3 Days Basic Reservations & Fare Course

February 25, 2018 | Author: saqibislam4u | Category: Icon (Computing), Graphical User Interfaces, System Software, Technology, Software
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3 Days Basic Reservations & Fare Course...

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3 Days Basic Reservations & Fare Course Incorporating Travelport SmartPoint™

Name : _____________________________

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Table of Contents Topic Introduction Starting Travelport Smartpoint AppTM - Signing on and off the Galileo System - Unlocking Your Sign-On Window Layout - Terminal Window - Menu Bar - Application Settings - How to Create Quick Command - Terminal Window Work Area - Language Translations Galileo Information System Exercise 1 Working with Encode/Decode Accessing Help Ask Travelport Itinerary Planning - Air Availability - Exercise 2 - Timetable - Exercise 3 - Selling from Air Availability - Checking Minimum Connecting Time Building a Booking File - Entering Name Field - Entering Phone Field - Entering Email Address - Ticketing Field - Ticketing Date Calculator - Receive Field - Ending Transaction Retrieving Booking File - Exercise 4 - Exercise 5 Working with Itineraries - Direct Selling A Flight - Open Segment - Surface Sector - Passive Segment Dividing a Booking File Exercise 6 Exercise 7 Passenger Servicing - Mileage Membership - Special Service Requirement - Other Supplementary Information - Advance Seat Reservations

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Page 1 2 2 4 9 10 11 12 16 16 17 27 29 30 35 35 36 37 45 46 48 49 54 57 59 67 71 72 73 74 75 77 81 82 83 84 85 86 87 89 93 94 95 95 98 105 107

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Table of Contents Topic - Vendor Remarks Exercise 8 Optional Field - Review Booking File - Notepad - Itinerary Remarks Exercise 9 Exercise 10 Queue - Signing in to a Queue - Working the Queue - Queue Count Options Status Codes and Advise Codes - Updating Advice Code Exercise 11 Past Date Booking File Booking File History Itinerary Print Host Email ViewTrip Exercise 12 View PNR Functionality Timatic Electronic Travel Authority System Good Practises Galileo Fares - International Fare Display - North American Fare Display - Fare Search Qualifiers - Fare Display Summary - Fare Display Commonly Used - Fare Booking Class Exercise 13 Fare Quote - Fare Quote Status - Fare Quote Modifiers - Fare Quote Alternatives - Fare Quote Best Buy - Focalpoint Shopping

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Introduction This course will provide you with the knowledge and understanding of the Galileo system so that you can provide your customers with a fast and efficient service. Galileo is a global distribution system referred to in the industry as a GDS or a CRS (computer reservation system). A GDS is used by travel agents to instantly confirm reservations for their customers for airline seats, hotel rooms, car hire and much more. Galileo is represented in 115 countries, and more than 470 airlines have signed an agreement with Galileo, which means that their schedules and fares are displayed on your screen. There are also approximately 57,000 hotel properties and over 23 car rental companies with whom reservations can be made, giving you the flexibility to integrate air and land arrangements into one Booking File.

Course Length This course is scheduled for 3 days from 9.30am to 6pm.

Course Objectives At the end of the course you will be able to:            

Sign on and off from the Galileo system and work with encode/decode Plan an itinerary for your customers Build a Booking File Add optional Booking File fields Work with Itineraries Add servicing items to a Booking File Divide and repeat a Booking File and interpret history Manage Booking Files in queue Access information in the Galileo Information System (GIS) and Timatic Work with Galileo Fares Fare Quote a Booking File Obtain fares using Focalpoint Shopping

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Starting Travelport Smartpoint AppTM Travelport Smartpoint AppTM is automatically launched when Galileo Desktop is opened.

The action of signing onto Travelport Smartpoint AppTM will also sign the user into Galileo DesktopTM When you sign on for the first time with the password provided, the screen response prompts you to enter a new password and also a keyword. Use the tab key to move the cursor to the area marked NEW PASSWORD, and type in your new password. This password must be between 7-10 characters, and must contain both alpha and numeric characters. Next, tab to the keyword field and input the provided keyword.

Once you have entered a NEW PASSWORD and KEYWORD, you will be asked to verify the information by entering the information again.

Tab to the NEW PASSWORD field and re-enter your password and then do the same with the given keyword. 3 Days Basic Reservations and Fares – OCT 2012

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Note: The following rules apply when you create a new password

Common Sign-On Errors/Warning The password must contain at least one alpha ERR: PASSWORD – MUST and one numeric character BE ALPHA AND NUMERIC  Your password cannot contain your first name, last name, or sign-on ID  You cannot use words such as Apollo, United or Galileo  You cannot use three consecutive characters, e.g. AAA or 222

ERR: PASSWORD – RESTRICTED WORD LIST

If no match is found - Galileo will response with the above response when user sign-in. Check the User ID that you have input, it could be a typing error. Re-enter it again with the correct User ID.

ERR: USER ID – GALILEO

If the password does not match the password in your ID record - Galileo will response with the above. You will have to repeat the sign-on entry again and enter the correct password.

ERR: PASSWORD – SIGNON - GALILEO

If you have forgotten your password and have made several incorrect password entries. You will receive the above response. Once your ID record is locked, you will need to have you password reset. Refer to unlocking of sign on on the next page.

SIGN ON LOCKED – SEE AUTHORIZER – GALILEO

ERR: TERMINAL IN USE GALILEO

If you or someone already signed into your set and then you try to sign in again, you will get the get the above response. To clear the situation you will need to make the agent-in entry which is SAI/ZAA ( 2 or 3 letter user ID) PASSWORD: (Enter password accordingly) Another way is to override the previous sign on by SOF/ZAA (Own sign on code)

ERR: PASSWORD – CANNOT REUSE PREVIOUS PASSWORD

3 Days Basic Reservations and Fares – OCT 2012

 Your previous five passwords are stored in the Galileo system and may not be reused  You must change at least three characters in your new password

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Sign-Off Take the following step to sign off completely from the Galileo system. Enter: SOF Note: The Galileo system will prompt you to finish any incomplete Booking Files.

Unlocking your sign-on Click on the Travelport ICON on the custom toolbar.

Click on the Reset Galileo Desktop Sign-on Password.

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Or you can access the Galileo Password reset website using the following URL: http://support.travelport.com/gipwreset/

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Once you have completed the information and it has been accepted, you will receive an automated email advising you that you can sign back in to Galileo. When you have entered your password and keyword, the system is ready for use.

For Client IDs which require emulation, another box will be launched to indicate the corresponding PCC if needed. Cancel must be clicked not to emulate.

Callout:

Explanation:

1

Sign-on to 5 work areas completed and today’s date. Area A is immediately available by default.

2

Time and date of last sign on and identity of work station

3

Front page news which varies day by day

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By default Travelport Smartpoint AppTM provides of the following: • • •

The Terminal Window to enter formats and obtain general responses The PNR Viewer a window that automatically refreshes the Booking File When you select CTRL+F12 you will still see the sign on box for Galileo Desktop.

Please select cancel and then select Terminals to work on Galileo Desktop or select one of the other buttons to work in Viewpoint.

Travelport Smartpoint App TM has been closed it can be re-launched by clicking the Travelport Smartpoint AppTM icon visible in the Galileo Desktop Custom Toolbar. Upon successful installation of Travelport Smartpoint AppTM this icon will be automatically installed onto the toolbar.

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Window Layout Travelport Smartpoint AppTM supports multiple Terminal Windows that can be configured independently. For example, a terminal window can have its own font settings or use a different Client IDs or connection to a different host if needed. The layout defined by the user can be saved so that Travelport Smartpoint AppTM uses the saved layout each time the App is launched. By default, the Travelport Smartpoint AppTM window layout is composed of two basic windows, the Terminal Window and the PNR Viewer. The Terminal window permits to input formats easily by means of the command line on top and to obtain outputs to interact according to functional needs. The PNR Viewer window constantly updates the active Booking File in the work area. If the “Embed Smartpoint in Galileo Desktop” option is selected the user will need to press CTRL + F12 simultaneously to close Travelport Smartpoint AppTM to see other Applications on the Desktop, if this option is not selected, the user can move each window of Travelport Smartpoint AppTM independently Please note Galileo Desktop must be open in order for Travelport Smartpoint AppTM to work

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Terminal Window Travelport Smartpoint AppTM supports multiple terminal windows that can be configured independently. For example, a terminal window can have its own font settings or use a different connection to a different host if needed. The layout defined by the user can be saved so that Travelport Smartpoint AppTM uses it each time upon start up. (For more details, see section - Application Menu).

The following screenshot shows how a Terminal Window is structure.

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• • • •

• • • • • • •

Application Menu: provides access to terminal and window configuration options, history options and access to the Smartpoint tools (see section - Application Menu) Terminal Window Tabs: support for multiple Tabs Status Area: activity indicator Queue Control Buttons: clicking on icons initiate a Queue function Replay Icon: initiates replay functionality. Terminal entries are captured and can be replayed by simply selecting entry and sending Terminal Window Work Areas: highlights active work area and allows agent to click back and forth within the 5 work areas Translation Icon: indicates primary language and initiates translation pop-up functions Plugins ON/OFF : Turns off the clickable functionality in Smartpoint Quick Commands Tool Bar: Tool bar for Quick Commands View Switch: controls terminal window partitions Connection Switcher: used to select among available connections in Galileo Desktop Window Control Buttons: this area controls 4 functions: o Copy Function: The first icon controls different copy actions: “Take a window snapshot”, “Copy content as Image” and “Copy content as Text” and “Print this Window” o Maximize/Restore: maximize or restore the window o Close: close the selected window only

Menu Bar The Main Menu Bar drop down is composed of 8 elements: Application, Terminal, History, Window, PNR, Search, Tools and Help.

Some menu items show a keyboard shortcut that can be used instead; this is implemented in order to provide an alternative to using the mouse.

From this drop-down the agent can customize the appearance of the Terminal Window 3 Days Basic Reservations and Fares – OCT 2012

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Application Settings The Application Settings drop-down menu enables the user to customize display options including language, theme and colour scheme, additionally a user can create additional windows and change font type and font size. The “Embed Smartpoint to Galileo Desktop” option, if selected, allows the user to move the screen In order to change the settings, the agent must select Save for the changes to take effect.

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Terminal This menu option allows the agent to manipulate the Terminal Window Tab functionality. Add a new terminal window (belonging to the same work area)., or delete a Window, Copy Information in the selected Window.



This allows agents to multitask in order to conduct many searches at the same time. The agent can have up to 9 tabs at one time.



To navigate to a specific tab, the agent can either click on the tab or use the shortcut Alt + 1, 2, 3,etc.



The tabs can be deleted by clicking on the X next to the tab name or using ing the shortcut Alt + R. It is also possible to remove via Main Application Menu -Terminal Remove Current Terminal Tab.

History This menu option allows the agent to review the terminal responses that have been displayed. Terminal Window Tab functionality.

**Response history can be retrieved for up to 5 previous responses**

Window This drop-down menu allows the agent to switch between the Terminal Window and the PNR/Booking File Viewer window.

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PNR This drop-down menu allows the agent to open dialog boxes that will help to create or edit a Booking File/PNR. It also enables the user to launch the Replay PNR functionality.

Search This drop-down menu allows the agent to open a pop up box to search, Air, Hotel, Cars and Fare Shopping.

Tools This drop-down menu allows the agent to access Queue Count Options, Replay entries and the calendar tool option.

Quick Commands A new Quick CommandsTM option has been enabled in Travelport Smartpoint AppTMin order to allow users to launch browser window content, executable applications or Viewpoint dialogs by three very simple means:

A configurable menu item inside Tools/Quick CommandsTM main menu item

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A clickable button in a new panel that will pop-up when hovering the ‘Q’ button in the Terminal control

Through a quick Terminal Command which will begin with a # and that is completely defined by the user (i.e. for Notepad will be #NP by default). A new Quick Commands Configuration dialog allows creation, modification or deletion of Quick Commands in Travelport Smartpoint AppTM. The user is able to define the name, the type of resource, the terminal command and if also generate an item menu and/or a personalized button.

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How to create a Quick Command 1. Launch the Quick Command Dialog box. 2. Click on Add.

3. Click Save. A new ‘Q’ button has been placed on the bottom bar of the Terminal Window clicking on it displays the Quick Commands Configuration Tool Bar.

Terminal Window Work Areas



• •

Like Galileo Desktop, Smartpoint also offers the 5-work-area infrastructure: A, B, C, D and E. The Work Area that is active will be indicated in the lower right corner and highlighted in yellow. To navigate between the Work Areas, the agent simply clicks on the appropriate icon. The entries SA, SB...SE are still accepted. If an agent has more than one Work Area active, when hovering over each Work Area icon, a thumbnail will appear to show the content of the existing PNR/Booking File in that Work Area.

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Language Translations Smartpoint App has a valuable feature that can be used to transition an agent from one GDS system to another. It allows agents to mix and operate with multiple system languages in the same record. This translation feature supports a Primary and Secondary Language and can be configured by clicking on the translation icon

will be shown depending on your primary

cryptic language choice.

The following dialog window will display for the agent to setup their system language preferences:

The Travelport Galileo® and Apollo® hosts are the choices available as the primary languages. Galileo, Apollo, Worldspan, Amadeus, Sabre and Abacus are available as the Secondary Cryptic Language options. Note: Travelport Smartpoint App cannot translate *all* entries, this is designed to aid the travel agent in the transition from competitor GDS to Travelport, therefore a limited subset of entries on each GDS system is supported. An up to date list of entries can be found on Ask Travelport under Answer number 36210

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Keyboard Mapping Travelport Smartpoint AppTM is designed in such a way that nonstandard keyboards including Sabre keyboard mapping which uses special characters including cross of Lorraine, and also Swiss keyboard can be accommodated. To enable this the user needs to click the Translation icon at the bottom of the screen, depending on their translation setup this may be a 1G or 1V.

Select the required keyboard mapping and save the settings.

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Terminal Window Partitions A Terminal Window can be divided into two terminal partitions (belonging to the same work area); upper and lower. By default, one (the top terminal partition) is shown. Clicking on the View Switch button activates and deactivates the window partition.





Navigation between the upper and lower partition is accomplished by clicking within the desired partition or by shortcuts Alt + D (lower window=2) or Alt + U (upper window=1). Once the partition split line is shown, it can be dragged to adjust the size of the upper/lower terminal partitions.

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PNR Viewer Window The PNR Viewer provides an instant view of the PNR/ Booking File. It shows all relevant PNR/ Booking File information and is grouped in sections that can be accessed via a simple mouse click on the associated Quick Access Button.

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Quick Access Buttons in PNR Viewer Except for passenger names and itinerary, all PNR fields can be displayed at any time via the configurable PNR Quick Access blue buttons. Clicking on a Quick Access button will display all of the PNR data applicable to that PNR field. Once a specific field is retrieved, it can be closed by clicking on the same Quick Access button again or by hovering over the data field and clicking the Close button. As an example: •

displays the complete PNR information with all fields



displays the Phone Field information.

Configuring Quick Access Buttons in the upper right hand corner of the PNR Viewer window is a tool bar that can be used by the agent to refresh the window and to access the Quick Access configuration toolbar. shows the Quick Access configuration toolbar.

This toolbar provides some options to configure the sections an agent wants to see when a PNR is displayed in the PNR Viewer window.

