Report on IDLC

Company Overview IDLC Finance Limited was established in Bangladesh in 1985, as the first-ever leasing company of the country, through the collaboration of IFC, German Investment and Development Company (DEG), Kookmin Bank and Korean Development Finance Corporation, the Aga Khan Fund for Economic Development, the City Bank Limited, IPDC of Bangladesh Limited and Sadharan Bima Corporation. As the company evolved over the years, the foreign shareholding gradually moved out and the last foreign shareholding was bought out by the local sponsors in 2009. IDLC’s strong focus on revenue diversification has led to the establishment of different client segments in the Corporate, Retail, SME and Capital Markets of Bangladesh. The current product portfolio consists of Corporate and Structured Finance solutions for local and multinational corporate houses. With this diversified array of products, IDLC Finance Limited is at present the largest multi product Non-Bank Financial Institution in Bangladesh, having two wholly-owned subsidiaries, IDLC Investments Limited and IDLC Securities Limited for carrying out its capital market operations. The Group is represented by over 559 employees working in 28 branches in the major cities of the country. IDLC is the first company to become a member of UNEPFI from Bangladesh. As part of this commitment, IDLC is now active in promoting responsible practices among its stakeholder groups, mostly its employees and clients, while it is streamlining its own policies and practices to emerge as a truly responsible brand.

Moreover, starting from 2010, its silver jubilee year, IDLC has decided to step up its commitment to sustainable business practices, with particular focus on environmental and social development. IDLC Finance Limited licensed as Non-Banking Financial Institution under the Financial Institutions Act, 1993 and listed with both Dhaka and Chittagong Stock Exchange Limited. Subsidiaries IDLC Securities Limited (IDLCSL) IDLC Securities Limited, a fully owned subsidiary of IDLC, offers fulfill edged international standard brokerage service for retail and institutional clients. It has seats on both Dhaka Stock Exchange Limited and Chittagong Stock Exchange Limited. It is also a Depository Participant (DP) of Central Depository Bangladesh Limited (CDBL). IDLC Investments Limited (IDLCIL) As required by the Securities & Exchange Commission (SEC), the Company formed a separate subsidiary on May 19, 2010 in the name and style “IDLC Investments Limited” to transfer its existing merchant banking activities. The Company obtained license from SEC on August 02, 2011 in the name of IDLC Investments Limited for operating existing merchant banking operation of IDLC Finance Limited and commenced its business on August 16, 2011. The main businesses of the company are portfolio management, issue management, underwriting of securities and advisory services.

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Date

Events

23 May, 85

Incorporation of the company

22 Feb, 86

Commencement of Leasing Business and signing of First Lease

1 Oct, 90 20 Mar, 93

Establishment of branch in the port city Chittagong Listing in Dhaka Stock Exchange

7 Feb, 95

Licensed by Bangladesh Bank as off-shore financier in Export Processing Zones

25 Nov, 96

Licensed by Bangladesh Bank as Listing in Chittagong Stock Exchange

27 May, 97

Commencement of House Finance and Short Term Finance operations

22 Jan, 98

Licensed as Merchant Banker by Securities and Exchange Commission

15 Jan, 99

Commencement of Corporate Financing and Merchant Banking operation

29 Jan, 04

Opening of First Retail Focused Branch in Dhaka

29 Jun, 04

Launching of Investment Management Services “Cap Invest”

14 Mar, 07

Launching of Discretionary Portfolio Management Services “Managed CP Invest”

5 Aug, 07

Company name changed to ‘IDLC Finance Limited’ from ‘Industrial Development Leasing Company of Bangladesh Limited’

16 Aug, 11

Commencement of operation of IDLC Investments Limited, a wholly owned subsidiary of IDLC

11 Mar, 12

IDLC re-brands

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Organizational Structure

Mission IDLC focus on quality growth superior customer experience and sustainable business practices. Vision The vision of IDLC is to be the best financial brand in the country. Strategic Objectives  To grow and develop their talent pool;  To fully leverage new core banking platform;  To optimize distribution points;  To grow and diversify funding sources;

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 To grow sales and service capabilities in Consumer Division;  To grow SME portfolio aggressively;  To focus on top-tier clients in Corporate;  To consolidate capital market operations and enhance capabilities; To embrace internationally accepted corporate governance and sustainable business practices.

