 9th quarter in a row No.1 worldwide market share position for TVs achieved for the seventh quarter in a row Developed the world's first 30nm-class 64Gb NAND Flash™ memory BlackJack bestowed the Best Smart Phone award at CTIA in the U.S. Attained No.1 worldwide market share position for LCD for the sixth year in a row

Developed the world's first real double-sided LCD Developed the worlds' first 50nm 1G DRAM Unveiled 10M pixel camera phone Launched "Stealth Vacuum," a vacuum cleaner with the world's lowest level of noises Launched the worlds' first Blu-Ray Disc Player Developed 1.72"Super-Reflective LCD Screen

The India Retail Forum has awarded Samsung as the Best

Rakesh Kumar Singh 26 510910259 Retailer of the year 2005 in the consumer Durables category. James Damian, SVP, Best Buy and his team handed over the award to Mr. Ravinder Zutshi, Dy MD and Samsung India at the India Retail award function held in Mumbai on 16th September. February 2005

Mr. S. H. Oh appointed as the President and Chief Executive Officer of Samsung South West Asia.

November 2004

Samsung received the Golden Peacock Special commendation Certificate for Corporate Social Responsibility (Private Sector) for the year 2004 from Mr. Shivraj Patil, Union Home Minister.

February 2004

India made regional headquarters for Samsung Southwest Asia.

February 2004

Mr. K. S. Kim appointed as the First President and Chief Executive Officer of Samsung South West Asia.

November 2003

Inaugurated Samsung's new, High-Tech, advanced Refrigerator facility.

August 2003

Commencement of production at refrigerator facility in Noida.

June 2003

Merger of SIEL with SEIIT. Software technology park set up at Noida Construction commences for 5,000,000 refrigerator plant in

December 2002

Noida October 2002

Samsung unveils new technology for Consumer Home Entertainment (DNIe™)

June 1996

Foundation Stone laid for CTV Factory at Noida, Uttar

Rakesh Kumar Singh 27 510910259 Pradesh. May 1996

Launch in South Home Appliances Launch

December 1995

Samsung India Electronics (SIEL) products launched in India.

August 1995

Certificate for commencement of business received by Samsung

The digital age has brought revolutionary change – and opportunity – to global business, and Samsung has responded with advanced techno-logies, competitive products, and constant innovation. At Samsung, we see every challenge as an opportunity and believe we are perfectly positioned as one of the world's recognized leaders in the digital technology industry. Our commitment to being the world's best has won us the No.1 global market share for 13 of our products, including semiconductors, TFT-LCDs, monitors and CDMA mobile phones. Looking forward, we're making historic advances in research and development of our overall semiconductor line, including flash memory and non-memory, custom semiconductors, DRAM and SRAM, as well as producing best-in-class LCDs, mobile phones, digital appliances, and more.

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SAMSUNG GLOBAL The DNA of Digital Innovation Samsung

Electronics

is

a

global

leader

in

semiconductors,

telecommunications, digital media and digital convergence technologies with 2004 parent company sales of US$55.2Bn and net income of US$10.3Bn. Employing approx. 113,000 people in over 90 offices in 48 countries, the company has of 5 main business units: Digital Appliance Business, Digital Media Business, LCD Business, Semiconductor Business and Telecommunication Network Business. Recognized as one of the fastest growing global brands, Samsung Electronics Corporation is the world’s largest producer of Colour Monitors, Colour TVs, Memory Chips and TFT LCD’s.

Samsung in India Samsung India is the hub for Samsung's South West Asia Regional operations. The South West Asia Headquarters, under the leadership of Mr. J S Shin, President & CEO, looks after the Samsung business in Nepal, Sri Lanka, Bangladesh, Maldives and Bhutan besides India. Samsung India which commenced its operations in India in December 1995 enjoys a sales turnover of over US$ 1Bn in just a decade of operations in the country. Headquartered in New Delhi, Samsung India has widespread network of sales offices all over the country . The Samsung manufacturing complex housing manufacturing facilities for Colour Televisions, Mobile phones, Refrigerators and

Rakesh Kumar Singh 29 510910259 Washing Machines is located at Noida, near Delhi. Samsung 'Made in India' products like Colour Televisions, Mobile phones and Refrigerators are being exported to Middle East, CIS and SAARC countries from its Noida manufacturing complex. In November 2007, Samsung commenced the manufacture of Colour televisions and LCD televisions at its state–of-the-art manufacturing facility at Sriperumbudur, Tamil Nadu. The Company is also manufacturing fully automatic front loading washing machines at its Sriperumbudur facility.

Customized products for Indian Consumers

Samsung understands the local cultural sensibilities to customize its products according to the Indian market. It has set up a “usability lab” at the Indian Institute of Technology in New Delhi to customize Samsung products to meet the specific needs of Indian consumers. This industry-institute partnership is helping Samsung to study and analyze consumer response in aspects of product design, including aesthetics, ergonomics and interface.

Through its research done on consumer preferences in India, Samsung has concluded that Indian consumers want more sound oriented products. Thus, the Samsung televisions for India have a higher sound capacity than their foreign counterparts.

Rakesh Kumar Singh 30 510910259 For the semi-automatic segment of Samsung washing machines, Samsung has introduced for the first time in India a feature called Super Dry. It is present in three of Samsung’s semi automatic models and dries the clothes better than the rest.

Samsung washing machines have an additional menu that takes care of the local Indian wardrobes. They also have a ‘memory re-start’ that takes care of the frequent power failures in India.

Rakesh Kumar Singh 31 510910259

PRODUCT PROFILE

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PRODUCT PROFILE

Samsung LED 9000 Impeccable beauty



Most appraised, most admired design Perfect interior item, enriching your lifestyle which others will admire Jaw opening performance with cutting edge technology. Access your online world right on your TV. Enjoy more options thanks to our content providers.



Navigate with our easy-to-use interface and apps.



