6. CBLM.docx

COMPETE NC YBASED LEA RNI NG MATER I AL

Sec t or:

TOURI SM Qual i fica t i on :

HOUSEK EE PI NG NC I I Uni t ofCompet en cy: LAUN DER L I NENANDGUESTCLO THES Mod ul e T i t l e:

LA UNDERI NG LI NENANDGUEST CL OTHES

TABLE OF CONTENTS HOW TO LAUNDER L I NEN AND GUESTCL OTHES Lear ni ng Outc ome LEARNIN G

S ummar y .. .. . . . .. .. . . . .. .. . . .. . . .. .. . . . .. .. . . . .. .. . . .. . . .. .. . . . .. .. . . . .. .. . . . .. . .. .7

E XPERIE NCES. . . . .. .. . .. . . . .. .. . . . .. .. . . . .. .. . .. . . . .. .. . . . .. .. . . . .. .. . . .. . . .. .. . . . .. .. . . . .. 9

I nf orm at i on Sheet . 4 5-1Pro cedures I p ack agi ng……. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Self -C hec k

. 541 .... .. ... .. ... .. .. ... ... ... ... .. ... ... .. .. ... ... ... ... .. ... ... .. .. ... ... ... ... .. ... 12

AnswerKe y5. 41……. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 TaskShee t5. 41…………………………………………………………………. . 14 Pe r f or manc e Cr i t er i a Che ckl i s t 5. 41…………………………………………15 I nf or mat i on Shee t5. 42.……………………………………………………………. …. 16 TaskShee t5. 42. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Per f or mance

C r i te r i a Checkl i s t 5. 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

I nf or mat i on S hee t5. 43.……………………………………………………………. … 20 Self -C heck

. 543 .... .... .. ... .. .. ... ... ... ... ... .. ... .. .. ... ... ... ... ... .. ... .. .. ... ... ... ... ... .. 22

AnswerKe y5. 43……. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 TaskShee t5. 43………………………………………. …………………. …. . …. 24 Pe r f or manc e Cr i t er i a Che ckl i s t 5. 4…………………………………………. 25

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I nf or mat i on Sh ee t 5. 44.……………………………………………………. . . . . . . . . . . . . . . 26 Self -C heck

. 544 .... .... .. ... .. .. ... ... ... ... ... .. ... .. .. ... ... ... ... ... .. ... .. .. ... ... ... ... ... .. 27

AnswerKe y5. 44……. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

HOW TO USE TH I S COMPETENC YBASED LEAR NI NG MATER I AL Wel come t ot he Compe t ency Based Lear ni ng Mat er i al sf or t he mo dul e:Lau nderi ng

Li nenandGues t C l ot hes .Thi s compe t ency Based Lear ni ng Mat er i al s cont ai ns t r ai ni ng mat eri al s a nd act i vi t i esf or yo u t o co mpl et e. Theuni tofcompe t ency“Laun der n Li en andGuest Cl ot hes con ”t ai ns h te kn ow l edge, Hou se keepi ng N C I I . sk i l l s a nd at t i t udes req ui red f or a Yo u are r equ i r edt o got hr ou gh l earn i ng acti vi t i esi n order t o com pl et e each l ea rn i ng ou t com es of t he m od ul e.I n each l earni ng ou t com es, t her I n e f or m are at i onsh eet s,Ta sksh eet s

and Ref er ence Mat er i al sf or uf r t her ead ri ng t o hel p youbet t er n u der san td t he r equ i r ed act i vi t i es. Fo l l ow t heseact i vi t i es n o you r ow n an d an sw S er el f C h h t e eck a tt he en d ofeach l ear ni ng ou t com e.Youmay ear t a bl an k Answ erShee t att he end ofeac h modu l e or t ge on e f r om you r aci fl i t at or/t rai ner otwri t e you r an sw ersor s f el f ch ea ch eck .I f youhave uest qi on s, don’ t hes i t at e o t a skyo ur a f ci l i t at or o f r as si stan ce .

