40190273 Parle G Sales and Distribution

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Table of Contents 1. Acknowledgement

3

2. About the „ B si cuit‟ Industry

4

3. Parle: History and More 3.1 About Parle 3.2. History of the company 3.3. Parle Biscuits 3.4. The Production Units of Parle 3.5. Parle Annual Production (Biscuits) in Million Metric Tonnes

6 6 6 6 7 7

4. The Macro-environmental Factors

8

5. Porter‟s Value Chain: Parle G

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6. The Perceptual map

10

7. Product Life Cycle

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8. The Distribution Channel Network: Parle

11

9. The Parle G Distribution Network 9.1. Intensive Distribution 9.2. The Channel Members of the Distribution Network of Parle 9.3. The Channel Members and Logistics 9.4. Channel Dynamics

12 12 12 12 12

10. The Parle Distribution Network Logistics 10.1. Selection of Channel Members for Parle 10.2. Motivation of Channel Members 10.3. The Channel Members of the Parle Distribution Network 10.3.a. The Distributors 10.3.b. The Retailers 10.4. Evaluation of the Channel Members

13 13 14 14 14 15 15

11. Conflicts and Co-Operation 11.1 Conflicts among the Channel Members 11.2. Co-operation among the Channel Members

16 16 16

12. The Distribution Channel and Parle

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13. Suggestions for the Parle Distribution Channel

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Acknowledgement Parle: Distribution, Logistics and Management – a Report would not have been possible without the support of the various distributors and Channel Members who were interviewed in the due course. We would like to acknowledge the valuable feedback from the factory unit of Parle: Parle Agro Foods in Garia, Kolkata, West Bengal. A Special mention needs to be made for Mr. Bizeet Kumar, Production Executive, Quality Control Division, Parle Agro Foods, Garia, Kolkata. He was very helpful in furnishing the intricate details of how the distribution logistics of Parle actually work. Thank you, to Mr. Debanjan Sengupta, Production, Quality Control, Keventor Agro, Subsidiary of Parle Agro, Kolkata. He was really kind to share details of the distribution channel prevalent therein. A special mention for Prof. Nalin Jain, teaching us the vital concepts of Channel Design and Logisti cs. We‟d sincerely like to acknowledge all the help that we got from various domains in the successful execution of this project report. Thanking All

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2. About the ‘Biscuit’ Industry The Indian bakery industry is dominated by the small-scale sector with an estimated 50,000 small and medium-size producers, besides the 15 units in the organized sector. Apart from the nature of the Industry, which gravitates to the markets and caters to the local tastes, the industry is widely dispersed also due to the reservation policies (relating to the small scale industries) of the government. The two major bakery products, biscuits and bread, account for 82% of all bakery production. The unorganized sector accounts for about half of the total biscuit production estimated at 1.5 million tons. It also accounts for 85% of the total bread production and around 90% of the other bakery products estimated at 0.6 million tons. The last includes pastries, cakes, buns, and others. Biscuits are estimated to enjoy around 37% share by volume and 75% by value of the bakery industry. The organized sector caters to the medium and premium segments, which are relatively less price- sensitive. The organized sector is unable to compete at the lower price range due to the excise advantage enjoyed by the informal sector. The organized segment in biscuits has witnessed a steady growth of about 7.5%, conforming broadly to the growth rate of GDP. Bakery industry in India is the largest of the food industries with annual turnover of about Rs. 3000 Crores. The biscuits are becoming quite popular in rural areas as well. Nearly 55% of the biscuits are consumed by rural sectors. The biscuit industry in India comprises of organized and unorganized sectors. The FBMI represents the organized biscuit industry consisting of small scale, medium and large biscuit manufacturers located in all zones and all states of the country. The biscuit industry is been experiencing steady growth of 14-15% annually. In 2008, the growth exceeded 16% mark on account of exemption from Central Excise Duty on biscuits. The Industry estimates project a 17+% growth of the industry. The sentiments are sedate in lieu of the economic downturn that has hit the entire country. The FMCG sector on its part too is reeling under this slump.

20 18 16 14 12 10 8 6 4 2 0

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2004-05

2005-06

2006-07

Data courtesy: scribd.com

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Even today the Indian Biscuit Industry is dominated by the unorganized sector with a composite market share of 55%.