Ultra Clear Panel



Connect Share Movie



More real than reality with 3D Hyper Real Engine



4 HDMI



Full HD 1080P



SRS Theatre Sound



Mega Contrast Ratio

   

Rakesh Kumar Singh 33 510910259

Samsung Refrigrators    

Twin Cooling Automatic Ice Maker Easy Handle Consistent Temperature

Welcome Summer with a Revolution    

Biosleep 54°C S-UTR Smart Saver Anti Bacteria Filter

Rakesh Kumar Singh 34 510910259

Samsung Washing Machines    

Diamond Drum - 79% less fabric damage Silver Nano voltage control (165 ~ 400 volt safety) wool wash - Woolmark certified

VRT Front Loading Washer Designed with Vibration Reduction TechnologyTM (VRT), our washer dramatically reduces barrel vibration—even at the highest speed. It also reduces energy and water consumption to the world’s lowest levels. Further, we’ve enhanced washing performance and eco-friendly performance with a diamond-shaped embossing drum.

Rakesh Kumar Singh 35 510910259

Samsung Notebooks Designed for great value The power to perform at the speed of life Crafted for style and safety Get online almost anywhere A picture that’s close to perfection Samsung Recovery Solution

Wide Video MP3 Player (YP-P2) 

Equipped with Bluetooth and a touch screen interface,



the YP-P2 lets consumers enjoy vivid videos on a 3-inch



wide LCD screen. Samsung’s proprietary DNSe 2.0

Rakesh Kumar Singh 36 510910259 

technology with EmoTure™ UI enhances the ultimate multimedia experience.

Samsung LCD Monitors Mega colour, Mega contrast, Mega experience Save space and the environment Perfect high speed performance Control brightness, conserve energy. Reduce eyestrain. Enhance your viewing experience. Feel the Effects of Colour The Smart Size Customise Your Control Goes Off by Itself

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6-in-1 Steam Oven Simple, yet stylish, our 6-in-1 steam oven combines all of the features of a conventional oven with advanced steam cooking technology to stimulate healthier eating. Samsung’s versatile steam cooking solution adds a steam function to the conventional oven, grill and microwave, as well as dry heat and fermenting.

Samsung Touch Phone



Ultra-messaging BlackJack II (SG H-i617)



Microsoft’s Windows Mobile software-enabled HSDPA



smart phone boasts a bigger screen than the BlackJack



I and includes a jog wheel. The phone also has cuttingedge



features such as a touch screen, Bluetooth, GPS and wireless LAN

Rakesh Kumar Singh 38 510910259

Samsung Camcorders 

Full HD 1080p Playback: HD up-Scaling



65X Intelli-Zoom



USB Charging



Scene Mode



Face Detection AF/AE



Time Lapse Recording

Rakesh Kumar Singh 39 510910259

OBJECTIVES OF THE STUDY

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OBJECTIVES OF THE STUDY



To find number of brands of consumer durable in Bangalore district.



To study brand preference of consumer for consumer durable goods..



To find most important parameter for selection of brand of Colour television, Refrigerators, Washing machine, DVD, Microwave oven.



To study profit margin of major brands in consumer durable.

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RESEARCH METHODOLOGY

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RESEARCH METHODOLOGY

Research methodology is considered as the nerve of the project. Without a proper well-organized research plan, it is impossible to complete the project and reach to any conclusion. The project was based on the survey plan. The main objective of survey was to collect appropriate data, which work as a base for drawing conclusion and getting result.

Therefore, research methodology is the way to systematically solve the research problem. Research methodology not only talks of the methods but also logic behind the methods used in the context of a research study and it explains why a particular method has been used in the preference of the other methods

Research design

Research design is important primarily because of the increased complexity in the market as well as marketing approaches available to the researchers. In fact, it is the key to the evolution of successful marketing strategies and programmers. It is an important tool to study buyer’s behavior, consumption pattern, brand loyalty, and focus market changes. A research design specifies the methods and procedures for conducting a particular study.

Rakesh Kumar Singh 43 510910259 According to Kerlinger, “Research Design is a plan, conceptual structure, and strategy of investigation conceived as to obtain answers to research questions and to control variance.

Research design specifies methods and procedures for study. In this study the company was interested to know the demand of different consumer durable product, about competitors, and potential for SAMSUNG procedures to be used for the study among retailers/dealer and. However it was exclusively personal interview.

Data Collection: This report was prepared after collecting data from the retailers/ dealers and past data was arranged from the various studies conducted in last few years and various other records of company.

Primary Data: These data were collected by personal interview with retailers/ dealer. For this purpose questionnaires were prepared in such that all necessary data would be collected.

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Secondary Data: Information regarding the project, secondary data was also required. These data were collected from various past studies and other sources of the company.

SAMPLING METHOD Random Sampling method

SAMPLE SIZE 100 Dealers

Research tools: Questionnaires

RESEARCH AREA 

Bangalore city

Yeshwanthapur Sanjaynagar Malleshwaram Mahalakshmipura Gayathrinagar Rajajinagar Gandhinagar Chickpet

Rakesh Kumar Singh 45 510910259

Chamarajpet Govindaraj nagar Chandra layout Jagajeevan ramnagar Basavanagudi Hanumanth nagar Padmanabha nagar Jayanagar Hombegowda nagar Madiwala Koramangala Shanthinagar Jeevanbheema Nagar Bharathinagar Sarvagna Nagar Banaswadi Shivajinagar Jayamahal Hebbal Kadugondana Halli

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Scope of the study

Rakesh Kumar Singh 47 510910259

SCOPE OF THE STUDY

This project gives us great exposure to the consumer durable market because it includes product knowledge and field survey job in which we visited the consumer durable stores in Bangalore district.

While visiting the Dealers we: 1. Calculated the display share of the SAMSUNG product in shop.

2. Collected the data of actual monthly sale of the SAMSUNG product in few shop.

3 Found out the problems that the dealer were facing while selling the SAMSUNG products.

4. Found out the customer response for SAMSUNG products by asking the owner of the shop.

5. Checked whether demo calls were attended or not

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SCOPE

1. In term of purchasing power parity (PPP), India is the 4th largest economy in the world and overtake Japan in the near future become the 3rd largest.

2. Indian consumer durable market is expected to reach $450 billion by on 2010

3. India has the youngest population amongst the major countries. There were lot of people in the different income categories nearly the two third population is below the age of 35 and nearly 50% is below 25.

