10 Ft4892een02gla0 Fpmr Troubleshoot

FlexiPacket MultiRadio

Troubleshoot

Issu Issue: e: 1

Iss Issue date ate: Ju June 2011 2011

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Troubleshoot

The information in this document i s subject to change without notice and descri bes only the product defined in the introduction of this documentation. This documentation is in tended for the use of Nokia Siemens Networks c ustomers only for the purposes of the agreement under which the document is submitted, and no part of it may be used, reproduced, modified or transmitted in any form or means without the prior written permission of Nokia Siemens Networks. The documentation has been prepared to be used by pr ofessional and properly trained personnel, and the customer assumes full responsibility when using it. Nokia Siemens Networks welcomes customer comments as part of the pr ocess of continuous development and improvement of the documentation. The information or statements given in this documentation concerning the suitability, capacity, or performance of the mentioned hardware or so ftware products are given "as is" and all liability arising in connection with such hardware or software products shall be defined conclusively and finally in a separate agreement between Nokia Siemens Networks and the customer. However , Nokia Siemens Networks has made all reasonable efforts to ensure that the instructions contained in the document are adequate and free of m aterial errors and omissions. N okia Siemens Networks will, if deemed necessary by Nokia Siemens Networks , explain issues which may not be covered by the document. Nokia Siemens Networks will correct errors in this documentation as soon as possible. IN NO EVENT WILL NOKIA SIEMENS NETWORKS BE LIABLE FOR ERRORS IN THIS DOCUMENTATION OR FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO SPECIAL, DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL OR ANY LOSSES, SUCH AS BUT NOT LIMITED TO LOSS OF PROFIT, REVENUE, BUSINESS INTERRUPTION, BUSINESS OPPORTUNITY OR DATA,THAT MAY ARISE FROM THE USE OF THIS DOCUMENT OR THE INFORMATION IN IT. This documentation and the product it desc ribes are considered protected by copyrights and other intellectual property rights according to the applicable laws. The wave logo is a trademark of Nokia Siemens Networks Oy. Nokia is a registered trademark of Nokia Corporation. Siemens is a registered trademark of Siemens AG. Other product names mentioned in this document may be trademarks of their respective owners, and they are mentioned for identification purposes only. Copyright © Nokia Siemens Networks 2011. All rights reserved.

f

Important Notice on Product Safety This product may present safety risks due to laser, electricity, heat, and other sources of danger. Only trained and qualified personnel may i nstall, operate, maintain or otherwise handle this product and only after having carefully read the safety information applicable to this product. The safety information is pr ovided in the Safety Information section in the “ Legal, Safety and Environmental Information” part of this document or documentation set.

The same text in German:

f

Wichtiger Hinweis zur Produktsicherheit Von diesem Produkt können Gefahren durch Laser, Elektrizität, Hitzeentwicklung oder  andere Gefahrenquellen ausgehen. Installation, Betrieb, Wartung und sonstige Handhabung des Pr oduktes darf nur durch geschultes und qualifiziertes Personal unter Be achtung der anwendbaren Sicherheitsanforderungen erfolgen. Die Sicherheitsanforderungen finden Sie unter „Sicherheitshinweise“ im Teil „Legal, Safety and Environmental Information“ dieses Dokuments oder dieses Dokumentationssatzes.

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Table of Contents This document has 17 pages. 1 1.1

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.2 1.3 1.4

Structure of this document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Symbols and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 History of changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1.5 1.6 1.7

Waste electrical and electronic equipment (WEEE) . . . . . . . . . . . . . . . . 9 RoHS compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.7.1 1.7.2 1.7.3

RF Energy Health Hazard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Protection against Lightning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Protection from RF Burns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

1.7.4

Warning – Turn off all power before servicing . . . . . . . . . . . . . . . . . . . . 11

2

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

3

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4

FlexiPacket MultiRadio replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

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Troubleshoot

List of Figures

4

Figure 1

WEEE label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Figure 2 Figure 3

Alarm display (1+0). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Alarm display (1+1). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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List of Tables Table 1

Structure of this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Table 2 Table 3 Table 4

List of symbols and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 History of changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Whole ODU Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 14

Table 5 Table 6 Table 7

Synchronization - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Interface Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Software Alarms - Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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Preface

1 Preface This document provides the information to troubleshoot the FlexiPacket MultiRadio and to restore the normal operating conditions.