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 Single View Mode - by default, name and itinerary are automatically retrieved. Blue buttons must be clicked to retrieve other fields.  Uncheck Single View Mode – when configured, the agent can select the PNR fields that will be displayed in an automatic and unhidden mode.  Show Buttons at Top - access buttons are displayed at the bottom of the segments section by default, however it can be configured to show at the top of the PNR Viewer

Refresh

By Clicking on the R this will refresh the PNR/ Booking File in the PNR Viewer Window Print

By Clicking in the P in the PNR Viewer Window this will print the current PNR/ Booking File displayed. Edit PNR

By clicking on the menu items, you will be able to create or edit parts of the PNR/Booking File in a GUI. For example create/ Edit Customer information

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Find When working with large PNRs, it might be useful to search for a specific word within the current PNR. When found, the words will be highlighted in the PNR Viewer window.

PNR Viewer Display Modes The PNR Viewer can be configured to show the PNR / Booking File information in three different ways. Clicking on the applicable icon will change the display mode.

 Single Page: Agent can navigate through different pages by using  Two Pages: Data will be shown in two side by side columns.  Scroll Mode: Only one page will be available but a vertical scrollbar will allow the agent to slide up and down the PNR.

.

Zoom Zoom level in the PNR Viewer can be adjusted in order to fit well in the screen. On some PC configurations the resolution might not be optimal for a clear view of the PNR; therefore agents should change this in order to have the PNR width adjusted to the PNR Viewer window width.

Replay PNR’s This allows users to display a list of PNRs/ booking Files that they have inspected previously, showing the record locator and lead passenger for those bookings. When the user clicks on one item from the list, the PNR / Booking Files will be displayed in a PNR Viewer Window.

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Travelport Smartpoint Keyboard Shortcuts Shortcut

Function

Alt+Up Arrow

Go back to previous interactive response from the response history.

Alt+Down Arrow

Go to the next interactive response from the response history.

ALT+S

Stores the current window positions

Alt+’n’

Move the keyboard focus to Tab ‘n’. For example, ATL+1 moves to Tab \1.

ALT+B

Move to the previous interactive response (move back to previous screen).

ALT+C

Copies the Terminal content as text and for the entire host content. Example: do a HELP A and then use ALT+C

ALT+M

Host entries like availabilities, Focalpoint shopping, etc. provide a link at the end for “more” results. This shortcut can be used instead of clicking on that link with the mouse.

ALT+X

If windows positions are changed but not saved, this option returns to the previous layout.

ALT+D

Changes from the upper (1) to the lower (2) Terminal Partition. If this keystroke is repeated, this sub-window is zoomed in and out.

ALT+U

Changes from the lower (2) to the upper (1) sub-window. If this keystroke is repeated, this sub-window is zoomed in and out.

ALT+N

Creates a new Tab in the current Terminal Window.

ALT+R

Removes the current Tab.

ALT+C

Copies terminal content as Text in the clipboard.

ALT+H

Goes to current terminal

ALT+W

Shows the Next/Pervious Day toolbar

ALT+E

Hides the Next/Previous toolbar.

CTRL+Up Arrow

Repeats previous (back) entries typed by the user. Supports the last 200 entries

CTRL+Down Arrow

Repeats previous entries. (forward) Supports the last 200 entries

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CTRL+Enter

Sends a format/entry to the host and shows the interactive response in a new Tab

CTRL+Tab

Navigates through all Tabs in the current terminal window.

CTRL+F12

Hides/Shows Travelport Smartpoint AppTM quickly.

CTRL+W

Clears active Terminal Partition (upper or lower)

CTRL+S

Clears all Terminal Partitions in the current Tab.

CTRL+C

Copies the selected text/data in the clipboard.

CTRL+Q

Moves through all Travelport Smartpoint AppTM windows. Each time this shortcut is used it moves to the next window.

CTRL+M

Opens the Calendar widget.

CTRL+B

Prints current Terminal Partition content.

TAB

Moves the cursor to the next tab stop. Users can also click on tabbed entries.

SHIFT+TAB

Moves the cursor to the previous tab stop

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Quick Commands Travelport Smartpoint AppTM also comes with a Plug-in called “Quick Commands” that allows advanced users to modify a XML file that contains its definitions.

#DF

Direct sell flight segment

#PH

Passive hotel segment sell

#DH

Direct Hotel segment sell

#DC

Direct Car segment sell

#PC

Passive Car segment sell

#SEAT

Displays seat maps for the booked flights

#TRAM

Launches Travelport Room and More

#VT

Launches ViewTrip for a completed PNR

#VTETR

Shows e-ticket via ViewTrip for a completed PNR

#@2

Change to second listed Galileo TCP/IP system settings

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Galileo Information System (GIS) The Galileo Information System (GIS) is an automated information system which is flexible, fully indexed and available to all Galileo users. GIS is structured like a book. It has an index containing a list of chapters, and each chapter contains pages. You may not be able to display all pages listed as some of the pages been withdrawn. Information displayed may vary in different markets and locations To display the GIS index to view the list of subjects and chapter numbers: GG

To display the content of chapter 509: GC*509

To display page 1, WHAT IS TIMATIC: GC*509/1

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When you become familiar with the contents of GIS, you can bypass the index and go directly to required information by specifying both chapter and page number in your entry, e.g. GC*509/1. Many airlines have their own chapters in GIS which are not displayed in the index. They use these to provide information about their services, procedures and special promotions. Note: Information is loaded directly into the system by the airline. Many Airlines now direct you to their Web site, which is more up to date. The following are sample entries. Format:

Explanation:

GG

Display index

GC 439

Display chapter number e.g. SMO SINGAPORE

GC 439/4

Display chapter and page

GC

Redisplay current chapter

GP

Redisplay current page

GC EK

Display airline chapter (EK)

GC 506/1

Display Electronic travel authority system. (ETAS)

Commonly Access information Format:

Explanation:

GC*510/SG/JP

Display information on consulate in a country e.g. Embassy of Japan in Singapore

GC 439/4

Display Galileo Singapore Update

GC*439/5

Display APIS information

GC*509

Display information about TIMATIC

GC*439/1

Display E-ticket information for Singapore market

GC 506/1

Display Electronic travel authority system. (ETAS)

GC*EK/6

EK Chauffeur Drive Service

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Exercise 1 SIGN-ON/SIGN-OFF , GALILEO INFORMATION SYSTEM 1.

How many work areas are there in the Galileo System

Ans: 2.

What is the meaning of “ERR: USER ID – GALILEO” ?

Ans: 3.

What would you do if you get a “ERR: TERMINAL IN USE – GALILEO”?

Ans: 4.

How do you go into work area C?

Ans: 5.

What is the entry to determine the work area you are in?

Ans: 6.

How do you retrieve the main index for Galileo Information System?

Ans: 7.

How do you retrieve the GALILEO UPDATES under SMO SINGAPORE?

Ans: 8.

What is the Singapore address of the High Commission of Canada?

Ans: 9.

What is the shortcut entry to toggle back to Focalpoint from Smartpoint App?

Ans: 10.

How do you retrieve Advance Passenger Information Service (APIS)?

Ans:

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Working with Encode/Decode To help you work with these codes, there is an encode/decode function in the Galileo system. To help you find all the information that Galileo is able to encode and decode, remember the word CLEAR:     

City codes (and airport codes) Land (country) information Equipment (aircraft) types Airline codes Region (state) information

Cities / Airport Format:

Explanation:

.CELONDON

Encode London

.CDMEL

Decode MEL

.CRSIN

City record for SIN (Singapore)

Example entry (decode BRU): .CDBRU Example screen response:

Points to note: •

Non-airport (off airport) locations such as railway stations may be identified by the letter O at the right-hand side of the display.



A to the right of BRU indicates an airport location.

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Example entry (encode Frankfurt): .CEFRANKFURT Example screen response:

Note: M to the left of Frankfurt indicates that the city has multiple airports.

Lands (countries) Format:

Explanation:

.LESRI LANKA

Encode Sri Lanka

.LDSE

Decode SE

Europe Format:

Explanation:

.EUD

Display all countries in the European Union (EU)

Regions Format:

Explanation:

.RD

Display all countries that are divided into regions

.RDUS

Display all regions (states) for the USA

.RDUSOR

Display name of US state OR

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Equipment -aircraft types Format:

Explanation:

.EEBEECHCRAFT

Encode Beechcraft

.EDF24

Decode F24

Airlines Format:

Explanation:

.AEBRITISH

Encode airlines beginning with British

.ADSQ

Decode SQ

.AD*618

Decode 3-Digit IATA Documentation Code

.ARTG

Airline record

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Locating the Nearest Airport to a City You may use the Galileo system to locate the airport which is located nearest to a particular town or city which does not have its own airport. Use the following example format. C*MAP/UNITED KINGDOM-WWWW Format description:

Input:

Description:

C*MAP/

Map function identifier and mandatory separator /

UNITED KINGDOM– WWWW

Country and mandatory separator – Cities/towns beginning with W

Example screen response: Fig GN760_1

The system response indicates that Walsall is 20 miles from Birmingham airport (BHX) and 38 miles from East Midlands Airport (EMA). Scroll down to view additional towns/cities beginning with W. Note: Information is not available for all countries.

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Exercise 2 ENCODE / DECODE 1.

What is the entry to decode DUB?

Ans: 2.

Which country does 3 letter city code KHI belongs to?

Ans: 3.

What is the entry to decode country IN?

Ans: 4.

What is the 3 letter code for Shenyang?

Ans: 5.

Which airline does IATA documentation code 988 belong to?

Ans: 6.

What is the 2 letter code for China Southern Airlines?

Ans: 7.

Which country code has the code TH?

Ans: 8.

What is the entry to encode Delta Airlines?

Ans:

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Accessing Help There is a help facility within the Galileo system to assist you with system inputs and formats. To access Help, type either HELP or H/ followed by the first letter of the subject, the subject name or format. The following are some examples: Format:

Explanation:

HELPT or H/T

Display index of subjects beginning with the letter T

H/FARES

Display help pages for Fares

H/N.

Display help pages for format code N.

H/

Display applicable help pages after an error response

ASK Travelport ASK Travelport is a free-of-charge online help system available at

www.asktravelport.com or click on

in your Galileo Desktop.

From here access the Galileo on-line Formats guide, as well as questions and answers relating to various Galileo products. If you cannot find the information required, you can always ask a question!.

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Itinerary Planning To assist your passengers with their travel plans, you must obtain some specific information from them. You need to know:  The date they wish to travel  Where they are travelling from  Where they are travelling to When the customer contacts you to make their initial enquiry, they may not be clear about the type of journey they wish to make, whether it is by rail or air or road or whatever. You must take control of the conversation and ask specific questions to establish this information. When you have established that their plans involve air travel, use the Galileo system to check for flight schedules and availability of seats.

Objectives At the end of this module you will be able to:  Check flight availability  Work with a timetable display  Book an itinerary  Check minimum connecting times  Check local time

Booking Guidelines Throughout this class, you will be accessing the live Galileo system, and all reservations that you make take space from a vendor’s inventory. To prevent loss of sales to a vendor, please follow these instructions:  Book only the dates indicated by your instructor.  Use your name as the passenger’s name unless instructed otherwise.  Do not use names of famous people when creating Booking Files.  Sell only the vendors specified by your instructor.  Be sure to cancel all bookings when instructed to do so.

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Air Availability Smartpoint’s standard availability responses come from the direct carrier link. Agents are no longer required to access the Carrier Inside Link (A12SEPLONDEN*BA) to validate last seat availability before selling. Smartpoint shows all classes of service offered in a single expanded display. There is no need to remember complicated follow up entries. Smartpoint uses standard Galileo entries to display availability, pricing and ticketing. In addition all main displays are supported by highlighting. There is no need to remember complicated follow on transactions. Just point and click to sell flights, access airport, terminal, equipment and flight duration information. Hovering over the following data elements shows:  Blue font items: Performs decode on airport, carrier, codeshare and equipment.  Flight Numbers: Supplies terminal and elapsed flying time information. More Flights link: Returns more air availability. ALT + M can be entered instead of clicking with the mouse. Note: clicking on the More Flights link does not remove the original 16 flights options. The agent can scroll up and down to view all availability options that have been displayed. You may check flight availability in the Galileo system for 330 days from today’s date.

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Take the following step to check availability for travel from Singapore to Tokyo on 13 January. Entry:

A13JANSINTYO

1

2

3

4

5

6

7

8

9

10

11

12 13 14

Note: If no date is entered the system defaults to today's date.

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Screen explanation: Callout: Explanation: 1 General availability from the Galileo system for the day of the week and city pair requested for a 24 hour period. 2 Availability line number 3 Origin Airport 4 Transit Airport 5 Arrival Airport 6 Local Departure time 7 # indicates next day arrival indicates arrival 2 days later – indicates arrival previous day 8 Local Arrival Time 9 @ This symbol next to the carrier code indicates that they are codeshare flight operated by another carrier. 10 Airline code and flight number 11 Booking class and seat availability 12 Equipment (aircraft) type 13 Link indicator Note: indicates that the carrier has inside availability. The carrier is able to identify where the request has come from and return the most up to date and appropriate availability to the display. 14 E-ticketing indicator: E indicates that e-ticketing permitted X indicates that e-ticketing not permitted Blank indicates that no information has been received from the airline Note: The presence of the electronic ticketing indicator does not in any way acknowledge that an electronic ticket can or will be issued. Validation of electronic ticketing occurs at the time of Sell and again at the time ticketing. The indicator on the availability display only represents that the flight/schedule may be eligible for electronic ticketing. Carriers must have implemented electronic ticketing with Galileo and for each specific country.

Prior/Next Day Search 3 Days Basic Reservations and Fares – OCT 2012

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Dates and number of passengers can be changed after an initial availability is performed via the Availability Modifier toolbar. This allows agents to quickly access the same availability request for the following/prior day or for a different number of passengers – up to nine.

Outbound/Return Availability Smartpoint enables agents to search for outbound and return flights in a single transaction. In response to such a request, outbound and return availability displays are shown using the upper and lower Terminal Partitions. Agents can book both the outbound and return segments in a single entry or click on the booking class to sell: Both screens show the Prior/Next Day toolbar to navigate forward or back and select the quantity of passengers. Outbound/Return Availability is displayed from a single entry using a “++” symbol . For instance: A10MAYBCNMAD++15MAY. This will display the availability for 10th of May from BCN to MAD on the upper partition and the availability for 15th of May from MAD to BCN on the lower partition.

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Flight Availability Formats

Format:

Explanation:

A23MARSINBKK//*A

Availability for STAR ALLIANCE

A23MARSINBKK//*O

Availability for ONE WORLD

A23MARSINBKK//*S

Availability for SKYTEAM

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Galileo Sequencing Flights shown in Galileo flight availability are displayed chronologically, but there are sequencing rules. The Galileo system displays flights in the following sequence:  Direct flights  Transfer connections

Direct flights A direct flight is a service that has the same flight number from origin to destination. It may be non-stop, or it may route via other cities before it reaches its destination. The number of stops made by a direct stopping flight is shown in the availability display between the city pair. Refer to the following flight availability for travel from Singapore to Washington

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Displaying Flight Details The location of intermediate stopping points may be found by clicking on the 1 between the Departure and Arrival airport

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Transfer Connections A transfer connection is a journey requiring a change of aircraft or flight number at an intermediate point. The city or airport where the change of aircraft takes place is referred to as the transfer point. A transfer between flights of the same airline is referred to as an on-line transfer, and a transfer between flights of different airlines is referred to as an interline transfer. Refer to the following flight availability for travel from Singapore to Berlin.

