4059 Extended Edition Attendant Console
May 30, 2016 | Author: Eleazar Perez | Category: N/A
Short Description
4059 Extended Edition Attendant Console...
Description
4059EE – R1.5 Alcatel-Lucent 4059 Extended Edition Attendant Console
User guide
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Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide
Table of Contents 4059EE Operator application ................................................................................................................... 5 1 Introduction ...................................................................................................................................... 6 2 Start the operator .............................................................................................................................. 7 2.1 Operator startup ........................................................................................................................ 8 3 Overview .......................................................................................................................................... 9 3.1 Call handling windows ........................................................................................................... 13 3.1.1 Call handling image ........................................................................................................ 15 3.1.2 Call alert window............................................................................................................ 17 3.2 Status bar ................................................................................................................................ 18 3.3 Keyboard layout ..................................................................................................................... 24 3.3.1 Standard keyboard .......................................................................................................... 24 3.3.2 Alcatel-Lucent USB Keyboard ....................................................................................... 26 3.3.3 General keys ................................................................................................................... 28 3.3.4 Call handling................................................................................................................... 28 3.3.5 Call list keys ................................................................................................................... 29 3.3.6 S-Keys ............................................................................................................................ 30 3.3.7 F-Keys ............................................................................................................................ 30 3.3.8 Audio keys ...................................................................................................................... 31 3.3.9 Other keys ....................................................................................................................... 31 3.4 Busy Lamp Field .................................................................................................................... 32 3.4.1 BLF configuration popup menu ...................................................................................... 33 3.4.1.1 Add item dialog ..................................................................................................... 35 3.4.1.2 Add multiple items ................................................................................................ 36 3.4.1.3 Add new tab dialog ............................................................................................... 37 3.4.1.4 Rename tab dialog ................................................................................................. 38 3.4.1.5 Import items dialog ............................................................................................... 39 3.4.1.6 Export items dialog ............................................................................................... 40 3.4.2 BLF item popup menu .................................................................................................... 41 3.4.2.1 Rename item dialog............................................................................................... 42 3.4.2.2 Confirm BLF item removal dialog ........................................................................ 43 3.5 Text messages window ........................................................................................................... 44 3.6 Guide window......................................................................................................................... 46 3.6.1 Guide mode tree view menu ........................................................................................... 48 3.6.1.1 Guide ..................................................................................................................... 50 3.6.1.2 Auto answer .......................................................................................................... 52 3.6.1.3 Auto transfer ......................................................................................................... 53 3.6.1.4 Auto record ........................................................................................................... 54 3.6.1.5 Program melody .................................................................................................... 55 3.6.1.6 Ringing type .......................................................................................................... 57 3.6.1.7 Language ............................................................................................................... 58 3.7 Service window ...................................................................................................................... 59 3.7.1 Service mode tree view window ..................................................................................... 61 3.7.1.1 Service ................................................................................................................... 65 3.7.1.2 Counter .................................................................................................................. 67 3.7.1.3 Financial report ..................................................................................................... 69 3.7.1.4 Monitoring options ................................................................................................ 70 3.7.1.5 Cost threshold ....................................................................................................... 72 3.7.1.6 Duration threshold ................................................................................................. 73 3.7.1.7 Monitoring user list ............................................................................................... 74 3.7.1.8 Traffic state ........................................................................................................... 75 3.7.1.9 Traffic threshold .................................................................................................... 76 3.7.1.10 Group status .......................................................................................................... 77 3.7.1.11 Entities status ........................................................................................................ 78 3.7.1.12 System ................................................................................................................... 80 8AL90608USAD Ed01
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3.7.1.13 Subscriber.............................................................................................................. 81 3.7.1.13.1 Subscriber services window ............................................................................. 83 3.7.1.14 Whom .................................................................................................................... 84 3.7.1.15 PARI ..................................................................................................................... 85 3.7.1.16 DECT installation.................................................................................................. 86 3.7.1.17 Registration ........................................................................................................... 88 3.7.1.18 Deregistration ........................................................................................................ 89 3.7.1.19 DECT user modification ....................................................................................... 91 3.7.1.20 Expired DECT visitors .......................................................................................... 93 3.7.1.21 Bundle reservation ................................................................................................ 94 3.7.1.22 Bundle auto reservation ......................................................................................... 95 3.7.1.23 Direct outward dialing ........................................................................................... 96 3.7.1.24 Out of service trunk(s) .......................................................................................... 97 4 Application menu ........................................................................................................................... 98 4.1 File .......................................................................................................................................... 98 4.1.1 Sign on ............................................................................................................................ 98 4.1.2 Sign off ........................................................................................................................... 98 4.1.3 Exit ................................................................................................................................. 99 4.2 Settings ................................................................................................................................... 99 4.2.1 System settings ............................................................................................................. 100 4.2.1.1 Call handling setting dialog................................................................................. 100 4.2.1.2 Application Settings dialog ................................................................................. 101 4.2.1.3 Alcatel-Lucent OXE settings dialog.................................................................... 103 4.2.2 More settings ................................................................................................................ 106 4.2.2.1 Application settings ............................................................................................. 106 4.2.2.1.1 Language ........................................................................................................ 106 4.2.2.1.2 Keyboard shortcuts ......................................................................................... 107 4.2.2.1.2.1 Keyboard shortcuts window ........................................................................ 107 4.2.2.1.2.2 Load keyboard schema window .................................................................. 110 4.2.2.1.2.2.1 The load keyboard schema open window ............................................. 112 4.2.2.1.2.3 Save keyboard schema window ................................................................... 114 4.2.2.1.2.3.1 The save keyboard schema save as window ......................................... 116 4.2.2.1.2.4 Restore keyboard shotcuts ........................................................................... 118 4.2.2.1.3 Automatic startup ........................................................................................... 118 4.2.2.1.4 Unified directory ............................................................................................ 119 4.2.2.1.4.1 General ........................................................................................................ 119 4.2.2.1.4.2 Messaging.................................................................................................... 121 4.2.2.1.5 Enable BLF .................................................................................................... 124 4.2.2.1.6 Log level ......................................................................................................... 125 4.2.2.2 Integration window ............................................................................................. 125 4.2.2.3 ICS window......................................................................................................... 127 4.2.2.4 OmniPCX Enterprise settings ............................................................................. 129 4.2.2.4.1 OmniPCX Enterprise Settings dialog ............................................................. 130 4.2.2.4.2 S-keys ............................................................................................................. 133 4.2.2.4.3 OpenTouch ..................................................................................................... 136 4.2.2.5 Presence handler.................................................................................................. 138 4.2.2.5.1 General ........................................................................................................... 138 4.2.2.5.2 Presence Server .............................................................................................. 139 4.2.2.6 LDAP directory ................................................................................................... 140 4.2.2.6.1 LDAP settings ................................................................................................ 140 4.2.2.6.1.1 Set base distinguished name ........................................................................ 142 4.2.2.6.1.2 Attribute mapping........................................................................................ 143 4.2.2.6.1.3 Export LDAP Settings ................................................................................. 146 4.2.2.6.1.4 Import LDAP Settings ................................................................................. 148 4.2.3 Extensions window ....................................................................................................... 149 4.3 Personal directory ................................................................................................................. 151 4.3.1 Manage personal directory entries ................................................................................ 151 8AL90608USAD Ed01
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4.3.2 Edit personal directory .................................................................................................. 152 4.3.3 Import personal directory ............................................................................................. 152 4.3.4 Export personal directory ............................................................................................. 154 4.4 Help ...................................................................................................................................... 155 4.4.1 License Information window ........................................................................................ 155 4.4.2 Logfile location............................................................................................................. 156 4.4.3 About window .............................................................................................................. 157 5 Operation ...................................................................................................................................... 159 5.1 Answering an incoming call ................................................................................................. 159 5.2 VIP calls ............................................................................................................................... 160 5.3 Transfer a call ....................................................................................................................... 161 5.4 Blind transfer ........................................................................................................................ 161 5.5 Transfer a parked call* ......................................................................................................... 162 5.6 Call-by-name ........................................................................................................................ 163 5.7 Placing a call to a busy internal user ..................................................................................... 163 5.7.1 Single-line or analog ..................................................................................................... 164 5.7.2 Multi-line ...................................................................................................................... 165 5.8 Wrong number/Out of service .............................................................................................. 166 5.9 Programmable keys .............................................................................................................. 167 5.10 Closed phone ........................................................................................................................ 167 5.11 Break in ................................................................................................................................ 167 6 LDAP Directory ........................................................................................................................... 168 7 Personal directory ......................................................................................................................... 170 8 Phone lists..................................................................................................................................... 171 9 Directory LookUp ........................................................................................................................ 172 10 Search ....................................................................................................................................... 173 10.1 Combined search .................................................................................................................. 173 10.2 Columns ................................................................................................................................ 174 10.3 Hide grid ............................................................................................................................... 175 10.4 Send messages ...................................................................................................................... 176 11 Calendar lookup ........................................................................................................................ 178
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4059EE Operator application
Alcatel-Lucent, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright© 2014 Alcatel-Lucent. All rights reserved. Revision 2014-03
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1
Introduction
The Alcatel-Lucent 4059EE application is integrated with the Alcatel-Lucent OmniPCX Enterprise Communication Server. The application is an expandable, high end interface with support for add-ons, created to give the optimal overview, flexibility and control to the operator. The application can use a standard keyboard or a dedicated Alcatel-Lucent USB keyboard. The type of attached keyboard is automatically detected during the application startup. The detected type of keyboard is shown by an icon in the status bar. Standard keyboard
Alcatel-Lucent USB keyboard
Throughout this manual the keyboard commands are shown of both keyboards and are represented by its corresponding icon: Standard keyboard Alcatel-Lucent USB Keyboard
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2
Start the operator
You can start the operator application in one of the following ways: From the desktop
In a standard installation of the application, a shortcut is created on you desktop. To start the application you can double click the shortcut icon.