1.1

Intended audience This document is intended to the Operators in charge to troubleshoot the FlexiPacket MultiRadio.

1.2

Structure of this document The document is divided into the following main chapters: Chapter

Subject

Chapter 1

Preface

Provides an introduction to the document and the safety instructions

Chapter 2

Overview

Provides an overview to the Troubleshooting manual

Chapter 3

Troubleshooting

Provides the information to troubleshoot the FlexiPacket MultiRadio

Chapter 4

FlexiPacket MultiRadio replacement

Provides the information to replace the FlexiPacket MultiRadio and to restore the normal operating conditions

Table 1

1.3

Title

Structure of this document

Symbols and conventions The following symbols and mark-up conventions are used in this document: Representation

f DANGER! f WARNING! f CAUTION!

Meaning

 A safety message indicates a dangerous situation where personal injury is possible. The keywords denote hazard levels with the following meaning: DANGER! - Indicates a hazardous situation which, if not avoided, will result in death or serious (irreversible) personal injury. WARNING! - Indicates a hazardous situation which, if not avoided, could result in death or serious (irreversible) personal injury. CAUTION! - Indicates a hazardous situation which, if not avoided, may result in minor or moderate (reversible) personal injury.

Table 2 

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List of symbols and conventions

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Preface

Troubleshoot

Representation

Meaning

w NOTICE:

 A property damage message indicates a hazard that may result in equipment damage, data loss, traffic interruption, and so on.

g

 A note provides important information related to the topic, for  example, not obvious exceptions to a rule or side effects.

t

 A tip provides additional information related to the topic which is not essential in the context, but given for convenience.

Bold

•

•

•

Italic 

•

•

typewriter

•

 All names of graphical user interface (GUI) objects, such as windows, field names, buttons, and so on. Example: Select the Full Screen check box and press OK . Terms and abbreviations which are linked to an entry in the glossary and list of abbreviations respectively Important key words Files, folders, and file system paths. Example: /usr/etc/sbin/ftpd.exe Emphasized words Input to be typed in a command line or a GUI field. Examples: ping -t 192.168.0.1

Enter World in the Domain field. •

•



Output from a command, error messages, content of a status line, and so on File content, such as program sources, scripts, logs, and settings

Placeholders, for example as part of a file name or field value. Examples: .png  or :

[square brackets]

A key to be pressed on a PC keyboard, for example [F11]. Keys to be pressed simultaneously are concatenated with a “+” sign, for example [CTRL]+[ALT]+[DEL]. Keys to be pressed one after another are concatenated with spaces, for example [ESC] [SPACE] [M].

>

The greater than symbol “>” is used to concatenate a series of   GUI items in order to depict a GUI path. This is an abridged presentation of a procedure to be carried out in order to perform an action or display a window or dialog box. Examples:  A simple menu path: File > Save as ...  A more complex GUI path: SURPASS TransNet window > Tools menu > 3R-Matrix Report command > 3R-Matrix Report dialog box

Table 2 

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List of symbols and conventions (Cont.)

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Preface

Representation

x (in card names)

Meaning

For convenience, card names are sometimes listed with a lower  case x variable, in order to concisely represent multiple cards. Example: I01T40G-x (is to be interpreted as I01T40G-1 and I01T40G-2)

Table 2 

List of symbols and conventions (Cont.)

Screenshots of the graphical user interface are examples only to illustrate principles. This especially applies to a software version number visible in a screenshot.

1.4

History of changes Issue

1

Table 3

1.5

Issue date

June 2011

Remarks

1st version

History of changes

Waste electrical and electronic equipment (WEEE)  All waste electrical and electronic products must be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities. The WEEE label (see Figure 1) is applied to all such devices.

Figure 1

WEEE label

The correct disposal and separate collection of waste equipment will help prevent potential negative consequences for the environment and human health. It is a precondition for reuse and recycling of used electrical and electronic equipment. For more detailed information abo ut disposal of such equipment, please contact Nokia Siemens Networks. The above statements are fully valid only for equipment installed in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equipment.