Reco gn i t i on ofPr i or Lea r ni ng R (PL)

You ma yhav esomeormo s toft heknowl edgeandski l l scov er edi nt hi sl ear ner ’ sgui de becauseyouhav e: Been or w kn ig or f som e i t me. Al r eadycompl e t edt r ai ni ngi nt hi sar ea. • •

I f youcandem on st rat e o t you r r t ai ner ht at you are com pet en ti n a part i cu l ar sk i l l , you don ’ t haveo td o h te sam e r t ai ni ng a gai n. I f o yu f eel youhavesom e ski l l s,t al k t o you r r t ai ner ab ou t h avi ng t hem f orm al l y r ecogn i zed. I f youhave qu a al i ficati on or ert Ci ficat e o f com pet en ce r om f pr evi ou s r t ai ni ng,sh ow

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i t o t you r rai t ner .I f requ i red t o dem on st rat e t hese sk i l l s,do so .I ft he sk i l l s youacq ui red are st i l lr el evan tt o h te m od ul e,t hey m ay ecom b e p art oft he evi den ce you canpr esen tf or P R L. Att heend oft hi sCompe t encyBased Lear ni ngMat er i al ,a Lear ner ’ sDi ar yi sused t o r ecord mport ian t data, j ob s u ndert ak enan d ot herworkp l ace even t s h tatwi l l ass i sti n pr ovi di ng f urt her et dai l s t o you r r tai ner r o a ssessors. Recor A d ofachi evem ent i s a l sopr ovi ded f or yo ur t r ai nert o com pl et e on ce you com pl et ed the od u ml e. Thi smo dul ewaspr epar edt ohel py ou ac hi ev et her equi r edcompe t encyandt hesour ce ofi nf orm ai t on f or you t o acq ui r e k now l ed ge n a d sk i l l s n i La underi ng i l nen an d gu est cl ot hes w i t hi mi mu sup pet er vi s i onn o repen hel pd f r om ryou i ns t r uow ct o r .Wi t ht heai doft hi smat er i al ,you wi l l acqu r eni h temcom en cy i d en t l yyou at r n pace. Tal kt oyourt r ai nerand agr eeon how you wi l lbot h or gani z et het r ai ni ngoft hi suni t . Rea d t hr ou gh t he l ea rn i ng gu i de ca ref ul l y.I t s i di vi ded i nt o secti on s t hat cover l lt h a e sk i l l s an d know l edge you need cces susf ul l y com pl et e n it hi s m od ul e. Wor kt hr ough al lt hei nf or mat i on and compl e t et heact i vi t i esi n eac h sect i on.Read al l i nf or mat i on sheet s an d com pe le t t he se l f check, su gge st ed r ef er ences ar e i ncl uded t o su ppl em en tt he m at ei r al s p r ovi dedi n t hi s m od ul e. •

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Your i ns t r uct or wi l lbe you t r ai ner ,super vi sor or manager who i st her et o sup port yo u an d show yo u t he cor r ec t w ay of doi ng t hi ngs cov er ed i n your t rai ni ng. Yourt r ai nerwi l lt el ly ou aboutt hei mpor t antt hi ngsy ou needt oconsi derwhen youar ecompl e t i ngact i vi t i esandar ei mpor t antt haty oul i s t enandt akenot es. Youwi l lbegi v enanoppor t uni t yt oaskques t i onsandpr act i ceont hej ob. Mak e su r e youpr act i ce you r n ew ski l l s dur i ng r egu l ar or wk sh i f t s i n or derot i mpro ve ou yr speed, mem ory and sel f confi den ce . Com muni cat e o t you r w or kmat es i w t h r el ev an t exper i encesdan askf or ht ei r gu i da nce. Use ht e sel f ch eckuest qi on s o t est t you r ow n pr ogress. Whenyou ar er eady ,askyourt r ai nert oobser v ey ou i nper f or mi ngt heact i vi t i es st i pul at edi n t he com pet en cy ased b l earn i ng mat eri al s. Af t erfini shi ngt heseact i vi t i es,ask f orwr i t t en f eedbac k on yourpr ogr ess.Your t r ai ner keeps f eedba ck/p r easse ss mentr eport ; w hen youhavesu cc ess f ul l y com et ed each em en t , askyou r r t ai ner ot mar k on t he r epo r t s h tat ar e r ead y f orpl assess men t . el

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When you hav e compl e t ed t hi s mo dul e,and confidentt hatyou hav e had t he su ffici en t expert i se, you r r t ai ner i w l l arr an ge an ap poi nt men t w i t h r egi st er ed assessor o assi t styou ,t he resu l t of you r assessm en t w i l l be r ecor ded i n you r Com pet ency Achi ev em ent Rec od r

