18. TESTIMONIALS Include stories from customers about their experience and results
20. CLIENT LIST Tell them who else you’ve worked with
27. ASSOCIATION TO CREDIBILITY Latch on to something the prospect already trusts
Leverage trusted review platforms
26. CREDIBLE PHOTOS
25. VALUABLE CONTENT
Quality imagery boosts customer perception
Useful content provides direct proof of your expertise
28. QUOTE AN AUTHOR AUT HORITY ITY
29. AWARDS WON
Invoke an authority figure to back up your case
Tell the world about your accolades
31. CELEBRITY ENDORSEMENTS Transfer credibility, likeability and respect from a celebrity to you
Put a human face to the people behind your company
12. TRUST SEALS
32. GUARANTEES
Provide reassurance that the customer is protected
Add substance to your claims by backing your performance
14. CONTACT INFORMATION
Use contrast to show
33. THE SINATRA TEST “If I can make it there, I’ll make it anywhere.” Use Use one “mega-example” to blow away skepticism
35. ADMITTING A FAUL FAULT
34. REVERSE PROOF Make the prospect qualify themselves to you
Adds a “we’re a real business” factor
16. “BEFORES AND AFTE AFTERS” RS”
24. PR AND MEDIA EXPOSURE Reproduce what other media channels have said about you
30. FOUNDER OR TEAM PHOTO
10. SPECIALISATION Prospects believe specialists get better results - and they’re usually right
Engage the buyer’s logical brain to make a watertight case
23. PRODUCT REVIEWS
Specific details drive higher response rates in advertising
Provide a visual representation of d ata
4. COMPARISONS
with rich graphics
3. SPECIFICITY
2. CHARTS & GRAPHS
Back up your claims with empirical proof
17. CASE STUDIES Detail how others have succeeded with your solutions
36. METAPHOR OR ANALOGY Use “word pictures” to illustrate your claims
Tell them what you can’t do and they’ll believe what you can do
37. DON’T EXAGGERATE Hype kills believability. B e enthusiastic, but don’t overdo it
progress over time
19. DEMONSTRATIONS Don’t just tell them - show them!
21. SOCIAL MEDIA PROOF Show them how popular you are on social media channels
38. DOG WHISTLE LANGUAGE Use the same jargon and “code words” your market uses
22. SOCIAL PROOF Communicate what others say, think and do around you
39. TAKEAWAY LANGUAGE
40. HUMAN STORY
Tell them why they can’t have it… and they’ll want it more
Dimensionalise facts with engaging stories
41. ORIGIN STORY Convey your history, pedigree and raison d'être
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