From the start menu
The application is found in the folder named Alcatel-Lucent 4059EE under "4059EE" in the all programs folder.
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2.1 Operator startup During the startup of the application the load progress is shown in the statusbar.
Day/Night During the load process the sign on button is disabled.
PCX Connection indicator Indicates the connection state to the Alcatel-Lucent OmniPCX Enterprise.
.
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3
Overview
Application title bar The title bar shows the individual attendant call if it's defined in the AlcatelLucent OmniPCX Enterprise. If no individual attendant call is created, the attendant set directory number is shown.
Application menu The menu gives access to sign on/off the operator, change application settings, and a help menu where you can find information about the application.
Call handling fields
The call handling field consists of two panes where the call information is displayed with text and graphical symbols. 8AL90608USAD Ed01
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The globe icon represents an external caller.
The phone set icon is shown for internal extensions. There is overlay icons that visualize the status of the call with shape, color and a symbol.
Input field The input field is where the input data from the keyboard or clipboard is shown.
Control bar This is where you can swap between available views like call queues and phone lists and unified directory.
Control pane
The control pane is a container for call queues, phone lists and extension plugins.
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Call queues The queue pane can have one of two different looks depending on the configuration in the Alcatel-Lucent OmniPCX Enterprise.
It will display three queues if a "Call presentation/Common hold" Park key is configured.
In lack of the Park key, the area is divided into two queues.
S-Key tool bar There are six dynamic S-Keys available to the operator. The functions associated with the keys depend on the status of the call in progress.
F-Key tool bar The F-Keys enable you to access keys which have already been programmed by the system in management, such as: call presentation, common hold etcetera.
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Status bar The status bar is used to display and modify the status of the operator and the Alcatel-Lucent OmniPCX Enterprise.
Busy Lamp Field
The busy lamp field display real time status of configured sets, trunk groups and individual trunks.
Queue barometer The queue barometer show the number of calls in three different states which is also represented in color in the queue barometer. First column: Incoming calls on hold (Normal / Green). Second column: Average calls on hold (Medium / Yellow). First column: Urgent calls on hold (Urgent / Red).
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3.1 Call handling windows
The call handling fields gives information of the calls with icons and text.
Call status
The call status is visualized by a combined image.
Call information
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Each window contains up to 6 rows of information; Calling number & name including forward & association states Entity Device state Call state Call condition, characteristics and user data (i.e. forward to text info, taxation...) Plug in container (i.e. My Teamwork)
Left part
The first part is shown in the left field of the call handling window.
Right part
The second part is shown in the right field of the call handling window.
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3.1.1 Call handling image
External call
An external part is represented by a globe.
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Internal call
Internal parts are represented by a phone set.
Device state
The state of the device is represented by a symbol that is drawn on top of the call state shape.
Call state
Call state is represented by one of this shapes.
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3.1.2 Call alert window
Answer button
Click this button to answer the call.
Call information
Information about the call.
Close button Closes the window
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3.2 Status bar
The current status of the operator application can easily be read by the icons in the status bar.
Operator status Here you can change the status of the operator application. The status button can have the following modes: The operator is signed off and inactive (unplugged mode). Press the play button to sign on the operartor. The operator is signed on and active, press the stop button to sign off and deactivate the operator. Signed out by inactivity - the operator has automatically been set in absent mode according to a timer in the Alcatel-Lucent OmniPCX Enterprise. Press the pause button to reactivate the operator.
PCX mode This icon show the Alcatel-Lucent OmniPCX Enterprise status wich can be in one of the following four modes: Night service - Incoming call are routed according to the night routing table. Day service - The Alcatel-Lucent OmniPCX Enterprise is active and the incoming calls is routed to the active operators according to the day routing table. 8AL90608USAD Ed01
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Forward 1 - The incoming calls are routed according to the "Mode 1" routing table. Forward 2 - The incoming calls are routed according to the "Mode 2" routing table. Note. The call distribution table is defined in the Alcatel-Lucent OmniPCX Enterprise.
Hands free Controls and displays the status of the hands free mode. Hands free active. Hands free disabled. Press the button to toggle mode.
Mute Controls and displays the status of the microphone. Microphone active. Muted. Press the button to toggle mode.
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Loudspeaker Controls and displays the status of the loudspeaker. Speaker inactive. Speaker active. Press the button to toggle mode.
Loudspeaker volume Displays the loudspeaker volume. Min Very low Low Normal High Max
Volume down Press the button to lower the volume.
Volume up Press the button to increase the volume.
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Auto answer Controls and displays the automatic answer status. Automatic answer active. Manual answer mode. To activate this function you need to go through the guide mode.
Auto transfer Controls and displays the automatic transfer mode. Automatic transfer active. Manual transfer. To activate this function you need to go through the guide mode.
Guide mode Enters guide mode. Guide mode dialog active. Normal state. Press the button opens the guide mode dialog. Service mode Enters service mode. Service mode dialog active. Normal state. Press the button opens the service mode dialog.
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User message
When the icon is red ( message.
) it indicates that a user have sent you a text
No message is present There is one or more message available. Click on the icon in order to open the text message window to read your messages.
Trunk reservation Indicates the status of the bundle/trunk reservation in the service mode dialog. Normal state Trunks reserved by operator
Keyboard type Indicates the detected keyboard type. Standard keyboard detected Alcatel-Lucent keyboard detected
Connection state Indicates the connection to the Alcatel-Lucent OmniPCX Enterprise Connected Not connected
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Call waiting bar Shows the waiting calls in the queues with numerical values and illustrated with a colored bar. The numbers is from left to right: Normal calls : Medium calls : Urgent calls The bar represents 100% of the waiting calls and is colored in the following colors: Green = Normal calls Yellow = Medium calls Red = Urgent calls Examples: 1 Normal : 1 medium : 0 Urgent 0 Normal : 1 Medium : 1 Urgent 1 Normal : 1 Medium : 1 Urgent
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3.3 Keyboard layout The Alcatel-Lucent 4059EE comes with predefined mappings for standard keyboard as well as the special Alcatel-Lucent USB keyboard. You can also make your own mapping if you would like to have another mapping than default.
3.3.1 Standard keyboard
Default layout For explanation of the individual keys, look in keyboard functions page.
Clear input
General key - Set the focus to, and clears the input field.
Switch over
General key - Toggle between 4059EE and the most recent used windows application.
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S-Keys / F-Keys
These dynamic keys are used to reach special functions provided by the AlcatelLucent OmniPCX Enterprise. Their current mapping is shown in the "S-Keys tool bar" and "F-Keys tool bar" respectively.
Redial
Redial the last number.