4. There were 56 million people in middle class, who were earning us$4,400US$21,800 a year. And there were 6 million rich household in India.

5. The upper-middle and high-income household in urban areas were expected to grew to 38.2 million in 2007 as against 14.6 million in 2000.

OPPORTUNITY

1. In India the penetration level of white goods is lower as developing countries.

2. Unexploited rural market.

compared to other

Rakesh Kumar Singh 49 510910259 3. Rapid urbanization.

4. Increase in income level, i.e. increase in purchasing power of consumers.

5. Easy availability of finance.

THREATS

1. Higher import duties on row materials. 2. Cheap imports from Singapore, China and from other Asian countries.

LIMITATION OF STUDY Although I tried my best in preparation of this project, but this study has some limitation:

1. The period of the project was not sufficient to study all the factors in deep.

2. Visiting various places for the study consumed a lot of time.

3. We cannot say that what the consumer have revealed will be right for each and every situation because their perception is influenced by many factors.

Rakesh Kumar Singh 50 510910259 4. Many consumer and dealers/retailers showed less interest in providing information and haven’t cooperated.

5. Some of confidential information viz. credit period, schemes, policies and sales figure were not disclosed by the competitors.

Rakesh Kumar Singh 51 510910259

TheoreTical Background

Rakesh Kumar Singh 52 510910259

THEORETICAL BACKGROUND OF THE STUDY

Scope of market research in view of modern global business Research methods provide you with the knowledge and skills you need to solve the problems and meet the challenges of a fast-paced decision-making environment. Business research courses are a recognition that students in business, not-for-profit, and public organizations – in all functional areas – need training in the scientific method and its application to decision making. Two factors stimulate an interest in more scientific decision making: (1) the manager’s increased need for more and better information and (2) the availability of improved techniques and tools to meet this need. During the last two decades, we have witnessed dramatic changes in the business environment. Emerging from a historically economic role, the business organization has evolved in response to the social and political mandates of national public policy, explosive technology growth, and continuing innovations in global communications. These changes have created new knowledge needs for the manager. Other knowledge demands have arisen from problems with mergers,

trade

policies,

protected

markets,

macroeconomic savings – investment issues.

technology

transfers,

and

Rakesh Kumar Singh 53 510910259 The trend toward complexity has increased the risks associated with business decisions, making it more important to have a sound information base. Increased complexity means there are more variables to consider. The competition is more vigorous, with many businesses downsizing to make competitive gains. Workers, shareholders, customers, and the public are better informed and more sensitive to their self-interest. Government continues to show concern with all aspects of society. Each of these factors demands that managers have more and better information upon which to base decisions. To do well in such an environment, you will need to be equipped with an understanding of scientific methods and a means of incorporating them into decision making. You will need to know how to identify good research and how to conduct it. This book addresses these needs. As the complexity of the business environment has increased, there has been a commensurate, increase in the number and power of the tools to conduct research. There is vastly more knowledge in all fields of management. We have begun to build better theories. The computer has given us a quantum leap in the ability to deal with problems. New techniques of quantitative analysis take advantage of this power. Communication and measurement techniques have also been enhanced. These trends reinforce each other and are having a massive impact on business management.

Rakesh Kumar Singh 54 510910259

SOURCES OF COLLECTION OF PRIMARY AND SECONDARY DATA FOR MARKET RESEARCH The sources may be classified as either internal (organizational) or external sources of information.

Internal Sources Internal sources of organizational data are so varied that it is difficult to provide generalizations about their use. Accounting and management information systems create and store much of the internal data. Research and development, planning, and marketing functions also contribute. Examples are departmental reports, production summaries, financial and accounting reports, and marketing and sales studies. The collection methods used are unique to the specific situation, and collection success depends on knowing just where and how to look. Sometimes the information may exist in central files (i.e., at headquarters), in computer database, or in departmental chronological files. In other organizations, a central library keeps all relevant information. Systematic searches should be made through exploratory interviews with everyone who handles the information. Often company librarians, MIS, PR/communications, or departmental secretaries can help in pinpointing critical data sources. Internal data sources may be the only source of information for many studies.

Rakesh Kumar Singh 55 510910259

External Sources External sources are created outside the organization and are more varied than internal sources. There are also better defined methods for finding them. This discussion is restricted to published sources, although other sources of information may be useful. Published sources of data can be classified into five categories. The newest and fastest growing one is computerized database. They are composed of interrelated data files. The files are sets of records grouped together for storage on some medium. Access may be through online search or CD-ROM. Online databases are often specialized and focus on information about a particular field. Major source of published information consists of diverse materials from special collections. Within this category there are many reference books, each a compendium of a range of information. A second group includes university publications, of which there are master’s theses, doctoral dissertations, and research records. A third group includes company publications such as financial reports, company policy statements, speeches by prominent executives, sales literature, product specifications, and many others. There are miscellaneous information sources consisting of the productions of various trades, professional and other associations. These organizations often publish statistical compilation, research report, and proceeding of meeting.

Rakesh Kumar Singh 56 510910259

Data analysis and InterpretatIon

Rakesh Kumar Singh 57 510910259

DATA ANALYSIS AND INTERPRETATION Table No.1 Sr. No. 1 2 3

4

Number of company’s product sold by dealers. PRODUCT C-TV C-TV & REFRIGERATOR C-TV & REFRIGERATOR & WASHING MACHINE ABOVE ALL TOTAL

NO. OF RESPONDENTS 86 67

56 92 301 Source:- Survey

Graph No. 1

INTERPRETATION:According to survey, 86 dealers were sold only C-TV, 67 dealers were sold C-TV and REFRIGERATOR, 56 dealers were sold C-TV and REFRIGERATOR, WASHING MACHINE and 92 dealers were sold all product.

Rakesh Kumar Singh 58 510910259

Table no. 2 shows no. of company’s product sold from dealer’s shop.

Sl. NO.

