4.3premio Europeo de Calidad (EFQM)

 

;.1 Pricdl iurlpil ki ahgdkhk (INXC) ¼Xuä is gh INXC< 

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INXC is uoh lrjhodzhadño sdo èodcl ki guarl auyl ècedtl is Iurlph y su siki istè io Erusighs. Hatuhgcioti, ig oòcirl ki cdicerls ki INXC is chylr ki :00. INXC is ig arihklr y ig jistlr kig pricdl h gh Ixaigioadh IIH (INXC Ixaiggioai Hwhrk) qui rialolai gh Ixaigioadh io Jisño io ghs lrjhodzhadlois. INXC is gh prlpdithrdh kig Clkigl ki Ixaigioadh INXC y is gh ioahrjh ki hatuhgdzhrgh alo

Cdsdño2 Qir gh nuirzh qui dcpugsh gh Ixaigioadh io ghs lrjhodzhadlois iurlpihs ki choirh slstiodkh.

^dsdño2 Yo cuokl io ig qui ghs lrjhodzhadlois iurlpihs slerishgjhs plr su ixaigioadh.

ghs euiohs prèaahs qui si istèo ggivhokl io ghs lrjhodzhadlois puotirhs io ig tich ki gh Ixaigioadh io Jisño. ¼Xuä is ig Clkigl INXC< Qdo dcplrthr ig siatlr, thchøl, istruaturh l chkuriz6 ig Clkigl INXC ki Ixaigioadh is uo dos dostru truci ciotl otl prèaa prèaal l qui qui hyukh hyukh h ghs lrjhod lrjhodzha zhadlo dlois is h is isthe thegi giair air uo sds sdstic tichh ki jisño jisño hprlpd hpr lpdhkl hkl,, cdkdio cdkdiokl kl io quä puotl puotl si ioaui ioauiotr otrho ho kiotrl kiotrl kig ahcdol ahcdol mhadh mhadh gh ixaigi ixaigioad oadh, h, dkionahokl plsdegis ahrioadhs ki gh lrjhodzhadño y kinodiokl haadlois ki ciblrh. ¼Phrh quä sdrvi ig Clkigl INXC<  

Is uo chral qui ghs lrjhodzhadlois puikio ugdzhr phrh hyukhrsi h kishrrlgghr su vdsdño y ghs ciths phrh ig uturl ki uoh choirh thojdegi. Is uo dostruciotl qui ghs lrjhodzhadlois puikio ugdzhr phrh dkionahr y iotiokir gh ohturhgizh ki su oijladl, is kiadr, ki ghs righadlois iotri gls kdsotls hjiotis prisiotis io gh havdkhk, y ki ghs righadlois ahush-iiatl.

 

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Is uoh mirrhcdioth qui pircdti isthegiair uo cdscl giojuhbi y clkl ki pioshr io tlkh gh lrjhodzhadño. Is uoh mirrhcdioth ki kdhjoñsal phrh kitircdohr gh shguk hatuhg ki gh lrjhodzhadño, kitiathokl puotls ki ciblrh i dcpghothokl haadlois qui gi hyukio h ciblrhr. Is gh ehsi phrh gh aloaisdño kig Pricdl INXC h gh Ixaigioadh, istl is, uo prlaisl ki ivhguhadño qui pircdti h Iurlph rialolair h sus lrjhodzhadlois ciblr jislohkhs y prlclvirghs alcl clkigls ki ixaigioadh, kig qui ghs kicès lrjhodzhadlois puikho hpriokir.

Ig Clkigl ki Ixaigioadh INXC is uo chral ol-priaipvl ehshkl io ouivi ardtirdls. Adoal ki istls slo ‗Nhadgdthklris– y auhtrl slo ‗Uisugthkls–2   

4 AUD[IUDLQ2 15 sueardtirdls y 54= èrihs h aloticpghr 9 hjiotis Nhadgdthklris Gl qui gh lrjhodzhadño mhai 5; Queardtirdls ; risu risugt gthk hkls ls Gl qu quii gh lr lrjh jhod odzh zhad adño ño gl gljrh jrh = Quea Queard rdti tird rdls ls ; Ui Uisu sugt gthk hkls ls Gl qu quii gh lrjhodzhadño gljrh = Queardtirdls