PRO GRAM/COURSE: HOUSEK EEPI NG UNI T OF C OMPE TENCY:Launder Li nen and ues G t Cl ot hes MODULE TI TLE : Laun der i ng Li nen andues Gt Cl ot hes I NTR ODUCTI ON: Thi suni tofcompet encycov er st heknowl edge,ski l l s,andat t i t udes r equ i r edt o w orkn i l au nderi ng i l nenan d gu est cl ot hes. LEARNI NG OUTCOM ES Uponcom pl et i onoft hi s m od ul e you mustbe ab l e o: t LO 1: I den t i f y yp t es of f ab r i c an d l au ndryequ i pmen t LO 2: Obser vesaf et y pract i ces i n han dl i ng au l ndryequ i pmen t an d ch em i cal s LO 3: Fol l ow corr ect pr oced ur e n il au nderi ng p r ocess or fgu est ’ s au l ndry t em is

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LO 4: Packaged an st or e au l ndryt em is ASSESSMENT CRI TERI A: 1.I t em s a r e corr ect l y sort edacco r di ng o t h te cl ean i ng p r ocess i requ r edan d t he u r gen cy f ot he t i em 2.Lau ndry e mh tod s a r e corr ect l y sel ect edi n accorda nce i w t h t ext i l e l ab el i ng cod es an d based on : a. t yp e of f ab r i c an d fiber b.dyef as t ness c. amou nt ofsoi l age d.wash i ng i nst r uct i on s 3.La undr y equ i pmen ti s p r op er l y op er ae tdi n accor da nce i w t h manuf act ur er’ si nst ru ct i on s 4.Lau ndry e mh tod s a r e corr ect l y sel ect edi n accorda nce i w t h t ext i l e l ab el i ng cod es an d based on : a. t yp e of f ab r i c an d fiber b.dyef as t ness c. amou nt ofsoi l age d.wash i ng i nst r uct i on s 5.I t em s or f au lnderi ng a r e ch ecked f or t ai sns an d st ai ns are r ea t edusi ng t he co rr ect pr oc ess 6.Cl ean i ng a gen t s an d ch em i cal s ar e cor r ect l y u sedn i accor dan ce i w t h man u f act er ’ s ist r u ct i on s speci fic da au lnn dry i pmen t 7.La un d r yur equ i pmn en t i s op er aan e td di n accor ce i w t hequ man uf act ur er ’ s i nst ru ct i ons 8.I t em s are ch ecked af t erl au nderi ng p r ocess o en t su r e qu al i t y cl ean i ng 9.Any da mage si ari ng r f om l au nder i ng proce ss si e rcor ded n a d a ppr op r i at e per son ( s)i s/ areot n i fiedi n accorda nce i w t h est abl i sh men t pr oced ur es 10 . Pr esn i g and fin i shi ng pr oc ess es ar e c or ec t l y c om pl e t ed ni acco r dancewi t h t ext i l e ch ar act eri st i csand cl i en tr eq ui r em en t s 11. Gues tl aun dr y s i pac kag ed and pr esent ed n i acc or dan ce wi t h es t ab l i sh men t st an dar ds an d p r ocedu r es 12 . Fi ni shed t em i s ar e e r t ur ned o t gu es ti n acc or dan cewi t h r eq ui r ed t i mef r ames 13 . Pr oc es e d gu es tl au ndrysis t or ed h wer e e rq ui r ed, acc or dn ig o t gu est r equ est s o r w her e re t urnt o gu est i s n otpossi bl e

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EQUIPMENT 

TOOLS AND ACCESSORIES

SUPPLIES & MATERIALS

Washing Machine  Drying Machine  Dry-cleaning Machine  Flat Iron

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Fiber / Fabric samples  Different linens and laundry Items  abeler  !angers

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Steam Pressers  Ironing Board  Sorting Shelves

aundry bas"ets  Wash basin  Buc"et  Water hose

#perating manuals brochures  Pen and paper  Bleaching agent

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LEARNING MATERIALS 

Manuals Boo"s  ,ideo &D* 

Stain removing agent Fabric softeners Saniti$ing agent %ll-purpose cleaning agent Detergents &li'uid( po)der* +eport forms