Indian Biscuit Industry as on 200910

Unorgani ze d Sector 55%

Organize d Secto r 45 %

Indian Biscuit Industry market share as on 2009-10 (in %) Priyagold 12%

Britania 30%

Sunfeast Others 9% 9%

Parle 40%

Organized Indian Biscuit Industry y

Data courtesy: scribd.com

Major industry players FMG XVIII A

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3. Parle: History and More 3.1 About Parle Parle Products has been India's largest manufacturer of biscuits and confectionery, for almost 80 years. Makers of the world's largest selling biscuit, Parle-G, and a host of other very popular brands, the Parle name symbolizes quality, nutrition and great taste. With a reach spanning even the remotest villages of India, the company has definitely come a very long way since its inception. Many of the Parle products - biscuits or confectioneries, are market leaders in their category and have won acclaim at the Monde Selection, since 1971. With a 40% share of the total biscuit market and a 15% share of the total confectionary market in India, Parle has grown to become a multi-million dollar company. While to consumers it's a beacon of faith and trust, competitors look upon Parle as an example of marketing brilliance. 3.2. History company

of

the

In 1929 a small company by the name of Parle products emerged in British dominated India. The intent was to spread joy and cheer to children and adults alike, all over the country with its sweets and candies. The company knew that it wouldn‟ t be an easy task, but they decided to take the brave step. A small factory was set up in the suburbs of Mumbai, to manufacture sweets and toffees. A decade later it was upgraded to manufacture biscuits as well. Since then, the Parle name has grown in all directions, won international fame and has been sweetening people's lives all over India and abroad. Apart from the factories in Mumbai and Bangalore Parle also in Bahadurgarh in Haryana and Neemrana in Rajasthan, which are the largest biscuit and confectionery plants in the country. Additionally, Parle Products has 7 manufacturing units and 51 manufacturing units on contract. 3.3. Biscuits

Parle

Parle biscuits are linked with factors of power and wisdom providing nutrition and strength. Parle biscuits are indeed much more than a tea- time snack, they are considered by many to be an important part of their daily food. Parle provides one and all with a basket of biscuits which is not only satisfying but are also of good and reliable quality. Parle biscuits cater to all tastes from kids to FMG XVIII senior citizens. They have found their way into theA Indian hearts and homes.

Parle G is a source of strength for both body and mind due to the sumptuous amount of milk and wheat. It is the Largest selling Biscuit Brand in the world.

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3.4. The Production Units of Parle The company also has plans to setup operations in Assam and Andra Pradesh in the near future. Data source: Parle official website

3.5. Parle Annual Production (Biscuits) in Million Metric Tonnes 2 1.5 1 0.5 0 2003-04

Data source: Parle official website

200405

200506

200607

200708

2008-09

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4. The Macro-environmental Factors The factors enlisted below affect the eventual Marketing Strategy for Parle Positives Tax based incentives by the government. Value Added Tax Helpful state governmentsin providing incentives towards infrastructural developments.

Negatives

Political Factors

Increase in per capita income of Indians. (up by

Rigid „Standards and Measures‟ act. Conformance to size. Production and distribution licenses are difficult to attain.

Rise in sugar prices manifold. over 25% in six months)

Increase in the purchasing power on Indians.

Economical Factors

Slump in the country‟s GDP to 6%

Huge gap between the Wholesale Price Index and the Consumer Price Index.

Innovations in the sector, Boast to Research and Development.

India is currently the largest producer of Biscuits in the world.

Technological Factors

Better products mean heightened competition.

Better lifestyle, affluence and better perception about biscuits

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Social Factors

„Health‟ consciousness consumers: some may move to healthier options.

