732 BB ConfigGuide en US

EHP3 for SAP ERP 6.0 September 2008 English

732: Cross Channel Customer Order Management %&il#ing %lo'( )onfig&ration G&i#e

SAP AG Dietmar-Hopp-Allee Dietmar-Hopp-Allee 6 6!!0 "all#orf  German$

SAP Best Practices

732: )ross )hannel )&stomer *r#er +anagement, )onfig&ration G&i#e

Copyright  )op$right 2008 SAP AG. AG. All rights resere#. /o part of this p&bli'ation ma$ be repro#&'e# or transmitte# in an$ form or for an$ p&rpose itho&t the e1press permission of SAP AG. he information 'ontaine# herein ma$ be 'hange# itho&t prior noti'e. Some softare pro#&'ts mar(ete# b$ SAP AG an# its #istrib&tors 'ontain proprietar$ softare 'omponents of other softare en#ors. +i'rosoft "in#os E1'el *&tloo( an# PoerPoint are registere# tra#emar(s of +i'rosoft )orporation. 4%+ D%2 D%2 5niersal Database *S2 Parallel S$sple1 +7SESA A4 S3!0 AS900 *S3!0 *S900 iSeries pSeries 1Series :Series S$stem i S$stem i; S$stem p S$stem p; S$stem 1 S$stem : S$stem :! :*S AE) an# 4/)>5DE.

Example text

S'reen o&tp&t. his in'l&#es file an# #ire'tor$ names an# their paths messages so&r'e 'o#e names of ariables an# parameters as ell as names of installation &pgra#e an# #atabase tools.

EXAMPLE TEXT

e$s on the (e$boar# for e1ample f &n'tion (e$s Bs&'h as ENTER  (e$.

Example text

E1a't &ser entr$. hese are or#s or 'hara'ters that $o& enter in the s$stem e1a'tl$ as the$ appear in the #o'&mentation.

  

 SAP AG

F2

or the

7ariable &ser entr$. Pointe# bra'(ets in#i'ate that $o& repla'e these or#s an# 'hara'ters ith appropriate entries.

Page 3 of 29

SAP Best Practices

732: )ross )hannel )&stomer *r#er +anagement, )onfig&ration G&i#e

Contents )ross )hannel )&stomer *r#er +anagement.......................................................................................; 

4ntro#&'tion..................................................................................................................................... ;

2

Preparation...................................................................................................................................... ;

3

)&stomi:ing.................................................................................................................................... ; 3.

)&stomer 4n#ii#&al Pro'&rement - hir#-Part$ *r#er.........................................................;

3..

)reate hir#-Part$ *r#er Do'&ment $pe........................................................................;

3..2

Assign 4tem )ategories for hir#-Part$ Delier$...............................................................6

3..3

Assign S'he#&le >ine )ategories.....................................................................................6

3..9

Assign Sales *r#er $pes Permitte# for Sales Areas.......................................................

3..;

)op$ing )ontrol, Delier$ Do'&ment to %illing Do'&ment...............................................8

3..6

)op$ing )ontrol, Sales Do'&ment to %illing Do'&ment....................................................!

3.2

)&stomi:ing settings for the SRS........................................................................................

3.2.

)reate Referen'e )&stomer...........................................................................................

3.2.2

%asi' Settings for Entering Sales Do'&ments.................................................................

3.2.3

Gro&ping of Alloe# Sales Do'&ment $pes..................................................................2

3.2.9

Gro&ping of )o&ntries for )&stomer +aintenan'e.........................................................3

3.2.;

%asi' Settings for enhan'e# material sear'h..................................................................9

3.2.6

Settings for isibilit$ of fiel#s for enhan'e# arti'le sear'h..............................................9

3.2.

%asi' Settings for Goo#s Re'eipt...................................................................................8

3.2.8

%asi' Settings for Goo#s +oementsSto'( ransfers...................................................!

3.2.!

A''o&nt Assignment....................................................................................................... !

3.3

)&stomi:ing for 'on#ition base# #on pa$ment.................................................................20

3.3.

