1492000 - General Support Statement for Virtual Environments

SAP Note 1492000 General Support Statement for Virtual Environments Note Language: English

Version: 64 Validity:

Valid Since 25.06.2013

Summary Symptom SAP customers use SAP systems of all sizes and on all operating system platforms, and make use of virtualization technologies and solutions.

Other terms Virtualization, virtual, VMware, vSphere, Microsoft Hyper-V, XEN, KVM, Container, Solaris, Zones, HP, Integrity, Oracle, Virtual, Machines, HPVM, IBM, PowerVM, WPAR, LPAR, INxHY, Citrix, XenApp, App-V, VMware, View, ThinApp, XenDesktop, private, cloud

Reason and Prerequisites As customer demands for comprehensive support of virtualization are rapidly growing, SAP simplifies and generalizes support for running its applications in virtualized and private cloud environments.

Solution The General Support Statement for Virtual Environments describes the conditions for support of SAP server components in virtualized and private cloud environments. For support of SAP software in public cloud environments, see SAP Note 1380654.

Contents 1. 2. 3. 4.

General Support Statement for Virtual Environments Supported SAP Applications Supported Operating Systems, Virtualization Solutions and Technologies Support for Databases and Third-party Components

Appendix A1. Virtualization Solution Support for SAP Client Software

1. General Support Statement for Virtual Environments For SAP applications, the operating system is the abstraction layer between the application and the hardware. Therefore, SAP applications are released for specified operating systems and their versions. With the release of an SAP application on a specific operating system version, the SAP application and all SAP branded third-party components embedded in the SAP application are by default released on: o

This specific operating system version running on native hardware or on a native virtualization technology provided by the hardware vendor that is listed by SAP

o

Virtualization technologies that are part of the operating system and that are listed by SAP

o

Virtualization solutions listed by SAP

25.07.2013

Page 1 of

6

SAP Note 1492000 General Support Statement for Virtual Environments SAP only supports virtualization solutions that behave in a fully transparent manner to the application. If the virtualization solution does not behave fully transparently, the relevant technology partner must provide support for the virtualization solution to become transparent. If a support issue cannot be solved by the technology partner, the SAP application might need to be migrated to a non-virtual environment. SAP releases its applications on operating system and database versions for native environments. With the use of virtualization technology, the date of availability of an operating system or database release might differ from the availability in native environments. This might lead to a different availability for an SAP application in a virtualized environment compared to a native environment.

1.1. Support for Functional Issues SAP analyzes functional issues of its applications running in virtual environments in the same way as it does for functional issues in non-virtual environments. As already stated, if the virtualization solution does not behave fully transparently, the relevant technology partner must provide support for the virtualization solution to become transparent.

1.2. Support for Performance-Related Issues The prerequisite for performance support is the setup of a central monitoring instance in SAP Solution Manager or in a suitable SAP NetWeaver AS ABAP system. For performance issues that are unrelated to the virtualization software, SAP supports its software in the same way as it does in non-virtual environments. For all other performance issues, the responsible technology partner is in charge of support.

2. Supported SAP Applications The General Support Statement applies for all SAP applications and components except the following: o

BWA

o

SAP HANA and SAP HANA-related applications that use the new SAP in-memory technology (for support on VMware, check SAP Note 1788665)

o

NetWeaver MDM (for support on specific virtualization solutions, check SAP Note 1070760)

o

SAP ITS 6.20 (for support on VMware, check SAP Note 325616)

For some SAP applications, specific requirements for their configuration and use in a virtual environment might be necessary. For more information in support requirements of: o

SAP applications based on SAP NetWeaver Application Server ABAP or Java: see OS-specific SAP Notes listed in section 3

25.07.2013

Page 2 of

6

SAP Note 1492000 General Support Statement for Virtual Environments o

SAP Point-of-Sale (SAP POS) components: Supported as of SAP POS version 1.0 and higher

3. Supported Operating Systems, Virtualization Solutions and Technologies SAP releases its applications for certain operating systems and their versions. For the operating system versions supported by your SAP application, check the Product Availability Matrix (http://service.sap.com/pam). Depending on your operating system version, SAP supports several virtualization solutions and technologies. For support and configuration information about your guest operating system, see the following SAP Notes: o

AIX (http://scn.sap.com/community/aix) 1002461 - Support of IBM Dynamic LPAR and Micropartitioning 1102760 - PowerVM Live Partition Mobility 1105456 - SAP Installations in AIX WPARs 1464605 - Active Memory Expansion (AME)

o

HP-UX 901732

- SAP on HP Integrity Virtual Machines (HPVM)

o

IBM i (http://scn.sap.com/community/ibm-i) 1002461 - Support of IBM Dynamic LPAR and Micropartitioning 1102760 - PowerVM Live Partition Mobility

o

LINUX (all architectures) 1122387 - Linux: SAP Support in virtualized environments

o

LINUX on IBM Power 1002461 - Support of IBM Dynamic LPAR and Micropartitioning 1102760 - PowerVM Live Partition Mobility

o

LINUX on IBM System z (http://scn.sap.com/docs/DOC-8430) Virtualization Support is included in OS certification; see also 1452070 - DB2-z/OS: SAP on Linux for IBM System z and z/VM

o

SOLARIS 870652 - Installation of SAP in an Oracle Solaris Zone 1178190 - SAP on Oracle VM Server for SPARC domains 1246022 - Support for SAP applications in Solaris Zones

o

WINDOWS (http://scn.sap.com/community/it-management/virtualization/windows) 1409608 - Virtualization on Windows

o

z/OS: Virtualization Support included in OS certification

4. Support for Databases and Third-party Components o

Support for Databases Database manufacturers might restrict their support to certified virtualization stacks consisting of operating system or database, hypervisor and hardware. Check the release and support information

25.07.2013

Page 3 of

6

SAP Note 1492000 General Support Statement for Virtual Environments provided in the following SAP notes and links: -

IBM DB2 for i All virtualization solutions that are supported by the operating system IBM i in section 3 are also supported for IBM DB2 for i. SAP application servers on Windows connected to an SAP system using IBM DB2 for i are supported to be virtualized in VMware environments only. For details about the support strategy for IBM i products on Windows with VMware see: http://www.ibm.com/systems/i/software/access/windows/vmware.htm l.