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5. Porter’s Value Chain: Parle G The Porter‟s Value Chain for Parle G has been assessed on the five parameters of power of suppliers and buyers, treats from substitute and new entrant and the internal rivalry are as follows: The threat of a new entrant in the organized biscuit industry for Parle is low: • The industry is capital intensive; with already so many existing players in the market, a new entrant would find it really difficult to establish it. • Investments in promotions, advertisements, and product establishment are very high. • The distribution system is complex and difficult to duplicate. The Power of suppliers to affect Parle G is fairly low: • The basic commodities such as wheat, sugar are available. Though with the increasing gap between the WPI and CPI, prices of commodities is a worry. Sugar especially is a bottleneck. Intra-industry rivalry for Parle is high: • Even though Parle is a comfortable market leader with 40% of the market share, there is immense competition among the existing players to capture the maximum market share. The USP of Parle G has been „price‟ . A biscuit pack at Rs. 3, readily available in all pan-bidi shops made it such a success story. But today this business model is being duplicated by the other industry members. The power of buyers is very high: • Availability of many kinds of biscuits in the low and moderate pricing FMG XVIIIofA category. This forced Parle G to come out with a Rs. 30 family pack biscuits. It also modified its distribution channel for the same purpose.

•

The unorganized sector is always an option for the buyers.

The power of substitutes to affect the prospects of Parle G is also very high: • The growing packaged snack industry is become a real cause for concern for the biscuit industry. This is for this reason that most members of this industry have ventured into the confectionary and packaged snack business as well. The traditional home cooked Indian snacks are always a threat. •

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6. The Perceptual map

The Indian Biscuit Industry Price

v Distribution

Data source: scribd.com

• As per the above perceptual map, Parle G scores the best. It has the best distribution network among the competitors. It also has the best „lowest‟ pricing strategy. • Britania is the nearest to Parle, and its no surprise that Britania has 30% market share only after Parle at 40%. • ITC‟s Sunfeast and Priya Gold are somewhere in between in price and distribution network. A market share in the region of 10% is evidence to the fact. Marino and Horlicks are niche players hence, have a higher price and a less intensive distribution strategy.

7. Product Life Cycle

• •

Presently, Parle G is in the maturity stage of its PLC. Having said this, the brand is going strong.

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Intensive distribution employed.

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8. The Distrib ution Channel work: Parle Net Manufacturing Unit of Parle at various locations

Parle Depots

Wholesalers and Distributors

Transportation to next level

Retailers: Pan-bidi/city stores

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9. The Parle G Distribution Network 9.1. Intensive Distribution Parle uses Intensive Distribution for Parle G. This is the ideal strategy for the market leader as intensive distribution has the following advantages: • Increases coverage and sales • Increases product availability • Encourages retailers to compete aggressive. Higher competition leads to narrower margins for the retails hence, increases the ultimate margin for the manufacturer. 9.2. The Channel Members of the Distribution Network of Parle The Parle distribution network for biscuits has essentially four levels as enlisted below: • Parle Depots • Wholesalers and Distributers • Carry Forward Agents (if required) • Retailers 9.3. The Channel Members and Logistics Parle has nearly 1500 wholesalers, catering to 425000 retail outlets directly or indirectly. A two hundred strong dedicated field force services these wholesalers and retailers. Additionally, there are 31 depots and Carry and Forward agents supplying goods to the wide distribution network. Parle has level 1, level 2, level 3 distribution channels levels. Level 1: Availability of Parle G biscuits at all departmental stores across the length and breadth of the country. Level 2: Since it's an FMCG product this channel exists for customers scattered throughout the country. Level 3: Mass consumption and suitable for National and International coverage. For e.g. Parle's international operations consist of serving markets in the Middle East,A FMG XVIII Africa, South America, Sri Lanka, Australia and North America for which the 3 level

distribution channel exists. 9.4. Channel Dynamics Parle has a multi-channel marketing system since it uses more than two marketing channels to reach all its customer segments.

