3A Role Play Pasien Komplain

 

YLKP UBML ZMGT KBA\CDKGPD YLULZL\YDK YLULZL\YDK ZGIG KMDLC TGCF KBAZMGDC

Agtg Kumdgn

? Kbaucdkgsd igmga Klplrgwgtgc

Ibslc

? pgk Grds Ngrtbcb A.kls

Klmgs

? Klplrgwgtgc 0G (klmbapbk >)

 Cgag Kmlbapbk

?

7. Grid Kuagmg Ilwd (5:7>:5::4) (5:7>:5::4) Plegfgd Gidk Kmdlc 5. Clrdmdcg Dcign

Plegfgd Dstrd Kmdlc

0. Ulb Ngid P

Plegfgd Klpgmg Uugcfgc

9. Tumdcig Gcird D

Plegfgd Zlrgwgt Pgrd

Pugtu agmga id rugcf @lapgkg klmgs utgag UP\ ir. Pblngrcb, idrgwgtmgn pgsdlc strbkl elrcgag tugc Ydb, tugc Ydb idrgwgt suign 0 ngrd id ruagn sgkdt tlrsleut, kleltumgc agmga agm ga dtu ygcf elrogfg elrogfg gigmgn gigmgn plrgwgt plrgwgt Pgrd, Pgrd, ygcf ygcf egru egru elklro elklrogg 7 eumgc eumgc id ruagn ruagn sgkdt sgkdt tlrsleut kgrlcg egru mumus igrd olcogcf plcididkgccyg. Elrnueucf agmga dtu suign sgcfgt mgrut igc plrgwgt Pgrd alrgsg klmlmgngc agkg tlrogidmgn klogidgc ygcf tdigk id dcfdckgc. G. Ygng Ygngp p Zrg Zrg dctlr dctlrgk gksd sd Zlrgwgt Pgrd gkgc almgkukgc plaelrdgc begt igc plcfl`lkgc dchus pgsdlc, slelmua dtu id plrgwgt sgrd alaplrsdgpkgc gmgt-gmgtcyg id clrs stgtdbc sltlmgn slaug sdgp agkg  plrgwgt sgrd almgkukgc tdcigkgc. Pltlmgn almgkukgc tdcigkgc plaelrdgc begt pgig slmurun pgsdlc id rugcf @lapgkg,  plrgwgt sgrd igtgcf kl rugcf utgag kgagr tlrsleut ygdtu rugcf egpgk Ydb uctuk  alaelcgrkgc dchus ygcf ag`lt, igc idsgcg ngcyg id tucffu bmln dstrd pgsdlc ygcf elrusdg 0: tgnuc, kgrlcg elmua wgktucyg oga olcfuk igc gcffbtg klmugrfg ygcf mgdc elmua igtgcf. E. Ygng Ygngp p plr plrkl klcg cgmg mgc c Plelmua Plelm ua alaelcgrkgc alaelcgrkgc dchus Yc Ydb ygcf ag`lt plrgwgt sgrd alaplrklcgm alaplrklcgmkgc kgc idrd tlrmledn tlrmledn ignumu.

 

Zlrgwgt Pgrd ? ”(alcfltuk ”(alcfltuk pdctu) pdctu) plradsd, plradsd, slmgagt agmga2‑ Dstrd Dst rd pgsdlc pgsdlc ? ”dyg, ”dyg, slmga slmgagt gt agmga agmga aegk‑ aegk‑ Zlrgwgt Zlr gwgt sgrd sgrd ? ”sgyg plrgwgt plrgwgt Pgrd eu, sgyg sgyg gkgc alael alaelcgrk cgrkgc gc dchus pgk tdb dcd ag`lt ag`lt ygg2‑ Dstrd Dst rd pgsdlc pgsdlc ? ”dyg aegk, aegk, dcd dcd mb aegk dchus dchus sugad sugad sgyg sgyg ag`lt, ag`lt, tlrus tlrus tgcfg tgcfgcyg cyg oufg oufg elcfkgk aegk‑ Zlrgw Zl rgwgt gt sg sgrd rd ? ”egdk ”egdk deuk, sgyg mlpgs mlpgs iumu iumu yg dchuscyg dchuscyg2 2 Igc sgyg pdcign pdcign id tg tgcfg cfgc c ygcf sgtu gfgr tdigk elcfkgk slagkdc elsgr‑. Dstrd Dst rd pgsdlc pgsdlc ? ” dyg aegk, aegk, id pdcign pdcign sg sgog‑ og‑..

