3G ALARM Troubleshooting Guide

3G ALARM Troubleshooting guide 1. RBS cell resources not operational ============================================================================ =================== Sever Specific Problem Cause Mo-Reference ============================================================================ =================== Maj Carrier_RejectSignalFromHardware message_not_expected Sector=1,Carrier=1 Maj Carrier_RejectSignalFromHardware message_not_expected Sector=2,Carrier=1 Maj Carrier_RejectSignalFromHardware message_not_expected Sector=3,Carrier=1 Check the attenuation defined at the RBS, see if set very high Get feeder Get jumper Typical values : 363 Equipment=1,AntFeederCable=2 ============================================================================ ===================================== AntFeederCableId 2 connFieldConnector A5 connectedToObjectBRef SectorAntenna=2,AuxPlugInUnit=1 connectionFieldRef ConnectionField=1 dlAttenuation i[12] = 18 18 18 18 18 18 18 18 18 18 18 18 electricalDlDelay i[12] = 761 761 761 761 761 761 761 761 761 761 761 761 electricalUlDelay i[12] = 761 761 761 761 761 761 761 761 761 761 761 761 objectBConnector 1 ulAttenuation i[12] = 18 18 18 18 18 18 18 18 18 18 18 18 userLabel 388 Equipment=1,AntJumperCable=1 ============================================================================ ===================================== AntJumperCableId 1 antBranchConnector 1 (A) antennaBranchRef SectorAntenna=1,AntennaBranch=A connectedToObjectARef SectorAntenna=1,AuxPlugInUnit=1 dlAttenuation 5 electricalDlDelay 82 electricalUlDelay 82 objectAConnector 1 ulAttenuation 5 userLabel

2. Loss of Cell Delineation alarm at RXI ============================================================================ Sever Specific Problem Cause Mo-Reference ============================================================================ Maj Loss of Cell Delineation local_node_transmission_error AtmPort=MS-10-4 Maj Loss of Cell Delineation local_node_transmission_error AtmPort=MS-10-6 At RXI (example for port 10-4) lst slot=10.*ttp=4 then pget proxy (for Ttp=1) 510 1 (UNLOCKED) 1 (ENABLED) Equipment=1,Subrack=MS,Slot=10,PlugInUnit=1,Etmc41=1,Os155SpiTtp=pp1,Vc4Ttp=1,Vc12Ttp=4 511 1 (ENABLED) Equipment=1,Subrack=MS,Slot=10,PlugInUnit=1,Etmc41=1,Os155SpiTtp=pp1,Vc4Ttp=1,Vc12Ttp=4,E1 Ttp=1 RXITGEM01> pget 511 060301-11:20:43 ============================================================================ MO Attribute Value ============================================================================ Subrack=MS,Slot=10,PlugInUnit=1,Etmc41=1,Os155SpiTtp=pp1,Vc4Ttp=1,Vc12Ttp=4,E1Ttp=1 pmEs 549070 Subrack=MS,Slot=10,PlugInUnit=1,Etmc41=1,Os155SpiTtp=pp1,Vc4Ttp=1,Vc12Ttp=4,E1Ttp=1 pmSes 548578 Value increments…..if it doesn’t increment then then problem may have been solved – but alm still exist.

TmaDevice_AntennaBranchADisconnected equipment_malfunction Restart AIU, ASC (if necessary) ASC revision problem – open EMAS, Under “Network ELEMET” tab upper left, SETTINGS – check the “Auto-create deleted objects”.

KTOLMU> al 060324-17:49:49 Trying file=C:/cygwin/home/ethanap/moshell_logfiles/logs_moshell/tempfiles/tmp908_20060324174931/ior908 Resolving the alarm service in OMS... Simple Alarm Client initialized... Starting to retrieve active alarms Nr of active alarms are: 1

============================================================================ Sever Specific Problem Cause Mo-Reference ============================================================================ Maj AscDeviceGroup_GeneralSwError software_error SectorAntenna=1,AuxPlugInUnit=1,AscDeviceGroup=1 >>> Total: 1 Alarms (0 Critical, 1 Major) Goto Antenna branch A and B in EMAS under Sector Antenna, right click, Properties, settings, Antenna Supervision % ……if set at 80 or so bring it down to 10%