NO. OF COMPANIES PRODUCT

1 2 3 4

FIVE FOUR THREE TWO TOTAL

NO. OF RESPONDENTS 33 24 9 34 100 Source:- Survey

Graph No. 2

INTERPRETATIONAccording to survey, 33 dealers were sold 5 brands, 34 dealers were sold only 2 brands from their shops.

Rakesh Kumar Singh 59 510910259 Table No.3 Shows Major brand of C-TV sold by dealers.

Sr. NO. 1 2 3 4 5

BRAND LG VIDEOCON SAMSUNG SANSUI ONIDA TOTAL

Graph

NO. OF RESPONDENTS 39 23 18 11 9 100

No.

PERCENTAGE 39 23 18 11 9 100 Source:- Survey :-

3

INTERPRETATIONAccording to dealers, in Bangalore district LG is leading in C-TV with 39%, after that VIDEOCON is 2 nd with 23% and then SAMSUNG is on 3rd with 18%.

Rakesh Kumar Singh 60 510910259 Table No.4

Most important parameter for more sale of C-TV

Sr. NO. 1 2 3 4 5

REASONS FOR MORE SALES Price Quality Service Advertisement Schemes TOTAL

NO. OF RESPONDENTS 28 30 17 15 10 100

PERCENTAGE 28 30 17 15 10 100 Source:- Survey

Graph No.4

INTERPRETATIONAccording to dealers, Price is most important parameter for more sale of C-TV and then Quality, Services, Advertisement and Schemes.

Rakesh Kumar Singh 61 510910259 Table No. 5 shows the major brands of REFRIGERATOR sold by dealers.

Sr. NO 1 2 3 4 5 6 7

BRAND LG VIDEOCON SAMSUNG GODREJ WHIRLPOOL KELVINATOR KENSTAR TOTAL

NO. OF RESPONDENTS 22 13 9 12 19 16 9 100

PERCENTAGE 22 13 9 12 19 16 9 100 Source:- Survey

Graph No. 5

INTERPRETATIONAccording to dealers, LG also leading in the REFRIGERATOR market in Bangalore district with 22%, After that Whirlpool and Kelvinator is following them.

Rakesh Kumar Singh 62 510910259 Table No.6 shows most important parameter for more sale of REFRIGERATOR

Sr. NO. 1 2 3 4 5

REASONS FOR MORE SALES Price Quality Service Advertisement Schemes TOTAL

NO. OF RESPONDENTS 27 32 19 13 9 100

PERCENTAGE 27 32 19 13 9 100 Source:-Survey

Graph No. :- 6

INTERPRETATIONAccording to dealers, most important parameter for more sale of Refrigerator is Quality and then Price, Services, Advertisement and Schemes.

Rakesh Kumar Singh 63 510910259

Table no.7 shows Major brands of Washing Machine sold by dealers.

Sr. NO.

NO. OF RESPONDENTS 18 11 15 7 21 9 10 9 100

BRAND LG VIDEOCON SAMSUNG IFB WHIRLPOOL GODREJ KELVINATOR KENSTAR TOTAL

1 2 3 4 5 6 7 8

PERCENTAGE 18 11 15 7 21 9 10 9 100 Source:- Survey

Graph No. :-7 MAJOR BRAND OF WASHING MACHINE

LG 9%

18%

10%

VIDEOCON 11%

9%

SAMSUNG IFB WHIRLPOOL GODREJ

21%

15% 7%

KELVINATOR KENSTAR

INTERPRETATIONAccording to dealers, LG is leading in Washing Machine market with 18%, after that VIDEOCON and SAMSUNG is leading in Bangalore district.

Rakesh Kumar Singh 64 510910259 Table No.8 shows most important parameter for more sale of Washing Machine

Sr. NO. 1 2 3 4 5

REASONS FOR MORE SALES Price Quality Service Advertisement Schemes TOTAL

NO. OF RESPONDENTS 26 32 24 10 8 100

PERCENTAGE 26 32 24 10 8 100 Source:- Survey

Graph No.8

INTERPRETATIONAccording to dealers, the most important factor which affects the sales of washing machine is QUALITY, and then prices and services is considered by the customers.

Rakesh Kumar Singh 65 510910259 Table No.9 shows Major brands of DVD sold by dealers.

Sr. NO.

NO. OF RESPONDENTS 11 13 10 15 22 12 8 9 100

BRAND LG VIDEOCON SAMSUNG ONIDA PHILIPS SANSUI SONY INTEX TOTAL

1 2 3 4 5 6 7 8

PERCENTAGE 11 13 10 15 22 12 8 9 100 Source:-Survey

Graph No. :- 9

NO. OF RESPONDENTS

MAJOR BRAND OF DVD 25

22

20 15

11

15

13

12

10

8

10

9

NO. OF RESPONDENTS

5 0 I A N S Y G EX ID IP N SU ON T CO L N U N I IN S S O EO SA PH M D A I S V LG

BRANDS

INTERPRETATIONAccording to dealers, PHILIPS is the most popular brand in DVD market with 22%, after that ONIDA with 15% and VIDEOCON with 13% on 3 rd position.

Rakesh Kumar Singh 66 510910259

Table No.10 shows most important parameter for more sales of DVD

Sr. NO. 1 2 3 4 5

REASONS FOR MORE SALES Price Quality Service Advertisement Schemes TOTAL

NO. OF RESPONDENTS 21 42 17 8 12 100

PERCENTAGE 21 42 17 8 12 100 Source:-

Survey Graph No. 10

INTERPRETATIONAccording to dealers, Quality is major factor in respect of more sale of DVD, and then Services and prices were to be considered.

Rakesh Kumar Singh 67 510910259 Table No.11shows Major Brand of MICROWAVE OVEN sold by dealers. Sr. NO.

NO. OF RESPONDENTS 18 13 15 21 9 8 9 7 100

BRAND LG VIDEOCON SAMSUNG KENSTAR GODREJ PHILIPS BAJAJ SONY TOTAL

1 2 3 4 5 6 7 8

PERCENTAGE 18 13 15 21 9 8 9 7 100 Source:- Survey

Graph No. 11 NO. OF RESPONDENTS 25 20

21 18 15 13

15

9

10

8

NO. OF RESPONDENTS

9 7

5 0 J J N S R G NY N RE ILIP JA TA CO O U A D S S S B O EO PH M EN G D A I K S V LG

INTERPRETATIONAccording to dealers, KENSTAR is very popular brand for microwave oven. KENSTAR is making a huge business as compare to other competitors after that LG and then SAMSUNG. According to dealers, microwave oven does not have that much demand as compare to other consumer durable product.