Screen explanation: Detail:

Explanation:

Line 3 & 4

Transfer connection on LH to LH via Frankfurt

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Exercise 2 AVAILABILITY

Answer the following questions basing on the above Availability display. 1.

What is the entry to pull up the above availability display?

Ans: 2.

What does the # after the departure time 1725 on line 2 refers to?

Ans: 3.

What does @ next to DL8122 refers to?

Ans: 4.

What is the format to check DL is having a joint operation with which airline?

Ans:

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Timetable A timetable display can be particularly useful when planning a client’s itinerary, or to check if a direct flight operates on a route when only transfer connections are shown in an availability display. Refer to a timetable display to check the frequency of flights. Always input the intended date of travel as schedule are dependable on the seasons and flight frequency may change. Take the following step to display a timetable for flights from Singapore to Newark for 10 DEC Entry: TT10DECSINEWR

1

2

Callout:

3

4

5

6

7

8

9

10 11

12

13

14

Explanation:

1

Date range. Defaults to approximately 28 days from the specified date.

2

Effective date ( Blank means service is current )

3

Discontinued date ( Blank means service is open dated )

4

Day of the week indicator. 1 = Monday, 2 = Tuesday, etc.

5

Origin airport

6

Transit

7

Arrival airport

8

Local departure time

9

# indicates next day arrival indicates arrival 2 days later – indicates arrival the previous day

10

Local arrival time

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11

@ This symbol next to the carrier code indicates that they are codeshare flight operated by another carrier.

12

Airline code and flight number Equipment (aircraft) type

13 14

Link indicator Note: indicates that the carrier has inside availability. The carrier is able to identify where the request has come from and return the most up to date and appropriate availability to the display.

Display details for a specific flight Entry: TTEK349/19OCT

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Exercise 3 TIMETABLE 20OCTYY-16NOVYY 25OCT 24OCT END OF DISPLAY

MTWTFSS 1234567 1234567

PARIS CDG SIN CDG SIN

/SINGAPORE 2320# 1840 AF 256 2330# 1805 AF 256

77W*C 77W*C

Answer the following questions basing on the above Timetable display. 1.

What is the entry to pull out the above Timetable display?

Ans: 2.

What does the # in between the timing refers to?

Ans: 3.

What does the date 25OCT refers to?

Ans: 4.

What does the “BLANK” space before 24 OCT refers to?

Ans: 5.

Is there any stopover en-route from CDG to SIN?

Ans: 6.

What terminal does AF256 arrives to in Singapore?

Ans: 7.

What is the total journey time from CDG to SIN?

Ans:

3 Days Basic Reservations and Fares – OCT 2012

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Selling from Air Availability To book a segment, the agent simply clicks on the booking class to sell upon availability display.

Cryptic formats can also be entered to book such as 01Y1 for Apollo or N1Y1 Galileo. Outbound and Return flights would be 01Y1++01Y4 or N1Y1++N1Y4 Segment sell responses are displayed underneath the new segment in the PNR Viewer. If the segment sell is unsuccessful, then it still displays this in the Terminal Window.

Classes of service will display in different colors depending on their availability. • Booking classes in Yellow: books confirmed. • Booking classes in Orange: books on waitlist • Booking classes in White are not available. Note: Colours will vary depending on the Terminal Window Background configuration

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Callout:

Explanation:

1. TG402 Y 10JUN SINBKK

Flight segment number, carrier code, flight number, date and city pair (airport codes)

HS1

HS action code - have sold 1 seat (inventory adjusted) SS indicates sold seat (inventory not yet adjusted)

0740

0900

Local departure and arrival times

O

Sell indicator (see next page)

E

E-ticket indicator (flight is eligible for an e-ticket)

MO

Day of the week

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Sell Indicator Indicator:

Explanation:

Status before End Transaction

O

Option sell. The airline will send a vendor locator to the Galileo Booking File when the transaction has been ended.

HS

S

Super guaranteed sell. The airline will send a vendor locator to the Galileo Booking File when the transaction has been ended.

SS

G

Guaranteed sell. No vendor locator will be sent to the Booking File.

SS

No Indicator

Sell and Report. Up to 24 hours.

3 Days Basic Reservations and Fares – OCT 2012

NN (To change from ‘SS’ to ‘NN’ status before ending BF : @3NN)

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In an Outbound/Return Availability, the agent would click on a booking class from the top partition for an outbound segment and then click on a booking class from the bottom partition for a return segment.

3 Days Basic Reservations and Fares – OCT 2012

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Selling Seats on Transfer Connections When your customer is transferring from one flight to another at a connecting city, you must sell all relevant flights from the availability display. Refer to the following flight availability display for travel from Sydney to Mumbai, showing various connections.

Waitlisting Flights Waitlisting is a system used within the airline industry when flights and booking classes do not have seats available. It is quite common for passengers to cancel confirmed seats prior to departure, so airlines maintain a list of passengers who wish to be confirmed if seats become available. If the status of the flight your passenger wants is waitlist only, when you make an entry to sell seats, your passenger is waitlisted. If the airline is able to subsequently confirm the seat, they advise you by changing the status code in the itinerary and updating the Booking File.

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Checking Minimum Connecting Times The time required to transfer from one flight to another may vary depending on whether a passenger is flying on an international or domestic flight, or whether he is transferring from one airport to another, or from one terminal to another. A minimum connecting time is agreed and published for each airport by IATA, and is the shortest period of time that may be allowed to transfer between flights, taking into account all factors. All transfer connections shown in a Galileo availability display adhere to the published minimum connecting time. You can be sure that flights offered as connections on an availability display adhere to minimum connecting times, but when you build an itinerary over a connecting point, you can check that the connecting time is valid.

Entry: @MT

**Validation is only applicable for Booked Itinerary with confirmed (HK) status

Format:

Explanation:

@MT

Validate all connections from an itinerary

@MT1-2

Validate a range of flight

@MT1*4

Validate two segments which are not consecutively numbered.

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Displaying Minimum Connecting Times Minimum connecting times may be checked in the Galileo system without reference to an itinerary. Use the formats below to check minimum connecting times when planning your customer’s itinerary. Take the following steps to display the minimum connecting time at Frankfurt for an international flight arrival from London (LHR) on British Airways, connecting to a domestic flight to Berlin on Lufthansa. Entry: DCTFRA-ID Format:

Explanation:

DCT

Function identifier “Display Connecting Times”

FRA

Airport code where connection is being made

-

Separator

ID

International sector connecting to a domestic sector

Screen response:

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Screen explanation: Detail:

Explanation:

Standard Times

Specified connecting times for domestic and international travel

Exceptions

Number of listed exceptions

Additional minimum connecting time formats Format:

Explanation:

H/DCT

Help page for connection times

DCT

Display fill-in format screen to check minimum connecting times

DCTLHR*BABA

Display connecting times at LHR when BA is arrival and departure carrier

DCTLHR-ID*BABD

Display connecting times at LHR for international connecting with a domestic sector with BA as arrival carrier and BD as departure carrier

Checking Local Time You may use the Galileo system to check the local time at any city in the world and to determine the time difference with GMT/UTC. Entry: @LTSYD Screen response:

3 Days Basic Reservations and Fares – OCT 2012

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Building a Booking File Five mandatory fields are required to complete a Booking File. If all five fields are not present you will not be able to end transaction on the Booking File. The mandatory fields are:

P

-

Phone

R

-

Received from (whom you have spoken to)

I

-

Itinerary

N

-

Name/s of passenger/s

T

-

Ticketing information

Travelport Smartpoint™ apps provides user with the assistance of a customer information mask to add, modify and delete customer details.

For new booking, launch the Customer information under the PNR and update the name accordingly.

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The name, mileage number, phone field, addresses field, ticketing field, form of payment field and email field can be added at initial stage of booking for faster and easier booking creation. Or after booking is done to add, modify & delete.

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Entering the Name Field The Booking File must contain the names of all passengers for whom you are making reservations. You must include infants, even though they do not occupy a seat. A maximum of 99 passenger names may be included in a Booking File. Point to note:  If you have more than 9 passengers travelling together in a Booking File, it is considered a “group” booking, and seats must be requested from the airline.  When making airline reservations or issuing tickets, the passenger name is added in a specific format:  Family name, first name, title  Use recognised titles, such as Mr, Mrs, Ms, etc.  Do not use hyphens or spaces  The passenger’ name that you enter into the Booking File must be exactly the same as the name shown in the passenger’s passport.  The maximum number of characters in a name item is 55, including any Separators and status.  Refer to GC*439/1 for carrier specific detail.  When multiple carriers are involved in one booking, the most restrictive characters should apply.

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Passenger Type Codes When names are added into a Booking File, with the exception of infants, the Galileo system makes an assumption that all passengers are adults. When storing a fare in the Galileo Booking File previously, you would need to specify the passenger type code to obtain the relevant discount on the adult fare. It is now possible to add details of the passenger type code to the name field which will simplify the fare quote process. See H/PTC for a full listing of Passenger Type Codes used in the Galileo system You may enter passenger names into the Galileo system individually, or combined into one entry. Name field entries begin with N. Cryptic Entry: Entry: N.CASEY/GEORGEMR

Explanation: To enter a single adult passenger, Mr George Casey

N.CASEY/KATEMISS*P-C09

To enter a single passenger using a passenger type code, in this instance C09 for a 9 year old child

N.3BROWN/JAMESMR/MARYMRS/ ANNEMISS*P-C05

To enter multiple passengers with the same family name, Mr James Brown, Mrs Mary Brown and Miss Anne Brown aged 5

Note: You must specify the number of passengers entered if there is more than one of the same family name N.KNIGHT/MARKMR+N.SCHMIDT/ JOANNEMRS

To enter multiple adult passengers with different family names, Mr Mark Knight and Mrs Joanne Schmidt

Note: Separate name items may be input in one entry if linked by an end item + N.I/COOPER/LAURENMISS*12SEP09 To enter an infant, Miss Lauren Cooper with date of birth 12SEP09 N.GSIVANATHAN/MR

3 Days Basic Reservations and Fares – OCT 2012

Single alpha family name e.g. G. SIVANATHAN (include an OSI to advise name to airlines.) e.g. SI.YY*PAXNAME SHD READ AS G/SIVANATHANMR)

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Name Remarks A name remark may be added to a passenger name so that additional information will print on a paper ticket to act as an alert for airline check-in staff. Children and infants A child is defined as a person who has reached their 2nd birthday but not their 12th birthday. When you add a child’s name, include the title MSTR for a boy or Miss for a girl. Cryptic Entry: Explanation:

Format:

To enter an infant, Miss Lauren Brown, with date of birth 21AUG11

N.I/BROWN/LAURENMISS 21AUG11

To enter a child aged 5 years, Miss Mabel Larkins

N.LARKINS/MABELMISS P-C05

To enter an unaccompanied child aged 8 N.SMITH/CANDICEMISS*P-U08 years Points to note:  A name remark may be added to any passenger name. Other examples could be the date of birth for a youth passenger, DOB 10JUN90 or COUR to identify a commercial courier.  When an infant is added to a Booking File, a servicing message is automatically sent to all airlines included in the itinerary.  When a correct child remark is entered, a CHILD SSR is automatically added to the booking file.  When an e-ticket is issued, name remarks are not communicated to the airline, so it is important that an appropriate SSR is added to the Booking File.  The age of the child is stored as a passenger type code, and the Galileo system will quote an appropriate child fare at the time of fare quote.

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After the first name is entered you can use the mask to add subsequent name items onto the customer mask. Click on the name and the customer information mask will pop up. To add other passengers name, click on the Add button and update the name field accordingly and click save.

Adding a Child name item

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CHILD SSR When child details are stored as a passenger type code, the Galileo system automatically generates an SSR CHLD when you end the Booking File. This transmits information to the airlines in the itinerary to advise that a child is travelling.

Adding an infant name item Enter the infant name, input the infant’s date of birth on the name remark field.and check on the infant box.

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Changing the Name Field The majority of airlines do not permit name changes to be made after a Booking File has been ended. The name changes shown below are for corrections to names before end transaction. For amendments - Select then click on the Name tab. Select the Passenger data you wish to update, modify and click Save.

Cryptic Entry: Explanation:

Format:

To change passenger name number 2 to show Mr Oliver Mason

[email protected]/OLIVERMR

To change passenger name number 3 and 4 to N.P3show Mr Alistair Bradley and Mrs Kate Bradley [email protected]/ALISTAIRMR/ KATEMRS To change a name remark / PTC for passenger 2

3 Days Basic Reservations and Fares – OCT 2012

[email protected] P-C07

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Deleting a Name For Deletion - Select , then click on the Passenger’s name to be deleted, click Remove and click on Save.

Cryptic Entry: Explanation:

Format:

To delete passenger name number 4

[email protected]

To delete passenger names numbers 3 and 4

[email protected]

To delete a name remark for passenger 3

[email protected]

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Name change on an ended Booking File The majority of airlines do not permit name changes to be made after a Booking File has been ended. Please obtain all relevant airlines approval, do highlight to the carrier if the booking has been ticketed. The airline will advise if name change is possible or new booking has to be created, otherwise booking may result in “HX/NO” by carrier. A) Name Change of 1-3 Characters (agent can do it on their own only once) 1. SI.ZZ*P1 CHANGE TO TAN/PETERMR AUTH BY SANDY/ZZ (WHEREBY ZZ IS THE AIRLINE CODE and P1 IS THE PASSENGER RELATE) 2. [email protected]/PETERMR 3. R.SANDY/ZZ 4. E (to end transaction) B) Name Change of more than 3 Characters (only GDS can perform the change with the carrier’s authorisation) 1. SI.ZZ*P1 CHANGE TO TAN/PETERJAMESMR AUTH BY SANDY/ZZ (WHEREBY ZZ IS THE AIRLINE CODE and P1 IS THE PASSENGER RELATE) 2. R.SANDY/ZZ 3. QEB/SIN/30

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Entering the Phone Field Your agency phone number and your reference must be entered as the first phone item in the booking file, and this is automatically transmitted to all airlines in the Booking File for information purposes. As remaining phone fields do not generate to the airlines other than the first one, a follow-up OSI entry must be entered. In addition, you should include home or business contact numbers for your customers. Note: These may also be transmitted to the airlines in the Booking File, depending on the agreement that each airline has with Galileo.

On the Customer Information screen, click on the Contact tab and click on Add. Complete the data and then click on Save.

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Displaying the Phone Field

The phone field in the booking file may be displayed as a separate entity if required. Click on the *P on the tool bar.

Screen response:

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Changing & deleting the Phone Field For amendments - Select then click on the Contact tab. Select the Contact data you wish to update, then click Save.

For Deletion - Select then click on the Contact tab, select the number to be deleted and click Remove and click on Save.

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Phone field codes The type of phone number is indicated by the letter before the asterisk in the entry. The following are applicable: Code:

Identifies:

T

Travel agency phone

H

Customer’s home phone

B

Customer’s business phone

E

Customer’s email address

M

Customer’s mobile

A

Customer’s accommodation/hotel phone

F

Fax

N

No phone contact

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Entering an Email Address

Displaying the Email Field Click on *EM

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Ticketing Field A ticketing field is required if an air segment is held in the booking file. Click on the Ticketing Tab and complete the ticketing arrangement

Note: The booking file will automatically be placed on queue 10 on the specified date for the ticket to be issued. When the ticket is issued the field is automatically updated to show the date and time of issue.