Call control
Used for call handling.
Call handling
The numeric keypad is used for the call handling.
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3.3.2 Alcatel-Lucent USB Keyboard
The Alcatel-Lucent keyboard
S-Keys
These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise. Their current mapping is shown in the "S-Keys tool bar".
Clear input
General key - Set the focus and clear the input field.
Status LED's
The LED status field on the keyboard provide information on the system status. The LED's status are also represented on the status bar.
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Audio keys
The audio keys controls the audio functions on the associated set.
Switch over key
General key - Toggle between the Alcatel-Lucent 4059EE and the previously active windows application.
F-Keys
These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise. Their current mapping is shown in the "F-Keys tool bar".
Phone list keys
Displays the phone list of personal directory and last calls.
Call handling
This keys are used for the call handling.
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3.3.3 General keys
Function
Description
Operator switch over
Toggle between the Alcatel-Lucent 4059EE and the most recent used windows application. The keyboard is dedicated to the AlcatelLucent 4059EE Attendant Console application
Clear/reset
Set the focus to, and clears the input field.
3.3.4 Call handling Function
Description
Answer
Answer the first call in the queue. (Internal and external) The priority is configured in the Alcatel-Lucent OmniPCX Enterprise.
Next call Internal Release
For Alcatel-Lucent keyboard there is a separate key available for internal calls. Release the active call.
Alternate call
Broker / Alternate between active calls.
Transfer
Transfer a call.
Cancel enquiry
Cancel the enquiry.
Ring extension
Call the selected set.
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Answer camped calls
Answer camped on and parked calls.
Number +
Make call
Number +
To make a call, start by enter the phone number and press the call key. For external calls - start with the trunk prefix.
3.3.5 Call list keys Function
Description
Redial
Redial the last dialed number.
Phone list / Call log
Open the phone list / call log window.
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3.3.6 S-Keys There are six dynamic S-Keys available to the operator. The function associated with the keys depend on the status of the call in progress and are shown in the S-Key tool bar. The < and > keys in the S-Key menu are used to browse between pages if they are available.
Function
Description
Activate the function
Activates the function corresponding to the SKey tool bar.
+
to
to
Next page
Go to next page. (if available)
Previous page
Go to previous page.
3.3.7 F-Keys The F-Keys enable you to access keys which have already been programmed by the system in management, such as: call presentation, common hold, etcetera. To select a function, directly press the key which corresponds to the function you require. Description
Function Activate the function
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Activates the function corresponding to the text in the F-Key tool bar.
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide
3.3.8 Audio keys Function
Description
Hands free
Not mapped by default. Available in keyboard shortcuts.
Control the handsfree state. Active Inactive
Mute
Not mapped by default. Available in keyboard shortcuts.
Mutes the microphone. Muted Not muted
Loudspeaker
N/A
Activate / deactivate the loudspeaker. Active Inactive
Volume
Not mapped by default. Available in keyboard shortcuts.
Adjust the volume. Lower volume Raise volume
3.3.9 Other keys Show call queues
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Show the call queues for the incoming, camped on and parked calls (depending of the configuration in the Alcatel-Lucent OmniPCX Enterprise).
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3.4 Busy Lamp Field The Busy Lamp Field (BLF) allows you to see real time status of different types of monitored items. To enable the BLF window, you tick the BLF checkbox in settings.
Monitored devices
The BLF pane is positioned to the right and three types of devices can be monitored; Extensions Trunk groups Trunk lines You can fold the BLF-pane to the right if you don't want to see it temporarily.
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Tool tip
A ”SuperToolTip” is shown when hovering over a device displaying textual description of the current status.
Configure the BLF Right click in a free area anywhere in the BLF to show the configuration popup menu.
3.4.1 BLF configuration popup menu
Add item Opens up the add item dialog. Align items Aligns the items according to the grid size in the presence settings dialog. Auto align items Automatically aligns the items according to the grid size in the presence settings dialog.
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Align tab to top Set the BLF tabs on top of the panes. (Default setting)
Align tab to left Set the BLF tabs on the left side of the panes.
Align tab to right Set the BLF tabs on the right side of the panes.
Align tab to bottom Set the BLF tabs on the bottom below of the panes.
Add tab Brings up the add tab dialog.
Rename tab Brings up the rename tab dialog.
Import items Opens up the import items dialog.
Export items Opens up the export items dialog.
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3.4.1.1 Add item dialog
Item type option
Select the type of item to monitor.
Cancel button Close the dialog without saving the data.
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OK button Saves the item data and closes the dialog.
Input fields
Enter the information for your BLF item.
3.4.1.2 Add multiple items To add multiple items, bring up the add item dialog.
The items can be added in ranges. One range can consist of max 20 devices. Multiple ranges can be created at the same time. A range can be created in three different ways: ,, - :
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3.4.1.3 Add new tab dialog
Tab description
This will be the caption of the tab. Cancel button Close the dialog without saving any data. OK button Save the data and close the dialog.
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3.4.1.4 Rename tab dialog
Tab description
This will be the new caption of the tab.
Cancel button Close the dialog without saving any data.
OK button Save the data and close the dialog.
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3.4.1.5 Import items dialog The import item dialog is used to restore/load the BLF configuration from a file or on another operator PC. The file contains information of all the tabs and monitored items and their position on the pane and will replace the current configuration. In order to be able to restore the BLF configuration you should export the configuration to a BLF-file.
File name
The name of the configuration file. Open button
Load the .blf file and activates the BLF configuration according to the saved data. Note: The current BLF layout will be overwritten, if you want to keep the current layout, be sure to save the current configuration first. Cancel button
Close the dialog without saving any data.
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3.4.1.6 Export items dialog The export items is used to save the BLF configuration to a file in order to use it as a backup or import it on another operator PC. The exported file contains information of all the tabs and monitored items and their position on the pane.
Save button
Saves the BLF configuration and closes the dialog.
Cancel button
Close the dialog without saving any data.
The name of the BLF configuration file Enter the name of your BLF file. 8AL90608USAD Ed01
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3.4.2 BLF item popup menu
Rename Opens up the rename dialog.
Remove Opens up the remove item confirmation dialog.
Dial Dials the extension.
Lock Locks the position of the BLF item. The item is unlocked and can be repositioned. The item is locked.
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3.4.2.1 Rename item dialog
Cancel button Close the dialog without any changes saved.
OK button Save the changes and close the dialog.
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3.4.2.2 Confirm BLF item removal dialog
OK button
Removes the item and closes the dialog.
Cancel button
Cancel the removal and closes the dialog.
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3.5 Text messages window The text message window is reached by double click at the message icon in the status bar.
Reception list
List of all messages.
Save button Save the message.
Delete button Delete the selected message.
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Message list
Call back button Call the extension.
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3.6 Guide window Access the guide mode from the statusbar by a click at the guide mode button
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Tree view feature menu
To select a feature in the tree view menu you simply double click the item.
Feature configuration area
In this area you see the settings for the selected feature in the tree view feature menu. When Guide mode is opened, it will show a summary of all Guide mode features.
Close button Closes the window.
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3.6.1 Guide mode tree view menu
Guide Selected automatically when the guide mode is opened. A summary is shown on the left side of the window.
Auto answer Enable or disable the automatic answer feature.
Auto transfer Enable or disable the automatic transfer feature.
Auto record Enable or disable the automatic record feature.
Console Fold / unfold the console sub menu.
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Language Set your preferred language.
Program melody Select the melody and ringing level.
Ringing type Set the ringing type.
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3.6.1.1 Guide The default Guide window opens each time Guide mode is opened. It displays the current settings of all the features under Guide mode.
Operator group name The name of the associated GROP.
Operator set name The name of the associated phone set.
Working parameters
The working parameters shows the current status of the following features: Auto answer - Displays the current status of the automatic answer feature. Auto transfer - Displays the current status of the automatic transfer feature. Auto record - Displays the current status of the automatic record feature.
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Ringing parameters
The ringing parameters shows the current status of the following features: Tone- The current ringing melody. Type - Ringing type. Level - The volume of the ringing tone.
Language The current language used for call handling.
PBX Version Displays the version in the Alcatel-Lucent OmniPCX Enterprise.
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3.6.1.2 Auto answer This feature is used to program the automatic (Enable) or manual (Disable) mode for connecting calls to the attendant.