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Preface

Troubleshoot

1.6

RoHS compliance FlexiPacket MultiRadio complies with the European Union RoHS Directive 2002/95/EC on the restriction of use of certain hazardous substances in electrical and electronic equipment. The directive applies to the use of le ad, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB), and polybrominated diphenylethers (PBDE) in electrical and electronic equipment put on the market after 1 July 2006. Materials usage information on Nokia Siemens Networks Electronic Information Products imported or sold in the People’s Republic of China

FlexiPacket MultiRadio complies with the Chinese standard SJ/T 11364-2006 on the restriction of the use of certain hazardo us substances in electrical and electronic equipment. The standard applies to the use of lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB), and polybrominated diph enyl ethers (PBDE) in electrical and electronic equipment put on the market after 1 March 2007.

1.7

Safety instructions In this paragraph are indicated all the safety rules and the precautionary measures to follow while carrying out operations on the equipment in order to prevent injuries to personnel and/or damages to the equipment components.

t 1.7.1

PLEASE READ THESE SAFETY PRECAUTIONS!

RF Energy Health Hazard

This symbol indicates a risk of personal injury due to radio frequency exposure. The radio equipment described in this guide uses radio frequency transmitters. No one shall be allowed to come in the close proximity of the antenna's front while the transmitter is operating. The antenn a will be professionally installed on the outdoor permanent fix-mounted structures in order to keep it separate from any other antenna and from everybody else.

f

WARNING!

RF Energy Exposure Limits and Applicable Rules for 6-38 GHz. It is recommended that for each radio equipment deployment site th e radio equipment operator refers to the RF exposure rules and precaution for each frequency band and to all ot her applicable rules and precautions with respect to transmitters, facilities, and operations that may affect the environment due to the RF emissions.

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Preface

 Appropriate warning signs must be properly placed and affixed at the equipment site and access entries.

1.7.2

Protection against Lightning

 Article 810 of the US National Electric Department of Energy Handbook 1996 specifies that radio and television lead-in cables must have adequate surge prot ection at or near  the point of entry to the building. The code specifies that any shielded cable from an external antenna must have the shield directly connected to a 10 AWG wire that connects to the building ground electrode. Do not turn on power before reading product do cumentation. This device has a -48 VDC direct current input.

1.7.3

Protection from RF Burns It is dangerous to stare into or stand in front of an active antenna aperture. Do not stand in front of or look into an antenna without first ensuring that the associated transmitter  or transmitters are switched off. Do not stare into the waveguide port of a n ODU (if applicable) when the radio is active.

1.7.4

f

Warning – Turn off all power before servicing WARNING!

Turn off all power before servicing.

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Overview

Troubleshoot

2 Overview The Troubleshooting Manual gives information and procedures to restore the equipment to its normal operating conditions after it has been detected a problem.

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Troubleshooting

3 Troubleshooting The troubleshooting is performed by using the WebLCT with the information given in the Alarm menu, as shown in Figure 2 for 1+0 configuration and in Figure 3 for 1+1 configuration.

Figure 2 

 Alarm display (1+0)

Figure 3

 Alarm display (1+1)

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Troubleshooting

Troubleshoot

Whole ODU Alarms

Most probable cause

Action

System Failure

FlexiPacket MultiRadio failure (the FlexiPacket MultiRadio is out of  service; the RF Transmitter is squelched)

Internal failure in the FlexiPacket MultiRadio

Reset the Controller. If the alarm is still active, replace the FlexiPacket MultiRadio

Power Supply Failure

Failure in the internal DC/DC Converter 

Failure in the FlexiPacket MultiRadio DC/DC Converter 

Check the voltage of the station battery. If OK, replace the FlexiPacket MultiRadio

Time Server 

Time Server  missing

The Time Server  has been configured, but it is not reachable

Check the Time Server 

IDU Continuity Check Loss (only in 1+0 configuration)

The FlexiPacket MultiRadio does not receive a valid CCM. RDI is also sent back

IDU is not properly set and it doesn't send CCM messages to ODU or IDU-ODU connectivity is compromised

Check IDU settings or check IDU-ODU connectivity

Protection Failure (only in 1+1 configuration)

Link Protection Group Failure

Different configura- Different configuration in the two Flex- tion in the two FlexiPacket MultiRadios iPacket MultiRadios

OAM RDI (only in 1+1)

Communication problem between the two FlexiPacket MultiRadios

Connection problem with the FlexiPacket Hub (the FlexiPacket MultiRadio receives messages from the FlexiPacket Hub, but the FlexiPacket Hub does not receives messages from the FlexiPacket MultiRadio)