Changing the ticketing dateline Click on the Ticketing tab, update the date and save accordingly. Displaying the Ticketing Field. Click on *TD

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Ticketing Date Calculator You may use the Galileo system to calculate a date for ticketing purposes and for minimum and maximum stay requirements on an air fare. Use the Ticketing Date Calculator to determine a date for fare or ticketing purposes. Take the following step to subtract 30 days from 20 JAN to calculate the date for a fare which has an advance purchase requirement of 30 days. Entry:

TAA/1JUN/30

Screen response:

Cryptic Entry: :

Format:

Explanation:

TAA/1JUN/30

Subtract 30 days from 1 June

TAA/1JUN/+60

Add 60 days to 1 June

TAA/330

Calculate furthest future date that can be used to make reservations in the Galileo system

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Received From A received from field is required in a Booking File when it is originated, and also each time it is retrieved from the Galileo system and subsequently amended. The field should contain the name or reference of the person who gave you the instruction to make the booking or to make any changes to it. The received from field is stored in history. Cryptic Entry: Explanation:

Format:

To enter a received from Miss Bridges

R.MISS BRIDGES

If a customer has made the booking, and they are the only passenger in the booking file

R.PSGR

Note: Only one received from field is permitted in a Booking File. It is known as a single item field. Changing the Received From Field The received from field in the booking file may be amended. The following is a sample format: Explanation:

Format:

To change the received from field to show Sam Brown

[email protected] BROWN

Displaying the Received From Field The received from field in the booking file may be displayed as a separate entity if required. Entry:

RV

Screen response:

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Displaying the Booking File The entire Booking File may be displayed. Entry:

R

Screen response:

Ending Transaction When you have completed the Booking File you must end transaction to store the reservation details in the Galileo system. When you end transaction the Galileo system checks that the following details are correct:  All mandatory fields are included  The itinerary is in chronological order  The number of passenger names matches the number of seats booked If any of the details are incorrect, the system displays a message to indicate the action you must take in order to end the Booking File satisfactorily. To end transaction, Entry:

E

Screen response:

Points to note: When a Booking File is ended for the first time, a unique 6-character record locator is automatically assigned to it by the Galileo system.

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End and Retrieve If you wish to save data, and re-retrieve the Booking File immediately to continue work on it Entry:

ER

If End Transaction is successful, a teletype message is sent off to the appropriate vendors for action. However if unsuccessful, an error response is returned, these are detailed below: Error Warning Response when attempting to End Transaction

Action:

: SIMULTANEOUS CHANGES TO TRANSACTION : Booking file is being action by another person or being updated e.g. confirmations of SSR, Vendor Remarks are being received. : Ignore and retrieve the Booking File

2

Response Meaning Action

: CHECK DATE/TIME CONTINUITY SEGMENT 02 : The segments are not in chronological date and time order. : Correct or reorder the segments

3

Response Meaning Action

: MODIFY RECORD : Booking File needs completing or updating before it can : User must take note of earlier prompt messages. Modify the Booking File appropriately and make another End Entry.

4

Response Meaning

: NEED RECEIVED : Any amendment/update made to a retrieved Booking File, a “Received Field” must be added to record. This error response indicates this field has been omitted. : Input Received field e.g. R.SUSAN and followed by End entry.

1

Response Meaning

Action 5

Response Meaning Action

: ** THIS BF IS CURRENTLY IN USE ** : The Booking File is being currently retrieved by another person or in an updating process. : User is advised not to proceed with changes as may end up with “Simultaneous Changes”. Please ignore & try again.

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Retrieving a Booking File Once you end transaction on a Booking File it is stored in the Galileo database. There are various ways to subsequently retrieve the Booking File from the system for review or further update. Note: Although the booking may still be displayed on your screen it is no longer "live" in your work area. The Galileo system secures your Booking Files to your agency by using your office pseudo city code. Other agencies are not able access your passengers bookings. Those agencies that have more than one office location have a different pseudo city code for each, but are group coded by the Galileo system. This allows you to retrieve Booking Files from your own pseudo city, or any pseudo city (branch office) with which your office is group coded. Booking Files may be retrieved by:  Family name  Date and name  Flight and name  Booking File record locator Cryptic Entry: Retrieve by:

Format:

Family name from your own pseudo city

–DRAKE

Date and family name

15DEC–MASON

Flight and name

TG887/12JUL–KNOWLES

Record locator

2VP45T

To retrieve a Booking File made by a branch office of your agency

3 Days Basic Reservations and Fares – OCT 2012

B–BARNARD

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Similar Names List If you retrieve a Booking File by name, and there is more than one passenger of the same name, the Galileo system displays a similar names list. For example: *-CHAN Screen response

Points to note: Each Booking File is numbered across the screen X indicates a cancelled Booking File To display the required Booking File, select the appropriate name and click

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Vendor Locators When the Booking File is ended, vendor locators will be received from airlines that have option sell and super guaranteed sell. Refer to the following Booking File:

Points to Note:  Asterisk indicates that the carrier has acknowledged the sell. Please ensure that for Sell Indicator under O and S, the asterisk * symbol is received next to the sell indicator, only then can the seat be taken as confirmed.  To check the carrier’s reference/vendor locator, click on *VL

You may see the vendor locator is received from TG for the above. At times, it may reflect e.g. 1A which is from the Amadeus system which the carrier is hosted on.  To check on the carrier’s dateline, click on *VR

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Ignoring Transaction When you are creating or amending a Booking File, all reservations and details can be ignored at any time before end transaction. Important note: If you are originating a Booking File all details will be lost. Entry:

I

Screen response:

Ignore and Retrieve If you are working on a retrieved Booking File, you may ignore any changes and reretrieve the Booking File in its original state. Enter: Entry:

IR

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Exercise 4 BOOKING FILE CREATION 1.

Enter names for Mr Steve and Mrs Maria Johnson with the same surname.

Ans: 2.

Enter infant name for Mstr Bruce Smith (DOB: 19JUNxx).

Ans: 3.

Change the 2nd name field to Mrs Francis Brown.

Ans: 4.

Delete the 4th name field.

Ans: 5.

Add SIN home contact 62850375 to the Booking File.

Ans: 6.

Change 3rd phone field to SFO business contact 415 123 4567.

Ans: 7.

Change ticketing date to 19 Nov.

Ans: 8.

Add a received field indicating Jacky called.

Ans: 9.

Display the Booking File for Anderson.

Ans: 10.

What is the 5 mandatory field of a Booking File creation?

Ans:

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Exercise 5 BOOKING FILE CREATION Choose any date 6 months onwards, reserve seats in economy class for the following passengers basing on the itinerary indicated: Singapore to Bangkok on Thai Airways. Bangkok to Singapore on Thai Airways. (Four days after arrival into Bangkok) Enter the following: Mr Hugh Galileo and Mrs Rosemary Galileo The travel agency is Four Travel and the telephone number is 63498440 Mr Galileo’s office contact number is 6282 8476. Set up the necessary ticketing arrangement 3 days prior to departure. Rosemary called to make this travel arrangement. Note : Please indicate the entry below in all training bookings before END Transaction. SI.YY*THIS IS A TRAINING BOOKING Please write down the Galileo Booking File Reference :

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Working with Itineraries You will often need to modify the itinerary in a Booking File. The passenger may request a change because of business requirements, or for personal reasons. Additionally, you may need to change the itinerary yourself to amend a booking class code, or to obtain a link guarantee. Cancelling Segments You may cancel all or part of an itinerary:

Explanation:

Format:

Cancel the whole itinerary

XI

Cancel segment 2

X2

Cancel segments 2, 3, 4 and 6 Cancel passive segment on line 3

X2–4.6 @3XK

Use this entry to delete segments changed by the airline to UN, NO or HX status. Note: A hyphen indicates through, and a dot indicates and.

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Direct Selling a Flight You can sell seats on a flight without first obtaining an availability display. When a passenger frequently travels on the same flight, or you have recently checked flight schedules, you do not necessarily need to check availability each time you book, because you know the flight number. Use a direct sell entry to make a reservation on frequently booked flights. Take the following step to sell 2 seats in Y class on Virgin Atlantic (VS) flight 7 on 8 December, from London Heathrow to Los Angeles. Entry:

0VS7Y8DECLHRLAXNN2

Input description: Input:

Description:

0

Segment (sell)

VS7Y

Flight number and booking class

8DEC

Travel date

LHRLAX

City pair (airport codes)

NN2

Request 2 seats

Note: Airport codes must be used in a direct sell entry. Screen response:

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Open Segment An open segment is a flight segment on which the passenger has yet to make a reservation. For example, a business traveller may wait on the outcome of a business meeting before making a firm reservation to travel. Note: An open segment is included in when a fare is quoted, and a flight coupon will be issued. Enter an open segment in an itinerary to indicate that the passenger intends to fly that sector, but has yet to make a reservation. Refer to the following Booking File. The passenger is travelling on business and has made reservations for transatlantic travel, but is unsure when he will fly from JFK to LAX.

Take the following step to enter an open segment for travel from JFK to LAX with American Airlines in Y class. Entry:

0AAOPENYLAXNYCNO1

Screen response:

Additional sample formats: Explanation:

Format:

Open segment specifying a date

0BAOPENC10MAYLHRCPHNO2

Open segment with no specified carrier

0YYOPENYFRAROMNO3 Note: YY indicates no specified carrier

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Surface Sector Your passenger may travel part of their journey by means other than air. This must be identified in the itinerary as a surface sector. Add a surface sector to your itinerary when your customer is travelling by road, rail or sea between two cities. Refer to the following Booking File. The passenger is flying to New York on a business trip. She will then hire a car and drive to Los Angeles before flying back to London.

Take the following step to add a surface sector between New York and Los Angeles. Entry:

Y

Screen response:

Points to note: ARNK is an acronym for Arrival Not Known The surface segment is placed automatically between segments 1 and 3

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Passive Segments Passive segments are held in a Galileo booking file for information and ticketing purposes only. For example, your passenger may make reservations directly with an airline, but as they have an account with your travel agency they want you to issue their ticket. In order to issue a ticket in the Galileo system, there must be a Booking File. Enter a passive segment to issue a ticket for your customer. Refer to the following flight availability.

Take the following step to enter a passive segment for 1 C class seats for TG414 on line 3. Entry: N1C1AK (AK : Confirmed Passive / AL : Waitlisted Passive / AN : Requested Passive) Screen response:

Points to note: AK / AL / AN status identifies a passive status. The segment could also be added to the booking file using a direct “sell” entry, 0TG414C10FEBSINBKKAK2  Before ending transaction, input airline vendor locator e.g. RL.XX*J8BH34 if the airline record locator is not in the booking file. (Replace XX with the carrier code)  Any additional information, requests, changes or cancellations to the live booking must be advised directly to the airline with which that booking is held. 3 Days Basic Reservations and Fares – OCT 2012

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Cryptic Entries: Direct Sell (H/NAIR) Entry

Explanation:

0UA907Y1DEC LHREWRNN2

Direct sell 2 seats in Y class on specified flight

0UA907Y1DEC LHREWR LL2

Interactive waitlist 2 seats in Y class on specified flight

Open Segments (H/SOS) Entry

Explanation:

0CXOPENYHKGBKKNO2

Open segment with 2 seats in Y class for specified city pair

0TGOPENY12MARLHRBKKNO2

Open segment with 2 seats in Y class for specified city pair and date

Surface Segment (H/ARNK) Entry

Explanation:

Y or 0A

Surface segment

Passive Segments (H/SRS) Entry

Explanation:

0UA907Y1DEC LHREWRAK2

Add passive segment for specified flight

N1C3AK

Add passive segment, one seat in C class from specified line number

Manually Reordering of Segment Entry

Explanation:

/3S6

Move segment 6 to follow segment 3

/2S3-5

Move segment 3 – 5 to follow segment 2

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Dividing a Booking File Reservations for more than one passenger are often made in the same Booking File, and it sometimes happens subsequently that one or more of them needs to make a change to their travel plans. It is not possible to have different flight reservations for individual passengers in the same Booking File, so those passengers that need something different must be divided from the original Booking File. The recommendation is that each Booking File should contain only one passenger name, thus eliminating any need to divide a booking, but there are many occasions when it is inevitable that more than one passenger is included in the same Booking File. The following procedure must be followed to divide out a passenger, and the division must be completed before any changes are made to the flight reservations. Divide procedure The following is the procedure to divide passengers from a Booking File. 1. 2. 3. 4. 5.

Divide the applicable names from the Booking File Enter received from field Enter F to file the divided Booking File Enter received from field End transaction

Divide a passenger from a Booking File if changes are to be made to reservations for one of the passengers only. Refer to the following Booking File.

Jason and Jamie needs to change their travel plans, Jason is passenger item 2 and Jamie is passenger item 3 in the Booking File.

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Take the following steps to divide him from the Booking File. 1. Divide the applicable names from the Booking File Entry:

DP2-3

Screen response:

2. Enter received from field Entry:

R.JASON

3. Enter F to file the divided Booking File Entry:

F

Screen response:

4. Enter received from field. Entry:

R.JASON

5. End transaction Entry:

E

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Important Points to note:  The header line displays a warning message that the Booking File may not be modified - it must be filed and the divide completed before any changes may be made.  A Divided Bookings Exist field is created.  A notepad item is automatically created, advising the date and time of the divide action, and record locator of the original Booking File.  The original airline record locator stays with the “undivided” passenger in the original Booking File.  Retrieved the booking files and ensure that a different airline record locator is returned for the divided booking file/s.

 If the airline record locator is the same, do contact the airline to ensure that a different airline record locator is returned before any amendments to the booking as it may cause the cancellation of the entire reservation.

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 If no airline locator returned, enter the following request to the airline 1) V.Axx*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR (replace the xx with the carrier code) 2) Add a received from field 3) End transaction.  Do not attempt to modify the booking before the airline acknowledged the split/divide booking with the new airline record locator in *VL as it may cause the cancellation of the entire reservation.

The newly created Divided Bookings Exist field contains the appropriate name and record locator of the other Booking File. You may click on the record locator to retrieved the appropriate record.

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Exercise 6 BOOKING FILE MODIFICATION Retrieve the Booking File created in Exercise 5 and make the following amendments. Change the departure date to 2 weeks later on the same carrier. Change the return date 5 days from arrival. The agency’s name should be Forth Travel. The ticketing dateline is 2 weeks before departure. Mrs Galileo called to make the amendments.

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Exercise 7 BOOKING FILE CREATION Choose any date 6 months onwards, reserve seats in economy class for the following passengers basing on the itinerary indicated: Singapore to Los Angeles on United Airlines. San Francisco to Singapore on United Airlines. (Fourteen days after arrival) Enter the following: Mr Alan Galileobrown and Mrs Helen Galileobrown Mstr Alex Galileobrown (10 years old) and infant Miss Mary Galileobrown (08JANYY) The travel agency is Arrow Travel and the telephone number is 63498440 The home contact is 6256 8725. Mrs Galileobrown’s office contact is 6223 2119. There is a name error for Mrs Galileobrown., it should be Mrs Florence Galileobrown. Set up the necessary ticketing arrangement 3 days prior to departure. Mrs Galileobrown called to make this travel arrangement. Note : Please indicate the entry below in all training bookings before End Transaction SI.YY*THIS IS A TRAINING BOOKING Please write down the Galileo Booking File Reference :

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Passenger Servicing Many passengers have individual preferences and requirements when they travel. To ensure good customer service, you must advise the relevant airlines of these requirements at the time that you make reservations. At the end of this module you will able to work with the following items in a Booking File:  Mileage Membership  Special Service Requirements (SSR)  Other Supplementary Information (OSI)  Advanced Seat Reservations  Vendor Remarks

Mileage Membership Number Most airlines have frequent flyer or mileage membership schemes to encourage customers to fly with their airline. If your customer has a mileage membership number, that number must be entered in the Booking File. The number is transmitted to the airline when the booking is ended, and appropriate mileage will be credited when travel takes place. Refer to the following Booking File:

Click the button and select “Customer Information”, then click on the Mileage Membership tab. Click on passenger’s name and select the airline follow by entering the correct mileage number. If there is cross accrual input the applicable airline code. After click add and ok to store the mileage membership into the booking file.