)on#ition t$pes for #on pa$ment..................................................................................20

3.3.2

Pri'ing pro'e#&re for #on pa$ment..............................................................................2

3.3.3

Pri'ing pro'e#&re #etermination.....................................................................................22

3.3.9

A'tiate AEKS)HE+  SAP AG

Page 2 of 29

SAP Best Practices

3&2&

732: )ross )hannel )&stomer *r#er +anagement, )onfig&ration G&i#e

4asic !ettings (or enhanced material search

,se +aintain general settings for arti'le sear'h.

)rocedures . A''ess the a'tiit$ &sing one of the folloing naigation options, ransa'tion )o#e

SPRO

4+G +en&

IMG 'o"istics General S!P Retail Store Sales Order En&anced !rticle searc& (asic settin"s for en&anced article searc& Define Customi1in" Sc&emas 2it& (asic Settin"s 











2. )he'(enter $o&r settings -rouping schema

"escription

000

Stan#ar#

N00

P)S s'heme

3. Sele't , /330%

!tandard

1

%

9. )hoose Details ;. )he'(enter $o&r settings .ield name

,ser action and alues

,se TRE6  Pa"e Si1e

!"

Result Si1e

!)"

Deli+ery Plant

# O$ pla$t

Subtract pipe Display prices for ot&er plants

x

/0 .hoo,e S!$E%

3&2&6

!ettings (or isiility o( (ields (or enhanced article search

,se +aintain hi'h fiel#s $o& ish to get #ispla$e# as sear'h 'riteria an# in the res<s list . A''or#ing to note in the stan#ar# s'hema 000 fiel#s in a str&'t&re ere assigne# een tho&gh these fiel#s #o not e1ist in the str&'t&re. herefore a ne s'hema is 'reate# as 'op$ of 000 here the folloing fiel#s are #elete#, "SA+KSH+AEKP>A/K)R4 "SA+KSH+AEKP>A/K)R4

/*KP>A/KER P>A/KRA/GE

)rocedures . A''ess the a'tiit$ &sing one of the folloing naigation options,

 SAP AG

Page 3 of 29

SAP Best Practices

732: )ross )hannel )&stomer *r#er +anagement, )onfig&ration G&i#e

ransa'tion )o#e

SPRO

4+G +en&

IMG 'o"istics General S!P Retail Store Sales Order En&anced !rticle searc& Settin"s for +isibility of fields Define Customi1in" Sc&emas and assi"n fields 











2. )he'(enter $o&r settings -rouping schema

"escription

000

Stan#ar#

QR0

Stan#ar# ith note 229320

3. Sele't , R300%

!tandard

1

%

9. )hoose Details ;. )he'(enter $o&r settings

!tructure

!tructure ;ame

.ield ;ame

.ield /ttriute

"SA+KSH+AEKAPK)R4

)ontrol fiel#s for  AP 'he'(

DAEKAPK)HE)K)HAR

2 Rea#$ for 4np&t

"SA+KSH+AEK4E+

A/K/A+E

 Displa$e#

"SA+KSH+AEK4E+

ESKPR4)E

 Displa$e#

"SA+KSH+AEK4E+

A/K)R4 

Plant sear'h 'riteria

*"/KP>A/

 Displa$e#

"SA+KSH+AEKP>A/K)R4 

Plant sear'h 'riteria

P>A/

2 Rea#$ for 4np&t

"SA+KSH+AEKP>A/K)R4

Plant sear'h

P>A/2

2 Rea#$ for 4np&t

 SAP AG

Page ; of 29

SAP Best Practices

732: )ross )hannel )&stomer *r#er +anagement, )onfig&ration G&i#e



'riteria

"SA+KSH+AEKP>A/K)R4 

Plant sear'h 'riteria

P>A/3

2 Rea#$ for 4np&t

"SA+KSH+AEKP>A/K)R4 

Plant sear'h 'riteria

P>A/9

2 Rea#$ for 4np&t

"SA+KSH+AEKREK)R4

+aterial sear'h 'riteria for RE sear'h

EA/K5P)