Current status
Displays the current status
Apply button Press to apply the setting(s)
Enable/disable option
Enable or disable the feature.
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3.6.1.3 Auto transfer Enable or disable automatic transfer mode.
When enabled, the auto transfer feature allows for call routing to be carried out automatically when the attendant is finished dialing. When auto transfer is disabled, you must press the transfer key to route the call. Current status
Displays the current status
Apply button Press to apply the setting(s)
Enable/disable option
Enable or disable the feature.
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3.6.1.4 Auto record The auto record feature enables the real-time recording of operator’s phone conversations.
Current status
Displays the current status
Apply button Press to apply the setting(s)
Enable/disable option
Enable or disable the feature.
Close button Closes the window.
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3.6.1.5 Program melody Here you can adjust the melody and the volume for the ringing tone.
To change the ringing tone: 1. Select the ringing melody from the ringing tone list by clicking it once. 2. Listen to the selected tone by clicking the test button. The test plays until: Another melody is selected. or A new feature is selected. or Guide mode is closed. 3. Click the apply button to accept the selection. 4. Adjust the volume of the tone by selecting the Ringing level indicator and drag to the left (more quiet) or to the right (louder). 5. When you are satisfied with your selection, click the close button.
Current status
Displays the current status
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Ringing tone
Listbox with available melody's.
Apply button Press to apply the setting(s)
Test button Press to play the selected ringing tone.
Ringing level Adjust the ringing volume level by dragging left to lower, and right to increase.
Close button Closes the window.
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3.6.1.6 Ringing type Here you can adjust the ringing type of your phone set.
To set the Ringing type: 1. Select a ringing type from the list. 2. Click apply to accept the selection. 3. Click close Current status
Displays the current status Ringing type
No ringing - Mutes the set's ringer. Normal - Selects the ringer which is activated when a call arrives. Delayed - Selects the ringer which is activated, after a programmed time delay, when a call arrives. With beep - Sends out a beep before activating the ringer when a call arrives. Apply button Press to apply the setting(s)
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Close button Closes the window.
3.6.1.7 Language You can select the language used to display information in the application from a predefined list. This only applies to the guide/service mode and user messaging dialogs.
To change the language: 1. Select the desired language from the list. 2. Click apply to accept the change. 3. Click close. The change is applied when the Guide mode session is closed.
Current status
Displays the current status
Apply button Press to apply the setting(s)
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Language listbox
Close button Closes the window.
3.7 Service window Access the service mode from the statusbar by a click at the service mode button
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Tree view feature menu
To select a feature in the tree view menu you simply double click the item.
Configuration area
In this area you see the settings of the selected feature in the tree view feature menu.
Close button Closes the window.
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3.7.1 Service mode tree view window
Service Selected automatically when the service mode is opened. A summary is shown on the left side of the window.
Charging Under the Charging option, the attendant can access Counter, Financial report, and Charging Monitoring
Counter The counter is used to track calls on a per-user or per-node basis. Because the counter is typically used for billing purposes, it is recommended that the system administrator password protect the data in the counter. Double click counter to open the user query panel.
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Traffic state Double click Traffic state to open the Traffic state panel.
Traffic threshold Double click Traffic threshold to open the Traffic threshold panel.
System Double click System to open the System panel.
Subscriber services Double click User services to open the Subscriber query panel.
Bundle reservation Double click Trunk group reservation to open the Trunk group reservation panel.
Bundle auto reservation Double click Trunk Group to open the Bundle auto reservation panel and display the trunk group configuration.
Direct outward dialing Double click Direct outward dialing to open the Direct outward dialing panel.
Out of service trunk(s) Double click Out-of-service trunk(s) to open the Out-of-service trunk(s) panel.
Monitoring option Double click Monitoring Option to open the Monitoring Option panel.
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Tax threshold Double click Cost threshold to open the Cost threshold panel.
Duration threshold Double-dick Duration threshold to open the Duration threshold panel.
Monitoring user list Double click monitoring users to open the Monitoring user list panel.
Group status Double click Group status to open the Group status panel.
Entities status Double cick Entities status to open the Entities status panel.
Whom Double click "Whom" to Open the IPUI (International Portable User Identification) panel.
PARI Double click PARI (Primary Access Right Identification) to open the PARI panel.
Dect installation Double click Wireless installation to open the User query panel.
Registration Double click Registration to open the Wireless set registration panel.
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Deregistration Double click Deregistration to open the User query panel.
Dect user modification Double-dick Dect user modification to open the User query dialog box.
Expired DECT visitors Double click Expired wireless visitors to open the Expired wireless visitors panel.
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3.7.1.1 Service
Monitoring option
Displays the filtered users, the type of filter on those users, the cost threshold, and the duration threshold.
Traffic
Displays the traffic state (Enabled or Disabled), and the traffic threshold.
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State
Displays the group status.
Close button Closes the window.
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3.7.1.2 Counter The counter is used to track calls on a per-user or per-node basis. Because the counter is tIypically used for billing purposes, it is recommended that the system administrator password protect the data in the counter.
To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension. 2. Enter the search parameters in the query field. 3. Click search. 4. All users who meet the search criteria are listed in the results list. 5. Select the appropriate user and click select to launch a dialog box containing information about the user's call history. 6. When you finish extracting information , you can: Reset - Resets all the counters. Exit- Return to the User query panel for a new- user search.
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Query field Enter your search parameters.
Search type drop down Select the search criteria, fill in the query field and hit search button.
Search button
Select button Press this button to show the call history from the selected user in the result list.
Result list
Select a user and press the select button to launch a dialog containing the user's call history.
Close button Closes the window.
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3.7.1.3 Financial report
The Financial Reports window allows users to search and sort financial data in many different ways to generate reports. This information is often priority, so it is recommended that the administrator limit access to this window. 1. In the appropriate fields, enter the starting date and ending date for the required financial report. 2. Click the print button to print the report.
Start date The start date of the report. 1. End date The end date of the report. 1. Print button Press this button to generate the report.
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3.7.1.4 Monitoring options The Monitoring option allows the attendant to create filters, or screening scenarios, that screen or monitor particular users. Users can be monitored or screened individually or as part of a group. Specific calls can also be monitored, sum as those of a specified duration or cost.
To set up a monitoring profile. 1. Select who is to be monitored from the following options: No users - no user activity will be monitored. All users - all user activity will be monitored. Users in the list - the attendant creates a list of users to monitor. 2. Select the criteria for analyzing and tracking: Duration - all calls equal to or longer than a specified length of time will be monitored (Duration Threshold). Cost- all calls which meet or exceed a pre-defined cast will be tracked (Cost Threshold). By cost and duration - both of the above criteria will be applied. All calls - all calls will be monitored. 3. Click Apply to accept your choices. 1.
Current selections
Shows the current selections.
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User filter Select who is to be monitored from the following options: No users - no user activity will be monitored. All users - all user activity will be monitored. Users in the list - the attendant creates a list of users to monitor.
Apply button Press this button to accept your choices.
Filter Select the criteria for analyzing and tracking: Duration - all calls equal to or longer than a specified length of time will be monitored (Duration Threshold). Cost- all calls which meet or exceed a pre-defined cast will be tracked (Cost Threshold). By cost and duration - both of the above criteria will be applied. All calls - all calls will be monitored.
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3.7.1.5 Cost threshold The operator or a user authorized by the system administrator can determine and change the cost threshold.
Current status
Shows the current threshold.
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3.7.1.6 Duration threshold The attendant or a user authorized by the system administrator can determine and change the duration threshold.
To change the duration threshold: 1. Enter the new duration threshold in the appropriate field. 2. Click Apply to accept the change.
Current status
Shows the current duration threshold.
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3.7.1.7 Monitoring user list Monitoring user's is used to display or alter the screening list.
Monitoring list
Lists the searched users.
Add button Opens the user query panel.
Delete button Deletes the selected user from the list.
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3.7.1.8 Traffic state Traffic Stale is used to monitor network activity and enable or disable the group call overflow feature.
Current status
Shows the current state.
State selection
Select enable or disable and press apply.
Apply button Press to apply the setting(s)
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3.7.1.9 Traffic threshold Traffic threshold is used to monitor or modify the group call traffic threshold.