My Contribution to the Organization I have completed my internship from IDLC Finance Limited as a requirement of my Bachelor of Business Administration (BBA). During my internship I have got the opportunity to learn a lot of things that are used in our practical professional life. In the very beginning of joining the organization my work were only limited to scanning and bringing files from the vault under the deposit operations team. My officers tried to give me very little work and only told me to learn a bit of new things every day. I used to help other officers if they needed my help in performing scanning and carrying out other small works. In that way I had a very basic and limited concept on basics and everyday works such as photocopying. As days passed by, I was given more tasks within and out of the deposit operations team. I was mainly assigned with scanning because scanning is a very important part of IDLC nowadays as it going to be fully online based in a very near future and all its operations will be online based. I have been assigned to do my Internship in the Deposit, (Operations) at Gulshan Branch of IDLC Finance Limited, as a partial requirement of the BBA Program. I prepared this report on the direction of my supervisor Abdullah Al Mamun, Faculty of Business Administration, North South University. This report has been prepared on the basis of information that I have collected during my internship on IDLC Finance Limited. 5

Therefore I will state that I tried to contribute more than the organization told me to do so and in the process I learned many things about organization’s culture and policy.

Lessons Learned from Internship Technical Skills During my internship, I became quite efficient in scanning and auditing files. I have learnt to use a vast range of software used in different sections at IDLC as I was able to work with different teams for a certain period of time. Analytical Skills While doing this internship I could implement a lot of my theoretical knowledge into practical work. In my study life I have learnt a lot of theories in different courses which I could relate to the works done during the internship to some extent, not to the fullest. Besides all these, I had acquired the knowledge of applying tactics of managing hard situations and how to manage emotions at work. I believe that this would help me a lot in my future life when I would start my own career. People Skills While working at IDLC, I had to work and mix with many different types of people within the organization and also with many different sorts of customers when I worked for the customer service team for two weeks. Managing people is one of the main tasks of any job and also it is the most difficult part. Therefore as I have acquired this skill during the internship period this would help me a lot in my career.

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Organizational Culture & Environment Organizational Culture “Organizational culture is a system of shared assumptions, values, and beliefs, which governs how people behave in organizations. These shared values have a strong influence on the people in the organization and dictate how they dress, act, and perform their jobs. Every organization develops and maintains a unique culture, which provides guidelines and boundaries for the behavior of the members of the organization.” (http://study.com/academy/lesson/what-isorganizational-culture-definition-characteristics.html) The IDLC demonstrates following basic values through its culture: 

Appreciation of the work done by the employees

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Continue their professionalism in every work accomplished

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Respect the views of others

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Trains organizational culture and creates communicative

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Builds self-motivation among the employees

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Increases interpersonal skills

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Shapes dedication, sincerity, transparency and accountability

Work Environment IDLC has a well decorated modern and very beautiful, office building in the business point of Dhaka city, at Gulshan 1. The building named Bay’s Galleria is one of the most beautiful architectural beauty of Gulshan where the Gulshan Branch of IDLC is situated at the 4th Floor. The Branch manager have his own room bounded with glass and for the others there are no separate office rooms, they all have their own desks in cubicles with very small barriers, which 7

ensures that all the employees work in an open environment and build up a sense of companionship among the employees. Department, Coworkers, Supervisor Different tasks are allocated under different departments at IDLC Finance Limited and they are given different names. I started working under the deposit operations department, but later on I was given the opportunity to work with the other teams such as customer service, CAD, Home loan and car loan section, etc. The main and vital decisions of the teams are taken by the heads of the departments but the most important decisions are taken by the approvals of the Chairman and Managing Director of the company. Type, Quality, Quantity of Work We were two interns at the deposit operations department and the work was divided between us. We were shifted to other departments to learn their work also and the interns of the other department were shifted to work in our department as well. It was going around like shifting jobs but we were originally appointed for the deposit operations team from the beginning till the end. The shifting of the duties made my work more interesting at IDLC Finance limited. We got familiar to almost every employees of IDLC due to this shifting job and could accomplish more duties.

