3. Ions Consultant

Case Analysis

Ion Consulting Service : MP^2 Progr Program am

All about ICS

ION Consulting provides advisory services : 1. Utilities Focus: Electric, natural gas, telecommunications, and water utility industries 2. Experienced Management Consultants: We are a firm of  experienced industry experts drawn from leading strategy consulting firms and utilities

3. Regulatory Perspective: We bring a deep understanding of Federal and State regulatory issues offering insights and perspectives that are critical to making optimal decisions

Case Analysis

About MP^2 Training Program 1

It is Dynamic training program (it would assist inexperienced new comer and also experienced professional)

2

Transfer Knowledge from senior to junior

3

Reshape the company’s training practice

4

Retain employees over the long term

5

Facilitate teamwork among the employee

6

Provide skill upgrades

7

Improve quality

Benefit for “Experienced”

Benefit for “Inexperienced”

Reviewer

Pro

Contra

Sr. VP Operation

Having more members working on a single project has improved the efficiency and the speed of service

Managing Director

He haven’t heard anything different from the client

Senior Consultant

Senior Consultant

Too many employees on single projects will be missing out new potential projects

Having trouble looking over 3 members. Better focusing on his own work - Pleasent to work with associates. - Feel the team-work

Senior Consultant

They can’t do the work. They are useless

Associate Consultant

- Waste of my time - His Mentor didn’t listen to anything that he say

Associate Consultant

- He got good Mentor - Challenge him to get certain things done - Realize that he has lots more to learn

Group Analysis & Recommendation

Training and Development

Business Planning

Org. Design

Manpower Planning

Recruitment and Selection

Placement and Assignment

 Job Design Compensation and Benefit

Position Evaluation

Performance Management

Terminating

Managing People

 MP^2 Training Program was not fully support yet from both the executive board and employee (there are still pro’s and contra’s after a fourth-month trial period)

 Manpower Planning 

Ideal manpower composition between Experienced  and Inexperienced  related to business needs



Currently -- 24 experienced consultant, 16 inexperienced

 Change Management 

One on one communication for certain rigid employee



Sharing session from Experienced Consultant that is succeed as Mentor in MP^2 Program



Promoting the advantage or benefit

 Compensation & Career Development 

Recognition to Mentor for their successful in mentoring program



As a measure of the career ladder



Team Incetive Plan

 Mentorship Program   

Create minimum criteria for Mentor Candidate Define scope of work for both Mentor and Mentee Define Successful criteria

 Long Term benefit 

This program is beneficial for succesion plan and career path



High Employee Engagement



Customer Intimacy



Quality maintained



Continous quality improvement

 Short Term 

Select only qualified mentors for this program and linkage to short term incentive plan



Put only 1-2 mentee per mentor as additional resource /  assistant to complete the project, minimum effort required from mentors



New hire of experienced-consultants, engaged for long term hiring

 Long Term   

Create minimum criteria for Mentor Candidate Define scope of work for both Mentor and Mentee Define Successful criteria

•

For Mentor a. b. c.

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Questionaire feedback from mentee Mentee’s competence level increase, done through competence assessment Project quality level increase

For Mentee a. b.

Competence level increase, done through competence assessment Questionaire feedback from mentor and customer

Thank You !