Current status
Shows the current overflow status.
Overflow threshold
Enter the overflow threshold value and press apply..
Apply button Press to apply the setting(s)
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3.7.1.10
Group status Change the status of the group.
Note: The window includes 4 separate services which may require the attendant password, or which may be restricted separately. Note: If a service requires a password, and the password has not been entered since service mode where opened, a dialog box opens after clicking apply. Enter the attendant password to enable the selected mode. Current status
Shows the current group state. Group status
Select the group status and press apply. Apply button Press to apply the setting(s)
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3.7.1.11
Entities status
The Entities Status is the feature which allows the attendant to view the current list of entities.
Note: The window includes 4 separate services which may require the attendant password, or which may be restricted separately.
Entity list
List with all available entities.
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Entity status buttons
Select one of the following options: Night Day Forward 1 Forward 2 Normal - Set the status to follow the status of the operator group.
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3.7.1.12
System
Date Enter the current date.
Apply button Press to apply the setting(s)
Time Enter the current time.
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3.7.1.13
Subscriber
The counter is used to track calls on a per-user or per-node basis. Because the counter is typically used for billing purposes, it is recommended that the system administrator password protect the data in the counter.
To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension. 2. Enter the search parameters in the query field. 3. Click search. 4. All users who meet the search criteria are listed in the results list. 5. Select the appropriate user and click select to launch a dialog box containing information about the user's call history. 6. When you finish extracting information , you can: Reset - Resets all the counters. Exit- Return to the User query panel for a new- user search.
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Query field Enter your search parameters.
Search type drop down Select the search criteria, fill in the query field and hit search button.
Search button Click to search.
Select button Press this button to show the subscribers services from the selected user in the subscriber services details.
Result list
Select a user and press the select button to launch a dialog containing the user's call history.
Close button Closes the window.
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3.7.1.13.1
Subscriber services window
Click one of the following service tabs: Any changes made to the service take effect when the attendant selects a new service or clicks apply. • Info - displays the user's configuration, such as the user billing center, the operating categories, metering, etc. • DND - activates the Do Not Disturb feature in the box reserved for this purpose on the user set. • Password - the user resets the set password in the box reserved for this purpose. If the user does not have a password, the editing box is dimmed. • Forward - the user selects the type of forward from the following list: No Forward Active Immediate Unconditional Forward Forward On Busy Forward On No Answer Forward Main lines Forward Secondary lines.
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3.7.1.14
Whom
IPUI number
Enter the IPUI number of the set.
Apply button Press to apply the setting(s)
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3.7.1.15
PARI
PARI
The system identification number associated with the wireless set displays.
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3.7.1.16
DECT installation
To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension. 2. Enter the search parameters in the query field. 3. Click search. 4. All users who meet the search criteria are listed in the results list.
Query field Enter your search parameters.
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Search type drop down Select the search criteria, fill in the query field and hit search button.
Search button Search the system according to the search type and the filled information in the query textbox.
Result list
Select a user and press the uninstall button to remove the DECT set from the system.
Close button Closes the window.
Uninstall Removes the selected set from the system.
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3.7.1.17
Registration
Handset registration
Select the type of DECT set: Permanent- used to allocate the DECT of an internal user. Internal visitor- used to allocate a DECT for use by a visitor. External visitor- used to recognize an external user's DECT.
Register Brings up the register dialog.
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3.7.1.18
Deregistration
To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension. 2. Enter the search parameters in the query field. 3. Click search. 4. All users who meet the search criteria are listed in the results list.
Query field Enter your search parameters.
Search type drop down Select the search criteria, fill in the query field and hit search button.
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Search button Search the system according to the search type and the filled information in the query textbox.
Result list
Select a set and press the uninstall button to unregister the DECT set from the system.
Close button Closes the window.
Deregistrate button Removes the selected set from the system.
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3.7.1.19
DECT user modification
To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension. 2. Enter the search parameters in the query field. 3. Click search. 4. All users who meet the search criteria are listed in the results list.
Query field Enter your search parameters.
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Search button Search the system according to the search type and the filled information in the query textbox.
Modify button Click to modify the selected set.
Result list
Select a set and press the modify button to modify the DECT set.
Close button Closes the window.
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3.7.1.20
Expired DECT visitors
Expired visitors list
Lists the expired visitors DECT sets.
Expiry button Click this button to list the DECT sets that have reached their expiry date.
Deregister button Deregister the selected DECT set.
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3.7.1.21
Bundle reservation
Bundles list
Lists the available trunk groups and their current status.
Reserve button Reserves / release the selected trunk group.
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3.7.1.22
Bundle auto reservation
Current status
Shows the current status.
Selection
Select state.
Apply button Press to apply the setting(s)
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3.7.1.23
Direct outward dialing
Current status
Shows the current status.
Selection
Select state.
Apply button Press to apply the setting(s)
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3.7.1.24
Out of service trunk(s)
Current status
Shows the status of the trunks.
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4
Application menu
The Alcatel-Lucent 4059EE menu is available in the upper part of the window and has three parts. A file menu, a settings menu, personal directory menu and one help menu.
4.1 File The file menu.
4.1.1 Sign on In order to enable call handling in the operator you have to sign on. This can be done from the operator application menu, or using the key combination
This action is also available in the statusbar.
4.1.2 Sign off In order to enable call handling in the operator you have to sign on. This can be done from the operator application menu, or using the key combination
This action is also available in the statusbar.
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4.1.3 Exit You can exit the application from the operator application menu, by the key combination + F4> or by clicking on the exit button in the upper right corner of the application.
Exit the application.
Automatically sign off the operator and then exit the application.
Exit the application and if the operator is signed on, it will automatically sign off.
4.2 Settings You can configure the Alcatel-Lucent 4059EE in several ways to suite your way of working with the application. The settings are reached in the application menu.
The settings menu have three sub menus:
System settings - Normally configured by a technician. Wrong settings can led to unwanted behaviors of the application. Use with caution! More settings - Here you find the customizable settings of the application’s look and feel. Extensions - Extra software addons.
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4.2.1 System settings To show the system settings dialog simply click on the menu item. Use with caution! Changing the system settings can result in unwanted behavior of the application.
4.2.1.1 Call handling setting dialog Use with caution! Changing the system settings can result in unwanted behavior of the Alcatel-Lucent 4059EE application.
Drop down Drop down list with the installed call handlers.
Go to detailed settings button
Press this button in order to use the selected call handler and continue to the application settings.
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4.2.1.2 Application Settings dialog
Feature Selector button Brings up the call handling dialog. Warning, all changes will be discarded if you continue. A dialog will let you cancel the operation if you press the button by accident.
Application Settings button The selected setting.
Alcatel-Lucent OXE button Brings up the Alcatel-Lucent OXE settings. 8AL90608USAD Ed01
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Language drop down Select the running language. (This can also be changed in the language settings)
Reset to default button
Resets all system settings to default. Warning, all customized settings will be discarded if you continue. This will bring up the reset confirmation dialog.
Save and close button
Saves the configuration and closes the settings manager dialog.
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4.2.1.3 Alcatel-Lucent OXE settings dialog
Application Settings button Application Settings button
Feature Selector button Feature Selector button
Use IP Connection This shall always be ticked. For R&D purpose only.
Alcatel-Lucent OXE button Alcatel-Lucent OXE button
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PCX Host Enter the hostname or the IP-address of the Alcatel-Lucent OmniPCX Enterprise.
Operator directory number Enter the physical directory number of the operator.
Optional host 1
Optional host 2
Browse for folder button Brings up the "browse for folder" dialog.
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ABC-A Com path Path to the abcacom.exe file. Normally this is automatically set during installation of the Alcatel-Lucent 4059EE software. Com port For R&D purpose only. PC has softphone Tick this checkbox if the PC operator will use a softphone as associated set. Enable trace For R&D purpose only. Save and close button
Saves the configuration and closes the settings manager dialog. Reset to default button
Resets all system settings to default. Warning, all customized settings will be discarded if you continue. This will bring up the reset confirmation dialog.
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4.2.2 More settings Under the "more settings" menu you'll find the settings of all extensions and plug-ins.
4.2.2.1 Application settings
4.2.2.1.1 Language You can quickly change the language used in the application from the settings menu as shown in the image below. Note: Some texts, like the texts for the call handling are changed in the "Guide mode" dialog.