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LEARNI NG OUTCO ME #4 PACK AGE AND STOR E LA UND RY TEM I S CONTE NTS: 1.Proc edu r esonpacka gi ng an d pre se nt i ng gu es tl au ndr y 2.Pr oced ur es nist ori ng gu est l au ndryi n accorda nce i w t h est ab l i sh men t st an dards or gu est r equ est . 3.Del i ver ofl au ndry t em is 4.Basi c hou sekeepi ng ph r aseol ogi es

ASSESSMENT CRI TERI A: 1.Gues tl au ndr y s i packed an d pr es en t ed niaccor da ncewi t h es t ab l i sh men t st an dar ds an d p r ocedu r es 2.Fi ni sh edi t em s are r et ur nedt o gu est i n accorda nce i w t h r equ i r edt i me f r ames 3.Pr ocessed gu est l au ndry si st ore d wher e e rqu i r ed , accordi ng o t gu est r eq uest s or here w r et urnt o g uest i s n otpos sb i l e

CONDI TI ON: Tr ai neesmus tbepr ovi dedwi t ht hef ol l owi ng: 1.WORK PL ACELO CATI ON 2.EQUI PMEN T

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#

Fl at ron i

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I r on i ng b oa r d

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St eampr es se r s

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Sort i ng s hel veS

3.TO OLS, AC CESSO RI ES AN D SU PPL I ES #

Di ffer en tl i nen s an d l au ndry t em is

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Han ger s

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Label ers

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Lau ndry baske t s

4.TR AI NI NG MATE RI AL S #

Report f or ms

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Pe n and ape pr

ASSESSEMENTMETHODS:

1.Observ at i on 2.Wr i t t enexami nat i on 3.Dem on st r at i onwi t h or alqu est i on i ng

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LEAR NI NG E XPER I EN CES Lea r ni ng O ut com e 4

Pack age d anst or e au l ndryi t em s

Lear ni ng Act i vi t i es

Speci alI nst r uct i ons

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Read I nf orm ai t onSheet 5. 41 on Pack agi ng a nd pr ese nt i ng gu es t l au ndr y

Answer S el f Check 5. 41 Per f or m TaskSheet5. 41

I f youhave som e pr ob l em ont he co nt en t oft he n I f orm at i onSheet , don ’ t hesi t at e o t a ppr oa chyou rt r ai ner . I f youf eel t hat ou y areow n know l ed geab l e ont he con t en t oft he I nf or mat i onShee t , youcannow an sw erSel f Check r ovi pdedi n t he modul e. Compar e/ che ckan sw erwi t h t he Answerke y uat et Thet r ai nerwi l lEval he Perf orm an ceCri t eri a Check l i st .

Keep a copy ofyou r wor k f or ht e n ext acti vi ti es f youhave som e pr ob l em ont he Read t he n If orm ai t onSheet 5. 42 onI co nt en t oft he n I f orm at i onSheet , don ’ t St ori ng gu est l au ndry niaccorda nce t at e o t a ppr oa chyou rt r ai ner . wi t hes t abl i shments t andar dsorgues t hesi I f youf eel t hat ou y areow n r equ est know l ed geab l e ont he con t en t oft he I nf or mat i onShee t , you cannow an sw erSel f Check r ovi pdedi n t he

Per f or m TaskSheet5. 42

modul e. Thet r ai nerwi l lEval uat et he Perf orm an ceCri t eri a Check l i st .

Keep a copy ofyou r wor k f or ht e n ext acti vi ti es I f youhave som e pr ob l em ont he Read t he n If orm ai t onSheet 5. 43 on co nt en t oft he n I f orm at i onSheet , don ’ t Del i ver y o fl au ndry t em is hesi t at e o t a ppr oa chyou rt r ai ner . I f youf eel t hat ou y areow n know l ed geab l e ont he con t en t oft he I nf or mat i onShee t , you cannow an sw erSel f ch eck r ovi pdedi n t he modul e.

Compar e/ che ckan sw erwi t h t he

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Answer S el f ch eck 5. 43 Perform Task Sheet 5. 43

Answerke y Thet r ai nerwi l lEval uat et he Perf orm an ceCri t eri a Check l i st .

Keep a copy ofyou r wor k f or ht e n ext acti vi ti es I f youhave som e pr ob l em ont he Readt he n If orm ai t onSheet 5. 44 on co nt en t oft he n I f orm at i onSheet , don ’ t Del i ver y o fl au ndry t em is hesi t at e o t a ppr oa chyou rt r ai ner . I f youf eel t hat ou y areow n know l ed geab l e ont he con t en t oft he I nf or mat i onShee t , you cannow an sw erSel f ch eck r ovi pdedi n t he modul e.