Interaction with Supervisor & Coworkers and Dealing with Difficulties Before starting my internship program I was a full-time student and my surrounding was bounded by people from my age group. Just before joining as an intern, the thoughts that scared me the most was that I would have to spend whole 8 long hours of my daily life with a mixture of people who are mostly senior than me, came from various background and the corporate environment which I have never belonged to seemed a great challenge for me.

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Naturally my nature is that I can mix with different types of people very easily. I am friendly with people and it is certainly that people starts liking me after they gets to know me. At my team at deposit operations, all of my group members were very senior than me. They all have been serving IDLC for more than 6 years. However, this age gap seemed less when I joined and after two weeks of joining my seniors started to like me so much that some of them told me that I was the best intern of the team. My supervisor, Md. Shaiful Islam reported that I have been a fast learner and I could cope up with the environment very easily which was different that the other interns. I was liked by all from the messengers to the security guards and everyone else.

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Differences between Expectation & Experience Nowadays the education system of Bangladesh has become bookish and we are not given the proper practical training in order to know the real-life situation. A 3 month internship program as a course curriculum for BBA gives us the opportunity to avail the real life experience and opens the door to our career life. However, before going for the internship, a student is a fresh graduate and his/her expectation is very limited. In fact in my case I did not even know what to expect. We have a lot of real life cases in our different courses but all of those were USA based where the scenario is totally different from the scenario of the subcontinent. At the very beginning of joining for the internship, I thought the environment of the job place would be really tough and people would be harsh and I expected to learn a lot of necessary work that would help me in the future. However, things turned out to be different and I could learn a very little about the job done. The team I was working with gave a very limited scope to learn as all the documents handled were very confidential. All I learned was about the different corporate environment, how to handle tough situations with patience and to deal with different types of people.

Influence on Career Plans I have always wanted to work for a bank/non-banking financial institution. Internship at IDLC Finance Limited was just a beginning to the track of career. I saw that the environment of IDLC is very good to work for a girl. They believe in equal employment system which demonstrates that the work place are getting more equalized in small countries like Bangladesh and gave me the hope that I probably have a huge sector to work in and uphold my career in the right track. Also, the work in a bank/NBFI is mostly challenging and target oriented and a lot of promotions 10

are given to capable people who have that aspiration to reach to the top at a young age. So an internship in such a top-level NBFI in Bangladesh gave me the hope to enhance my future career in such a field. They motivates their employees in every possible ways such as by giving performance bonus, frequent promotions, overtime, letting female employees leave exactly at 6 p.m. when the office time ends, celebrating special days like Pohela Boishak, Women’s Day, Pohela Falgun, etc. Even when an employee becomes a mother or a father all the other colleagues celebrate their motherhood/fatherhood by wishing through cards and flowers. This influenced me to work in such an environment where I would not only get people to work with but all of the people working together will be my friends where for a whole day I will be able to spend a good time sometimes with stress and sometimes without stress. At IDLC, refreshments are given every now and then and there is no limited time for the lunch hour. Anyone can go and come at their desired time and anyone can drink tea/coffee whenever they want. This also motivated me as I think refreshment and coffee are important because when someone is mentally hanged or is hungry, they cannot work productively. A cup of coffee at this time or light refreshment can make someone motivated to work in a very tiring and stressed out day.

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If I had to re-do this again, how I would do it If I had the chance to re-do my internship again I would like to do this under the service team as I think interns at service team have the opportunity to learn more. I would actually prefer to do the internship at any other team rather than the deposit operations team because scope of learning is very limited here and the team members are not at all friendly. My supervisor Md. Shaiful Islam was very friendly and also he tried to teach me lessons in every possible way but the other group members were not at all up to the mark and they were always lagging behind than the other teams.

Problems that IDLC is currently facing IDLC Finance Limited is a large financial organization that follows their own style to convince their consumers and they may also improve the strategies by training up their existing employees. IDLC Finance Limited is doing a great job in non-banking financing in overall Bangladesh as their reputation, jobs and performance is very exceptional than the other financial organizations. Even after that, IDLC Finance Limited may improve their promotional activities as I found that the promotional activity of IDLC Finance Limited is very poor as they do not advertise over television or radio. They uses only newspapers and bill board as a promotional activity where, a person only he or she may know about the loan facility who reads a newspaper daily or walks in the highway. A great problem that was found by me is that in the financial report the name of the terms that were used, is not accounting related or as easy as a person can understand. So, it may create problem to the stockholders’ of IDLC Finance Limited to understand easily. IDLC may take care of this little but a problem as early as possible.