Table 4

14

Alarm description

Reset the Controller. If the alarm is still active, check the connectivity between FlexiPacket MultiRadio and FlexiPacket Hub

Whole ODU Alarms - Troubleshooting

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Troubleshooting

Synchronization Alarms

Alarm description

Mos t probable cause

Action

Synch failure

Synchronization network problem

One of the synchro- Check the synnization sources is chronization not available sources

SSM (only if the SSM messages have been enabled)

The SSM messages are not received from the selected synchronization interface. When multiple interfaces are configured as synchronization sources, this alarm is activated, if the equipment does not receive the SSM messages from at least one of the configured synchronization interfaces

Not correct configu- Check the synration of the peer  chronization equipment network configuration

Table 5 

Interface Alarms

Synchronization - Troubleshooting

Alarm description

Most probable cause

Action

GbE Port

GbE Port Operational Status

Cable problem

Check the Ethernet cable. If the cable is OK, check in the  Alarm list the active alarm.

Radio Port

Radio Port Operational Status

RF path problem or  port set to down

Verify: RF path clear, antenna aligned and no existing fading problems. If OK, replace the FlexiPacket MultiRadio

Interconnection cable problem

Check the cable. If  the cable is OK, check in the Alarm list the active alarm.

ODU-ODU ODU-ODU port operaport (only in tional status configurations with 2 FlexiPacket MultiRadios) Table 6 

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Interface Alarms - Troubleshooting

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Troubleshooting

Troubleshoot

Interface Alarms

Alarm description

Most probable cause

Action

Modem

The signal level in the Modem section is below a fixed threshold

Propagation problems

Check the radio hop. If OK, replace the FlexiPacket MultiRadio

Tx Power 

No control of the Tx power in the RF frontend

Internal failure in the Replace the FlexiFlexiPacket MultiRadio Packet MultiRadio

Table 6 

Software Alarms

Most probable cause

Action

Protection Continuity Check Cfg Error (only in 1+1)

Configuration problem. The two FlexiPacket MultiRadios have a different configuration

Change the configuration of  one FlexiPacket MultiRadio to have the same configuration of  the second FlexiPacket MultiRadio

Protection Cfg Error (only in 1+1)

Configuration problem. The two FlexiPacket MultiRadios have a different configuration

Change the configuration of  one FlexiPacket MultiRadio to have the same configuration of  the second FlexiPacket MultiRadio

Table 7 

16

Interface Alarms - Troubleshooting (Cont.)

Software Alarms - Troubleshooting

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FlexiPacket MultiRadio replacement

4 FlexiPacket MultiRadio replacement This paragraph gives the procedure to follow when having to replace the faulty FlexiPacket MultiRadio from the supporting framework fastened to the pole (independent antenna configuration) or from the antenna (integrated antenna configuration). Steps

Power off the “FlexiPacket MultiRadio”. Pull out the Ethernet cable and the Power Supply cable, if any. Disconnect the ground. Disconnect the RF waveguide. Unhook the four hooks on the FlexiPacket MultiRadio. Lift the FlexiPacket MultiRadio, so as to free it from the hooks on the support, and remove it. Install the FlexiPacket MultiRadio spare part. Hook the four hooks. Connect the RF waveguide. Connect the ground. Connect the Ethernet cable and the Power supply cable, if any. Power on the FlexiPacket MultiRadio. Connect the PC. Configure the FlexiPacket MultiRadio with the same configura tion and same licence of the faulty FlexiPacket MultiRadio (refer to the Commission document). To restore the license with CLicS after the replacement of a faulty FlexiPacket MultiRadio refer  to paragraph 8.2 of the Operate and Maintain document).

t

If a backup file has been saved, this file can be used to restore the configuration (refer to the Operate and Maintain document). Enter menu Alarms and verify that no alarm is active.

t

In case of a failed FlexiPacket MultiRadio connected to a FlexiHopper antenna follow the steps: •

Remove the assembly “FlexiPacket MultiRadio + FlexiHopper Adapter”.

•

Disconnect the FlexiHopper Adapter from the FlexiPacket MultiRadio.

•

Take a spare FlexiPacket Mul tiRadio and install on it the pr eviously disinstalled FlexiHopper Adapter.

•

Install on the FlexiHopper Antenna the assembly.

•

Sent to the repair center only the FlexiPacket MultiRadio.

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