Rakesh Kumar Singh 68 510910259

Table No.12 shows Reason for more sales of MICROWAVE OVEN

Sr. NO. 1 2 3 4 5

REASONS FOR MORE SALES Price Quality Service Advertisement Schemes TOTAL

NO. OF RESPONDENTS 21 36 14 17 12 100

PERCENTAGE 21 36 14 17 12 100 Source:- Survey

Graph No. 12

INTERPRETATIONThe most important factor of more sales of microwave oven is QUALITY of the product. Quality is mostly affected on sales of microwave oven.

Rakesh Kumar Singh 69 510910259

Table NO.13 shows High Profit margin brands Sr. No. BRANDS LG SAMAUNG WHIRLPOOL VIDEOCON SONY GODREJ PHILIPS KENSTAR TOTAL

1 2 3 4 5 6 7 8

NO. OF RESPONDENTS 21 18 16 13 11 9 7 5 100

PERCENTAGE 21 18 16 13 11 9 7 5 100 Source:- Survey

Graph No.13

NO. OF RESPONDENTS

HIGH PROFITABLE BRAND 25 20 15 NO. OF RESPONDENTS 10 5 0 J L N R G O PS NY RE O N O TA C LI O U I D S P S O A L O N E PH M G IR ID KE H SA V W LG

BRANDS

INTERPRETATIONAccording to dealers, in Indian consumer durable industry LG is leading company because of their low pricing policy and the better quality of product. SAMSUNG is on 2 nd position, if SAMSUNG will change their pricing policy like LG and VIDEOCON then SAMSUNG should be on 1 st position.

Rakesh Kumar Singh 70 510910259 Table No.14 shows Suggestion from dealers for SAMSUNG to increase the business Sr. No. 1

SUGGESTION FAST AND REGULAR AFTER SALES SERVICE REDUCE PRICES INCREASE DEALER MARGIN ADVERTISMENT AT RURAL AREA IMPROVE QUALITY REGULAR SCHEMES TOTAL

2 3 4 5 6

NO. OF RESPONDENTS 31 21 15 13 10 9 100 Source:- Survey

Graph No.14 35 30

Series1

25

Series2

20

Series3 Series4

15

Series5

10

Series6 Series7

5 SUGGESTION

FAST AND REGULAR AFTER SALES SERVICE

REDUCE PRICES

INCREASE DEALER MARGIN

ADVERTISMENT AT RURAL AREA

IMPROVE QUALITY

REGULAR SCHEMES AND LUCKY DRAW

0

NO.

1

2

3

4

5

6

INTERPRETATIONAccording to suggestion of dealers, AFTER SALES SERVICE is most important factor which is helping to the SAMSUNG for increase the sales. After that PRICES OF THE PRODUCT should be economic. DEALER MARGIN should increase for motivation of dealers.

Rakesh Kumar Singh 71 510910259

FINDINGS

Rakesh Kumar Singh 72 510910259

FINDINGS OF THE PROJECT 1. We came to know while visiting the shop most of the dealers sold entire consumer durable product including C-TV, Refrigerator, Washing Machine, DVD, Microwave oven. 2. We know that during the survey in consumer durable industry in Bangalore district and rural area of Bangalore district LG is leading in Colour television, Washing Machine, Refrigerator. 3. Study shows that quality is most important parameter for more sale of colour television and then price is considered by consumers. 4. Study shows that quality of the product is most important parameter for Refrigerator then price is considered by consumers. 5. While visiting the shop we came to know that quality is most important parameter which is affect on more sales of Washing Machine. 6. According to Survey, Philips is most popular brand for DVD. 7. We came to know that while visiting the shop, Kenstar is most preferable brand for Microwave oven because of their quality. 8. While visiting the shop we know that LG is gives high profit margin as compare to other competitors. 9. While visiting the shop dealers suggested that after sales service is most important factor which contributes towards the sales of Consumer durables. 10. All the dealers were not satisfied with the profit margin. 11. SAMSUNG product is costly as compared to LG and VIDEOCON. 12. Maximum rural area is covered by the VIDEOCON because of their low price products. 13. We came to know while visiting the shops that there was big problem of after sales service.

Rakesh Kumar Singh 73 510910259 14. Many dealers were facing the problem of after sale service because there is no follow up calls from SAMSUNG.s 15. Demo calls also not done properly. 16. LG and Videocon is the main competitor of SAMSUNG. 17. Advertising of SAMSUNG CTV is more effective as compare to the competitors. 18. Sales promotion scheme were sufficient.

Rakesh Kumar Singh 74 510910259

SUGGESTIONS & RECOMMENDATIONS

Rakesh Kumar Singh 75 510910259

SUGGESTIONS & RECOMMENDATIONS  Company should improve the after sales service of products as it is the main factor for the sales of consumer products.



If the SAMSUNG Ltd. reduces their product price like LG and VIDEOCON then SAMSUNG will take over the LG in all categories.



Company should distribute free key chain, calendar, t-shirts for making brand popular among people.



Company should introduce low price and low power consumption Refrigerator for acquiring the middle income group.



Dealer desire more advertisement to be done through local newspaper and cable TV ads. To make consumers aware about the product.



Prompt of service in time.



Advertisements of the company’s products should focus on quality rather than price.



Company should target upper middle class or premium class customers.



Company should introduce low cost products to satisfy the needs of low or middle class.



Demo calls as well as follow up Help Company to maintain customer relationship and hence the company should focus on these aspects.

Rakesh Kumar Singh 76 510910259 

SAMSUNG ltd. should concentrate on after sales service.



SAMSUNG ltd. should try to trap the rural market.



SAMSUNG ltd. Establish the service center as per taluka place.