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To view the mileage membership data, click on *MM

Joint Membership Schemes (Cross Accrual) Many airlines offer joint membership schemes, and a customer who is a member with one airline, can also accrue mileage when he flies with another. For example, Emirates (EK) and Sri Lankan Airlines (UL) have a joint scheme. Check joint membership agreements when you have different carriers in your Booking File.

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Take the following step to display the membership accrual table for Singapore Airlines.. Entry:

M SQ

Screen response:

Important Note : • Name/s in the booking must match the name in the Frequent Flyer account exactly or it could result in the passenger not receiving the benefits they are entitled to. • Mileage Membership data may not be changed. Existing information must be deleted & new details added. Deletion will not be generated to airlines, agents to contact airlines directly to remove the incorrect mileage data & advise correct info.

Interactive Frequent Flyer Verification Interactive Frequent Flyer Verification allows the participating airline to validate that the Frequent Flyer number is correct for the passenger before the number is stored in the Booking File and sent to the airline in the booking message. This will ensure the passenger will always receive mileage credit for the flights, and will eliminate associated passenger service issues. For more information and participating carriers, you may refer to Ask Travelport Ans ID 23256 - Where can I find FAQs regarding Interactive Frequent Flyer Verification for agency and airline?

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Special Service Requirements (SSR) A service request that requires an action by an airline is defined as an SSR (special service requirement). The airline needs to be aware of the passenger’s requirements in advance of travel in order to make the necessary arrangements. There are many types of SSRs that you may need to request for your customers. The following are some examples: Special meals Excess baggage Wheelchair assistance Language assistance Bassinet/carry cot Presence and age of a child Infant with a seat Unaccompanied minor (a child travelling alone who requires airline crew assistance) Advising of ticket numbers (for some carriers)

In addition, for travel to many destinations, airlines require information regarding passports, forms of identification and phone contacts to be used in emergency situations.

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Adding an SSR Item Add an SSR to the Booking File to organise a service request for your customer. Refer to the following Booking File.

Click the

button and select “Create/Edit Special Services”.

Under the Special Service Request, click on passenger’s name and select the appropriate SSR code and click on ADD.

Note: Entries must be segment and passenger related, otherwise the request will automatically be transmitted to all airlines in the Booking File for all passengers. 3 Days Basic Reservations and Fares – OCT 2012

Page 99

Click on *SI to view the request entered

** To request child meal on Lufthansa, the CHILD element and date of birth has to be input and end transaction before retrieving and requesting the child meal. SSR Child

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SSR FOID

SSR DOCS (Passport Information)

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SSR DOCO (Visa Information)

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SSR DOCA (Address Information at Destination)

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Deleting an SSR Item Generally, there is no entry to change an SSR item. You must delete the original item, and re-enter a new one.

Under the Special Service Request, click on item you wish to delete. Once selected, click on the Delete button and click OK.

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Other Supplementary Information (OSI) Additional information that an airline needs to be aware of in order to handle a passenger efficiently is defined as an OSI. The airline does not need to make any advance arrangements, but needs to know certain facts. The following are some examples of information communicated as an OSI  Passenger’s contact VIP Ticket numbers (for some carriers)

Click the

button and select “Create/Edit Special Services”.

Under the Other Service Information, select the appropriate vendor code and update the OSI Field accordingly and click on ADD.

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Modify an OSI Item Under the Other Service Information, click on item you wish to modify. Update the data in the OSI Field, click Modify and then OK.

Delete an OSI Item Under the Other Service Information, click on item you wish to delete. Click Delete button and then click OK.

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Advanced Seat Reservations The majority of passengers have a preference as to where they wish to sit on board an aircraft, and will ask for their seat assignments to be pre- booked. Some airlines provide a seat availability map to allow you to select your seat numbers, and others will only allow you to make a generic request. Many airlines provide access to a seat availability map, identifying seat numbers which are available to be assigned to your customer. Refer to the following Booking File.

Click the booking class to view the seat map..

Click on the required seat and click on save when done.

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Close the seat request screen and do a received and End transaction to store the seat request. Click on *SD to view the seat data.

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Seat Characteristics To check the seat characteristics for e.g. 31J, do a right click on the seat and go into DETAILS.

Generic Seating Requests For those airlines that do not offer a seat availability map, you can make a request specifying a general seating area.

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Take the following step to request no smoking aisle seats for segment 3, Garuda Indonesia (GA) Entry: Input description: Input:

S.S2/NA

Description:

S.

Function identifier

S2/

Segment number and mandatory separator

NA

Seat characteristics, no smoking aisle (NW – No smoking window)

Screen response:

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Changing a Seat Assignment Click the button and select “Assign/Edit Seat Assignment” to view the seat map and click on the segment and passenger accordingly. Click on the new preferred seat and click on Save and Close. Received and End Transaction.

Cancelling a Seat Assignment Seat assignments may be cancelled. The following are sample formats. Explanation:

Entry:

To cancel all seat assignments for all passengers and all segments

[email protected]

To cancel seat assignment for passenger 2 on all segments

[email protected]

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Vendor Remarks A free text reply e.g. informing of the ticketing dateline from an airline will be contained in the Vendor Remarks field in the Booking File as an incoming remark. The Booking File will automatically be placed on queue for you to action. Click on *VR to view the Vendor Remarks.

You are also able to add an outgoing Vendor Remark to generate an outgoing message. Add a vendor remark to your Booking File to send a message of a general nature to an airline e.g. when the airline record locator is not received for a divided booking.

Entry:

V.Axx*DIVIDED BOOKING PLEASE ADVISE NEW LOCATOR (replace the xx with the carrier code)

Entry description: Entry

Description:

V.

Function identifier

Axx

Airline code

FREE TEXT

Mandatory asterisk and free text message

Note: When you send free format text to an airline, write all text using the full spellings or use AIRIMP abbreviations contained in Ask Travelport ID 15611 Deleting a Vendor Remark

A vendor remark may be deleted.The following is a sample format. Explanation:

Entry

To delete item 2

[email protected]

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Exercise 8 BOOKING FILE CREATION Choose any date 6 months onwards, reserve seats in economy class for the following passengers basing on the itinerary indicated: Singapore to Bangkok on Thai Airways Bangkok to Singapore on Thai Airways ( 2 days after arrival into Bangkok) Enter the following: Mr Galileoblack A, Mrs Galileoblack M, Mstr Galileoblack H (5 years old) and Mstr Galileoblack J (3 months old) Include a Name Remark to show and advise in OSI that Mstr Galileoblack H is 5 years old. The travel agency is Four Travel and the telephone number is 63498440 Mary called to make the travel arrangement. Put the mileage membership LX2872982 for passenger 2. Request a child meal for Mstr Galileoblack H for SIN/BKK sector The infant will require a bassinet. Assign non smoking seats for all passengers. Note : Please indicate the entry below in all training bookings before END Transaction. SI.YY*THIS IS A TRAINING BOOKING Please write down the Galileo Booking File Reference :

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Optional Booking File Field When you create a Booking File you may then want to add further information, other than the mandatory fields. This information is purely for reference and information in your office, and airlines are not able to view these details.  Review Booking  Notepad  Itinerary Remarks

Review Booking Follow up actions that you have to take with your customer may be entered in the review booking field. The review booking field reminds you what you need to do in the future concerning your customer’s booking, such as issuing hotel vouchers or booking car hire. The Booking File will automatically be placed on queue on the specified date to remind you to take the required action. Note: The review booking field should not be used as a reminder to issue a ticket, and a future ticketing date should be entered in the ticketing field, T.TAU/….. Click the button and select “Booking file Remarks, then click on the Review BF tab. Click on ADD and update the relevant data, then click Save. It will default to Queue 12, unless you override it with your personal Queue number.

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Points to note: A maximum of 10 review booking file entries may be added to a Booking File, provided each has a different date.

Click on *RB to view the Review Booking remarks.

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Notepad The notepad field is a multiple item field, and may be used to store general information in the Booking File for in-house agency use. When using the notepad function, type the entry in free text in the way that you would usually write a note to yourself or a colleague. In this way, you and your colleagues will have a record of actions taken in a booking file. Notepad entries can be added as a simple free text messages, or they can be grouped into categories for display purposes by using secondary qualifiers for various items such as car hire or hotel accommodation. Click the button and select “Booking file Remarks, then click on the Notepad tab. Click on ADD and update the relevant data, then click Save.

Historical Notepad:

Click on *NP to view the Notepad items.

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Itinerary Remarks Itinerary Remarks allows you to add free format information to your customer's itinerary. They will display in ViewTrip and in Enhanced Itinerary. There are two types of Itinerary Remarks: •

Unassociated Remarks of a general nature applicable to the entire Booking File



Associated Remarks relevant to individual segments in the Booking File

You may add, change or delete remarks from a Booking File at any time before you issue the itinerary. You are permitted a maximum of 70 characters for each item. The Galileo system responds with an asterisk. Unassociated Remarks print at the bottom of your customer's itinerary, and Associated Remarks print below each relevant segment. Click the button and select “Booking file Remarks, then click on either the Associated tab or Unassociated tab. For Associated remarks, click on the itinerary to be associated and click ADD. Update the Remarks text and then click Save.

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Click on *RI to view the Itinerary Remarks.

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Exercise 9 BOOKING FILE CREATION – OPTIONAL FIELDS Choose any date 6 months onwards, reserve seats in economy class for the following passengers basing on the itinerary indicated: Singapore to Chicago on United Airlines Chicago to Singapore on United Airlines (eight days after arrival) Enter the following: Mr Galileolim See Wei , Mdm Galileolee Ai Mei and infant Mstr Galileolim Wei Xiang (20 SEPYY) The Travel Agency is Arrow Travel and the telephone number is 63498440. Set up the necessary ticketing arrangement 3 days prior to departure. Jamie called to make this travel arrangement. Put under itinerary remarks field that you had quoted adult fare at SGD1800.00 and infant fare at SGD480.00 return ticket excluding taxes. Put the mileage membership SQ86297525 for passenger 1 with the necessary Cross Accrual if applicable Note : Please indicate the entry below in all training bookings before END Transaction. SI.YY*THIS IS A TRAINING BOOKING Please write down the Galileo Booking File Reference :

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Exercise 10 BOOKING FILE CREATION – OPTIONAL FIELDS Choose any date 6 months onwards, reserve seats in economy class for the following passengers basing on the itinerary indicated: Singapore to Detroit on Delta Airlines Enter the following: Mr Gary Galileo and Ms Jane Lim The Travel Agency is Arrow Travel and the telephone number is 63498440 Set up the necessary ticketing arrangement 3 days prior to departure. Jamie called to make this travel arrangement. Set up a Review Booking File 5 days before departure to collect passport from Embassy. Note : Please indicate the entry below in all training bookings before END Transaction. SI.YY*THIS IS A TRAINING BOOKING Please write down the Galileo Booking File Reference :

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Queue Galileo provides a queue system for the management, sorting and storage of Booking Files. Each pseudo city has a set of numbered queues. Within this set, there are queues with predetermined functions and queues that your agency can customise for internal use. The queue system allows you to sign into and out of queues, place Booking Files on a queue and perform various maintenance functions on the Booking Files currently on queue. Programmatic Queues Programmatic queues hold messages sent by airlines, car, train, cruise, hotel, and leisure travel companies about changes you need to make to Booking Files. The following table lists the majority of available programmatic queues, their associated number, and the types of Booking Files they contain. Enter: QPB Queue Queue Name: Number

Message and Booking File Types:

0

Urgent

Contains Booking Files that require urgent action. Booking Files may be placed on this queue by an agent in their own pseudo city, by an agent in an associated agency, or by a Galileo office.

1

General

If no queue number is specified, a Booking File placed on queue will automatically fall onto the general queue.

*CPD

Past Date Quick default

Past date Booking Files for subsequent retrieval.

2

Seating replies

Booking Files with replies to seating requests.

10

Ticket arrangement

Booking Files with future ticketing dates.

(TAU) 12

Review booking

Booking Files that contain a review booking field.

16

Vendor remarks

Booking Files containing replies from airlines.

17

Waitlist confirmation

Booking Files with waitlist confirmations (status KL).

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18

Urgent confirmation

Booking Files with confirmation (status KK) from carriers for travel within the next 14 days.

19

General confirmation

Booking Files with confirmation (status KK) from carriers for travel outside the next 14 days.

20

Unable

Booking Files with UU or US status.

21

Unable to confirm

Booking Files with UC, UN or NO status.

22

Time change

Booking Files with time changes (TK or TL status).

24

Auxiliary service advice

Booking Files with service responses from hotel and car vendors

25

Service information advice

Booking Files with replies to SSRs

Managing Queues You can manage work to be done on Booking Files by performing various queue counts. In addition, you can list the Booking Files in a queue. These functions are important factors in increasing office productivity. Display a queue count to see a total count of Booking Files on queue within your pseudo city. Click the

button and the number of Booking Files on queue will be displayed.

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Screen response: 1 2 4 3

Screen description: Callout:

Explanation:

1

Agency pseudo city

2

Supervisory and message queues with count of messages

3

Queues are displayed in numerical order, with the total number of Booking Files specified

4

Some queues may be broken down into categories or sections, indicated by an asterisk after the queue number or title

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Signing in to a Queue You must monitor queues frequently, because replies from airlines and vendors are received constantly. To work Booking Files within a specific queue, just click on the Queue number and the first Booking File in the queue is displayed.

Screen response:

Click on *SI to view the Service Info Advice Screen response:

Note: KK is a status code, confirming the BBML request. 3 Days Basic Reservations and Fares – OCT 2012

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When you have spoken to your customer and updated the relevant item using the action code found on pages 126 -128, you must add a received from field and end transaction. The Booking File is removed from queue and the next Booking File is automatically displayed on screen for appropriate action to be taken.

Working the Queue You may work Booking Files on the queue in the following way:

Action:

Format:

Update the current Booking File and end transaction

Update Received from End transaction

Ignore the current Booking File

I

Take no action and remove the Booking File from queue.

QR

Sign out of Queue and ignore the current Booking File.

QXI

\

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Queue Count Options When you have selected the Queue Count Option from the Tools menu, the screen below will be shown and from here you can assign up to three QuickView Queues, and also assign the frequency in minutes of the polling of these queues. Once set these queue count options will remain until the Queue Count Options are subsequently changed.

Once these are saved the queue is highlighted at the bottom of the screen, initially in a red ‘bubble’ with the total bookings that are on each queue displayed within the red ‘bubble’.

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By hovering over a red ‘bubble’ the booking files that are on this queue will be displayed in a separate window (shown below). From here the record locator from within the queue can be clicked on to display the booking in the PNR viewer open.