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10. The Parle Distribution Network Logistics 10.1. Selection of Channel Members for Parle Parle takes into consideration a host of factors while selecting the channel members. This is because it believes that selection of channel members is a long run decision and the rest of the decision regarding the supply chain depends upon the efficiency and coverage by the channel members. The following are the host of factors considered by the company in selecting the channel members: •

Authentication is required by the regarding the identity of the channel members, which includes the name and address, photograph of the location. • Proof of solvency which requires name and address of the channel member‟s bankers • Safety of the inventory, which means that the distributor/ dealer should get the stock of the company insured. • Inventory or the perishable goods kept by the distributor/ dealer should be in good condition which means a detail of storage space and Refrigeration facility is to be provided. • Details of the delivery vehicle, which includes the following:  Light Commercial Vehicles,  Matador,  3 Wheeler Van,  Tricycle Van and Hand/Push cart.  The number and model of each of the vehicle needs to be furnished to the company. •

Company acknowledges the fact that it needs to be sensitive to the market demands. For this it requires that a number of salesmen needs to be present on the field. • The salesmen too are divided into various categories like  The Field salesmen  Counter salesmen • The details of Clerical Staff and labour are to be provided. The technical competence of the salesmen needs to be mentioned. • Details of the various products of other companies that the channel member keeps have to be FMG XVIII A provided. The following also need to be furnished with the above:

 The annual sales of these products have to be mentioned.  Details of complementary products and product lines need to be mentioned. •

Dealers of the company must carry a good reputation. This is due to the fact that Parle believes that the reputation of the dealer affects the clientele in the long run. • Market coverage by the distributors needs to be defined which includes details of Geographic coverage and Outlets per market area. • The company also requires the dealers to furnish any Advertising and Sales initiative undertaken by them on behalf of the company.

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10.2. Motivation Members

of

Channel

Parle strongly believes in maintaining a good relationship with the channel members so that they are genuinely motivated to work for the company. For the company, motivating its channel members is of utmost priority because of the following reasons: • If the channel members are motivated, they can also initiate advertising and sales promotion schemes on behalf of the company. • However to keep the channel members motivated to work, the company has to incur certain costs but the benefits of it are felt in the long run.

10.3. The Channel Distribution Network

Members

of

the

Parle

10.3.a. The Distributors • One of the main factors, which keep the distributors motivated, is the margin. Usually the margins offered by Parle are 8%. Now-a-days it has been raised to 8.5%. •

Volume wise this comes out to be a big figure since Parle‟s product has a good demand in the market. However compared to the other companies the margins are still lower since the new players in the market offer a much higher margin. But the very fact that Parle‟s products have good demand in the market motivates the distributors to stock it.

•

Parle Products being a cooperative cannot afford to give heavy monetary incentives. Parle‟s products are considered to be value for money since the company does not believe in charging high margins. In fact all monetary incentives are just the short run means to promote the company‟s product.

•

In order to keep the Channel members motivated in the long run, Parle has build on the concept of “Trade Marketing” which makes the dealers and the distributors believe that the company‟s products are worthy of being pushed in the market.

•

The company is organizing various Total Quality Management initiatives and workshops. Here various counseling measures are undertaken by the company to improve the overall working of the distribution network.

•

Vision and mission statement: the company cascades down the vision to FMG XVIII the various channel members; this is done through various events organized byA the company at different locations where the values of the company are made

clear and enforced to the channel members. •

Also the fact that Parle being a cooperative society cannot afford to spend exorbitantly on such events therefore it has a very traditional way of organizing these get together which leaves an impact on the members.

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10.3.b. The Retailers • Trade schemes: these are undertaken by the company only for the hard selling items e.g. Biscuits and Snacks etc. for these the company raises the margins by 2%, also schemes like good packaging incase of butter and cheese is undertaken by the company. However this is only a short-term initiative to push the products of the company. •

Glow boards: the company puts up glow boards at the retailer and pays the major portion of the cost.

•

Schedule of the salesmen: they provide the retails with this schedule so the retailers can pre estimate the quantities of the various products needed.

•

Infrastructure facilitation: the company facilitates the retailers to buy beautiful stalls by formulating an easy payment program and a commitment to buy back the equipment at a reasonable price when the value of the equipment has depreciated.

10.4. Evaluation of the Channel Members Parle has a three pronged process to evaluate its channel members. These are the Beat Plan, the Cumulative Performance plan and Target versus Achievement Plan. •

Beat plan: this plan is generated for the various product categories. A weekly schedule is prepared for various markets and the retailers the turnover for each of the product is calculated for the wholesale dealers.

•

Cumulative performance: the performance of the dealers is averaged out over a period of three years where a comparison is made of the present performance vis-à-vis the previous ones.