Rakesh Kumar Singh 77 510910259

CONCLUSION

Rakesh Kumar Singh 78 510910259

CONCLUSION



With respect to the above study and the findings thereby, the company has definitely entrenched into the urban market.



With few more concerted efforts, the said organization needs to enter the rural market in order to completely establish itself all over.

Rakesh Kumar Singh 79 510910259

ANNEXURE & BIBILOGRAPHY

Rakesh Kumar Singh 80 510910259

ANNEXURE A. Questionnaire Study of Consumer Durable Market for SAMSUNG Electronics Ltd. With Special reference To Bangalore district. Name of shop: Address: Contact no.: 1) Which is consumer durable product you sold from your shop? □C-TV □Refrigerator □Washing Machine □DVD □Microwave 2) How many no. of company’s product you sold from your shop? □ONE_______________________________________________ □TWO_______________________________________________ □THREE_____________________________________________ □FOUR______________________________________________ □FIVE_______________________________________________ □SIX________________________________________________ 3) Which is major brand of Colour-Television you sold from your shop? □SAMSUNG □LG □ Videocon □ Onida □ Sansui 4) What is the important parameter for more sales of Colour-Television brand? □Price □ Quality □ Services □ Advertisement □ Schemes 5) Which is major brand of Refrigerator you sold from your shop? □ Godrej □ Whirlpool □ Kenstar □ LG □ SAMSUNG □ Videocon □ Kelvinator

Rakesh Kumar Singh 81 510910259 6) What is the important parameter for more sales of Refrigerator brand? □ Price □ Quality □ Services □ Advertisement □Schemes 7) Which is major brand of Washing Machine you sold from your shop? □ IFB □ Whirlpool □ Kenstar □ LG □ SAMSUNG □ Videocon □ Kelvinator □ Godrej

8) What is the important parameter for more sales of Washing Machine brand? □ Price □ Quality □ Services □ Advertisement □ Schemes 9) Which is major brand of DVD you sold from your shop? □SAMSUNG □ LG □ Videocon □ Onida □ Sansui □ Philips □ Intex □SONY 10) What is the important parameter for more sales of DVD brand? □ Price □ Quality □ Services □ Advertisement □ Schemes 11) Which is major brand of Microwave you sold from your shop? □SAMSUNG □ LG □ Videocon □ Kenstar □ Godrej □ Philips □ Bajaj □SONY 12) What is the important parameter for more sales of Microwave brand? □Price □ Quality □ Services □ Advertisement □ Schemes 13) Which company’s product you give high profit margin? □SAMSUNG □LG □VIDEOCON □WHIRLPOOL □GODREJ □PHILIPS

□SONY □KENSTAR

14) What are your suggestions for SAMSUNG to increase the sales? _________________________________________________________________ __________________________________________________________________

Rakesh Kumar Singh 82 510910259

B.

List Of Samsung Dealers in Bangalore:-

Sl No. Name of the Dealer

Address of the dealer

Contact No.

1.

A.P Electricals, Indira Nagar(Brand Shop)

# 321/1, Chinmaya Mission Hospital Road, Indra Nagar Bangalore-560038

25251960

2.

Adishwar Electro World, Bhanshankari

# 93/1, 80 Ft Ring Rod, Opp To Big Bazzar, Pvr Tower, Bsk 3Rd Stage560085

26691262,63

3.

Adishwar Electro World, Domlur

# 5, Intermedit Ring Road Koramangala, Domlur Bangalore-560040

41118678,13,14

4.

Adishwar Electro World, Hrbr Layout

# 102A, Near Food World2 Nd Block, Hrbr Layout, Kalayan Nagar Bangalore560043

25450871

5.

Adishwar Electro World, Jayanagar

#428, Singiri Arcade, 40Th Cross, 9Th Main , Jayanagar, 5Th Block Bangalore, 560041

26541050,51,52

6.

Adishwar Electro World, Marathahalli

# 90/6, Munnikolla, Marathahalli, Sarjapur Ring Road Opp Multi Plex, Bangalore-560037

25450871

7.

Adishwar Electro World, Rajajinagar

# 280/107, 19Th Main Road, 1St N Block, Rajajinagar, Bangalore-560010

23134692,93

8.

Adishwars Electroworld(Brand Shop)

# 26, 80 Ft Ring Rod, Opp To Big Bazzar, Pvr Tower, Bsk 3Rd Stage Bangalore, 560085

40900662,61

Rakesh Kumar Singh 83 510910259

9.

Adishwars Electroworld(Brand Shop) Cool Well, M.G.Road

#14, 10Th Main, 1St Block, Next To Cake Place Rajajinagar Bangalore560010 # 1/B, M G Road Bangalore-560001

11.

Croma - Brigade Rd

Eva Mall, Brigade Road, Bangalore 560001

12.

Croma - Hrbr

Ss Manor, ?Nr Royal Concorde School, Chelikere Ring Rd, Chikka Tayapa Reddy Lyt, Kalyan Nagar, Bangalore 560043

10.

41610910

25327769

66310166

67127288, 67127280

13.

Croma - Kormangala

Hm Vibha Towers Above, Star Bazar, Tata Enterprise, Hosur Road, Bangalore - 560030

66969859

14.

Devi International, Jayanagar

# 12, 10 6Th Main, 2Nd Block Bangalore- 41508062 560011

15.

Encon Impex Pvt Ltd

No 45 2Nd Floor, Vinayaka Electronic Plaza , 1St Cross Sp Road Bangalore, 560002

41119378/41695025

16.

Ezone - Cunn Rd

No.15, 16 17, Sigma Mall, Grnd Flr, Cunningham Road, Bangalore - 560052

32413975

17.

Ezone - Hebbal

No.127, 1St Flr, Esteem Mall, Kempapura, Hebbal, Bangalore - 560024

41699044

18.

Ezone - Ind Ngr

No.62, Asha Pearl, Opp To Axis Bank,

25216854

Rakesh Kumar Singh 84 510910259 100Ft Rd, Indiranagar, Bangalore 560038 No.18/A, 3Rd Flr, 10Th Mn Rd, Ashoka Pillar Rd, 1St Blk, Jayanagar, Bangalore - 560011

19.