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Status Codes and Advice Codes Vendors use advice codes to advise you of the change of status of a booking, and a status code may indicate whether a flight reservation is confirmed, waitlisted, or on request. It is also is used to confirm a seat request or an SSR item. When you receive an advice from a vendor you should advise your customer of the change and update the Booking File to show the status of the flight. The following is a list of codes, and required action. Advice code:

Definition:

Change to status code:

HX

Cancelled by airline

XK

KK

Confirmed from request

HK

KL

Confirmed from waitlist

HK

NO

No action taken

XK

TK

Schedule change on a confirmed flight

HK

TL

Schedule change on a waitlisted flight

HL

TN

Schedule change on a requested flight

HN

UC

Unable to confirm

XK

UN

Unable to confirm, flight not operating

XK

US

Unable to accept sale, have waitlisted

HL

UU

Unable to confirm, have waitlisted

HL

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Updating Advice Codes When you have advised your customer of relevant changes, the advice code must be updated in the Booking File with a change entry. The following are sample entries. Flight changes Advice codes to advise of a change of flight status may be updated with the following entries. Advice code:

Change to status code:

Format:

KK - confirming reservation

Change flight segment 2 to HK

@2HK

KL - confirming from waitlist

Change flight segment 5 to HK

@5HK

TL - waitlisted, advising new flight times

Change flight segment 3 to HL

@3HL

UU - unable, have waitlisted

Change flight segment 4 to HL

@4HL

SSR items Advice codes to advise of change of status for an SSR item may be updated with the following entries. Advice code:

Change to status code:

Format:

KK - confirming item

Change status of special meal VLML to HK

[email protected]

KK - confirming item

Change status of special meal DBML to HK for passenger 1 segment 3

SI.P1S3/[email protected] K

UU - unable, have waitlisted

Change status of special meal SFML for segment 3 to HL

SI.S3/[email protected]

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Seat requests Advice codes to advise of change of status for a seat request may be updated with the following entries. Advice code:

Change to status code:

Format:

KK - confirming item

Change segment status of all seats for all passengers to HK

[email protected] HK

KL - confirming from waitlist

Change segment status for seat request for segment 2 to HK

[email protected] HK

Adding an End of Queue Marker You can add an end of queue marker which prompts you when you have looked at every booking on that particular queue. If the queue marker is not used the first booking remaining on queue will be redisplayed.

Action:

Format:

Turn on end of queue maker

QENDON

Turn off end of queue marker

QENDOFF

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Exercise 11 QUEUES 1.

To display all queue counts.

Ans: 2.

What is the entry to sign into Queue 4 ?

Ans: 3.

What is the entry to place Booking File at the bottom of the Queue?

Ans: 4.

Once flight is confirmed (KK, KL) from waitlist, what is the format to action the confirmation for segment 3?

Ans: 5.

If a Booking File do not require any actions and can be removed from the queue. The entry is

Ans: 6.

How do you temporary sign out and ignore a Booking File ?

Ans: 7.

How do you queue a booking to Galileo for name change?

Ans:

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Past Date Booking File Booking Files become past date 24 hours after their last travel date, and can only be retrieved up to 13 months after their last travel date. It is not possible to retrieve a Booking File beyond 13 months. Use the following steps to past date Booking File. 1) Enter: PQ/R-N7L2ZI Example screen response:

2) Type CONFIRM after the asterisk * an enter at the cursor. Completed screen example:

Note: Record locators are recycled after a Booking File has been purged. If there is more than one past date Booking File with the same record locator a multiple name list will be displayed. Example screen response:

3) Tab to the required Booking File and enter. If the Booking File is less than 60 days old it will be queued immediately to the General Queue Q1 category PD. If the Booking File is more than 60 days old or too large, it will be queued to the same queue for retrieval after 24 hours.

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Example screen response:

4) To retrieve the Booking File when it has dropped into Past Date Queue. Enter: Q/1*CPD

Additional Retrieval Formats Retrieve past date booking file by locator

PQ/R-3S71JL

Retrieve past date booking file by departure date and name

PQ/24DEC05-WILLIAM/AMR

Retrieve past date booking file by date range

PQ/24JAN06-30JAN06-TAN/AMR

Retrieve past date booking file with flight and full name

PQ/UA220/19JAN06-WILLS/LUKE

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Booking File History The history section of the Booking File shows details of modifications that have been made since its original creation. History shows itinerary changes and maintains a record of changes that have been made to most customer data fields. History tracks both agency and vendor activity, and you can examine history for filed fare and ticketing activity when tickets and itineraries have been issued in the Galileo system. The most recent changes appear at the top of the history display after the original creator lines, and each line of information is preceded by a history code. To display Booking File history, enter:

H

The first five lines of the display show details of the original creation of the Booking File. The subsequent history follows, and the most recent is at the top. As and when an item is added to history, it is identified by a credit line (CRDT) and a history code. The Received Field is automatically stored. Relevant data appears above the CRDT line.

Refer to the following example screen display.

1

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Screen explanation: CRDT Item:

Explanation:

1

CRDT- SIN AG AN 0914Z/19OCT Date and time that the Booking File was created and the last two characters of the sign-on that created it. ONLY ACTIVE PRODUCTS EXIST indicates that the Booking File contains live (active) segments. Note: A segment already used would be listed under NONACTIVE PRODUCTS.

A history code precedes each item in Booking File history to identify the action that has been taken. Itinerary history CODE

EXPLANATION

AS

Added segment

AVL

Added vendor locator

CF

Added confirmation number (cars and hotels)

CS

Changed car/hotel optional data

HS

Original segment (on Booking File creation only)

SC

Changed segment status

VLR

Vendor locator reference

XS

Cancelled segment

Customer Data history CODE

EXPLANATION

AA

Added Related Address

AB

Added Purchaser field

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AC

Added Action field

ACD

Added Abonnement Card details

ACI

Added Customer ID field (Selective Access)

AES

Added Estimated Total for hotel accommodation or for car hire

AFB

Added Manual Fare quote

AFQ

Added Fare Quote field

AI

Added Special Remarks

AG

Added SSR

AM

Added Mileage membership

AMC

Added Mileage membership cross accrual

AN

Added Name

AO

Added OSI (including mileage membership)

AOB

Added carrier fees

AP

Added TOD MCO number

AQP

Added to programmatic queue placement

AQT

Added to current TAU placement

AR

Added routing field

ARQ

Added enhanced booking file request

AT

Actual ticketing, ticket issue entry

AVI

Added incoming Vendor Remark

AVO

Added outgoing Vendor Remark

AW

Added Written Address

CG

Changed SSR

CO

Changed OSI

DA

Data Added

DM

Data Modified

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DRQ

Deleted Enhance Booking File Servicing field

DR

Reinstated Client file

DVI

Deleted incoming Vendor Remark

DVO

Deleted outgoing Vendor Remark

DU

Dynamic Update request

DX

Data deleted - Can identify cancellation of a marriage logic association

FP

Changed or deleted FOP

HS

Original segment status

HSD

Denotes flights where historical seat data exists

HSI

History of Service Information

IG

Service info via incoming teletype

OG

Service info via outgoing teletype

SA

Added seat preceded by HSD

SC

Changed Seat Data (preceded by HSD)

SX

Deleted Seat Data (preceded by HSD)

XA

Deleted related address

XC

Changed action field

XCD

Cancel Abonnement card details

XI

Change fare field

XM

Cancel mileage membership

XMC

Cancel mileage membership cross accrual

XR

Changed routing

XCI

Changed Customer ID field (Selective Access)

XES

Deleted Estimated Total for hotel accommodation or for car hire

XFB

Cancelled Manual Fare field

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XFQ

Cancelled Fare Quote field

XG

Deleted or cancelled SSR

XK

Replaced TINS field (see Document Production)

XN

Changed or deleted Name

XNP

Cancelled (historical) notepad

XO

Changed or deleted OSI

XP

Changed or deleted Phone

XRB

Cancelled Review Booking File field

XRQ

Cancelled Enhanced Booking File Servicing field

XT

Changed or deleted ticket arrangement field

XW

Changed/deleted written address field or subfield

Booking File Function history CODE

EXPLANATION

APQ

Enhanced Booking File Service request added to pseudo city queue

AQ

Added to queue trail

DN

Divided Name

XQ

Booking File removed from Queue

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Itinerary Print Action: Print long itinerary

Format: TKPDID

Print current record suppressing other data information

P-*R

Print current record (BF) with all data information

P-*ALL

Print Screen

CTRL B

HOST EMAIL To email an itinerary to your customer from Focalpoint, you must end an retrieve the Booking File, and add a Received From field before you make the final entry to send the email. On the Customer Information screen, click on the Contact tab and click on Add. Complete the data and then click on Save.

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Emailing an Itinerary

EM

Send email to default address (First email address found) Note: The email field (MT) takes precedence over an email address stored in the phone field. Default setting: The body of the email is in HTML format.

EMALL

Send email to all email addresses Sends email to all email addresses, phone and mail (MT) email addresses stored in the PNR

EM2

Send email to email address 2 only

EM1.3.5

Send email to email addresses 1 , 3 and 5

EM3-5.8

Send email to email addresses 3 to 5 and 8

ERM

Send email to default address and retrieve Booking File

ERMALL

Send email to all addresses and retrieve Booking File

ELM5

Send email to address 5 and redisplay Similar Names List

ECMALL

Send email to all addresses and end transact LeisureShopper Booking

EM* REC

Send email with expense receipt in HTML format

EM*PDF

Send email in PDF format

EM*HTM

Send email in HTML format only

EM*TXT

Send email in text format only

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EM*HTM*TXT or EM*TXT*HTM

Send email in text format with HTML attachment

EM*HTM*PDF

Send email in HTML format with PDF attachment

EM*TXT*PDF

Send email in text format with PDF attachment

EM*NL

Send email with no link to ViewTrip

Response:

When the entry is made to end the Booking File and issue an Email for Phone Field item number 2, an entry is programmatically added to the Notepad Field to indicate several things. Example: NOTE2. H**EMAIL24/02 AN 30OCT 0943Z

Once the Email has been sent out from the server, the Notepad remark will be deleted. All deletions of the Email Notepad remark will appear in History of the Galileo Booking File.

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ViewTrip You can use ViewTrip to view your air, car and hotel reservations made by your travel agent in the Galileo or Apollo system. You must enter your six character reservation number (record locator) and last name. The web site address is:https://www.viewtrip.com

You may use the following formats to vary the information displayed in a ViewTrip record using NotePad entry in your booking file :

Suppresses fare information in E tkt receipt. Display the Warsaw convention text in the ViewTrip record as per IATA regulation.

Suppresses fare and taxes information in the E-tkt receipt 3 Days Basic Reservations and Fares – OCT 2012

NP.VIEWTRIPNET

NP.VIEWTRIPWARSAW

NP.VIEWTRIPITIN

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Exercise 12 BOOKING FILE MODIFICATION Retrieve the Booking File created in Exercise 10 and make the following amendments. Mr Gary Galileo is not able to travel and need to cancel off his trip; Ms Jane Lim is going as per schedule. Please write down the Galileo Booking File Reference :

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View PNR Functionality View PNR allow subscribers to view existing PNRs directly within the airline’s system using the airline vendor locator (VLOC). View PNR is available on the Galileo system for all markets for the following airlines:

         

Air China (CA), Air India (AI), Cathay Pacific Airways (CX) / Dragon Air (KA) China Airlines (CI), China Eastern Airlines (MU), China Southern Airlines (CZ) Eva Airways (BR), Malaysian Airlines (MH), Silkair (MI) Singapore Airlines (SQ)

Note: You are not able to add new requests or make any amendments using this product. It is simply a tool which enables you to view details of Galileo created PNRs to ensure that the Carrier’s PNR and Galileo Booking File are in synch. You are able to view the following fields:    

Itinerary Name Ticket Number Airport Fax (AP FAX) which includes SSRs and OSIs

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Step 1 – Drop Through into the airline system Enter:

@@xx/VIEWPNR; (replace XX with the vendor code) e.g.

@@SQ/VIEWPNR;

Response: WELCOME TO SINGAPORE AIRLINES Step 2 – Display the PNR using SQ’s vendor locator (VLOC) *MH5LA8; Response: 1.1TEST/GALILEOMS SWI1GSQD8TC/795E/SG/SIN 28OCT MH5LA8 1 SQ 860 Y TH 30NOV SINHKG HK1 0830 1215 Y @SG1G $ TKT-1 G28OCTSWISQ 000RM 61899004207120 AP FAX-S1 SSRSPMLSQPN1 NO BEEF 2.S1 SSRNSSWSQHK1 GEN FAX-OSISQ CTCT SIN GALILEO 62230253 >? Step 3 – To return to the Galileo system Enter >@@1G Response: WELCOME TO GALILEO - SIGN-OFF COMPLETE > Please note ‘MD’ and ‘MU’ can also be used if required

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Timatic Timatic is a mechanized Travel Information Manual (TIM) giving agent instant information regarding requirements for travel. TI-MV

Fill-in-format Timatic Visa

TI-MH

Fill-in-format Timatic Health

Page Down Redisplay Current Page Display First Page Page Up Redisplay Previous Page

TIPN TIPG TIPF TIPB TIPL

Further Info Link Format in Timatic : e.g. TIDFT/ID/VI/AI ITEM

To access the above by just separting the TI with a dash (-) & continue with the data Input :

TI-DFT/ID/VI/AI ITEM

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Electronic Travel Authority System (ETAS) ETA has been introduced by the Australian Department of Immigration and Multicultural Affairs for the Australia Government to speed up process of obtaining authority to enter Australia. TIETAR

ETA application screen

Screen 1:

Screen 2:

Please take note that the address should not have “#” preceding the unit number, just input as e.g. 10-08. Under Telephone, the COUNTRY is 0065 for Singapore and AREA to enter as 0000.

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Amending an ETA already issued If the ETA has already been issued and you wish to correct data, you must open the history screen. Enter: TIETAH Locate and reverse the transaction. If the request was made more than 7 days ago for a V or BS ETA, or 30 days for a BL ETA, you cannot retrieve the transaction and it cannot be reversed. You must request a new ETA. If this is not approved, contact the nearest Australian visa office. For further information on ETAS refer to: GC*506 TIETAQ

ETA enquiry screen

TIETAS6

Information on Nationality/Countries eligible to apply for an ETA

ETAS manual may be downloaded from the following website. http://www.immi.gov.au/managing-australias-borders/bordersecurity/air/eta/manual/index.htm

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Good Practises Dos 1. Use Carrier Specific Display for airline host availability e.g A10FEBSINMNL*PR 2. Call Helpdesk for assistance if there is no {*) acknowledgement behind the O and S sell indicator over 4 hours. 3. A NOREC or REJECT can occur if the agent cancel and rebook in the same transaction. Agents are advised to cancel the unwanted segment, end transact, re-retrieve the booking and rebook the new flight. 4. A REJECT can occur if the agent cancels the unwanted “KL” segment and action a confirmation “@2HK” at the same time. Agents are advised to cancel the unwanted “KL” segment, end transact, re-retrieve the booking and action the wanted “KL” segment. 5. If need to remove passive segments, use the XK function e.g. @1XK or @14XK. 6. Agents are reminded to cancel off “HX” segments by either using @2XK or X2 (2 being the HX segment number). This will avoid agency being billed for HX segments by Airlines. 7. For SQ reservations within 72 Hours, after changes please toggle into @@SQ/VIEWPNR to ensure that the modified itinerary is updated. Otherwise do contact SQ reservations as the booking may be in SQ control. 8. Re-advising of ticket number is required after an itinerary changed for those ticketed segments/PNR. 9. Airlines remind agents not to reuse dead PNR to rebook flights, it may cause sell message being rejected or no record at airline system. Airline may refuse to render help on such situations. 10. On bookings where passenger had started travel, before doing any change contact airline to check if the airline has taken control of the booking. This is to avoid airline not receiving the messages and result in no record at airline system. 11. When there is a child in booking, please remember to include an SSR to advise child age. e.g. SI.P2/CHLD (if date of birth is not avail at time of booking) or SI.P2/CHLD*10JUL99 (with date of birth DDMMMYY) 12. Check that passenger’s name is correct and meets the airline requirement (e.g. correct form of payment, 3 Days Basic Reservations and Fares – OCT 2012

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FOID etc) before sending for ticket issuance. For E-ticket, check that the maximum name characters by carriers, please refer to GC*439/1 for more info. 13. For carriers which are able to do a VIEWPNR please check the airline booking after you have divided a booking to ensure it has been split correctly.