2 Rea#$ for 4np&t

"SA+KSH+AEKREK)R4

+aterial sear'h 'riteria for RE sear'h



2 Rea#$ for 4np&t

"SA+KSH+AEKREK)R4

+aterial sear'h 'riteria for RE sear'h

+AER4A>2

2 Rea#$ for 4np&t

"SA+KSH+AEKREK)R4

+aterial sear'h 'riteria for RE sear'h

+AER4A>3

2 Rea#$ for 4np&t

"SA+KSH+AEKREK)R4

+aterial sear'h 'riteria for RE sear'h

+A>KDES)

2 Rea#$ for 4np&t

"SA+KSH+AEKREK)R4

+aterial sear'h 'riteria for RE sear'h

+A>KGR*5P

2 Rea#$ for 4np&t

"SA+KSH+AEKREK)R4

+aterial sear'h 'riteria for RE sear'h

/*KP>A/KER

2 Rea#$ for 4np&t

"SA+KSH+AEKREK)R4

+aterial sear'h 'riteria for RE sear'h

*>DK+AER4A>

2 Rea#$ for 4np&t

"SA+KSH+AEKREK)R4

+aterial sear'h 'riteria for RE sear'h

7E/D*RK/*

2 Rea#$ for 4np&t

"SA+KSH+AEKREK)R4

+aterial sear'h 'riteria for RE sear'h

7E/DK+A

2 Rea#$ for 4np&t

"SRSKSH+AK)R4

SRS Arti'le Sear'h, Str&'t&re for Sear'h )riteria

EA/K5P)

2 Rea#$ for 4np&t

"SRSKSH+AK)R4

SRS Arti'le Sear'h,

>4S4/GK*P

2 Rea#$ for 4np&t

 SAP AG

Page 6 of 29

SAP Best Practices

732: )ross )hannel )&stomer *r#er +anagement, )onfig&ration G&i#e

Str&'t&re for Sear'h )riteria "SRSKSH+AK)R4

SRS Arti'le Sear'h, Str&'t&re for Sear'h )riteria

+AER4A>

2 Rea#$ for 4np&t

"SRSKSH+AK)R4

SRS Arti'le Sear'h, Str&'t&re for Sear'h )riteria

+A>KDES)

2 Rea#$ for 4np&t

"SRSKSH+AK)R4

SRS Arti'le Sear'h, Str&'t&re for Sear'h )riteria

+A>KGR*5P

2 Rea#$ for 4np&t

"SRSKSH+AK)R4

SRS Arti'le Sear'h, Str&'t&re for Sear'h )riteria

7E/D*R

2 Rea#$ for 4np&t

"SRSKSH+AK)R4

SRS Arti'le Sear'h, Str&'t&re for Sear'h )riteria

7E/DK+A

2 Rea#$ for 4np&t

6. )hoose S!$E%

%) - Sets, S+%!7K"4)S)+K%00K39

3&2&7

4asic !ettings (or -oods eceipt

Gro&p 'on#ition



+an&el entries

D

4tem 'on#ition



Delete from D%

Do not #elete

)on#ition t$pe AN"A &se# for entering reI&ire# #on pa$ment amo&nt in sales or#er. Right no it is set &p to enter a fi1e# amo&nt. 4t is also possible to 'reate 'on#ition t$pe hi'h 'al'&lates a per'entage of the sales pri'e. )on#ition 'lass

A

)al'&lation t$pe

%

Gro&p 'on#ition



+an&el entries

D

Hea#er 'on#ition



4tem 'on#ition



 Amo&ntper'ent



Delete from D%

Do not #elete

)on#ition t$pe AN"% &se# for billing the #on pa$ment amo&nt in the inoi'e #o'&ment )on#ition 'lass

A

)al'&lation t$pe

G

)on#. )ategor$

e

4tem 'on#ition



7al&e



Delete from D%

Do not #elete

3&3&2

)ricing procedure (or don payment

,se he ne 'on#ition t$pes are maintaine# in the pri'ing pro'e#&re &se# for the sales or#er 

)rocedure  SAP AG

Page ! of 29

SAP Best Practices

732: )ross )hannel )&stomer *r#er +anagement, )onfig&ration G&i#e

3. A''ess the a'tiit$ &sing one of the folloing naigation options, Transaction Code IM- Menu

SPRO

IMG Sales and Distribution (asic )unctions Pricin" Define and assi"n pricin" procedures Maintain pricin"  procedures 









)arameter 5 !ettings: Pri'ing pro'e#&re N700. )reate# as 'op$ of pro'e#&re 7P00.