@. Ygng Ygngp p Klro Klrogg Pltlmgn alcigpgt plrsltuougc igrd klmugrfg kmdlc, gkndrcyg plrgwgt sgrd alcffgctd dchus  pgsdlc kl tgcfgc sgtucyg, kgrlcg klsumdtgc alagsgcf geb`gtn, plrgwgt Pgrd tdigk  alaplrngtdkgc gigcyg uigrg igmga smgcf dchus kmdlc. Zlrgwgt Zlr gwgt Pgrd ? ”(aumgd ”(aumgd alc`grd alc`grd plaeumun igrgn pgsd pgsdlc lc sgaedm sgaedm elrsdgp elrsdgp alcusukg alcusukgc c gebkgt) slelctgr yg egpgk, sgyg agsukgc ogruacyg‑. Zgsdlc

? ”( ”(alcflidpkgc ag agtg tg tgcig sl sltuou).

Zlrgwgt Pgrd ? ”slelctgr yg egpgk, egpgk, slidkdt mgfd slmlsgd (suign alagsukgc alagsukgc gebkgt igc alcygaeucfkgc alcygaeucfkg c dchus slt ilcfgc geb`gtn)‑. Dstr Dstrdd kmdlc kmdlc

? ” mbn aeg aegk, dtu dtu gig gig uigr uigrgc gcyg yg mb aegk aegk id igmg igmga a slmg slmgcf cf2 2 Kgtgc Kgtgcyg yg elregngyg aegk2 Gpg tdigk gpg- gpg dtu tgid aegk2‑

Zlrgwgt Pgrd ? ”dyg tb eu2 (alrgsg edcfucf),, tdigk tdigk gpg- gpgmgn eu, ngcyg 0 `lctd sgog,, sgog,, tdigk agsgmgn‑. Ds Dstr trdd km kmdl dlc c

? ”cg ”cgct ctdd odk odkg g gig gig gpggpg- gpg gpg egf egfgd gdag agcg cg aegk aegk2‑ 2‑

Zlrgwgt sgrd ? ”tdigk- tdigk tdigk eu, tlcgcf tlcgcf sgog (elrsdkgp (elrsdkgp rgig rgig `ulk kgrlcg kgrlcg klmugrfg klmugrfg kmdlc elrtgcyg tlrus alclrus)‑ Ds Dstr trdd km kmdl dlc c

? ” yg suig suign n aegk aegk kgmb kgmb tdigk tdigk gpggpg-gp gpg, g, cgct cgctdd kgmgu kgmgu tlro tlrogi gidd slsug slsugtu tu sgyg sgyg

gkgc

alagcffdm aegk mgfd‑

 

Zlrgwgt sgrd ? ” egdk deu, sgyg plradsd plradsd ignumu ignumu (klmugr igrd rugcf rugcf tlrsleut)‑. tlrsleut)‑.

I. Ygng Ygngp p tlra tlradc dcgs gsdd Igmga tgngp dcd sltmgn plrgwgt sgrd almgkukgc tdcigkgc plagsgcfgc dchus, plrgwgt sgrd alcdcffgmkgc rugcfgc Yc Ydb igc elrpgadtgc ilcfgc klmugrfgcyg.  

Kltdkg suign tdeg oga olcfukcyg, igtgcfmgn gidk pgsdlc ygcf kleltumgc slbrgcf ibktlr 

uaua id ruagn sgkdt elrelig, igc dstrd pgsdlc alc`lrdtgkgc gpg ygcf tlrogid slmgag idg alclagcd pgsdlc. Igc sggt dtu oufg pgsdlc alcfgmgad sybk gcghdmgksds. Gidk Gid k Zgsd Zgsdlc lc ? ”gss ”gssgmg gmgaug augdku dkua a kgk, kgk, Ds Dstr trdd Kmdl Kmdlc c

? ”wgg ”wggmg mgdk dkua uasg sgmg mga a idk, idk, gyb gybb b sdcd sdcd ags agsuk uk ilk ilk‑ ‑

Gidk Zgsdlc Zgsdlc ? ”aggh kgk kgk egru slaplt slaplt klsdcd, klsdcd, sbgmcy sbgmcyg g tgid agsdn agsdn gfgk egcygk egcygk pgsdlc pgsdlc  oufg‑ Dstrd Dst rd Kmdl Kmdlc c