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Conclusion The 3 months internship program at IDLC Finance Limited has opened up a door for me in the corporate field and has given me the real life experience of doing a job. At this stage of life this experience would help me lifelong because this is the part which made me think about planning a career that would be challenging enough to prove my capability in front of the world. In the process of accomplishing the intern I’ve learnt how to be punctual, keep patience with others and handle difficult situations that may arise at any point of time in life. I have worked enough sincerely at tried to give my best for IDLC so that I could learn to the best as I would not able to get this platform in my life twice. Overall, this is the experience which I have acquired through hard work and dedication and finally this ends all the requirements for my BBA graduation.

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Appendix

JOURNAL 1-WEEK 1

Work Done I started my work at IDLC Finance Limited on the 6th of April, 2016. I was selected by their human resources department and was assigned to work with the deposit team of Gulshan Branch.

At the first day of internship I was not assigned any tasks and I had to leave office at around 11 a.m. due to a final exam at campus and basically my office started from 7th April. On that day also there were not many tasks that I was assigned. I got to know how corporate culture is and get introduced to my colleagues. My supervisor, Mr. Shafiul Islam gave me a brief introduction about the work of deposit section at IDLC and the tasks that I will be accomplishing there. Mainly my task is to scan files of very important clients and save these in the IDLC Drive for further use and also to audit, meaning checking the files to find out if all the necessary documents are present in the file. That is all what was given to me for the first week and my supervisor said gradually my work load will be increased.

Learning & Achievement

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The very important thing that I have learnt in the very first week is to work in a corporate culture and to mix with people from diverse backgrounds. I have also learnt to use a scanner and to find files from piles from the vault room. Observation/Reflection I have observed many such things that attracted me towards the company. The branch manager, supervisor and each and every person is really very polite, calm and very friendly. My supervisor was explaining everything to me very politely and in such a manner that was very understandable. Each & every department is very organized. The office is very well decorated & a modern office. It really attracted me a lot. Notable Incident The IDLC Gulshan branch shifted from Taj Marriot building, Gulshan 1 to Bay’s Galleria building, 4th floor, at Gulshan at 7th April, 2016. So I became a part of the shifting as well and I helped them in arranging boxes of files and again put them together in order at the new vault. I loved being a part of IDLC during this shifting period as it gave me a practical knowledge on how to cope up with different situations.

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JOURNAL 2-WEEK 2 Work Done The first week at IDLC went smooth with no such work, learning the environment only and doing a very few tasks. However as days passed by, the work load began to increase. I am working with the deposit team and therefore I had to deal with some of the customers in order to help them filling up the Account Opening forms for both individual and company and Loan against deposit forms. The team deals up with making new term deposits, encashment of existing deposits and Loan against deposit. Scanning at IDLC began to continue as it is going to become online within the next few years and they need to back up all of their paper files from the vault room to the IDLC Internal drive in order to make the process smoother. Learning & Achievement Additionally I began to learn about customer psychology a little bit and how to deal with difficult situations in a fruitful way. No other important works were given to accomplish. My colleagues and team members began to depend on me and started giving me important tasks. This is an achievement for me as I have learnt to cope with new people and work in a group effectively without making any mess. Observations/ Reflections My observation is not different from the previous week. I have seen so many things which attracted me towards the organization more. Here I can get to know about different types of things. I have done my major in Finance and International business and I am also taking an experience in my related field of study, i.e. finance and accounting as I am working with the deposit team.

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Notable Incidents No notable incidents happened this week. I met new customers of IDLC who were willing to keep deposit at IDLC. Nothing more happened in this week rather it was of the 2nd week at internship.