AUD[IUDL 82 GDKIUHRJL Añcl gls gãkiris kishrrlggho y hadgdtho gh alosiauadño ki gh cdsdño y gh vdsdño, kishrrlggho gls vhglris oiaishrdls phrh hgahozhr ig äxdtl h ghrjl pghzl i dcpghotho tlkl iggl io gh lrjhodzhadño cikdhoti ghs haadlois y gls alcplrthcdiotls hkiauhkls, hkiauhkls, isthokl dcpgdahkls pirslohgcioti io hsijurhr qui ig sdstich ki jisño ki gh lrjhodzhadño si kishrrlggh i dcpghoth. AUD[IUDL 52 PLGÃ[DAH T IQ[UH[IJDH Añcl dcpghoth gh lrjhodzhadño su cdsdño y vdsdño cikdhoti uoh istrhtijdh aghrhcioti aiotrhkh io tlkls gls jrupls ki dotiräs y hplyhkh plr plgãahs, pghois, lebivls, ciths y prlaisls rigivhotis. AUD[IUDL 12 PIUQLOHQ Añcl jisloh, kishrrlggh y hprlviamh gh lrjhodzhadño ig aloladcdiotl y tlkl ig pltioadhg ki ghs pirslohs qui gh alcploio, thotl h odvig dokdvdkuhg, alcl ki iqudpls l ki gh lrjhodzhadño io su alobuotl6 y añcl pghodnah isths havdkhkis io hplyl ki su plgãah y istrhtijdh y kig inahz uoadlohcdiotl ki sus prlaisls AUD[IUDL ;2 HGDHORHQ T UIAYUQLQ Añcl pghodnah y jisloh gh lrjhodzhadño sus hgdhozhs ixtirohs y sus riaursls dotirols io hplyl ki su plgãah y istrhtijdh y kig inahz uoadlohcdiotl uoadlohcdiotl ki sus prlaisls AUD[IUDL 92 PULAIQLQ Añcl kdsiøh, jisloh y ciblrh gh lrjhodzhadño sus prlaisls phrh hplyhr su plgãah y istrhtijdh y phrh shshair pgiohcioti, jioirhokl ahkh viz chylr vhglr, h sus agdiotis y ltrls jrupls ki dotiräs. Kinodadño2 Añcl kdsiøh, jisloh y ciblrh gh lrjhodzhadño sus prlaisls phrh hplyhr su plgãah y istrhtijdh y phrh shshair pgiohcioti, jioirhokl ahkh viz chylr vhglr, h sus agdiotis y ltrls jrupls ki dotiräs. AUD[IUDL >2 UIQYG[HKLQ IO GLQ AGDIO[IQ

 

Xuä gljrls istè hgahozhokl gh lrjhodzhadño io righadño alo sus agdiotis ixtirols. AUD[IUDL :2 UIQYG[HKLQ IO GHQ PIUQLOHQ Xuä gljrls istè hgahozhokl gh lrjhodzhadño io righadño alo ghs pirslohs qui gh dotijrho AUD[IUDL =2 UIQYG[HKLQ IO GH QLADIKHK Xuä gljrls istè hgahozhokl gh lrjhodzhadño io gh sladikhk AUD[IUDL 42 UIQYG[HKLQ AGH^I Xuä gljrls istè hgahozhokl gh lrjhodzhadño alo righadño hg riokdcdiotl pghodnahkl ^iothbhs ki hklpthr ig Clkigl INXC2 Qijòo uo istukdl rihgdzhkl io ig 5.000 plr ^dolk Qdojmhg (Dostutl [iaolgñjdal ki Jilrjdh) y Miokrdafs (Yodvirsdkhk ki Zistiro Lothrdl), io ig qui phradphrlo kurhoti 9 høls >00 icprishs jhohklrhs ki pricdls ki Ahgdkhk y uo jrupl ki alotrlg dotijrhkl plr lrjhodzhadlois kig cdscl siatlr y CIBLUHQ CIKDHQ thchøl sdcdghr, GLJUHKHQ IO si GLQ letuvl ig UIQYG[HKLQsdjudioti PLU ICPUIQHQ JHOHKLUHQ risugthkl2 KI PUICDLQ H GH I]AIGIOADH.

 

Ghs viothbhs auhgdthvhs slo2 Huciothr gh alcpivdkhk ki gh lrjhodzhadño   

Qdiokl cès riothegis Gljrhokl uo euio agdch ki trhehbl Lriadiokl uoh ixaigioti ahgdkhk ki sirvdadl, tiodiokl io auioth thotl gls riqudsdtls gijhgis alcl ghs oiaisdkhkis y ixpiathvhs ki gls agdiotis