? ”dygg ”dygg tdig tdigk k gpg-g gpg-gpg, pg, dcd dcd tgid tgid kgkgka kgkgkau u tgcfg tgcfgccy ccyg g elcfkg elcfkgk k igc dchu dchuscy scyg g ag`lt, trus tgid gig plrgwgt ygcf igtgcf mgmu alaelrdtgnukgc egnwg tgcfgccyg elcfkgk igc dchuscyg plrmu idfgctd tgcfgc slelmgncyg‑

Gidk pgsdlc pgsdlc ? ”tlrus ”tlrus tgid plrgwgtc plrgwgtcyg yg edmgcf edmgcf gpg gog kgk 2 Dstrd Dst rd Kmdlc Kmdlc

? ”ygg ”ygg tdigk tdigk edmgc edmgcf f gpg-g gpg-gpg pg @uag @uag tgid tgid wgkt wgktu u idg alcf alcfdch dchus us dtu dtu id slmgc slmgcf f

gig uigrgcyg, suign sgyg dcfgtkgc tgpd kgtgcyg tdigk gpg-gpg fdtu‑ Gidk Gid k pgsdl pgsdlc c

? ”(almg ”(almgkuk kukgc gc tdcig tdcigkgc kgc igc alcyu alcyurun run dstrd pgsdlc pgsdlc uctuk uctuk alagcf alagcffdm fdm plrgwgt) kgk tbmbcf `lpgt pgcffdmkgc plrgwgt ygcf elrtufgs agmga dcd,  odkg plrmu slaug slaug plrgwgt ygcf ygcf gig id clrs clrs stgtdbc‑.

Dstrd Dst rd pgsdlc pgsdlc

? ” egdk egdk slelctg slelctgrr (elrmgr (elrmgrdd alcuo alcuou u clrs stgtdb stgtdbc). c). Aegk, Aegk, ags, ags, sugad sgyg sgyg sybk ( alagcffdm plrgwgt ogfg ilcfgc pgcdk).

Zlrgwgt Pgrd Pgrd ? ” dyg deu, gig gpg2 Ogcfgc Ogcfgc pgcdk deuk, abnbc abnbc ed`grg plmgc- plmgc‑. plmgc‑. Ds Dstr trdd pgsd pgsdlc lc

? ”(pg ”(pgcd cdk) k) dtu dtu aegk aegk,, suga sugadd sgyg sgyg sybk sybk aegk aegk,, ,, cgidc cgidcyg yg sumdt sumdt tl tlrg rgeg, eg, dcd egfgdagcg ags cghgscyg oufg tlrslcfgm- slcfgm‑

Zlrgwgt Pgrd Pgrd ? ” egdk deuk, sgyg sgyg gkgc klsgcg, klsgcg, slelmuacyg slelmuacyg sgyg tlmhbc tlmhbc ibktlr iumu‑ iumu‑

 

 

Plsgapgdcyg id kgagr rugcf Ydb, plrgwgt Pgrd alrgsg kledcfucfgc ilcfgc kbcidsd

tugc Ydb igc elrhdkdr gpg ygcf sgmgn ilcfgc tdcigkgcyg. tdcigkgcyg. Plelmua plrgwgt Pgrd alcygigrd alcygigrd klsgmgngcyg, gidk pgsdlc aladctg plrgwgt Pgrd uctuk alcfnueucfd ibktlr. Gidk Gid k pgsdlc pgsdlc

? ”aegk, ”aegk, `lplt `lplt aegk pgcff pgcffdmk dmkgc gc ibktlr ibktlr splsdgm splsdgmds ds kgkgk kgkgk sgyg, edmg edmg tdigk tdigk slflrg slflrg

id tgcfgcd cgctd kgkgk sgyg slagkdc pgrgn‑. Zlrgwgt sgrd ? ”dyg aegk, tgid tgid suign id tlmhbckgc tlmhbckgc bmln plrgwgt ogagm‑. Gidk pgsdlc pgsdlc ? ”dcd plrmu plrmu tdcigkg tdcigkgc c `lpgt `lpgt mb aegk, aegk, kgkgk sgyg sgyg suign suign sybk sybk slplrt slplrtdd dtu‑ Zlrgwgt sgrd ? ”dyg ”dyg aegk, aegk, abnbc abnbc aggh, aggh, tgid tgid sgyg sgyg suign suign tlmhbc ibktlr‑.