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JOURNAL 3-WEEK 3 Work Done I am getting more comfortable as days are passing by at IDLC. I am getting used to the environment and people are getting more familiar. I am now given the tasks to create new deposit files of the existing and new customers of IDLC. In order to create new files we need to know the account number, client identification code (CIF), term and interest rate of the deposit, photocopy of passport/NID, customer profile, nominee, bank statement, source of income, and any other important document for individuals. The corporate files include different contents but I am not yet given any files for corporates. Around IDLC, people are engaged in different issues with clients’ files and that is why files are always being taken away and again returned to the vault room. Therefore there has to be a good tracking record of all the files. This week I was given the charge of keeping all the records of these file transaction in a register book and keep record of the files being taken and who are taking these files and for what purpose and take their signature. This is a tough job to maintain because people are always busy taking files and it seemed very awkward to me asking for all the details and their signature every time they entered or left the vault. Learning & Achievement This week, I have learnt to open new deposit files and keeping exact record of the files and making sure that no files are misplaced from the vault and every files are returned to the vault. Observation and reflection My observation was not different from the previous week. As it was the third week so I got interacted more with my coworkers. All of them are very friendly. I got to know about their corporate life stories and I could feel myself as a part of IDLC.

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Notable Incident At the third week at IDLC, I met the head of operations of IDLC, Mr. Ataur Rahman Chowdhury. My supervisor introduced me to him and we got to know each other. This was a notable incident this week.

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JOURNAL 4-WEEK 4 Work Done This week I come to know the work of other department, loan department of IDLC. I worked in the Home loan and the car loan section. First I came to know about the agreement between the client and IDLC as this can be of two type. For Home Loan the agreement can be between the client and IDLC or it can be between the client, developer and the IDLC. Also about the deed of mortgage and the deed of agreement, deed of power of Attorney and ho w they are done. This are mostly done in the stamp paper of BDT 100/- and BDT 50/-. But some pages are in the yellow cartridge paper. Along with these I also worked on the conversion letter of the interest rate of the client. This conversation is to convert fixed interest rate which is given when the deal for the loan is made into a variable interest rate which changes according to the IDLC’s policy. When this change is made there is a conversion latter that has to be prepared and has to be authorized by the authority. When the interest rate changes the installment period also change along with this. In the variable interest rate the interest can be lower than the fixed interest rate. Also as the agreement is being amended the new deed of agreement is created. This is done in the stamp paper. Learning & Achievement This week, I have learnt about the interest rate is not always fixed and it can be change during the loan term. And when this is changed the new agreement is made.

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Observation & Reflection My observation was not different from the previous week. As it was the fourth week so I got interacted more with my coworkers. I also knew about the other coworker from North South University. Notable Incident At the fourth week at IDLC, I got to do some of the work for the document making for the conversion of the interest rate.

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JOURNAL 5 - WEEK 5 Work Done This week I worked mainly on the document handling of the client. Sometime the clients file are either closed or handed over to the banks who are taking over the loan agreement. Then there are some procedures to follow before this is done. The information is first uploaded in the company data base. Then the file is being readied for the hand over. Then a check list is made for the documents that are being handed over. This check list is for the original document that was in the vault of IDLC for the mortgage purpose. These documents include the Deed of Agreement, General or Special Power of Attorney, EMI cheques, Residual and security cheques, Document of Insurance ( if Valid for the time i.e. not expired by the time document is handed over), redemption document and if other document are there that need to be handed over. Also the list is then printed in the official page of IDLC with IDLC header and in a Customer copy. Client Copy is given to the client and the office copy is then signed by the client and kept in the file for further reference in the future if needed. Learning & Achievement This week, I came to know about the document that is kept in the IDLC for the purpose of Mortgage. There are some basic papers that are kept for all type of document and also the document can vary for the type of agreement.

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Observation & Reflection My observation was not different from the previous week. In this week I came to know about the working of IDLC financial Institute more by knowing how the loan procedure work inside the office and what are the works needed to be done for this purpose.

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JOURNAL 6 - WEEK 6 Work Done This week I was again shifted to work for the “Customer Service” team. I was given the work of document checking and using a software called OBI which is a collection of all the client’s documents. Document checking is a procedure which works with the help of the software called the OSP (Online Service Portal). Here, I had to input the CIF (Client Identification number) of the customers to the authorized officer who is currently making the Term Deposit (TD) for that particular client and this is just done for keeping a good track of which clients’ TD is made by which TD maker. The second work I did in this week is that I have learnt to use another software called OBI. This software has a collection of all the data of the current customers of IDLC. I had to find out the contact number of the clients, call them and let them know about their current status, for example, the status of their interest, the rate reduction, when they are going to receive their interest, etc. This is just done to maintain a good relationship with the customers and make them feel comfortable about their invested money. Learning & Achievement The very important learning from this week is that I have learnt to work with new software. Though at first I faced some difficulties to work with these, later on, towards the end of the week I found it pretty much easier and interesting to work with. My communication power also increased as I had to communicate with the clients over phone.