Answer S el f ch eck 5. 44 Check y ourans wer susi ngt he AnswerKe y

Compar e/ che ck an sw erwi t h t he Answerke y uat et Thet r ai nerwi l lEval he Perf orm an ceCri t eri a Check l i st . Keep a copy ofyou r wor k f or ht e n ext acti vi ti es

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I NFO RMAT I ON SH EE T 5. 41 Pack agi ng an d pr esen t i ng gu est l au ndr y Lea r ni ng O bj ec t i ve : Af t err eadi ngt heI nf or mat i onShee t ,youmus tbeabl et o en umer ae t h te proce dur es nipack agi ng an d pr ese nt i ng gu es tl au ndry . I mpo r t an ce : The presen t at i onoffini sh ed au lndryi s mp i ort ant f ort he ma i ge ofest abl i sh men t orcom pany . Guest l au ndry ht ati s p ack edcorr ect l y , cl eanan d neat wi l l en su r e gu est sat i sf act i onwi t h l aundry ser vi ces d an t he com pany n i gen eral . Procedure: 1.Fo l d al l pr ocess edl au ndry t em i s.Han g h tosehat t needotb e h an ged. Check t hatt he r i on s p r esser are pre eat ed h an d att he corr ect t em perat ur e or f ht e t i em t o b e r i on .

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2.Recor d al l fini sh edi t em s or f del i ver y an d not e d ow n damages f an iy . Any st ai ned or damaget em is be e rm ove d a nd h ti s e rpo r t ed ot you r su pervi sor . ch eck t hatt he cl ot hi ng t i em i s n otdamage. .

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3.Del i ver al li t em s u si ng h te au l ndry cart an d havehe te rcor ds ack now l edged by h t e gu ar d o n dut y at t he au l ndryar ea. Pr oced ur es or f pa cki ng a nd del i ver l au nder edfini nsh edi t em s are ; a. The fin i sh ed t em i s sh ou l d be r f ee r om f wr i nkl es, mar ks,an d st ai ns an d mus t hav e s moo t h appear an ce. b.Al ll aundr ymus tf ol ded,sor t edandpackedaccor di ngt oyour organ i zat i on alr equ i r em en t c. Fi ni sh ed au lndr y m us t be c hec ked gai anstdocu men t at i ont o en su r e number s an di t em s ar e cor r ec t . d.Com pl et e h te docu men t accor di ng o t you r es t ab l i sh men t pr ocedu r es t o en su re ht at gu est s a r e b i l l edco rect rl y e. Al ll au ndry u mstbe ak t ent o h te st orage ea ar n a d st or edr ead y or f rea dy f or d ei l very f . Use r ol tl eysorsort i ng b ask et s n i you r uni t orl i nen g. Al l undel i ver edl au ndry u mstbe st ore d secu r el y n i a cl ean, neat and i t dy ar ea ot p r even t soi l i ng,l ossro damage.

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SE LFCHECK 5. 41 Answert hef ol l owi ngques t i ons 1. Whatar et he pr ocedu r esi n p ack agi ng an d pr ese nt i ng gu es tl au ndry?

2. Why do you eed n ot cover t he pr ocessed au ndry li t em s wi t h p l ast i c?

3 . Whatwi l l youdo f iyouwi l l en cou nt eran i t em t hati s d amage or l oss?

4 . Why do younee dt o secu st or e r el y h te u ndel i ver edi t em i n a c l ea n , nea t and t i dy a r e? 5 .What wi l l youusei n d el i veri ng l i nen s? 6. Why do you eed n t o ch eck t he i r on pr ess er pr e –h eat ed? 7. Why doyou ee n dt o check fin i sh edl au ndr y agai nstdocu men t at i on ?

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8. Wher e wi l l you ut p al lt he pr ocessed /fini sh ed l au ndry f ordel i very? 9. Whati st he mai n e rason hyw do ou y ee nd packed au ndr l y pr op er l y? 10. Why t he pr op erpr ese nt at i on f ofini sh ed au lndryi mport an t ?

