4.BSBHRM405 Assessment 1 Learner

BSBHRM405 Support the recruitment, selection and induction of staff

Learner Instructions 1 (Plan for recruitment) Submission details

Students Name Student ID Group Assessor’s Name

Assessment Assessment Date/s

The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details.

BSBHRM405 Support the recruitment, selection and induction of staff

Plan for recruitment and selection

Consult with selection panel to prepare for

Group work

Notify applicants and develop an induction plan

interviews

Participate in

Group

interview and selection process

work

Check referees and complete a selection report

In response to a simulated business scenario (CoffeeVille), you will: ●

develop a schedule for recruitment activities

BSBHRM405 Support the recruitment, selection and induction of staff

4. Develop a job description for the role required (using the template provided in  Appendix 3) in line with the CoffeeVille scenario and simulated business documents. The job description must comply with EEO and anti-discrimination legislation and standards. 5. Write a job advertisement for the position (using the template provided in  Appendix 4) in line with CoffeeVille’s policies and procedures and suitable for the types of advertising media identified in the consultation notes. 6. Develop an interview guide (using an editable, electronic version of the template provided in Appendix 5). The interview guide must identify the selection panel (in accordance with the CoffeeVille scenario) and contain five questions which evaluate the applicable selection criteria identified from the consultation notes. The questions must not breach EEO or anti-discrimination legislation. The five questions should cover the following categories: ○

work history (two questions)

○

education and training (one question)

BSBHRM405 Support the recruitment, selection and induction of staff ○

position description

○

job advertisement

○

interview guide.

Your assessor will be looking for: ●

literacy skills to: ○

○

○

●

review policies and procedures to ensure legislative requirements are reflected in job descriptions to devise suitable questions for interviews

communication skills to: ○

●

work with job descriptions

support the recruitment and selection functions required in the simulated business scenario

technology skills to: ○

develop job advertisement/s appropriate to the advertising channel selected

BSBHRM405 Support the recruitment, selection and induction of staff

Appendix 1: Simulated Business Scenario Background to scenario

CoffeeVille is a family-owned and run café located in Melbourne. CoffeeVille aims to serve quality food and fair trade coffee at a city pace. The café is currently open 7 am –5 pm, Monday to Friday. CoffeeVille has been experiencing consistent growth in sales and numbers of customers over the last two years. This growth has led to a need for a second floor manager who is able to manage customer complaints, take responsibility for higher level café operations and manage staff performance. The current manager, Joe Belfone, works four days a week. Joe is a good manager, but when he’s not there on Fridays, the café does not run as smoothly. The owners of the café have also decided to start opening on Saturdays, and would like to have at least one manager working from Monday to Saturday. Owners Emma and Rufus Belcastran have provided you with the task of recruiting a full-time or part-time café manager (working Tuesday –Saturday or Wednesday – Saturday). Recruitment, selection, and induction processes must be undertaken in

BSBHRM405 Support the recruitment, selection and induction of staff ●

motivating staff

●

induction and in-house training

●

performance appraisals.

Rufus would also like to hire an individual with a qualification that is relevant to operating/managing a small business. Rufus is available any time for interviews.

BSBHRM405 Support the recruitment, selection and induction of staff

Emma Belcastran  – Owner

Emma wants to spend the minimum on advertising the position and generally prefers to try advertising on the shop window or through word of mouth. She really wants the manager to start some time in the next six months. In terms of the salary, Emma explains that ideally they want to hire someone who’s available for a full-time work week (38 hours) at $24.50 an hour. Emma is available to conduct interviews on Tuesdays, Wednesdays, Thursdays and Fridays, but she requires at least 48 hours’ notice. Emma also mentions that it’s really important to ensure that anyone of any age, gender, cultural background feels welcome to apply. Emma says: ‘We’ve tended to

write ads in the past with extremely formal English and sophisticated wording and I feel like it has limited our applicant pool to people with university degrees. I want to move away from that kind of advertising to attract someone with the right skills, not someone with a PhD.’ When you write the advertisement, put my name and email as the contact details for submitting the applications. Emma would be looking for the following in the new café manager:

BSBHRM405 Support the recruitment, selection and induction of staff

Joe Belfone – Current Café Manager

Joe would prefer to promote an existing staff member who understands the needs of the café and requires limited training. Plus, an internal staff member would be able to start immediately which would be a big help to Joe. Joe would like to utilise CoffeeVille’s Facebook page to advertise the position. Joe is available after 3pm, when he finishes work, for interviews, or Tuesdays around 11am when café is quiet. Joe would be looking for the following in the new café manager: ●

CoffeeVille product knowledge

●

at least three years’ experience in: ○

managing staff, including training

○

performance appraisals

●

must be highly motivated

●

excellent communication and interpersonal skills

●

excellent management and leadership skills

BSBHRM405 Support the recruitment, selection and induction of staff  Appendix 2: Recruitment schedule

Name: ..................................................................................................................... Date: ........................................................................ Recruitment activities – Recruitment Schedule Summary (including information in support of new position)

BSBHRM405 Learner Instructions 1

BSBHRM405 Support the recruitment, selection and induction of staff 

Milestone: Action and/or objective

BSBHRM405 Learner Instructions 1

Time required

Person responsible

Budget and/or resources

(where applicable)

BSBHRM405 Support the recruitment, selection and induction of staff  Appendix 3: CoffeeVille job description template Job title:

Salary:

Hours:

Location: 

Reporting relationships:

BSBHRM405 Support the recruitment, selection and induction of staff  Responsibilities and Duties e.g. To manage the daily operations of the office including organising mail, couriers, catering and travel. Staff need to be able to use MS EXCEL confidently, to arrange global travel and to work on their own. At the end of each working week, all catering events for the following week must be finalised. Responsibility 1 –

BSBHRM405 Support the recruitment, selection and induction of staff  Responsibility 5 –

Responsibility 6 –

BSBHRM405 Support the recruitment, selection and induction of staff  Work Experience and Skills Essential

Desirable

e.g. Minimum two years general administration/ reception experience

e.g. Experience working within a manufacturing environment 





Personal Qualities and Behavioural Traits Essential

Desirable

e.g. Written and verbal communication skills

e.g. Attention to detail 





BSBHRM405 Support the recruitment, selection and induction of staff  Appendix 4: Job Advertisement template

Selected advertising channel/s



newspaper classifieds

 

Facebook



café noticeboard



classifieds online



café window

 

industry newsletter

Reasons for selected advertising channels:



BSBHRM405 Support the recruitment, selection and induction of staff 

Please email your confidential CV to at for further information.

BSBHRM405 Support the recruitment, selection and induction of staff  Appendix 5: Interview guide template

Job title:

Café Manager

Date and time of interview:



Selection panel:





Applicant: ●

●



Each member of the panel should make notes (on a separate sheet) and score each applicant. Scores should then be added up and used when making a decision. The panel should also decide which questions will be asked by each member of the panel.

Scoring – applicant’s answers should be scored as follows:

0

No answer given or answer completely irrelevant. No examples given.

2

Some points covered, not all relevant. Some examples given.

4

Good answer. Relevant information. All or most points covered. Good examples.

1

 A few good points but main issues missing. No examples/irrelevant examples given

3

Some points covered. Relevant information given. Some examples given.

5

Perfect answer. All points addressed. All points relevant. Good examples.

Weighting – questions can be weighted 1 (low importance) or 2 (high importance) to reflect their overall importance to t he position.

BSBHRM405 Learner Instructions 1

BSBHRM405 Support the recruitment, selection and induction of staff  Questions and weighting Question categories

Questions

Applicant’s responses



Work history

Weigh t (1-2)

Score (0-5)



1.

2.

Education and training

3.

Personality, motivation and character

4.

5.

Total score (skills and knowledge) BSBHRM405 Learner Instructions 1

Total

BSBHRM405 Support the recruitment, selection and induction of staff 

Follow up questions

Applicant answer

Weigh t (1-2)

Score (0-5)

Total



How much notice do they have to give? When can they start?



Total score (additional)

BSBHRM405 Learner Instructions 1

BSBHRM405 Support the recruitment, selection and induction of staff 

Referee contact details:

Now give the applicant an opportunity to ask any questions that they might have and answer them.

BSBHRM405 Learner Instructions 1

BSBHRM405 Support the recruitment, selection and induction of staff  Ending the interview: ●

●

Thank the applicant for attending the interview. Let them know what happens next i.e. when you will be making your decision and how you will be let ting them know the results (applicants who have attended the interview should be made aware of your decision either way).



BSBHRM405 Learner Instructions 1