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Observation & Reflection This week I was again working with a new team, so, I had new experience of working with a customer service team. I learnt to deal with the customers more closely and learnt to use their documents in such a manner that would record the performance of others in the company who are linked with the work. Overall, this week was interesting again like the other weeks at IDLC. Notable Incident The office was operating in its normal and no new notable incidents occurred this week as well. Everything, as far as disclosed or as far as our team was related, nothing went wrong or extraordinary.

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JOURNAL 7 - WEEK 7 Work Done This week also I was working for the service team. I was given two new responsibilities along with the previous ones I did last week. At first, I was asked to talk with the customers about their interest rate reductions over the phone. I had to collect the number of the clients using the OBI and call them and discuss with them about the rate reduction, i.e. how much of the interest rate they have already paid and what is the reduced rate then they have to pay, after paying that much of interest for the next month how their rate would be further reduced compared to their current status that they are paying. This was just a follow up of the last week’s work with slight differences in the style the work was performed. The software used is known as Flexcube, developed by the Oracle Company. Then towards the end of the week I was given the work of customer profiling. This was indeed a very easy task after doing all the previous works at the service team. I just had to collect the names and contact numbers of the customers from the files that are available in the vault and make a profile of each customer bearing the name and the number using the excel . Learning & Achievement This week I have learnt to use another software named Flexcube and making profiles of particular clients in order to make service easier, convenient, and faster. Observation/Reflection My observation towards the end of the week was that I felt people in the service team had to bear with difficulties such as facing customers with patience and intelligence as there are many types

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of customers who show up daily at the office. Other than that all my observations were same as that of the previous week. Notable Incident This week, on Monday, a customer came who wanted a premature encashment on his deposit. However, his maturity date is just one and half a week from this week. So we all ensured him if he waits for more than a week and half he would not make a loss on interest which was near about 45% but the person did not understand any of it and began to argue and at a point in time he got do pissed off that he began to threat us. We could not make him understand till the end that this was for his own benefit. The way the customer behaved was a notable incident for me as I have experienced this for the first time at IDLC.

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JOURNAL 8 - WEEK 8 Work Done This week I was again assigned to work with my original team, in which I was allocated at the very beginning, i.e. the deposit operations team. The working environment and the tasks to be accomplished were pretty much same as it was at the beginning. I was again given to scan the files of the clients and open new files with new CIF (Client Identification Number). This time an additional task was added. I had to audit the files and look for the missing documents that the clients did not provide. For an individual a file should contain the account opening form, ETIN, NID of the applicant and the nominee, the source of income, know your customer form and other necessary documents and for a company the needed documents are account opening form, ETIN, NID of the signatory, MEMART (Memorandum of Association and Articles of Association, etc. So, I had to look for in all the files that all of these are present or not. If any of the information was missing I had to report to my supervisor so that they could take the necessary steps as a remedy. Learning & Achievement I was given a time limit in order to accomplish the task of auditing 100 customer files. This was somehow related to fulfilling a target and hence I learnt to finish a task within a time limit and therefore achieve the target without making any mistake. This would help me in the future in my job life as nowadays work is getting tougher and target oriented.

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Observation & Reflection Observation to work with the operations team was similar as before. Information handled by the officers of this team are very confidential to disclose and thus the work done by the interns of this team are very limited. Scope of learning is also very narrow. Notable Incident There was no such incident which was notable. However, all the office staff was treated with donuts as a promotional activity of a newly opened donut shop at Gulshan 1.