ANSWER KEY 5. 41 1. a.Fol d al l pr ocessed l au ndry t em i s.Han g h tosehat t need t o b e hanged . Cove ri t wi t h pl ast i c cove r . b.Recor dal lfini shedi t emsf ordel i v er yandnot edowndamagesi f any c.Del i ver al li t em s u si ng h te au l ndry ca rtan d havehe te rcords ackn ow l edged y b h te gu ar d ondu t y at t he au l ndr y ar ea. 2. Topr even t dustt hat wi l l con t ami nat e h te t i em 3. I t sh ou l d i mmed i at el y e rp ort t o yo ur su pervi so r . 4. Topr even t soi l i ng , l oss ordamage.

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5. Trol l eys or so ri t ng bask et s. 6. Toen su r et he corr ect t em per au tr e oft he i t em t o be i r on . 7. Toen su r e numberofi t em s are corr ect . 8. At t he l au ndryst orage 9. Toga i n and en su r et he gu est s sa t i sf act i onofl au ndryservi ces oft he est abl i sh men ti n gen eral . 10. Tohol d t he goo d i mage/ r ep ut at i onoft he est ab l i sh men t Com pany i mag e.

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TASK SHEET 5. 41

Ti t l e:Pr ocedu r e n i Pack agi ng an d pr ese nt i ng gu es tl au ndry

Per f or man ceObj ect i ve : Gi ve n a gu es tl au ndryyoumustbe abl e o t f ol l ow t he p r oced ur e n i pack agi ng a nd pr esen t i ng gu est l au ndry .

Suppl i es/ Mater i al s :Seve ral cl oth es , pl ast i c c ov e, r hange rs

Equi pment /Tool s : L au ndrycart ,r ep ort f orm s

Steps/Procedures:

1.Fo l d al l pr ocess edl au ndry t em i s.Han g h tosehat t needotb e hanged . Cover t wi i t h pl ast i c co ver 2.Recor d al l fini sh edi t em s or f del i ve ry an d not e d ow n damages f an iy 3.Del i ver al li t em s u si ng au l ndry cart an d havehe te rcor ds ackn ow l edged y b h te gu ar d ondut y at t he au l ndry ea. ar

JOJI MZS ESHOTEL LAUNDRY DAM AGEREP ORT

NA TUREOF DAM AGE

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RECOM MENDA TI ON

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LOSS BUTT ONS

REPL ACE /BUY A NEW MAT ERI AL

Report ed by:

Dat e:

Perf or man ce r C i t eri a C heck l i st TaskSheet5. 41 Tr ai nee ’ sName _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Dat e_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Cr i t er i a

Di d yo u…

YES

NO

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Steps/Procedures:

1.Fo l ded l a l pr ocess ed au lndry t em i s.Han g h tose t hat need t o be h an ged . Cover t wi i t h pl ast i c cover 2.Recor dedal l fini sh edi t em s or f del i ver y a nd not e dow n dam age si f any 

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3.Del i ver edal li t em s u si ng au l ndry car t an d havehe t r ec od rs ackn ow l edged byt he gu ar d ondut y at t he l au ndryar ea.

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Com ment s/Su gg es t i ons:

Tr ai ner :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Dat e:_ _ _ _ _ _ _ _

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I nf or mat i on Sheet 5. 42 Pr oced ur e n i St ori ng G ues t Lau ndry Learn i ng Obj ecti ve: Af t err eadi ngt heI nf or mat i on Shee t ,you mus tbeabl et oenumer at t he p r oced ur es nist ori ng gu est l au ndry . Procedure:

TASK SHEET 5. 43 Ti t l e:Del i very l of au ndry t em is Per f orm an ce O bj ect i ve: Gi ven a est gul au ndryyoumustbe ab l e o t ol fl ow t he pr oced ur e n i del i ver y o fl au ndry t em i s. Suppl i es an d Mat eri al sSeve : ra l cl ot hes , Equ i pment :Rep ort f orm s, St ep s an d P r oc ed ur es: 1.

Pr ep ar e vo uch er otbe a t t ach edt o t he t i em f or i l b l i ng,i ft he g uest i s o n ca sh basi s.

2.

I fi ti s c hargeo t hotel bi l l s,t he vo uch er i w l l be at t ach ed t o hi s hot elf ol der bi l l st obese t t l edl at er .

3.

Thepr ocessedi t emswi l lbedel i v er edt ot hegues t .I ft hegues ti sar ound,he i s a sked t o si gn i n t he d el i ver y l ogb ookf or ack now l ed gm en t . Then t he bi l l wi l lbepr esent edt ohi mf orse t t l ement

$.