Ezone - Jayanagar

26577527

20.

Ezone - Kormangala

Opp To Sukh Sagar, 100Ft Rd, 4Th Blk, Koramangala, Bangalore - 560034

25520241

21.

Ezone - Marathalli

No.92/4, Vanshee Twrs, Nr Innovative Multiplex, Outer Ring Rd, Marathahalli, Bangalore - 560037

66621123

22.

Ezone - Raj Ngr

Opp To St Teresa Hospital, Dr Rajkumar Rd, Rajajinagar, Bangalore 560010

32479426

23.

Girias Invst. Pvt Ltd, Brigade Road

# 138, Sholla Circle, Brigade Road Near Brigade Towers Banalore-56002

2235555,22915555

24.

Girias Invst. Pvt Ltd, Domlur

# 526, Indranagar, Koramangala Ring Raod, Opp Dell, Bangalore-560071

43532222

25.

Girias Invst. Pvt Ltd, Hrbr

No 5 A/C - 422, 2Nd Block, Hrbr Road, Bangalore - 560043

42598888

26.

Girias Invst. Pvt Ltd, Jayanagar

# 37, 100Ft Road, Jayanagar 1St Block , Opp Dayananda Sagar Choutry Bangalore-11

26566140,41,42

27.

Girias Invst. Pvt Ltd, Mysore Road

No 1/1-4, 1/1-E, 7Th Cross, Gudadahalli, Mysore Rd, Banglaore 560026

26741226

Rakesh Kumar Singh 85 510910259 28.

Girias Invst. Pvt Ltd, Rajajinagar

# 1035/125, 20Th Main Road, W.O.C Road, 5Th Block, Rajajinagar, Bangalore-560010

23119236,42673000

29.

Girias Invst. Pvt Ltd, Sadashivnagar

# 1/1, Bellary Road, Cauvery Theater Circle, Sadashiv Nagar, Bangalore560080

42646666

30.

Griha Vaibhav, Jayanagar

# 503/3, 46Th Cross, 5Th Block Jayanagar, Bangalore-560041

26542611

31.

Jainex Technologies

No 119/6, Ii Floor, Iii Cross, S.P Road Bangalore, 560002

22292199

32.

Mega Compu World Pvt Ltd

No-1/1 Pc Lane -Sp Road Cross Bangalore, 560002

2242492 / 2241220

33.

Metro - Kanakpura

No.18/1/2, Op To Khodays Breweries, Konankunte Village, Uttrahalli, Kanakapura Main Road, Bangalore 560062

26082198

34.

Metro - Yeshwantpur

No.26/3, Ward No.9, A Blk, Subramanya Ngr, Indl Suburbs, Yeshwanthpur, Bangalore - 560022

22192000

35.

Mre

# 13-14, Service Road, Airport Road Domlur, Bangalore, 560071

25358192

36.

Next - Hsr

No.2625, Op Cpwd Qtrs, 27Th Mn, 1St Sec, ?Hsr Layout, Bangalore - 560102

32479266

Rakesh Kumar Singh 86 510910259

37.

Next - Jayanagar

No.108, Udaya House, 30Th Crs, 8Th B Mn Rd, Jayanagar 4Th T Block, Bangalore - 560011

32479263

38.

.Next - Jp Nagar

No.665/10, 11Th B Mn, 5Th Blk, 100Ft Ring Rd, Jayanagar, Bangalore - 560041

32479264

39.

Next - Kormangala

No.914, Sri Venkateshwara Cmplx, Opp To Ibp Petrol Bunk, 80Ft Rd, Koramangala, Bangalore - 560034

41623666

40.

Next - Marathalli

No.90/1, Sri Balaji Suprabhata, Op To Innovative Multiplex, Outer Ring Rd, Munekolala, Marathahalli, Bangalore 560037

42311234

41.

Next - Rt Nagar

No.11 12, P T Clny, 80Ft Mn Rd, R T Nagar, Bangalore - 560032

32479268

42.

Next Vidhyaranyapura

No.63, Nr Fabmall, Bel Lyt, 60Ft Rd, Vidyaranyapura, Bangalore - 560097

41728070

43.

Pai International , Bannerghatta Road

#6, Belekarehalli Gate, Bannergatta Rd, Bangalore - 560076

41304204,05

44.

Pai International, Indira Nagar

# 20A/1, 100Ft Road, Indranagar, Bangalore-560038

25219466

45.

Pai International, Koramangala

# 7, 7Th Main, 5 Th Block, Koramangala, 25503624,25 Bangalore-560095

Rakesh Kumar Singh 87 510910259

46.

.Pai International, Marathahalli

Munnikolla, Marathahalli, Sarjapur Ring Road Opp Multi Plex, Bangalore560037

25219466

47.

Premier Computer

# 12, Sunkalpet Main Road Bangalore, 560002

51327029

48.

Rajtronics, B.T.M Layout (Brand Shop)

# 8, 100Ft Main Road, Btm 2Nd Stage Bangalore-560076

41311901

49.

Sogo Retail Management(Brand Shop)

# 200/F/5/1, 7Th Main, 3Rd Block, Jayanagar, Bangalore-560013

40984545

50.

Spar

Nr Dairy Cirlce, ?Bannerghatta Road, ?Bangalore - 560076

40618500,

51.

Sridurga Computech Pvt. Ltd.

179-24 27Th Cross 6Th Block Jaya Nagar Bangalore, 560082

26639956-65

52.

Tekno Computers Services

25 26, 1St Floor Vinayaka Electronics Plaza, 1St Cross, S.P Road Bangalore, 560002

41696980

53.

Total , Airport Rd

Near Shiva Temple, Old Airport Road, Musugesh Palya , Bangalore 560070 Bangalore,

25222501

54.

Total , Mysore Rd

1St Floor, Division No 53, Gopala, Bangalore,

28240000

Rakesh Kumar Singh 88 510910259

55.

Total, Madivala

Opp Police Station, Hosur Main Road, Baglaore - 560068

26248888

56.