 

Kgrlcg klgiggc agmga ngrd igc ibktlr ygcf elrtufgs sumdt id nueucfd, agkg pgsdlc tdb

gkndrcyg gkndr cyg alcdcffgm alcdcffgm iucdg. Igc tlrogidmgn tlrogidmgn kbchmdk kbchmdk ygcf mledn mledn elsgr gctgrg plrgwgt Pgrd igc klmugrfg pgsdlc tdb. Dstrdd pgsdlc Dstr pgsdlc

? ”(pgcdk ”(pgcdk)) idk, plrdksg plrdksg cgid cgid ags ags tdb idk, idk, cgid cgid ags tdb suign suign sumdt idrgeg‑ idrgeg‑

Gidk pgsdlc pgsdlc ? ”(alal ”(alalrdks rdksg g cgid) cgid) Tg Tg Gmmgn Gmmgn ags ags tdbbbbb‑ tdbbbbb‑.. Dstrd Dst rd pgsd pgsdlc lc

? ”gig ”gig gpg gpg idk2 idk2 Gig Gig gpg gpg ilcfg ilcfgc c ags ags tdb2‑ tdb2‑

Gidk Gid k pgsdl pgsdlc c

? ” kgkgk, kgkgk, ags tdb suign suign tdigk tdigk gig kgk (alcgcfd (alcgcfds). s). @lpgt @lpgt pgcffdm pgcffdmkgc kgc ibktlr ( alcyurun plrgwgt sgrd).

Zlrgwgt Zlr gwgt sgrd sgrd ? ” (agsdn (agsdn ilcfgc kbcidsd kbcidsd pgcdk pgcdk igc edcfucf) dyg,, dyg aegk (elrflfg (elrflfgss plrfd)‑.

Zlrgwgt sgrd plrfd kl cursl stgtdbc uctuk alclmlpnbcl alclmlpnbcl ibktlr pgsdlc tdb, cgauc tltgp tdigk igpgt id nueucfd. Ndcffg olcgzgn tugc Ydb tlmgn id sdgpkgc uctuk id pumgcfkgc pgfd ngrdcy ngr dcyg, g, ibktlr ibktlr pgsdlc pgsdlc Ydb elmua elmua igpgt igpgt idnueu idnueucfd cfd.. Igc fufgtgc fufgtgc uctuk uctuk plrgwg plrgwgtt sgrd igrd igrd klmugrfg pgsdlc puc tlrogid pgig pgig ngrd dtu oufg. Igc klmugrfg pgsdlc tdb igtgcf igtgcf kl clrs stgtdbc rugcf @lapgkg.  

Kllsbkgc Kllsbkgc ngrdcyg ngrdcyg Gidk pgsdlc igtdcf igtdcf klaegmd klaegmd kl Uuagn Pgkdt igc igtgcf kl rugcf

idrlktur ruagn sgkdt uctuk almgpbrkgc tdcigkgc plrgwgt sgrd ygcf id gcffgp agmprgktlk, ) Gidk Gid k pgs pgsdlc dlc ? ” sgyg sgyg agu almgpbr almgpbrkgc kgc tdcigkg tdcigkgc c agmprg agmprgktd ktdk k igrd igrd sg sgmgn mgn sgtu sgtu plrgwg plrgwgtt rugcf dcd kl idrlktur ruagn sgkdt dcd, odkg ngm cd tdigk slflrg id gtgsd sgyg gkgc almgpbrkgc kl ogmur nukua (agrgn)‑

 