I ft he gu es ti s n otar ou nd, t he h ou sekeepi ng su per vsor i ackn ow l edged by si gn i ng n it he og lboo k.

%.

I ft he room i s o n “ Do notDi st ur b” s i gn ( DND) an d sai d i t em i s onspeci al ser vi ce, a not i ficat i on i s pl aced i n t he gu es t ’ s r oom t hr ou gh t he door , ( an ot her cop y o tt he r f on t office) not i f yi ng h i m t hat an at t em pt t o del i ver hi s l au ndr y w asmade hw i l e he i s on N DD.

6. Undel i ve r ed i t em s ar e br ou gh t ba ck t o The Adelphi College Developed By: Jonalyn J. Moises uponarr i va l oft he03/01/2016 gu est . Date: !e"ies 2016

AssessmentMet hod: Perf orm ance ri Ct eri a

t he l au ndry r a ea t o be r edel i ve r ed Page 22 o 25

I NFO RMAT I ON SH EE T 5. 44 Basi c Ph r aseol ogi es niHou sekeep i ng

Lea r ni ng O bj ec t i ve : Af t err eadi ngt heI nf or mat i onShee t ,youmus tbeabl et o i den t i f y h te b asi c p hr aseo l og i es nihou sek eep i ng. Procedure: Li nenand aun L dr y t er ms Wor d

Meani ng

bat ht owel

l ar ge ow telused f or ryi dng h te b od y a f t era sh ow eror ba t h

f ac e c l ot h or wash cl ot h

sm al l , squ are ap sh edt ow elor ot cl h used f or ash w i ng h te f ace an d han ds

fit t ed sh eet

sh eet wi t h el ast i c h tatgoes ont opoft he m at t r essnd a st ay s n i pl ace

f ol d( verb)

make a rt i cl es f ocl ot hi ng sm al l and nea tf or orag ste

han d t ow el

a o tw elhung n it he ba t hr oom ; use df ordr yi ng h an ds

noun)a w ( i r e orl ast pi c h oo k used f or a h ngi ng cl ot hes nia cl os et hanger an el ect ri c a ppl i ance sed u f or a m ki ng cl ot hes a fl t ;t o i ro n em ove wr i nkl es ( nou n and ver b)r

ki ng si ze

t he a l r gest si ze ed b or ed b coveri ng

he w ash i ng o f cl ot hi ng l au ndr y( noun)t do h t e a l undr y

pi l l ow ca se

a coveri ng si mi l ar t o ash eet t hatpr ot ect s h te h ea d cu sh i on

qu eensi ze

l ar ge ze si ed b and bedcoveri ng sm ( al l er ha tn ki ng,l ar ger t handou bl e)

i gh t cover t h on e b ed sheet ( noun) a l

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si ngl e

sm al l est bedorbedcoveri ng si ze; made or f on e p er son

ott hat i s d i fficu l tt o cl ea n stain ( noun) a sp

t opsheet

t he sh eet t hatgoes on t opoft he fi t t edsh eet an d undera heavi erbl an ket

SE LFCHECK 5. 44 Enumer at i on: Gi ve en t( 10) basi c p hr aseo l og i es nil aunderl i nenand gu est cl ot hes. Exp l ai n each .

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ANSWER KEY 5. 44 1.sh eet ( nou n) - a l i gh t cover ont he b ed 2.pi l l ow cas ea co ver i ng si mi l ar t o ash eet t hat pr ot ect s h te h eadcu sh i on 3.han d t ow el a ow t elhung on h t e ba t hr oom ; usef ordr yi ng ha nds 4.hanger ( nou n) a w i r e or ast pl i c h oo k used f or an hgi ng cl ot hes nia cl oset 5.bat h t ow el l ar ge ow teluse or f dryi ng h te b od y a f t era sh ow eror ba t h 6.f ol dmake a ri t cl es f ocl ot hi ng sm al l and nea tf or orag ste 7.l au ndry t he w asgi ng of cl ot hi ng 8.st ai na sp ott ah ti s d i fficu l tt o cl ean 9.i r on - an el ect ri c ap pl i an ce sed u f or a mk i ng cl ot hes at fl; t o rem ove ri w nkl es 10. ki ng si zet he a l r gestze si ed b.

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