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4.2.2.1.2 Keyboard shortcuts There is possible to modify/load/save/restore the keyboard shortcuts. The Keyboard shortcuts window is reached from the settings menu
4.2.2.1.2.1 Keyboard shortcuts window
The keyboard shortcuts window is reached from the settings menu
Feature drop down
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Command filter
The filter let you quickly find what you're looking for. Just type a word that is included in a command and this will immediately reflect the command list.
Command list
Select the command that you would like to connect/change a shortcut.
Use numeric enter In case the return key is pressed, you can choose it it's the key placed by the alpha keys or the numeric keys. The default when using a standard keyboard is to have the "Make-Answer-Trasfer Call" command associated with the numeric enter key. In this case the checkbox shall be ticked.
Assign button Assigns the key shortcut to the currently selected command.
Key combination
Place the cursor in the textbox and press the key combination you would like to use.
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Disable button Removes the shortcut from the selected command.
Cancel button Close the dialog without saving any data.
Shortcut currently associated to...
If the key combination is used by another command you will see the currently associated command here.
OK button Save the data and close the dialog.
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4.2.2.1.2.2 Load keyboard schema window
The load keyboard schema window is reached from the settings menu
Feature selection drop down
The selected feature.
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Load path
The path where from the schema will be loaded.
Load schema button Replaces the current keyboard schema with the selected. Note: It's recommended to save the current schema before you load a schema.
Load dialog button Opens the "load schema window".
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4.2.2.1.2.2.1 The load keyboard schema open window
Treeview
The selected folder on the screen shot is manually created. It's recommended to create a folder for your keyboard files in order to find them easy. You can also store the files on a shared network drive so all operators can access the file if preferred.
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Keyboard file The Alcatel-Lucent 4059EE keyboard file to load.
Filter Default is *.keyboard files. Do not change.
Cancel button
Close the dialog without saving any data.
File name
Selected .keyboard file.
Open button
Loads the selected file closes the dialog.
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4.2.2.1.2.3 Save keyboard schema window
The save keyboard schema window is reached from the settings menu
Feature selection drop down
Selected feature.
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Save path
The path whereto the schema will be saved.
Save schema button Saves the schema to disk.
Save dialog button Opens the "save schema window".
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4.2.2.1.2.3.1 The save keyboard schema save as window
Client area
Treeview
The selected folder on the screen shot is manually created. It's recommended to create a folder for your keyboard files in order to find them easy. You can also store the files on a shared network drive so all operators can access the file if preferred.
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File name Here is where you type your filename. Give it a descriptive name in order to find it more easy.
File type Leave the file type as the default *.keyboard.
Save button
Saves the keyboard schema as the selected file name and closes the dialog.
Cancel button
Close the dialog without saving any data.
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4.2.2.1.2.4 Restore keyboard shotcuts If you want to restore the keyboard shortcuts to the default values you can do that by the "Restore keyboard shortcuts". Warning! All your current shortcuts will be replaces by the default one without further warnings. Make sure to save the current keyboard schema if you want to be able to restore it in the future. The restore keyboard schema dialog is reached from the settings menu
4.2.2.1.3 Automatic startup If you want to have the application started automatically, you can tick the "Automatic startup" menu item.
In order to disable the automatic startup, simply click the "Automatic startup" menu item so the checkmark disappears.
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4.2.2.1.4 Unified directory Brings up the Unified directory settings dialog
4.2.2.1.4.1 General
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Search by first name Tick the box to set the search to search by first name.
Cancel Close the dialog without saving any data.
OK Save the data and close the dialog.
Test Click to test connection.
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4.2.2.1.4.2 Messaging The message template lets the operator send preformatted email messages.
Template Shows a list of all defined templates.
Edit Click to start editing the name of selected email template. Press [Enter] to save.
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Add Click here to add a template. Max 10 templates can be created.
Delete Click here to delete the selected template.
Default Tick the box to set the selected template as default template.
Subject Write the preferred subject.
Message
Write the preferred message.
Macro
There are five macrons available to use. These are caller’s number, name of the caller, the logged in user, the recipient's first name and the recipient's last name. The information will be taken from the computer and call information (if this is available) and be displayed in the message instead of the macro. The macros can be dragged and dropped in the boxes, and will be added where the mouse is placed. Double click on the macrons will also add them to the boxes, and will be added where the cursor is placed.
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Cancel
Close the dialog without saving any data.
OK Save the data and close the dialog.
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4.2.2.1.5 Enable BLF In order to see the Busy Lamp Field pane it has to be enabled. This is done by set the "Enable BLF" menu item like the image below shows. If BLF is enabled a checkmark is visible left of the text.
To disable field just click at the "Enable BLF" menu item to remove the checkmark...
... and confirm the dialog by pressing "Yes".
Note, all your BLF items will be erased when the BLF is disabled, be sure to export the BLF configuration if you want be able to restore it.
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4.2.2.1.6 Log level The application saves events to a set of rotating log files in order to be able to track problems if they occur. The default level is "Low" and there is no reason to change it unlessa technician requests it requested by a technician.
4.2.2.2 Integration window
The integration window is reached from the settings menu
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Click to call
Tick this checkbox if you want the Alcatel-Lucent 4059EE to dial for you when a callto-link is clicked.
Click to search
Tick this checkbox if you want the Alcatel-Lucent 4059EE to do a lookup in the PAM system when a pamto-link is clicked. Only used when in combination with a PAM (Presence and Availability Management) system.
Cancel button
Close the dialog without saving any data.
Save button
Save the data and close the dialog. Note: The shield on the button is only shown if the UAC is available in the running Windows OS.
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4.2.2.3 ICS window
The ICS plugin settings window is available from the settings menu
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Host name
Enter the host name of the ICS server
Https Tick this checkbox if https is used.
User name Enter the user name of a supervisor.
Password Enter the password of the user entered in the user name field.
Test button
Test and verify the connection to the ICS server. The status of the test is displayed under the button.
Cancel Close the dialog without saving any data.
OK Save the data and close the dialog.
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4.2.2.4 OmniPCX Enterprise settings Brings up the configuration dialog for Alcatel-Lucent OmniPCX Enterprise settings.
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4.2.2.4.1 OmniPCX Enterprise Settings dialog
Trunk seizure Enter the trunk seizure prefix used in the Alcatel-Lucent OmniPCX Enterprise
International code Enter the international code prefix used in your country.
Country code Enter the ITU-T E.164 country code regarding to where the operator application is installed.
Area code Enter your area code (if used in your country).
Show queues on incoming call Automatically switch to the queue tab when an incoming call is alerting.
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Internal number length Enter the the length of the extensions used in your Alcatel-Lucent OmniPCX Enterprise. Use down flash Tick this box in order to automatically clear the screen when the call is cleared. Note: Only used with the SourceTech Tellus® PAM system.
Use blind transfer
Save missed call If checked missed calls will be displayed in the call log.
Show call alerts Displays the call alert window on an incoming call.
Alert timeout
Dial by CGI Enables support for OmniVista 4760 click to call
Font base size Set the font base (default 8). A larger number increases the font size, and a smaller number decrease it. Minimum value: 5 Maximum value: 20
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OK button Save the data and close the dialog. Cancel button Close the dialog without saving any data.
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4.2.2.4.2 S-keys Sorting of the s-keys allows the operator to arrange the keys according to their individual needs. Three layout presets are available: 1. Default layout a. PBX defined, suits most needs. 2. Keyboard layout a. Suited for Alcatel-Lucent usb keyboard users. Call handling s-keys are positioned last in the list as these are already present on the keyboard. 3. Mouse layout a. Suited for users without Alcatel-Lucent usb keyboard. Call handling skeys are positioned first in the list. The operator can also rearrange the keys using the up and down arrows.
Use default layout Tick the box to use the default layout, same layout as previous 4059EE.
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S-keys
These are the available S-keys.
Navigation arrows
Clicking these the selected S-keys will be moved up or down the list.
Revert
Clicking this will revert the layout to the first layout displayed in the list.
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Click to display the list with the available layouts.
Keyboard layout A layout base on users using the specific 4059EE call handling keys on the keyboard, the common call handling keys is displayed last in the list. The list can be rearranged with arrows.