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WEEK 9 - JOURNAL 9 Work Done This week I had a very limited work to do at the deposit operations team. My scanning, making new files and auditing files continued while I searched for options on how to learn the functions of the remaining sections at IDLC where I did not get the opportunity to work with the teams. This week I had a very few work to do but I’ve learnt about the Credit Administration Department (CAD) and their work for the interns by practically watching, observing and learning from a colleague intern about the work done at their team. Learning & Achievement The work accomplished by the intern of the CAD are to check all the invoices before its input into the system, that is the invoice is genuine and all the other supporting documents are genuine or not. They have to make the entry of the invoices, collection checks and security checks, archive the debtor confirmation letter, buyer information form and security files and analyses the financial statement of the client. My achievement was that I could learn from a colleague at this early age and a bonding was created between us. This relationship building would help me in networking in the near future. Observation/Reflection Here, at this department they have a lot to learn and to implement and therefore it will help an intern to use this experience in real job life. Though I’ve tried to learn a lot by myself, I could have learnt more if I were an intern of this CAD Department.

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Notable Incident There was no such notable incident to mention that happened this week at IDLC. WEEK 10 - JOURNAL 10 Work Done This week my work pressure was very less because the department recruited a new intern. I continued with my own task of scanning, auditing, photocopying and opening new files and I was given some additional works of data entry. In order to create a new client identification number (CIF) I had to put the personal information such as the name of the client, his/her phone number, NID number, name of the nominee and relation into the flexcube software and a number bearing the gulshan branch code, unique identification number and account number was created and also a location of the file into a folder was generated. This is all that I had to do in this week of the internship and the environment was getting monotonous as I was given a very little scope to work and learn. Learning & Achievement As I had a very little work to do, I learned all the branch codes of IDLC that the officers used in the purpose of accomplishing a task. I learnt about the following codes: Gulshan: 105 Uttara: 107 Dilkusha: 102 Mirpur: 117 Dhanmondi: 104 Savar: 117

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This is a very important information to know because everywhere at IDLC they use these codes to finish their task and also this code is mentioned the account number of a client for identification. Observation & Reflection My observation at the end of this week is that I have mostly learned more than I was supposed to at IDLC because they let their interns know a very little about their works and do not disclose a lot of information as they keep these confidential. As they think that the interns are only there for 3 months and they should not know everything. Notable Incident This week, a Malaysian hospital came at IDLC to give free basic health checkup for the people working there. They checked the Body Mass Index of the employees, Blood pressure and made a blood test and gave health tips. This was a notable incident at this week and obviously this was a great initiative.

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WEEK 11 - JOURNAL 11 Work Done Lazy weeks are continuing. I have not been learning anything new at all these weeks. This week I was given the task of mentoring the new intern under the deposit operations team. This was a task that I was enjoying. By watching the new intern I went in my old days when I started my own intern and did not know anything. I taught him to scan each and every document a file contains; a small gap in the scanning can produce a big mistake because scanning is a very important part as IDLC is going to be totally online in the very near future. I taught him how to keep good track of files and make new files including all the documents and audit the files. This was all that I have done this week. Learning & Achievement This week I learnt how to mentor or lead someone in the office and act as a leader. This practical experience would help me in the future in my career life to lead a managerial position and shape my career in the long run. Observation & Reflection My observation this week was that I am almost done with this 3 months internship period at IDLC and old enough to mentor other intern here regarding how to cope up with the 3 months of the internship over here. Notable Incident There was no such notable incident over here in this week.

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WEEK 12 - JOURNAL 12 Work Done This week the office was only open for two days due to the commencement of Eid holidays. These were my last two days at IDLC Finance Limited. In these two days I was given the track of keeping records at the vault as because a client file has gone missing in the Uttara branch of IDLC and everyone at the deposit operations team was under pressure. Learning & Achievement This week I had nothing new to learn and achieve because only two days were in hand. People with whom I have spent these 3 months were giving me good bye and I was also feeling closeness with the company and its people and was feeling bad. Achievement at this week was the experience of the love of all the people who belonged to IDLC. Observation & Reflection My observation at this last week at IDLC was that I was loved by a lot of people over here and I have achieved this by my own behave and work. I am taking with me a life time experience. Notable Incident Nothing notable incident happened at this week excepting a small farewell at the last day at IDLC where all the interns of IDLC gave me a little bouquet of flowers.

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References

(n.d.). Retrieved from http://study.com/academy/lesson/what-is-organizational-culture-definitioncharacteristics.html. (n.d.). Retrieved from http://www.idlc.com (n.d.). Retrieved from http://www.idlc.com/Organization_Chart.php

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