DON’Ts 1. Do NOT cancel and rebook the same flight in same transaction. 2. Do NOT create duplicated segments/bookings for same passenger 3. Do NOT modify the booking file without the * acknowledgement on O and/or S sell indicator 4. Do NOT sell segment on a DEAD PNR, create a separate booking file for the itinerary. e.g. Booking has been “HX” by the carrier SQ. . 5. Do NOT create booking file or send OSI/SSR item when the flight is close to departure time. 6. Do NOT update (cancel or remove) AK and HK segment in same transaction. 7. Do NOT create passive segment on Malaysian Airlines. Wholesaler creates live segments and get MH to synchronise with sub-agent booking. 8. Do NOT turn on the “INSERT” button or “DELETE” button whenever fill-informat is in used. 9. Do NOT @1RR for China carriers instead indicate in Vendor Remarks. e.g. V.ACA*PLEASE RECONFIRM CA662 / 10JUN SINPEK. 10. Do NOT create PNR with all open date segment, at least one segment with date. 11. Do NOT name change after issuance of E-Ticket. 12. Do NOT insert fictitious ticket number into a Booking File. 13. Do NOT issue ticket after ticketing deadline expired although booking still showing in bookng file, as it may be in the airline’s queue for robotic cancellation.

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Galileo Fares For many travellers, the main factor influencing the decision of which flights to book will be the fare charged for the journey. This is particularly so for leisure travellers who are paying for the ticket themselves, but also increasingly important for business travellers as many companies are trying to reduce travel costs. When checking availability, each booking code represents a different cabin class or fare type. On all flights a variety of fares are offered. Highest fares which are flexible are termed normal fares. Those which are lower and less flexible are special fares. Within each of these categories, there are different types of fares. The general features of the most frequently seen fare types are listed below. These are general guidelines, and restrictions of each fare may vary, depending on the route flown. The rules of each fare should be checked and passengers advised of any restrictions.

International Fare Display Galileo Fares provides fare displays with the following neutrality features in common: •

Fares are displayed in strictly low-to-high order with round trips assessed at their half-value



When one carrier's fare is identical to another, the display will be randomised on subsequent entries

The basic input to display fares from one city to another is the city pair and date of travel, which may be entered in any order.

For example: FDSIN14FEBFRA FDSINFRA14FEB FD14FEBSINFRA

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Take the following steps to display fares for travel from Singapore to Frankfurt on 14 February. Enter:

FD14FEBSINFRA

Response:

1 2 3 4 5 6

Agents can get access to some follow up entries/functions by clicking on the links shown above in screenshot example. Callout 1

Response UNSALEABLE FARES MAY EXIST

Description Fares that have sales restrictions coded, which prevents them from being displayed in the main Fare Display. The main fare display only shows those fares that are available for sale in this location or for this user. The display shows a comment to alert the user that

3 Days Basic Reservations and Fares – OCT 2012

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there are additional fares in the market that are “unsaleable.” 2

SIN-FRA DEPART 14FEB MPM 8097 EH

3 4 5

PUBLIC/PRIVATE FARES FOR 795E USD CURRENCY FARES EXIST 1 CX

FARE AMOUNT R FARE BASIS

C 6

AP

Boardpoint, offpoint, date of travel Applicable maximum permitted mileages (MPM) followed by the associated global indicator. Type of fares in this display – adult is the default Aside from the fares in the currency displayed, it may have fares filed in the currency mentioned. Line Number: displays interactive flight availability for specific carrier/class Carrier code. When you point on a specific carrier, it decode the carrier name. (YY indicates IATA fares) Fare in currency of the country of boardpoint. It displays penalties fare category Roundtrip fare (blank indicates one way fare) Also enables you to access the complete fare rules Booking class code. For IATA fares (no carrier in the CX column) this is purely generic. Indicates no booking code held + Indicates carrier has not designated a booking code or refer to the booking class code sub-display. Advance Purchase information: accesses the advanced purchase fare category [email protected]@ 07

3 Days Basic Reservations and Fares – OCT 2012

indicates no advance purchase period applies indicates no rules held indicates minimum number of days in advance that ticket may be purchased

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+

MIN / MAX

SEASONS

MR

indicates that a reservation to ticketing requirement exists or that reservations must be made no earlier than a specified number of days before departure (refer to fare rules) The minimum stay requirements are shown as a number of days or: SU indicates the Sunday rule applies (must not return before Sunday) V indicates the stay is variable (refer to fare rules) W indicates the stay is one week The maximum stay is shown in terms of number of days (90), months (3M) or 1 year (1Y). It accesses the minimum and maximum fare categories. Seasons of application O preceding a date indicates that the outbound journey must commence during the period shown I preceding a date indicates that the inbound journey must commence during the period shown No entry preceding a date indicates that the outbound journey must commence during the period shown, and the return journey may take place at any time (subject to minimum /maximum stay requirements) Mileage or Routing Indicator. It provides the routing information. M R MR

3 Days Basic Reservations and Fares – OCT 2012

indicates the fare is mileage based. indicates the fare is routing based. indicates the fare may be mileage and/or routing based. Page 155

GI

Global Indicator AP AT CF

DT

3 Days Basic Reservations and Fares – OCT 2012

Atlantic and Pacific Atlantic Circular fares (Fare Display only) EH Eastern Hemisphere FE Between Russian Federation (west of the Urals)/Ukraine and Area 3 (not via Siberia) PA Pacific PN Transpacific via North America RW Round the World (Fare Display only) SA South Atlantic TS Trans Siberia WH Western Hemisphere Day / Time restriction D indicates the fare is restricted to certain days T indicates the fare is restricted to certain times

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North American Fare Display (NAFD) Take the following steps to display fares for travel from Singapore to Frankfurt on 14 February. Enter:

FD14FEBNYCMIA

Response:

1 2 3

4

Callout 1

Response UNSALEABLE FARES MAY EXIST

Description Fares that have sales restrictions coded, which prevents them from being displayed in the main Fare Display. The main fare display only shows those fares that are available for sale in this location or for this user. The display shows a comment to alert the user that there are additional fares in the market that are “unsaleable.”

2 3

DEPART 14FEB AIRPORT FARES PUBLIC/PRIVATE FARES FOR 795E

3 Days Basic Reservations and Fares – OCT 2012

Date of travel and departure from specific airport Type of fares in this display – adult is the default Page 157

1 CX

FARE AMOUNT FARE BASIS

AP

Line Number: displays interactive flight availability for specific carrier/class Carrier code. When you point on a specific carrier, it decode the carrier name. (YY indicates IATA fares) Fare in currency of the country of boardpoint. It displays penalties fare category Also enables you to access the complete fare rules Advance Purchase information: accesses the advanced purchase fare category 07

5

MIN / MAX

XL FE

3 Days Basic Reservations and Fares – OCT 2012

indicates minimum number of days in advance that ticket may be purchased + indicates that a reservation to ticketing requirement exists or that reservations must be made no earlier than a specified number of days before departure (refer to fare rules) The minimum stay requirements are shown as a number of days or: SU indicates the Sunday rule applies (must not return before Sunday) V indicates the stay is variable (refer to fare rules) W indicates the stay is one week The maximum stay is shown in terms of number of days (90), months (3M) or 1 year (1Y). It accesses the minimum and maximum fare categories. Cancellation Fee NR Indicates the fare is nonrefundable. 60 Indicates 60% of the fare is non-refundable. -Indicates no refund restriction @@ Indicates no cancellation rules are held ++ Indicates the rules must be Page 158

TVL DATES FIRST/LAST

TKT DATES FIRST/LAST

3 Days Basic Reservations and Fares – OCT 2012

consulted First and last travel dates C Indicates travel must be completed by S Indicates travel must be started by First and last ticketing dates

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Fare Search Qualifiers A more appropriate fare display may be obtained by using search qualifiers. Search qualifiers may be input in any order, and may be used in two ways: • •

As part of the initial fare display input To update an existing display

Basic Fare Display Entries FD14AUGLONPAR or FDLONPAR14AUG or FDLON14AUGPAR

Fare display from London to Paris 14AUG

FD14AUGPARPAR-RTW

Display the available Round the World fares (RTW) from Paris

FDLONPAR10NOV06/BA

Display fares for historical date. Carrier and Year must be included in the format. From Q1 2007, up to 1 year in the past will be available in the historical database. Previous to that, only 90 days were available.

Search Qualifiers /EI

Carrier (mandatory with historic fares display)

/UA/DL/US

Carriers (max. 3)

/YY

Show only IATA Fares

/ALL

Show fares for all airlines including IATA Fares

–OW or –RT

Journey type (one way/round trip)

–RTW or –CTF

Journey type (Round The World or Circle Trip Fares)

@YLE3M

Exact Fare basis code

3 Days Basic Reservations and Fares – OCT 2012

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*PTC

Display fares for all non-ADT passenger types

*ADT*CNN*INF

Passenger Type Codes (H/PTC to obtain the list)

:GBP

Converts fares from local currency and then displays in requested currency at Bank Rate

::USD

Displays fares filed and published in alternative currency

:NUC

Display fares in NUC

.T12JAN08

Ticketing date (IFD only)

FDSFOLAXV26MAR

Validates fare restrictions and displays applicable one way fares for specified date (SFO to LAX)

FDSFOLONV26JAN08FEB

Validates fare restrictions and displays applicable return fares for specified dates (SFO to LON)

/BA–[email protected]*CNN

Fare Display return, special and child fares with BA

/2

Display half round trip in NUCs for all round trip fares

:N

Fare quote public/published fares. Excludes private fares.

:A

Fare quote airline private fares only with applicable private fare code.

:P

Fare quote both airline and agency private fares

Passenger Type Code The system default displays adult fares. The passenger type code qualifier may be used to display fares for other passenger types. Below are some of the commonly use. (H/PTC)

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ACC

Accompanied passenger

ADT

Adult

CMA

Adult with companion

CMP

Companion fares

CNN

Accompanied Child

GIT

Group Inclusive Tour

GNN

Group Child

GRP

Group

GVT

Government Travel

INF

Infant without a seat

ITX

Individual Inclusive Tour

LBR

Labourer/worker

SEA

Merchant Seaman fares

STU

Student

UNN

Unaccompanied child

VAC

Visit Another Country adult

VNN

Visit Another Country child

3 Days Basic Reservations and Fares – OCT 2012

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Fare Display Summary Format:

Explanation:

FD14FEBSINHKG

Basic Fare Display

FD14FEBSINHKG/CX

Fare display using specific carrier qualifier

FD14FEBSINHKG-OW

Fare display using journey type qualifier

FDSINSIN/SQ-RTW

Fare display using fare type qualifier

[email protected]

Fare display using fare basis qualifier

FDSINHKG/CX*INF

Fare display using passenger type qualifier

FDSINNYC.PA

Fare display using Global Indicator qualifier (IFD only)

FDSINTPE:NUC FDV10FEB18FEBSINHKG/CX

Fare display using NUC qualifier (IFD only) Fare display using Date validating qualifier

FDSFOCHI/UA*VAC:SGD FDPARMIL/AF*ITX::USD

Fare display using alternative currency Fare display using alternative currency

FD20OCTSINLAX/NW:NUC.T01OCT FD1JAN12SINHKG/CX

Fare display using ticketing date qualifier Fare display using historical date qualifier

FDSINBKK/SQ-PRI-XX:P (replace XX with your respective corporate code) FDSINHKG/2

Fare display for Corporate fares Fares display on Half Round Trip

FD12FEBPERAYQ/QF::SGD

Fare display for Walk About fare

FDSINSFO/AA*PRO

Promotional Fare Display

3 Days Basic Reservations and Fares – OCT 2012

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Fare Display – Commonly Used (GC*439/7) CX All Asia Pass

www.cxagents.com

Circle Trip Fare If it is filed by a particular carrier then:

FDSINSIN-CTF FDSINSIN-CTF/SQ



Circle Pacific Explorer fare

FDSINSIN-CTF/BA



Circle Trip Excursion Fare UK/SEZ/SIN

FDSINSIN-CTF/BA



Oneworld Circle Trip Explorer Fares

FDSINSIN-CTF/BA



Star Alliance Circle Asia fare

FDSINSIN-CTF/SQ



Star Alliance Circle Pacific fare

FDSINSIN-CTF/SQ FDSFOSFO-CTF/UA

Round the World

FDSINSIN-RTW FDSINSIN-RTW/SQ

Skyteam Round the World

FDSINSIN-RTW/AF

Skyteam Go Europe Pass

FDPARMIL/AF*SKY::USD

Skyteam Go USA/Canada Pass

FDATLCVG/DL*SKY (REPLACING CITY PAIR) www.skyteam.com/EN/benefits/americaPass

Star Alliance Air Pass

FDQMXQMY/UA



Star Alliance African Airpass

Fare Basis : STARAPAF



Star Alliance Asian Airpass

Fare Basis : STARAPAS



Star Alliance European Airpass

Fare Basis : STARAPEU



Star Alliance Japan Airpass

Fare Basis : STARAPJP

3 Days Basic Reservations and Fares – OCT 2012

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Star Alliance North America Airpass

Fare Basis : STARAPNA



Star Alliance South Pacific Airpass

Fare Basis : STARAPSP



Star Alliance Thailand Airpass

Fare Basis : STARAPTH



Star Alliance China Airpass

Fare Basis : STARAPCN

3 Days Basic Reservations and Fares – OCT 2012

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Fare Booking Classes The Galileo 360 Fares system provides detailed booking code information for the primary carrier and secondary carries. When agents wish to display this information they should check the primary airline booking code first and only if the required information is not supplied should they check for the secondary. Follow-up entries may be made after a Fare Display to determine the correct class of service that must be booked for a different carriers participating in an international itinerary or using IATA published fares. An RBD or Reservations Booking Designator is a letter code assigned by an airline to a filed fare. There may be one or more RBD for a filed fare depending on the airlines requirements. The RBD is the main tool that an airline uses to maintain ‘seat inventory’ for fares sold. Below is an example of primary and secondary RBD information from a fare display. Fare display:

FDSYDHOU/QF

Display primary RBD information

In the above case if you were looking for the class of travel on Alaska Airlines (AS) you would use M or H class. There is no need to check the secondary information as it is already supplied in the primary.

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Above is the secondary RBD information of the same fare and as you can see AS advises K class. Because the primary RBD information is M or H it would be incorrect to use K and failure to adhere to this rule could result in an ADM. Remember to always display the primary airline booking code first.

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Exercise 13 1

Fare Display What is the entry to display fare for Singapore to Sydney?

Ans 2

What is the entry to display a one way child fare for Singapore to Perth on Qantas Airways?

Ans 3

What is the entry to display VUSA fares for LAXLAS on AA?

Ans 4

What is the entry to display OW fare for PAR to LON on BA flights?

Ans 5

What is the lowest return fare on SQ from SIN to HKG?