Mouse layout A layout basee on users using the mouse in the 4059EE, the common call handling keys is displayed first in the list. The list can be rearranged with arrows.
Cancel
Close the dialog without saving any data.
OK Save the data and close the dialog.
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4.2.2.4.3 OpenTouch
Integration Tick to use integration to Alcatel-Lucent OpenTouch.
Host name Enter the host name of the OpenTouch server
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Notification port Define the notification port.
Notification public url Define the public notification address. This must be reachable from OpenTouch.
User name Enter the user name of a supervisor.
Password Enter the password of the user entered in the user name field.
Test button Tests and verify the connection to the OpenTouch server.
Cancel Close the dialog without saving any data.
OK Save the data and close the dialog.
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4.2.2.5 Presence handler Brings up the presence handler settings dialog.
4.2.2.5.1 General
Settings for the BLF pane. Grid size Enter the grid size for the BLF panes in order to use the align and auto align functions. Cancel button Close the dialog without saving any data. OK Button Save the data and close the dialog. 8AL90608USAD Ed01
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4.2.2.5.2 Presence Server
Enable Tick the box to enable the connection. Address The multicast address where the 4059EE receives presence data from the presence server. Cancel button Close the dialog without saving any data. OK button Save the data and close the dialog. Port Enter which port the connection should use.
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4.2.2.6 LDAP directory Brings up the LDAP configuration dialog.
4.2.2.6.1 LDAP settings
Host name Enter the host name for the LDAP Server.
Username Write the username for logging on to the LDAP server. This is only required with the login type basic.
Password Write the password for logging on to the LDAP server. This is only required with the login type basic.
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Base dn Displays the currently selected base distinguished name.
Secure connection Choose if the connection should use a secure protocol, available is LDAPS and TLS.
Login type Choose which login type should be used. The available types are anonymous and basic.
Time/Size limit
Set the time and size limit on the search.
Fetch base Click to connect to the LDAP server and fetch the base schema.
Mappings Click to open dialog to map the attributes. Export Click to export the current saved settings. Brings up a save dialog for the LDAP settings Set base dn Click to open the dialog to set base distinguished name. 8AL90608USAD Ed01
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Import Click to import settings. Brings up a open dialog for the LDAP settings
Cancel Close the dialog without saving any data.
OK Save the data and close the dialog.
4.2.2.6.1.1 Set base distinguished name Dialog to set base distinguished name. Press the different folders to open a subfolder and select which folder you want the search to start in. Press OK to save.
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4.2.2.6.1.2 Attribute mapping
Object class
List of the available LDAP object classes click to choose the class.
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The available attributes. To map the attribute, drag the attribute to the desired field in the mapping pane and drop it. The used attributes will be displayed in bold text. Mapping
The fields that can be mapped. Four fields are mandatory and must be mapped to be able to save the mapping. These are first name, surname, phone and uniqueID. When the field has a assigned attribute, the name of the attribute is displayed after the field name and the status icon is green. When the filed doesn't have an assigned attribute the status is displayed with a red icon. Five field are optional, these are Optional1 through 5. These will be shown in the contact details with predefined icons, 1-5;
Clear selected Click to clear the selected mappings.
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Clear all Click to clear all mappings.
Cancel Close the dialog without saving any data.
OK Save the data and close the dialog.
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4.2.2.6.1.3 Export LDAP Settings When clicking at the export button this dialog is displayed.
Location Choose the location of where the file should be saved.
File name Type in the file name.
File type Leave the file type as the default *.lmap.
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Save Save the data and close the dialog.
Cancel Close the dialog without saving any data.
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4.2.2.6.1.4 Import LDAP Settings When clicking on import this open dialog is displayed.
Location The location where the file is stored. File name Type the name of the file. File type Leave the file type as the default *.lmap. Open Open the file and closes the dialog. Cancel Close the dialog without saving any data.
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4.2.3 Extensions window
The Extensions window is reached from the settings menu
Extensions list
Installed extensions. Disabled extensions are shown with red text.
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Plugins
List of installed plugins. The plugins are normally located in the control pane.
Providers
List of installed providers. A provider is a piece of software that do lookups in external directories and are normally shown in the call handling windows.
Extension icon
The icon of the selected extension.
Extension detailed information
Detailed information of the selected extension. You can also enable / disable extensions if desired. Close button Closes the window.
Enable / disable button Enable / disable the selected extension.
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4.3 Personal directory
In the menu of the personal directory you can add or manage entries.
Add personal directory entry
Fill in the information in the dialog and press "Save".
4.3.1 Manage personal directory entries
In this window you can manage your personal directory either by deleting, edit, add new entries or import / export a whole set of entries.
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4.3.2 Edit personal directory
To edit an entry in the personal directory, simply search for the entry in this dialog and double click the name. The dialog from add a entry will be shown and you can edit the information. To delete an entry, mark the box to the left of the name and press "Delete selected".
4.3.3 Import personal directory The import item dialog is used to restore/load PD entries from a file or on another operator PC. To bring up the open dialog, click . Choose the file and click open to execute the import. The files that can be used for import is *.pdx and *.dat.
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4.3.4 Export personal directory The export is used to save the PD entries to a file in order to use it as a backup or import it on another operator PC. To bring up the open dialog, click . Enter the preferred name of the file and click save to execute the export. The exported file will be saved as *.pdx.
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4.4 Help The help menu show some information about the Alcatel-Lucent 4059EE application.
4.4.1 License Information window
The license information window is reached from the Help menu
Licensed to Shows who the software is licensed to.
Installation ID Unique ID - Used for license creation.
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Installed modules
List of installed modules.
Change License button Brings up the license dialog.
Close button Closes the window.
4.4.2 Logfile location When pressing the option "Open logfile location" a window from the folder where the logfiles are stored will be opened.
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4.4.3 About window
The about window is reached from the help menu
Name and version
Here you'll find the name and version of the Alcatel-Lucent 4059EE application.
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Installed features
List with all installed extensions and features.
Close button Closes the window.
View License button Displays the license dialog.
Home page Visit Alcatel-Lucent on the web.
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5
Operation
This sections shows some call handling scenarios of 4059EE and is based on default settings.
5.1 Answering an incoming call When a call is answered in the Alcatel-Lucent 4059EE it is displayed in the call handling fields, if the number is stored in LDAP the detailed pane will be shown. The attendant can answer either by pressing the Answer key or by pressing Enter on the keyboard. The call is then routed to the attendant's headset or handset. On a regular keyboard the NUM Enter button is for answering a incoming call:
On Alcatel-Lucent USB keyboard there are different keys for external and internal calls.
This is for external calls
This is for internal calls. When the call is answered it's time to transfer the call to the right person. It is also possible to answer a call in the queue by double-click the call in the list.
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5.2 VIP calls VIP calls are displayed in red color.
The VIP information is displayed in brackets [ ] in the call information.
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5.3 Transfer a call To transfer a call, the attendant presses the Transfer/Hold key on the keyboard.
Note: This key is also used to place a call on hold. To transfer a call using the Alcatel-Lucent USB keyboard: 1. With a caller on the line, press the key once. This places the caller on hold. 2. Call the party to whom the call will be transferred. 3. Press the Transfer/Hold key again. This puts the two callers in conversation and returns the attendant set to an idle state. To transfer a call using a regular keyboard: 1. With the caller on the line, call the party to whom the call will be transferred. 2. Press NUM Enter to put the two callers in conversation, this returns the attendant set in an idle state.
5.4 Blind transfer Blind transfer is available option in the operator. This allows the operator to do the transfer "blind", which means that you can transfer the call without the need to call the person before transfer. Blind transfer is enabled in OmniPCX Enterprise Settings dialog, tick the box to enable blind transfer
To transfer a call with blind transfer, the attendant presses the Make call key on the
keyboard. To blind transfer the call using the Alcatel-Lucent USB Keyboard: 1. With a caller on the line, enter the number to whom the call will be transferred. 2. Press the Make call key to put the two callers in conversation, this returns the 8AL90608USAD Ed01
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attendant set in an idle state. To blind transfer a call using a regular keyboard: 1. With the caller on the line, enter the number to whom the call will be transferred. 2. Press NUM Enter to put the two callers in conversation, this returns the attendant set in an idle state.
