3 Trainees Record Book

Technical Education and Skills Development Authority

TRAINEE’S RECORD BOOK

I.D. Trainee’s No. 1214

NAME

: _______________

QUALIFICATION

: Housekeeping NCII

TRAINING DURATION

: 400hrs

TRAINER

: ________________

Instructions: This Trainees’ Record Book (TRB) is intended to serve as record of all accomplishment/task/activities while undergoing training in the industry. It will eventually become evidence that can be submitted for portfolio assessment and for whatever purpose it will serve you. It is therefore important that all its contents are viably entered by both the trainees and instructor. The Trainees’ Record Book contains all the required competencies in your chosen qualification. All you have to do is to fill in the column “Task Required” and “Date Accomplished” with all the activities in accordance with the training program and to be taken up in the school and with the guidance of the instructor. The instructor will likewise indicate his/her remarks on the “Instructors Remarks” column regarding the outcome of the task accomplished by the trainees. Be sure that the trainee will personally accomplish the task and confirmed by the instructor. It is of great importance that the content should be written legibly on ink. Avoid any corrections or erasures and maintain the cleanliness of this record.

This will be collected by your trainer and submit the same to the Vocational Instruction Supervisor (VIS) and shall form part of the permanent trainee’s document on file. Thank you NOTES: _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __

_______________________________________________________ _ _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __ _______________________________________________________ __ Unit of Competency: 1. PROVIDE HOUSEKEEPING SERVICES TO GUEST Learning Outcome

Task/Activity Required Learning Activity on:

Handle housekeepi ng requests

1.

Housekeeping and Front Office forms

2.

Codes and regulations

3.

Handle queries through telephone, fax machine, internet and email

Date

Accomplished

Instructors Remarks

4.

5.

Interpersonal skills: Communicatio n and listening skills Upselling and selling techniques

Learning Outcome

Task/Activity Required Discussion on:

Set up equipment and trolleys

1.

Types and uses of cleaning equipment

2.

Types cleaning materials and supplies and their uses

3.

Classification of cleaning tools, equipment and materials according to their uses and care

4.

Setting-up of trolley/ caddy with cleaning materials according to needs and establishment standards.

5.

Safety measures in handling different cleaning equipment and chemicals

Learning Activity on: 1.

Advice guests on room and housekeepi ng equipment

2.

3.

Trainee’s Signature Trainer’s Signature

Tact and courtes y Prompt and proper attentio n Correct usage of equipm ent

_____________________________ _____________________________

Unit of Competency: 2. PREPARE ROOMS FOR GUEST

Date Accomplishe d

Instructors Remarks

Access rooms for servicing

6.

Safe keeping practices

7.

Safety hazards and precautions

chemical agents and equipment needed in cleaning guest room 2.

Procedures on cleaning guest room a. occupie d/vacan t b. ceilings and floorings c. lanai area d. furnitur e and fixtures e. bed

3.

Procedures in cleaning furniture and fixtures

4.

Procedures in cleaning bathroom and toilet

5.

Identifying pests and applying proper control

6.

Procedures in

Learning Activity on: 1.

Codes and regulation

2.

Basic phraseologies in housekeeping

3.

Housekeeping reports, checklists and forms

Learning Activity on:

Make up beds

Clean and clear rooms

1.

Types and sizes of linens, pillows and bed sheets

2.

Procedures in making up beds and cots

3.

Color harmony

Learning Activity on: 1.

Materials, tools,

mixing sanitizing agents 7.

Sanitizing rooms and bathrooms

8.

Replenishing room and bathroom supplies and amenities

9.

Safety measures in cleaning

10. Home management practices 11. Cleaning motion in guest room

Clean and store trolleys and equipment

Learning Activity on: 1.

2.

procedures and establishment standards.

Types of cleaning materials and equipment Cleaning and keeping cleaning materials and equipment according to manufacturer’s operating

3.

Safe keeping practices in accordance with establishment standards

Trainee’s Signature

______________________________

Trainer’s Signature

______________________________

Unit of Competency: 3. CLEAN PREMISES Learning Outcome

Select and set up equipment and materials

Task/Activity Required

Discussion on: 1.

Common equipment and cleaning chemicals and agents and their usage in accordance with manufacturer’s

Date Accomplishe d

Instructor s Remarks

instruction 2.

3.

4.

5.

Identification and treatment of common hazards in the work area

cleaning public bathrooms

Clean wet and dry

Common protective clothing and materials and their appropriate use.

1.

Procedures in

3.

Procedure in cleaning function rooms

4.

Procedure in cleaning kitchen

5.

Cleaning storage areas

Learning Activity: 1.

Procedure in wiping down and cleaning of cleaning equipment, tools and materials

2.

Procedure in washing and rinsing equipment and tools

Maintain and store cleaning

Learning Activity:

Procedures in Cleaning public areas (internal and external), private lounge areas and balconies

areas

Occupational health and safety requirements

Checking safety and working conditions of cleaning equipment in accordance with manufacturer’s instruction and establishment operating standards

2.

equipment and

chemicals

3.

Procedure in drying out and sanitizing cleaning equipment, tools and materials

4.

Procedure in dismantling and re-assembling cleaning equipment in accordance with manufacturer’s instruction.

5.

Routine maintenance and preventive maintenance programs in accordance with safety and security procedures and establishment operations

Trainee’s Signature

______________________________

Trainer’s Signature

______________________________

Unit of Competency:

4. PROVIDE VALET SERVICE Learning Outcome

Task/Activity Required Learning Activity on:

Display professiona l valet standards

Ensure proper handling of guest’s property

1.

Basic contact lists and details, and basic customer preference profiles.

2.

Communication phrases of valet service provider with guest in accordance with establishment standards

3.

Personality development: Grooming and personal hygiene

Learning Activity on: 1.

Procedure in unpacking, storing and packing of guest luggage in accordance with guest

Date Accomplishe d

Instructor s Remarks

instructions. 2.

3.

4.

5.

6.

Procedure in pressing and presenting guest’s clothes ready for use.

Trainee’s Signature

_________________

Trainer’s Signature

_________________

Identify cleaning materials and supplies appropriate for shoes based on material of shoes.

Unit of Competency:

Cleaning and preparing guest’s shoes in accordance with establishment standards Basic darning and mending for clothing and linen and repair of other accessories. Protocols for ensuring optimum privacy and confidentiality for all guests.

5. LAUNDRY LINEN AND GUEST CLOTHES Learning Outcome

Process laundry items

Task/Activity Required

Learning Activity on: 1.

2. 3. 4.

5.

Sequence of guest laundry service or Launderin g process Laundry methods Stains treatment Cleaning agents and chemicals used Laundry equipment

Date Accomplish ed

Instructo rs Remarks

Learning Activity on:

Package and store laundry items

1.

Procedures in packaging and presenting guest laundry

2.

Procedures in storing guest laundry in accordance with establishment standards or guest request

3.

Delivery of laundry items

4.

Basic housekeeping phraseologies

Trainee’s Signature

_________________

Trainer’s Signature

_________________