Ans 6

What is the entry to display the seaman fare from SIN to BOM on 9W?

Ans 7

What is the entry to display RTW Star Alliance Fare?

Ans 8a

What is the minimum stay for SINAKL fare basis YRSG on SQ (Return Fare)?

Ans 8b

From the above fare display SINAKL on SQ, how do you check if there are any flight restrictions?

Ans

3 Days Basic Reservations and Fares – OCT 2012

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Fare Quote Auto fare quote is used if the normal IATA published fare is to be applied or printed on the ticket. The following assumptions are made with a fare quote request: • All passengers in a Booking File require quotes • All passengers are adults (except infants as specified in the name field) • All segments are to be quoted • Ticketing is to take place on the same date as the fare is quoted or within the guarantee limit • A stopover is assumed where connections are 24 hours or more for IFQ and 4 hours or more if the fare is from NAFQ • Passengers are not exempt from ticketable taxes. Fare quote qualifiers may be used to override any or all of these assumptions. Example:

To quote :

FQ/CTG

Response:

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Response

Description

FQG

Fare Quote Status FQG Guaranteed FQM Manual FQC Computer generated Currency of the country of sale Base fare per passenger Total ticketable tax per passenger Total including taxes Passenger description of quoted fare

SGD FARE TAXES TOTAL PSG DES

If this fare is acceptable, you have to file it. Input:

R.PAX+ER

Response:

TO ENSURE FARE GUARANTEE - TICKET NOW

To confirm that the fare is acceptable, enter ER one more time. Click on *FF to view the Filed Fare.

Click on FQ1 to view the Filed Fare Details Response:

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Click on fare basis will enable you to view the fare rules associated to the fare quoted, upon seeing the Find Fare Rules, click on Search.

Response:

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Fare Quote Status Codes A

Airline Private fare. Guaranteed by airline

B

Build fare, input manually by an agent – not guaranteed

C

System-generated fare. When a fare is quoted which is applies the restriction TICKETING MUST BE COMPLETED WITHIN X DAYS/HOURS AFTER RESERVATION MADE, the status code C is input. It is the responsibility of the issuing agent to ensure that the advance purchase, reservations and ticketing restrictions are met. E.g. Round the World fare. In addition, status code C is output, if a Booking File contains an open segment with no specified carrier.

G

Guaranteed

I

Invalid fare (as a result of an itinerary change)

M

Manual fare – not guaranteed. System-generated fares which are not guaranteed either because of the use if Fare Amendment inputs, or Fare Quote modifiers such as tax exemption entry FQCAA/TE-ZP to exempt tax code ZP.

N

Non-guaranteed fare (when quoted outside IATA Europe and not ticketed in the same transaction).

P

Agency Private fare – not guaranteed

R

Fare restored by agent for re-ticketing – not guaranteed

X

Expired fare (guaranteed fares expire at midnight local time on the last day of the guarantee)

3 Days Basic Reservations and Fares – OCT 2012

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Fare Quote Modifiers FQ

+

Modifiers Segment Relate

S1.5-7

Passenger Relate

P1.4-6

Carrier plate

/Cxx

Fare Basis/type

@J2

Must Break

MB

Must Not Break

NB

Only Break

OB

No Stopover

X

Stopover

O

Passenger Type

*CNN

Point of Sales and ticketing

.AMSLON

Electronic Ticket

/ET

Tax Exempt (France)

/TE-FR

Show ticketable tax breakdown ** see note below

/TE-00

**NOTE : Entry : FQCKE VS FQCKE/TE-00 Fare Quote Entry: FQ/CKE SIN KE SEL Q70.00 247.55HEE1M KE SIN Q70.00 247.55HEE1M NUC635.1 0END ROE1.41382 FARE SGD 898.00 XT 8.00OO OP6.10 SG13.90 BP33.40 YQ2.60 TOT SGD 962.00 Tax Date Entry: FQ/CKE/TE-00 *TAXES ONLY* SGD283.00 8.00OO 6.10OP 13.90SG 33.40BP 2.60YQ * The TE-00 function will return a fictitious 'fare' which must be ignored * Q-surcharge is not considered into as tax break. 3 Days Basic Reservations and Fares – OCT 2012

Page 173

Fare Quote Alternatives This functionality displays alternative fares applicable to the itinerary booked. FQA will quote a maximum of four alternative (lowest) fares. Once the required fare has been selected it must be manually filed. FQA is not applicable for itineraries falling entirely within the USA, Canada, Puerto Rico and the US Virgin Islands. Example:

To quote :

FQA/CTG

Response:

Once the required fare has been chosen it must be manually filed and end transaction for it to be store in the Booking File. Input:

FF2

to file alternative fare quote number 2

3 Days Basic Reservations and Fares – OCT 2012

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Fare Quote Best Buy Fare Quote Best Buy (FQBB) quotes the lowest fare for which seats are in neutral availability for a booked itinerary with a maximum of 16 segments. All segments must be confirmed. Fare Quote Best Buy allows you to request fares for the applicable aircraft cabin or class of travel. It is available for international journeys and also for journeys within North America. Entry FQBB++-PREMF

Premier First Class Cabin

FQBB++-FIRST

First Class Cabin

FQBB++-BUSNS

Business Class Cabin

FQBB++-PREME

Premier Economy Class Cabin

FQBB++-ECON

Economy Class Cabin (includes economy fare type such as Excursion, Special, Promotional, etc.)

FQBB++-AB

Mixed cabin , as booked

There are 3 possible responses to a Best Buy fare request:  Flight segments must be rebooked in a different booking class code to obtain the Best Buy fare.  Booking class codes have been used correctly to obtain the Best Buy fare, and no rebooking is required.  No fare option available- when this happens you may use the FQBA to search for a fare option regardless of seat availability. The following entries are also available: Input:

Explanation:

FQBC

Best Buy Comparison compares the Best Buy quote with the fare for the itinerary as booked. The fare is automatically filed in the Booking File, unless rebooking is first required.

FQBA

Best Buy Regardless offer the lowest applicable fare for the itinerary regardless of seat availability. The fare is not filed in the Booking File.

Points to note: It is good practice to include the plating carrier with your entry, and when an itinerary includes a departure from an airport in the USA, you must include the plating carrier in order to calculate any passenger facility charge. 3 Days Basic Reservations and Fares – OCT 2012

Page 175

Example:

Normal fare quote :

FQ

Response:

FQBB – quote the lowest fare available for an itinerary and the FQBB response also supplies agents with a clickable FQBBK to make the booking final step more dynamic.

3 Days Basic Reservations and Fares – OCT 2012

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Fare Quote (H/FQ) The following are sample entries:

Entry:

Explanation:

FQ/CXX

Fare quote on a specific carrier plating Fare quote for passenger 1 and 3

FQ/CXX/P1.3

Note: replace XX with the carrier code FQ/Cxx/S3-4.8

Fare quote segment 3-4 and segment 8

[email protected] FQ/CAA**SEA

Force fare quote for fare basis YEE6M

FQ/CAA*VACLSG FQ/CAA*VACLSIN FQ/CAA*V08LSG

Fare quote seaman fare disregarding any other possible lower fare. Fare quote VUSA Fare quote VUSA for Child

FQX8

Fare quote whole itinerary with an indication segment 8 is a connection

FQO5

Fare quote whole itinerary with an indication segment 5 is a stopover

FQCSQ-P3:P

Fare quote SQ airline private fare under level P3

FQMB1

Fare Quote Must Break

FQNB1

Fare Quote Must Not Break

FQ.T20JUN

Fare Quote with Ticketing Date

FQ/TE-US ( US Tax )

Fare Quote Tax Exempt, Fare is Nonguarantee

FQ/CAA/TE-00

Fare quote to obtain ticketable tax breakdown

3 Days Basic Reservations and Fares – OCT 2012

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Fare Quote Best Buy (H/FQ) All modifiers shown above can also be added to FQBB formats. Entry:

Explanation:

FQBB

Quote lowest available fare for flights booked

FQBB++-PREMF

Quote lowest available Premium First Class

FQBB++-FIRST

Quote lowest available First Class

FQBB++-BUSNS

Quote lowest available Business Class

FQBB++-PREME

Quote lowest available Premium Economy Class

FQBB++-ECON

Quote lowest available Economy Class

FQBBK

Rebook classes for lowest available fare

3 Days Basic Reservations and Fares – OCT 2012

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Focalpoint Shopping Focalpoint Shopping provides access to the wealth of Galileo 360º Fares and searches for low fare options and available flights using a fast and efficient cryptic transaction incorporating a wide variety of options to customise and streamline the search. Focalpoint Shopping can quote fares of up to 8 flight segments – booked or unbooked, for up to 9 passengers, and searches public, private and net fares. Focalpoint Shopping entries can be used to search for alternative pricing and itinerary options for the same dates and destinations as booked.

Refer to the following Booking File

To quote :

FS

Response

3 Days Basic Reservations and Fares – OCT 2012

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In this example a total of 31 Pricing Options and 124 Itinerary Options have been returned. Pricing Option 1 is a ‘Best Buy’ (without cabin preference) of the itinerary as booked. Pricing Option is the term associated to each unique fare level. Itinerary Option refers to the number of unique itinerary patterns returned for each request. The same fare may be available with several different itinerary options.

Callout

Explanation:



Book the required pricing option & flights



Rebook the itinerary as per option



Provides more details about this itinerary and its fares.



Display fare rules



Display additional itinerary options for the specified pricing option

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Displaying the fare construction To view the fare construction for pricing option 1, click on

Note: Enter FS to redisplay the shopping results Displaying the fare rules To display the fare rules for pricing option 1, click on and then click on the city pair under the COMPONENT.

3 Days Basic Reservations and Fares – OCT 2012

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Booking the Itinerary To book the itinerary for pricing option 2, click on

Response:

The original flights have been cancelled and the new FQ will be stored.

3 Days Basic Reservations and Fares – OCT 2012

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Using Search Modifiers You can use pricing and availability modifiers to customise your search in order to meet the needs of your customer. For example, you can specify a search for direct flights, and indicate the required class of travel and preferred airlines. When used together, pricing modifiers must be specified first and separated from availability modifiers using ++ as a separator. Pricing modifiers All pricing modifiers that are currently available with fare quote functionality, FQ, FQBB, FQBC, FQBA and FQA may be used with Focalpoint Shopping. Note: You must separate multiple pricing modifiers with a / slash. The following are some example entries: Entry:

Explanation:

FS*C10

Focalpoint Shopping for a child aged 10. Note: This is not necessary if the PTC has been entered in the name field.

FSP2

Passenger 2 only

FSTE

Tax exempt

FSS1-3

Segments 1 through 3 only

FS:P

Private fares only

FS:C

Net fares only

FS*STU/P1/TE/:P Focalpoint Shopping for a student fare, passenger 1, tax exempt and private fares only. Note: You must separate multiple pricing modifiers with a / slash.

3 Days Basic Reservations and Fares – OCT 2012

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Availability modifiers You must precede availability modifiers with a double ++. Enty:

Explanation:

/BA

Specify carrier

/CX#

Include only the specified carrier

/BA/LH/BD

Specify maximum of three carriers

/UA-/AA-/CO-

Exclude maximum of three carriers

//*A

Specify alliance carriers (Star Alliance)

//*O-

Exclude alliance carriers (One World)

.D

Direct flights and non-stop flights

-FIRST

Cabin preference – First Class

-BUSNS

Cabin preference – Business Class

-ECON

Cabin preference – Economy Class Note: The first pricing option returned from a booked itinerary is always a FQBB of the itinerary without cabin preference.

.DXB

Specify connecting city

.JED-

Exclude connecting city

-10

Search for days earlier than booked

#5

Search for days later than booked

Entries examples Entry:

Explanation:

FSA

Shop regardless of availability

FSALL

Shop all segments, including WL

FSP1.2*STU

Shop for 1adult and 1 student

FSTE

Shop with all taxes exempt

FS++.D

Direct flights only

FSS1-3++/BA

Segments 1 through 3 only with a specified carrier

FS*S1.2++-BUSNS

Segments 1 and 2 only in business class.

3 Days Basic Reservations and Fares – OCT 2012

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Without a Booked Itinerary Focalpoint Shopping allows you to search for fares without booking an itinerary. To obtain a variety of different pricing and routing options for a prospective itinerary. Refer to the following example for travel from London to Madrid, travelling 01 June, returning 08 June. Enter:

FSLON01JUNMAD08JUNLON

As with a booked itinerary Focalpoint Shopping returns pricing and itinerary options. This example has 30 different prices available, but 59 different itinerary variations.

3 Days Basic Reservations and Fares – OCT 2012

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Using Modifiers to Customise your Search Pricing and availability modifiers may be used to make a more specific search. Refer to the following example: Enter:

FSLON01JUNDXB08JUNLON++/EK/-BUSNS

This search is for Business class fares only with Emirates. When no booking is held, the first option returned is also for the cabin requested. (In this case Business)

3 Days Basic Reservations and Fares – OCT 2012

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Focalpoint Shopping Entries Entry:

Explanation:

FSLON10JANDXB

One way journey

FSLON10JANDXB20JANLON

Round trip journey

FSBKK1JUNHKG7JUNSIN10JUNTYO15JU NBKK

Circle trip journey

FSLON10JANDXB--AUH20JANLON

Surface sector

FSROM1JUNX-JFKCVG20JUNX-JFKROM

Connecting point

FSASIN10JUNLON20JUNSIN (see Note)

Regardless of Availability

Note: When you make shopping requests regardless of availability, the results returned to the screen do not include the FSK book option. Pricing modifiers You must precede pricing modifiers with a single +. Entry:

Explanation:

FS2LON20DECJKT

Two passengers

FSFRA1JUNLON10JUNFRA+*C10

Passenger type code

FS2HKG10JUNTYO20JUNSIN+P1.2*C04

Adult and child aged 4 years

FSFRA1JUNLON10JUNFRA+:P

Private fares only

FSFRA1JUNLON6JUNFRA+-ACCT CODE

Private fares with an account code

FSFRA1JUNLON6JUNFRA+PE00

Fares with no penalty

FSFRA1JUNLON6JUNFRA+:NR

Fares with no restrictions

FSFRA1JUNLON5JUNFRA+TE-GB

Fares with tax exemption

3 Days Basic Reservations and Fares – OCT 2012

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Flight segment modifiers Entry:

Explanation:

FSSYD1JUNTYO/QF10JUNHKG/CX

Specified carriers each segment

FSSIN1JUNHKG-BUSNS10JUNPAR-FIRST

Preferred cabin class on each sector

FSZRH10JUNLHR.M#20JUNZRH.E#

Preferred morning and evening departure times on each sector

Itinerary modifiers You must precede itinerary modifiers with a double ++. Entry:

Explanation:

FSLAX1JUNLON10JUNLAX++//*A

Specified alliance

FSSYD1JUNAKL10JUNSYD++/QF/NZ

Specified carriers

FSSIN10JUNHKG20JUNSIN++-FIRST

Specified cabin class

FSCDG10JUNMAD12JUNCDG++.D

Direct flights only

Pricing and availability modifiers combined If you use both pricing and availability modifiers, you must precede the first pricing modifiers with a single +. The first availability modifier must then be preceded by a double ++. Entry:

Explanation:

FSPAR1JUNLON5JUNPAR+TE-GB++/AF/BA

Tax exemption and preferred carriers

FSLON1JUNHKG10JUNLON+:NR++-BUSNS

No restrictions and business class

3 Days Basic Reservations and Fares – OCT 2012

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