Download 12446d1231834389 Business Communication Ppt Business Communication Lecture 1...
x eek One By David LIN
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Gection 1 A
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e competency/skill listed most often in job advertisements was communication combined wit a variety of adjectives ranging from excellent, t e most common to superior, advanced, well-developed, proven, outstanding and natural. Being a team player was most favourite followed closely by interpersonal skills. (Bamford, 2000, p. 13) | © Pearson Education New Zealand 2005
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e growt of tec nology Gocial alienation is growing P ysical well-being
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Gurvival of t e uman race
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Îerbal Non-verbal Mediated Unmediated
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GG · · · ·
inking and Feeling Acting and Observing Gpeaking and Listening riting and Reading
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Level one: Intrapersonal communication or t e experience of t e individual. Level two: Interpersonal communication. Level t ree: Group communication. Level four: Organisational communication, including: internal organisational communication external organisational communication. Level five: Mass communication | © Pearson Education New Zealand 2005
Gection 1 B
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It explains information or be aviour t at as been observed. It is useful because it can be applied to questions about observed be aviour to analyse or explain it. It can be used to suggest solutions to problems, or improvements to a situation. | © Pearson Education New Zealand 2005
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A model simplifies a t eory. It can aid our t inking about a concept or idea. It maps somet ing abstract and presents it in a visual form. It s ows t e major elements in relations ip to eac ot er.
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G : t e participant transmitting t e message. * : t e participant receiving t e message. O : e translation of a message (t oug ts or ideas of t e sender) into words or symbols t at t e receiver will understand. Ô : e translation by t e receiver of words or symbols (t e encoded message) into t oug ts or ideas. | © Pearson Education New Zealand 2005
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: e route t roug w ic communication takes place : e situation/environment in w ic communication occurs. Includes time, place and socio/psyc ological factors : A person·s understanding or interpretation of a particular event/message.
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: w at t e sender and receiver intend as t e outcome of t e communication. x
(sometimes known as noise): anyt ing t at interferes wit effective communication.
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An integrated or s ared meaning model of communication
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An integrated or s ared meaning model of communication
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e communicate wit ot ers: it is a two-way process Communication is a collection of signals; is it is more t an words Communication is always on two levels: content and relational Communication is punctuated Communication is inevitable Communication is irreversible Communication is unrepeatable Communication is rarely completely understood
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