If the blind transfer is enabled and the operator needs to call the part before transferring the blind transfer can be disabled for just that call.
This is done by pressing the key and the Make call key . This will disable the Blind transfer and let the operator call the part and can thereafter transfer
the call by clicking Make call key
.
5.5 Transfer a parked call* To transfer a parked call, common hold must be created. To the attendant presses
the Transfer/Hold key on the keyboard. Note: This key is also used to place a call on hold. To transfer a call using the Alcatel-Lucent USB keyboard: 1. With a caller on the line, park that call. 2. Answer a new call. 3. Pick up the parked call. 4. Press the Transfer/Hold key. This puts the two callers in conversation and returns the attendant set to an idle state. To transfer a call using a regular keyboard: 1. With the caller on the line, park that call. 2. Answer a new call. 3. Pick up the parked call. 4. Press NUM Enter to put the two callers in conversation, this returns the attendant set in an idle state.
(* ) Requires dedicated parking queue and >=R10.1.1
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5.6 Call-by-name To call-by-name: 1. Type the first letters in the last name, the search will be triggered. 2. This will display a result and show all the information about the person, LDAP and personal directory included. 3. The icon representing call by name ( ) will be displayed next to the name and number. 4. Press tab to mark the field and press Enter or F12 to call. When there are results from both call by name and LDAP on the same person, the results will be merched and it will be displayed with the LDAP icon
.
5.7 Placing a call to a busy internal user When the line(s) of the destination set is in use, the attendant set reflects the status of that set as "busy". A multi-line set which has at least one remaining free line is considered by the attendant to be a free set.
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5.7.1 Single-line or analog As soon as the attendant dials the number and presses Call, the call handling field provides information about the user.
In this example the recipient is on the phone. To put the caller on hold, press the Transfer/Hold button on Alcatel-Lucent USB keyboard. On a regular keyboard, press NUM Enter. The attendant has also the following options: 1. Break in - allows the attendant to interrupt the conversation. This feature needs to be enabled by the system administrator, and only appears when the administrator has enabled it. 2. Call back - sends a call back request to the busy set. Upon the conclusion of his conversation, the recipient is informed that the attendant tried to reach him/her and to return the call. To pick up a call on hold the attendant uses the Extrl Trunk key If none of these options is used the attendant can choose to press the Release key
(on the Alcatel-Lucent USB keyboard
regular keyboard
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5.7.2 Multi-line As soon as the attendant dials the number and presses Call, the call handling field provides information about the user.
In this example the window reads "Busy" to indicate that the recipient is currently on the phone. However, this is a multi-line, and still accepts calls. The attendant has several options, reflected by the F-keys at the bottom of the window. 1. Call rings through to the set on another line. 2. Break in allows the attendant to interrupt the conversation. This feature needs to be enabled by the system administrator, and only appears when the administrator has enabled it. 3. Call back sends a call back request to the busy set. Upon the conclusion of the conversation, the recipient is informed that the attendant tried to reach him/her and to return the call.
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5.8 Wrong number/Out of service When the attendant dials the number and presses Call, the call handling field provides information about the user. If there is no match on the dialed number, the following information displays:
If the wrong number is dialed or if the phone is out of service, press the release key to fully release the call (Both call handling windows will be closed), to only release
the right call handling window use the key called Cancel enquiry
Alcatel-Lucent USB keyboard and the NUM Slash
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5.9 Programmable keys In the Alcatel-Lucent 4059EE there is a possibility to use programmable keys. These are shown in the bottom of the window, next to the F-keys. When the attendant presses one of the programmed keys it launches the call window, just as if the attendant had dialed the number and pressed call.
5.10 Closed phone If a user has DND activated on their phone and the attendant knows that the user is by his/her phone, it is possible to go through anyway. Press the button marked CallBack in the field with F-keys.
5.11 Break in In some situations, it may be necessary for the attendant to interrupt (Break in) a call in progress. The call handling field provides information about the user.
This window indicates that the user is busy in another call. At the bottom of the window, the BreakIn function key appears. It authorizes the attendant to break into the users conversation. After pressing the associated S key on the keyboard, or clicking the the screen button, the attendant breaks into the conversation. The attendant can end the break in by pressing the function key again.
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6
LDAP Directory
In 4059EE you can use call by name in the LDAP directory. The result from a search will be displayed in the result pane and the LDAP result will be marked with this icon: Multiple results
Use TAB to set focus to the result grid. When you mark the result row (either by a mouse click or by stepping in the grid) a detail pane will be shown. Click Enter or F12 to call the associated phone.
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In the detailed pane there will be different icons representing different devices. - Title - Mobile number - Organisation - Pager - E-mail - Phone - Complete number - Unknown - Fax - Extension - Home number
Five icons represent optional fields with information. - Optional 1 - Optional 2 - Optional 3 - Optional 4 - Optional 5 To call another phone then the associated you can click at the number after the icon or you can press SHIFT + TAB to set the focus to phone in the detail view and step to the phone using the arrows. Call the marked phone by clicking Enter or F12. A single result
When you have a single result and press TAB the first phone in the persons detail view will be marked. To mark another phone use TAB or step up and down by using the arrows. Call the selected phone by clicking Enter or F12.
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7
Personal directory
The operator can create a personal directory with name and number that are searchable. In the search results the entries from Personal Directory is indicated by a blue icon.
If the result from personal directory is identical with the result from LDAP, they will be merged and only the LDAP result will be shown. Press TAB to set focus to the search result grid.
If you press Enter or F12 when you have the personal directory field marked you will call the number. .
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8
Phone lists
The phone lists displays all calls to the application. Three different icons are displayed next to the number Missed call Called number Answered call The operator can choose to save a number from these lists to the personal directory. Right click at the number you want to save and press "Save number"
The dialog from "Add personal directory entry" will be displayed.
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9
Directory LookUp
From the Operator it is possible to do a lookup in the directory in OmniVista 4760 or
8770. With the Alcatel-Lucent USB Keyboard this is done by clicking at
on a regular keyboard it is done by clicking
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10 Search This sections covers the search features.
10.1 Combined search A combined search can be done in the operator.
There are now two search fields available. The left is always set to search on name/number. The right box can be altered between the different search criteria. To alter the criteria, right click in the box. A dropdown with the available criteria is unfolded. Click to select new criteria. Press the pin icon the criteria.
if you would like to save
This means that the chosen criteria aren’t saved and that the criteria will alter to the saved one, when you press [ESC] to clear the search. This means that the criteria are saved and will remain after you press [ESC] to clear the search.
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10.2 Columns The search columns are resizable; just drag the column header to the desired width. The same width will be applied to both left and right panes.
The result can be sorted ascending and descending by clicking the column header.
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10.3 Hide grid The search grid can be hidden to make it easier to see all the information that is displayed in the detail view.
When a detailed view is displayed, press will be hidden and the focus is set to the search field.
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10.4 Send messages
Messages can be sent when there is a detailed view with an email address displayed. To send a message it is required that the user has an email address. The message uses pre-defined templates, these templates are defined in Unified directory settings The message can be created in two ways either by clicking on the email address in
the detail view or by using the keyboard shortcut, (by default). If the user has more then one template defined and want to use another template then the default,
the user presses + . This will display a dropdown where the user can choose between all available templates. These actions will bring up the computers default mail client, with the predefined information taken from the template.
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11 Calendar lookup With the calendar integration the operator can retrieve calendar appointments for the current day for a specific user*. The calendar lookup is done when a user’s detail view is displayed. If the user has an appointment in the calendar for that current day, the calendar is automatically displayed.
With a keyboard shortcut the calendar pane can be toggled. Use side.
+
to toggle the left calendar pane and
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+
to toggle the right
Alcatel-Lucent 4059 Extended Edition Attendant Console User Guide
The calendar items are displayed in different colors depending on what kind of meeting it is. Default color of all meetings is yellow. High important appointments are displayed in red and low important appointments are displayed in blue. Only subject and location are displayed as information about the meeting. When the appointment is flagged as private, the subject and location is shown as “***” The Busy status of the meeting is shown on the left side and colorized as; Busy = Transparent Out Of Office = Purple Free = White
Use the arrows to navigate to another day in the calendar or use the calendar icon to bring up a calendar picker.
*The SourceTech Presence Service is required for the calendar integration.
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