-

IBM DB2 LUW and IBM DB2 for z/OS All virtualization solutions that are covered by section 3 of this note are supported. For further information, see SAP Note 1130801.

-

MaxDB/liveCache With MaxDB you use a database owned by SAP. Therefore, all virtualization solutions that are covered by section 3 of this note are fully supported. For more information, see SAP Note 1142243.

-

Microsoft SQL Server Support for Microsoft software running in non-Microsoft hardware virtualization software: http://support.microsoft.com/kb/897615/en-us and http://support.microsoft.com/kb/944987 Support for Microsoft software running in hardware virtualization environment: http://support.microsoft.com/?id=956893 Microsoft server software and supported virtualization environments: http://support.microsoft.com/kb/957006/ http://www.vmware.com/solutions/business-critical-apps/sql/ Support for INxHY: No support

o

-

Oracle (http://scn.sap.com/community/oracle) Support for Oracle VM: SAP Note 1808268 Support for AIX: see AIX-specific notes listed in section 3 Support for HP-UX Itanium Integrity VM: SAP Note 1351051 Support for Oracle Solaris Zone: SAP Note 870652 Support for XEN and KVM: SAP Note 1426182 Support for VMware: SAP Note 1173954 Support for Microsoft Hyper-V: SAP Note 1329848 Support for INxHY: No support by Oracle

-

Sybase ASE With Sybase ASE you use a database owned by SAP. Therefore, all virtualization solutions that are covered by section 3 of this note are fully supported. For required ASE versions, see SAP Note 1706801.

Support for third-party components

25.07.2013

Page 4 of

6

SAP Note 1492000 General Support Statement for Virtual Environments SAP supports third-party components that are embedded in the relevant SAP application also in a virtualized environment. Products identified on the SAP Pricelist as third-party products may also support virtualized environments, however, for these products SAP cannot make any statement with regard to support for virtualized environments. For more information about these third-party products, contact the third-party software provider.

Appendix A1. Virtualization Solution Support for SAP Client Software Whereas the General Support Statement is valid for all SAP server-based components, the relevant SAP team is responsible for the release and support of SAP client software. For information about virtualization support of your SAP client software, see the following SAP Notes (list might not be complete): o

66971 - Supported SAP GUI platforms, see appendix 'Virtualization products and SAP GUI for Windows'

o

1320149 - Financial Consolidation support for Citrix

o

1599679 - Supported application virtualization for BPC client

o

1568133 - Citrix supportability status for LR 9.52 and LR 11 patch 2

o

Client virtualization support statements for SAP BI 4 can be found in the SAP BI 4 PAM

Header Data Release Status: Released on: Master Language: Priority: Category: Primary Component:

Released for Customer 26.06.2013 06:39:17 English Recommendations/additional info Release planning information BC-OP-NT Windows

Secondary Components: BC-OP-LNX Linux BC-OP-AIX IBM AIX BC-OP-AS4 IBM AS/400 BC-OP-HPX HP-UX BC-OP-SUN SUN Solaris BC-OP-S390 IBM OS/390, z/OS BC-OP-ZLNX Linux on IBM zSeries Hardware BC-OP-PLNX Linux on IBM PowerPC Hardware

The Note is release-independent 25.07.2013

Page 5 of

6

SAP Note 1492000 General Support Statement for Virtual Environments

Related Notes Number 1788665 1753578 1740656 1739189 1739156 1706801 1650076 1464605 1452070 1426182 1409608 1351051 1336014 1303814 1246022 1223407 1178190 1173954 1142243 1137862 1130801 1122387 1105456 1102760 1070760 1002461 994025 959826 901732 870652 325616 171356

25.07.2013

Short Text SAP HANA running on VMware vSphere VMs Windows Server 2012 in Virtual Environments Supported application virtualization for DM client SAP Convergent Charging on virtual environments MaxDB/liveCache: Using Active Memory Expansion (AME) SYB: Sybase ASE released for virtual systems DB2 z/OS: SAP on IBM zEnterprise(TM) BladeCenter® Extension Active Memory Expansion (AME) DB2-z/OS: SAP on Linux for IBM System z and z/VM Support of Oracle Database for XEN and KVM Virtualization on Windows Support of Oracle for HP-UX Itanium Integrity VM CRM Mobile Laptop: MDW and MRS usage on Virtual Machines TREX 7.1: Usage of TREX on Virtual Machines (VM) Support for SAP applications in Solaris Zones Using the SCM Optimizer in virtual environments SAP on Oracle VM Server for SPARC domains Support of Oracle for VMWare SAP MaxDB release for virtual systems Using SAP systems with AIX 6.1 DB6: Virtualization of IBM DB2 for Linux, UNIX, and Windows Linux: SAP Support in virtualized environments SAP Installations in AIX WPARs PowerVM Live Partition Mobility Running a Virtual Machine (VM) and MDM Support of IBM Dynamic LPAR and Micropartitioning Virtualized OS environments in the operating system monitor Oracle Solaris x64 supported hardware SAP on HP Integrity Virtual Machines (HPVM) Installation of SAP in an Oracle Solaris Zone ITS 6.20 System requirements SAP software on Linux: Essential information

Page 6 of

6