!tep

Cou Cond& nter  Type

0  ; 6 20

0 0 0 0 0

.ro m

00 0;

0  00

200

0

20

0 5@

a1 @&ris#i't.)o#e

00

2

0 @R

a1 @&r )o#e >eel 

00

22

0 @R2

a1 @&r )o#e >eel 2

00

23 29

0 @R3 0 @R9

00 00

2;0 300 600 600

0 0  2

!60 !6;

0 0 +"S7

!0

0

!;

0

!80 !8

0 0 AN"A

!82 !83

0 AN"% 0

a1 @&r )o#e >eel 3 a1 @&r )o#e >eel 9 Don pa$m.Ro&n#ing 7al&e of Goo#s *ther Sales Pr. 4S-R *ther promo SP 4S-R %asi' Amo&nt 4n'l. a1es *&tp&t 7A -SlsPri'e %asi' Amo&nt E1'l. a1es ER>

1 1 1 D E

1 1

3

2

1 200

! 1

300

S 1 1

!82

1

%

9!

% %

9! 9!

)ricing procedure determination

,se o #etermine the 'orre't pri'ing pro'e#&re in sales or#er.

)rocedure  SAP AG

+"9

Page 20 of 29

98

SAP Best Practices

732: )ross )hannel )&stomer *r#er +anagement, )onfig&ration G&i#e

9. A''ess the a'tiit$ &sing one of the folloing naigation options, Transaction Code

SPRO

IM- Menu

IMG Sales and Distribution (asic )unctions Pricin" Define and assi"n pricin" procedures Define Pricin" Procedure Determination 









)arameter 5 !ettings: 0%

)he'(enter $o&r settings

Sales *rg

Dist. )hannel

Diision

Do'. S'hema

)&stome r s'hema

Pri'ing pro'e#&re

000

0

0

A



N700

-%

)on#. $pe Sales *r#er Donpa$men

7P0

Sales pri'epri'e

Sae the entries.

3&3&

/ctiate .ormulas manually

Please be aare this is a step hi'h nee#s to be #one man&all$

,se he form&las &se# in aboe maintaine# pri'ing pro'e#&re hae to be a'ti ate#.

)rocedure 8%  A''ess the a'tiit$ &sing one of the folloing naigation options, Transaction Code

 VOF1 

IM- Menu

)arameter 5 !ettings: 9%

Got to men& )ormulas :; Condition (ase $alue

ey (or don payments

,se )onfig&re the posting (e$ for the #on pa$ments Bpro'ess  !#/  an# the o&tp&t ta1 billing Bpro'ess M$!.

)rocedure . . A''ess the a'tiit$ &sing one of the folloing naigation options, ransa'tion )o#e

OB&B

4+G +en&

-%

)hoose transaction !#/   an# #o&ble 'li'(.

8%

)he'(enter $o&r settings. "eit

Credit

!pecial -=1 ind&

2!

!

A

9%

)hoose S!$E%

%

Enter C&art of !ccounts, 000.

?%

)he'(enter $o&r settings. Output taA clearing

 SAP AG

/ccount

Page 23 of 29

SAP Best Practices

732: )ross )hannel )&stomer *r#er +anagement, )onfig&ration G&i#e

 A

@%

2600

)hoose S!$E%

3&3&?

Con(igure posting >ey #?

,se  Allo sales or#er as optional entr$ for posting (e$ !.

)rocedure . . A''ess the a'tiit$ &sing one of the folloing naigation options, ransa'tion )o#e

OB4#

4+G +en&

03% )hoose postin" 4ey 0@ an# #o&ble 'li'(. 00% )hoose Maintain field status% 0-% )hoose !dditional account assi"nments an# #o&ble 'li'(. ;. )he'(enter $o&r settings, .ield name Sales order 

!uppress

e0+ 8ntry

Opt& entry &

/0 2o $ot +ha$3e the dea5lt ,etti$3, or the other ield,0

. )hoose S!$E%

 SAP AG

Page 29 of 29