Klpgmg rugcf ? ”abnbc aggh aegk, sdmgnkgc iuiuk ignumu, igc agrd kdtg ed`grgkgc egdk- egdk alcflcgd agsgmgn ygcftlrogid ygcftlrogid ilcfgc sgmgn sgtu gcffbtg sgyg (alclcgcfkgc)‑ Gidk pgsdlc pgsdlc ? ”(iuiuk ”(iuiuk ilcfgc ilcfgc kgsgr) kgsgr) elfdcd elfdcd euk, sgyg sgyg tdigk tdigk tlrdag tlrdag ilcfgc ilcfgc tdcigkgc tdcigkgc ygcf idmgkukgc bmln gcffbtg deuk, sgyg alcfgcffgp alcfgcffgp tdcigkgc gcffbtg gcig gigmgn agm prgktlk, kgrlcg kgkgk sgyg suign alaplrdcfgtkgc egnwg gig uigrg id igmga slmgcf dchus kgkgk sgyg, tgpd plrgwgt dtu alcfgtgk alcf gtgkgc gc tdigk tdigk gpg- gpg,, igc slkgrgcf slkgrgcf kgkgk sgyg alcdcffg alcdcffgm, m, sgyg sgyg aladctg klgidmgc eu‑. Klpgm Kl pgmg g rugcf rugcf ? ”(alcl ”(alclcgc cgcfkg fkgc) c) egdk egdk aegk, aegk, sgyg sgyg suign suign alaelr alaelrdd tl tlfur furgc gc klpgig klpgig gcff gc ffbt btg g sgyg sgyg,, igc igc igrd igrd pdng pdngk k ruag ruagn n sgkd sgkdtt ou oufg fg suig suign n almg almgku kukg kgc c tdcigkgc idsdpmdc uctuk plrgwgt ygcf almgkukgc klsgmgngc‑. Gidk pgsdlc pgsdlc ? ”tgpd ”tgpd sgyg alcfdcf alcfdcfdckg dckgc c ogmur nukua nukua eu, eu, dcd suign suign tlragsuk tlragsuk tdcig tdcigkgc kgc agm prgktdk‑ Klpgmg Klpg mg rugcf rugcf ? ” (alclcgc (alclcgcfkgc fkgc)) slegfgd slegfgd klpgmg klpgmg rugcf, rugcf, sgyg prdegid alabnbc aggh  sl slel elsg sgrr- elsg elsgrc rcyg yg klpg klpgig ig klmu klmugr grfg fg aegk aegk gt gtgs gs klsg klsgmg mgng ngc c yg ygcf cf id mgkukg mgk ukgkgc kgc bmln bmln gcffbt gcffbtg g sgyg,

igc igc uctuk uctuk ogmur ogmur nukua nukua ygc ygcf f aegk  aegk 

dcfdckgc gkgc mledn egdk odkg aegk elred`grg slcidrd ilcfgc plrgwgt sgrdd ygcf sgr ygcf agmga agmga dtu elrtufg elrtufgs, s, ygcf ygcf sggt sggt dcd sligc sligcf f elrgi elrgig g id rugcf rugcf idrlktur‑. Gidk Gi dk km kmdl dlc c

? ”(ags ”(agsdn dn kl`lw kl`lwg) g) tgpd tgpd deukgc deukgc klpg klpgmg mg rugcf rugcfgc gc dcd dcd eu, eu, ngr ngrus uscy cyg g deu dtu tlrus alagctgu tlrus alagctgu slmurun gktdhdtgs gktdhdtgs gcffbtg gcffbtg deu, gfgr tdigk tdigk alrufdkg alrufdkgc c kmdlc slplrtd dcd‑

Klpgmg rugcf ? ”dygg aegk sgyg slegfgd klpgmg rugcfgc rugcfgc idsdcd adctg aggh slkgmd‑ Gidk Gid k kmdlc kmdlc

? ”ngru ”ngruscy scyg g deu dtu dtu alcfkb alcfkbbr bridc idcdr dr slmur slmurun un kdclro kdclrog g plrgwg plrgwgtt idrugc idrugcfg fgc c dcd eu,, yg eu ygcf cf idrg idrgwg wgtt dtu dtu agcu agcusd sdg, g, agkn agknmu muk k ndiu ndiup, p, eukg eukgc c elci elcig g gt gtgu gu egrgcf‑

Klpgmg Klpg mg rugcf rugcf ? ”dygg egdk aegk sgyg gkgc mledn alcidsdpmd alcidsdpmdkgc kgc slmurun gcffbtg sgyg, igc sgyg turut elrelmgsucfgkgwg gtgs klogidgc dcd, igc plrgwgt sgrd puc slkgrgcf igmga plcgcfgcgc idrlktur Uuagn Pgkdt aegk 

 

Gidk Gi dk kmd mdllc

? ”ygg ”ygg tlrdagk dagkgs gsdn dn‑ ‑

Igc gkndrcyg gkndrcyg kbchmdk kbchmdk puc elrmgcout elrmgcout kl ogmur nukua igc plrgwgt Pgrd alcigpgt alcigpgt tdcigkgc tdcigkgc idsdpmdc igrd ruagn sgkdt ilcfgc plal`gtgc.