Total, Sarjapur Road

# Amblapur, Sarajapur Road, Belandur Gate, Bangalore-560035

24546677

57.

Unilet Appliances, Hanumanth Nagar

# 60/45, 50 Ft Road, Hanumanthanagar, Bangalore-560019

42426666

58.

Unilet Appliances, Coxtown

# 97, Wheelers Road, Coxtown, Bangalore-560005

32101444

59.

Unilet Appliances, B.T.M Layout

# 17, 100Ft Road, Btm Layout, 2Nd Stage, Bangalore-560078

25227421,37

60.

Unilet Appliances, Hrbr Layout

# 13/14, Royal Chambers, Near Bhagini Resturant, Doddabanaswadi, Outer Ring Road, Bangalore-560043

22956126,27

61.

Unilet Appliances, Koramangala

# 145, 50 Ft Road , Khb Colony, 5Th Block, Koramangala Bangalore-560095

22956121,22

62.

Unilet Appliances, Sahakarnagar

# 13, Byatarayanapura, Next To Bata Showroom, Sahakarnagar, Bellary Main Road, Bangalore-560092

22956128,29

63.

Vanpac Systems

No 189, Ii Main, Chamarajpet Bangalore, 560018

26619555/ 26623546

64.

Varun Electronics(Brand Shop)

#144, 1St Main Raod, Opp Cto Office, Seshadripuram, Bangalore-560020

23364266

Rakesh Kumar Singh 89 510910259 65.

Varun Electronics(Brand Shop)

# 91, 60 Feet Main Raod, 6Th Block, Koramangala, Bangalore-560095

25520802

66.

Vasanth Co, K.H Road

# 1/1 Prestige Court, Kh Raod (Double Road) Bangalore-560027

22236633

67.

Viveks Ltd., 100Ft Rd

#1134, 100Ft Road , 2Nd Stage Indra Nagar, Bangalore-560038

41461910

68.

Viveks Ltd., Jayanagar

# 36/1, Elephant Rock Road, 3Rd Block, Jayanagar, Bangalore-560011

41356644

69.

Viveks Ltd., Koramangala

# 116, 80 Ft Road, Opp Rajeha Arcade Koramangala, Bangalore-560034

41461906

70.

Xcite - Koramangala

No.105, Nr Jyothi Nivas College, 5Th Blk, Indl Lyt, Koramangala, Bangalore 560095

42449000

71.

J D Electronics

#118,tv complex,bvk iyengar rd, opp.koutons showroom, Bangalore

41225432

72.

Griaha Vaibhava

146, R V Road, Bangalore

26618084

73.

Bangalore Electronics

No 124, Sadar Patrappa Road, Bangalore

22239887

74.

Electro Systems Associates Pvt Ltd

4215, J.K Complex, Bangalore

23577924

Rakesh Kumar Singh 90 510910259 75.

A C E Components & Electronics Pvt Ltd

68, 34th Crs 4th T-Blk J Ngr-560011

26635069

76.

A G Electronics

638/C II Stg 1st Blk Dr Rajkumar Rd Rajaji Ngr-560010

23422022

77.

A L Electronics

105/2 F Blk Bgt R Ngr-560010

26586061

78.

A M Electronics

A13, S R S Rd Peenya-560058

28393430

79.

A P R Electronics P Ltd

37/9 K S Gdn 4th Crs L B Rd-560091

22244439

80.

Bhandari Electronics

No 228, Sadar Patrappa Road, Bangalore

2223207/ 2226994

81.

Punith Electronics

No.10, Kumargrundi road, Sjp road, 1stcross,Bangalore -560002.

2275934/ 2245507

82.

Aditya Electronics

197/15, 1st Mn Bhovipalya ML Prm560086.

23493770

83.

Adtec Electronics Pvt Ltd

113, 3rd Crs MICO Arekere Lyt 1st Stg Bgt Rd-560076

26585461

84. 85.

Akshay Electronics Amrit Electronics

2953/E, Srvc Rd V Ngr-560040. 22, 5th Blk Koramangala-560095.

23401283 25535814

86.

Allied Electronics & Magnetics Ltd

302 Blue Crs Chambers 11 Infantry Rd560001

25591315

87.

Anuraj Electrical & Electronics

570, 2nd Ph Bsk 3rd Stg-560085.

26722116

88.

Arihanth Electronics

8(1) 121 N K K Cplx Ramana Ln S P Rd560002

22220466

Rakesh Kumar Singh 91 510910259

89.

Arison Electronics

34 Ramakrishna Clny 2nd Ph JP Ngr560078

26595483

90.

Avishkar Electronics

1844 33rd Crs 10th Mn Bnsk 2nd Stg560070

26719910

91.

B G Electricals & Electronics

B Pet-560053

22874710

92.

Benaka Electronics

13, WOC Rd 4th Stg Indl Town-560044

23353615

93.

Bethel Electronics

3 Plot 44/18/6 Bhd KTC Bommanahalli r- 25725083 560068.

94.

C Mac Centum Electronics Ltd

44 K H B Indl Area Yelhnk Nw Tn Sp

28462062

95.

Canara Electronics

# 1494, 8th Main `A' Blk,2nd Stg R-Ngr560010

22902002

96.

C-Cube Electronics

390 5th Mn 12th Crs 2nd Stg WOC Rd Mahalakshmi Pura-560086.

23592059

97.

Choice Electronics

Tp Ln S P Rd-560002

22270548

98.

Chopda Electronics

118 S P Rd-560002

22234456

99.

Danam Electronics

SB-106, 1st Stg PIE-560058

28394024

100.

Decibels Electronics India Pvt Ltd

C-2 SPL Habitat 138 Gangadhar Chetty Rd Uls-560042

25327335

Rakesh Kumar Singh 92 510910259

BIBLIOGRAPHY o http://www.samsung.com/in/aboutsamsung/index.html o http://www.samsung.com/in/aboutsamsung/corporateprofile/index.html o http://www.samsung.com/in/aboutsamsung/corporateprofile/history.html o http://www.samsung.com/in/aboutsamsung/corporateprofile/visionmission .html o http://www.samsung.com/in/consumer/index.html