•

Target versus achievement: the performance and the targets are compared and therefore the gaps are identified which help in evaluating the wholesalers and the distributors and planning for the next year as well. This is done for each of the product category.

•

Other criteria: these need to be fulfilled by the channel members of Parle. • Details of the bank guaranty • Photographs of the offices • Details of the wholesalers and the distributors‟ salesmen and the product lines they deal in. • The computerization facility available. • The storage space. FMG XVIII A • Stall facility with photograph. •

Details of the delivery vehicle with photograph.

• •

Summary of the monthly potential sales of markets. Summary of the product wise monthly sales potential of institutions.

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11. Conflicts and Co-Operation Among the Channel Members and Parle 11.1 Conflicts among the Channel Members •

Ownership of assets: Previously the company used to give the products on lease to the retailers, when the company wanted the stuff back; the retailer disagreed to comply and created issues of ownership. • Stocking issues: The company doesn‟t want the retailers to stock the competing brand in the company leased stall, which at times s hard to manage as retailers tend to do it often. •

Replacement of products: The deterioration in the product calls for fail in replacement by the company this major issue of vertical conflict.

• Credit policy: Compared to the market, the company‟s credit period is less that specially incase of institutional sales is very important. • Packaging: The channel members for easy storing demand a better quality of packaging. •

Replenishment: The replenishment of the stocks is not prompt in case of Parle cheese Biscuit and all hard selling items.

• Margins: The Company provides least margins to all the channel members. For e.g. The retailer’s margin in case of Parle G is 8% as compared to Britannia’s 12%

11.2. Co-operation among the Channel Members •

Parle quality circles: The members of the local channel meet together every month to share issues and the achievements of the channel members. This is an ongoing activity facilitated by the company offices in different locations; this enables the channel members to learn together and reduces the horizontal conflicts among the wholesalers and the distributors.

•

Pilot salesmen scheme: To reduce the financial burden of the distributors this scheme is run whereby half the cost of the salesmen is born by the company and the rest half by the distributor

•

Scheduling of sales: The wholesalers and the distributors provide their respective schedules of their sales men to the retailers so that the retailers FMG XVIII A can plan out and place the orders in advance.

•

Agreement defining rights: The company makes the distributors sign an agreement where the areas of operation for each of the distributors are defined, therefore avoiding any conflict amongst the distributors regarding their areas of operation.

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12. The Distribution Channel and Parle •

The company‟s strength is in the procurement of raw materials and essentially not the distribution of its product. Even though Parle is the market leader in biscuits. But, distribution logistics is the industry‟s main problem. While the other companies fail to replenish demand due to lack in procurement of raw material, Parle‟s inventory management is sound.

•

Parle has loyal cooperatives that provide products only to them, over time the relationship of trust has built up with these people that Parle leverages now.

•

The transport channel is another strong point for Parle. As these transporters have grown with the company overtime; the bonding with them enables the company to give least margins when it comes to the distributors in the industry, lowering the costs.

•

Parle believes that there is an ongoing demand in the market and therefore no promotions are needed to increase the sales, also the fact this would affect the cost of the product the company doesn‟ t undertake many promotion schemes.

•

Parle is able to provide products at the least price in the industry, and is able to give least channel margins as the channel members earn through volumes and not through high margins.

•

The company has been able to push its new products into the market by hooking them onto the fast moving products like Parle butter bite.

•

Because of the strong relationship that Parle shares with the constituent channel members, it forces the channel members to carry all its new products.

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13. Suggestions Distribution Channel

for the

Parle

The following are the suggestions that Parle can implement to better its distribution channels: •

Increase the margins: In order to motivate the channel members it is also very essential for the company to increase the margins for the hard selling items.

•

Pushcarts: These should be increased in number in order to increase the market reach (especially the rural market). This can provide with a very effective channel.

•

Parle should also go in for ‘Parle’ Zones: It is primarily for big city retail outlets. Here all the Parle products can be stalked. This can be an effective mode of „umbrella marketing‟. This strategy can be implemented in regions where the footfalls are large in number. The advantages of this alternative channel would be as follows: • Full range display. • Easier to promote new products. • Easy to push impulse purchase products. • The Parle Brand building exercise will be enhanced.

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