KGOLMU> al 060330-11:44:04 Trying file=C:/cygwin/home/ethanap/moshell_logfiles/logs_moshell/tempfiles/tmp3988_20060330104258/ior3988 Resolving the alarm service in OMS... Simple Alarm Client initialized... Starting to retrieve active alarms Nr of active alarms are: 1 ============================================================================ ==================== Sever Specific Problem Cause Mo-Reference ============================================================================ ==================== Min PowerSupplySystem_LowBatteryCapacity battery_charging_fault PowerSupplySystem=1 >>> Total: 1 Alarms (0 Critical, 0 Major) GOTO power supply system properties – STATE is FALSE by default, set it to TRUE, click apply, then set to FALSE again. Alarm should clear.

Maj Psu_GeneralSwError

software_error

PowerSupplySubrack=1,RbsSlot=5,Psu=1

Then restart the PCU in the PsSUBRACK

TMA site: AUSTMU> get local xdl 060330-15:40:21 ============================================================================ ===================================== MO Attribute Value ============================================================================ ===================================== RbsLocalCell=S2C1 maxDlPowerCapability 410 RbsLocalCell=S3C1 maxDlPowerCapability 408

RbsLocalCell=S1C1 maxDlPowerCapability 409 ============================================================================ ===================================== Total: 3 MOs Before – cannot make call RNCTGEM01> get utrancell=austmu_1 max 060330-15:40:13 ============================================================================ ===================================== MO Attribute Value ============================================================================ ===================================== UtranCell=AUSTMU_1 interPwrMax 38 UtranCell=AUSTMU_1 maxPwrMax 48 UtranCell=AUSTMU_1 maxRate 40690 UtranCell=AUSTMU_1 maxTxPowerUl 24 UtranCell=AUSTMU_1 maximumTransmissionPower 320 UtranCell=AUSTMU_1 minPwrMax 0 ============================================================================ ===================================== Total: 1 MOs After – can make call RNCTGEM01> get utrancell=austmu_3 max 060330-15:45:52 ============================================================================ ===================================== MO Attribute Value ============================================================================ ===================================== UtranCell=AUSTMU_3 interPwrMax 38 UtranCell=AUSTMU_3 maxPwrMax 48 UtranCell=AUSTMU_3 maxRate 40690 UtranCell=AUSTMU_3 maxTxPowerUl 24 UtranCell=AUSTMU_3 maximumTransmissionPower 370 UtranCell=AUSTMU_3 minPwrMax 0 ============================================================================ ===================================== Total: 1 MOs maximumTransmissionPower changed from 320 to 370

AUSTMU> get tma 060330-15:47:23 ============================================================================ =====================================

252 Equipment=1,SectorAntenna=3,ExternalTma=1 ============================================================================ ExternalTmaId 1 alarmStatus 0 dlAttenuation 4 dlTrafficDelayA 300 dlTrafficDelayB 300 internalPower 1 (YES) ulGain 330 ulTrafficDelayA 600 ulTrafficDelayB 600 userLabel 4 – refers to 0.4 or something

LIKE BELOW WRONG! ============================================================================ 344 Equipment=1,SectorAntenna=1,ExternalTma=1 ============================================================================ ExternalTmaId 1 alarmStatus 0 dlAttenuation 50 dlTrafficDelayA 30 dlTrafficDelayB 30 internalPower 0 (NO) ulGain 120 ulTrafficDelayA 30 ulTrafficDelayB 30 userLabel

RETEMU> al 060413-15:28:33 Trying file=C:/cygwin/home/ethanap/moshell_logfiles/logs_moshell/tempfiles/tmp3068_20060413152816/ior3068 Resolving the alarm service in OMS... Simple Alarm Client initialized... Starting to retrieve active alarms Nr of active alarms are: 1 ============================================================================ Sever Specific Problem Cause Mo-Reference ============================================================================ Maj CuDeviceGroup_GeneralSwError software_error CuSubrack=1,AuxPlugInUnit=1,CuDeviceGroup=1 >>> Total: 1 Alarms (0 Critical, 1 Major) GIVE an RBS restart – alarm should clear.