Mercedes Benz XentryTIPS

Xentry TIPS (TIPS Reader) Brief instructions for Mercedes-Benz workshops

Contents - Xentry TIPS (TIPS Reader) Chapter 1: Overview of the Xentry TIPS interface Chapter 2: Introduction to Xentry Ident Chapter 3: Search functions in Xentry TIPS Chapter 4: Further information Chapter 5: Support for Xentry TIPS The software is subject to change and may differ from the illustrations in these brief instructions. Reprint, translation or reproduction, including of extracts, is not permitted unless authorized in writing.

Issue date: 07/2011 Software: Xentry TIPS (TIPS Reader)

Daimler AG GSP/OIP Global Service & Parts Betriebsteam TIPS HPC R802 70546 Stuttgart www.daimler.com

Xentry TIPS (TIPS Reader) These brief instructions are intended to help you use Xentry TIPS (TIPS Reader). To allow you to perform searches quickly and easily in TIPS, each step is explained graphically and in writing. The steps are marked with

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You can also familiarize yourself with other functions of Xentry TIPS. This general information is marked with

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Xentry TIPS (TIPS Reader) Xentry TIPS: The latest repair information available online

Benefits for workshops - Better overview

-TIPS contains technical product repair information for Mercedes-Benz and smart vehicles which is updated daily. - TIPS is thus the communications system where the most up-to-date remedies are published. - This information can be accessed quickly and easily with easy-to-use search functions

- Greater data transparency - Up-to-date information and quick assistance for repairs - Case module – quick assistance through direct communication channel with national representative - Documentation of data (contact persons, remedies, repair procedures etc.) - Support for workshop staff --> Improved customer satisfaction - The expertise of all workshops is combined and made available to each individual workshop

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Overview of Xentry TIPS interface

Overview of the Xentry TIPS interface The adjacent graphic shows the structure of TIPS and its elements A

Header The header contains the Xentry logo on the left:

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The name of the Xentry application which is currently active or the selected functional area is shown to the right of this.

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Navigation bar The navigation bar is used to access applications directly and switch between the different applications. It is also used to access the vehicle identification and configuration settings.

Overview of the Xentry TIPS interface A A

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Vehicle identification/Ident Vehicle identification/Ident is a core function of Xentry. The vehicle is identified here. The identified vehicle is automatically transferred when a Xentry application is accessed, avoiding the need for repeat identification/entry. Xentry TIPS Xentry TIPS incorporates the functionality of the TIPS system, allowing searches for up-to-date information on customer complaints and online case opening. Xentry TIPS is also linked to EPC net and WIS/ASRA net. Xentry TIPS is started with the TIPS button. Configuration settings The configuration settings are reached via the button with the gear symbol. Here you can see your user data. You can change the settings to match your needs. To save the settings, click on the "Accept" button.

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Overview of the Xentry TIPS interface C

You can set the default brand (e.g. Mercedes-Benz) which you want the system to start with. If you want to set a different language to the default setting, log on to TIPS with your username and password, click on "Self-administration" on the lefthand side and then on "Settings". The first language is the application language and the content language. If a topic is not yet available in the first language selected by you, the system tries to load the topic in the language preference order specified by you. If a topic is not available in any of the languages specified by you, the topic is displayed in a "fallback language" (English).

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Exit button You can log off from the system and terminate Xentry with the "Exit button": • On standard PCs with Xentry TIPS, pressing this button logs the user off the system and terminates Xentry at the same time.

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Overview Aof the Xentry TIPS interface B

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Upper bar The bar contains various core functions and information, which are shown permanently depending on the application selected. It is divided into three areas:

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Navigation elements, title, tabs The links allow you to jump directly to the specified information - passenger car, van or truck in this case.

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Selection box for selecting desired brand:

Help function The symbol for accessing the help function appears permanently at the top right of the screen. This function can be used throughout the system. When the help function is started, the system takes into account the application which is currently being used and also where in the application the user currently finds himself/herself.

Overview of the Xentry TIPS interface A

• Logged in: Displays the surname and first name of the user currently logged in. • VIN display of selected vehicle • Vehicle model designation (6-digit) or model series • Sales designation • M: Engine model designation • G: Transmission model

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Status bar The status line contains the following information and symbols:

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Content area The user actually works in the system in the content area.

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Introduction to Xentry Ident

Introduction to Xentry Ident A A

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Brand selection In Xentry TIPS, the brand is selected via the selection box in the upper bar. Here, you can select the desired brand and set it by pressing the "Select" button next to it. You can set the default setting of the selection box in the Xentry configuration settings. When you restart Xentry TIPS, this brand is then preset for you. The brand selection is visible throughout the entire vehicle selection function and can be changed at any time. if you change the brand during the vehicle identification process, the vehicle identification process starts again. Vehicle selection Here, there are two options: • Vehicle identification by entering an identification number (VIN) • Vehicle identification by selecting a product group, vehicle model (vehicle model designation), engine and transmission model designation. You can select one of the two options by clicking on the corresponding tab. The "Ident number" tab is active by default when vehicle identification is started.

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Introduction to Xentry Ident 1

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Selection by clicking on the Ident number tab Here you can enter a complete identification number (VIN) incl. world manufacturer code (e.g. WDC1631741A434939) which you wish to search for.

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Then confirm your entry by clicking on "Continue".

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The system checks whether the information you entered is correct and simultaneously finds the information available for your selected vehicle in FDOK.

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If the vehicle selection is correct, click on "Apply"

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Introduction to Xentry Ident The vehicle data are then applied for your subsequent activities and the vehicle identification process is complete. 1 1

You can now exit the Xentry Ident screen and start TIPS by clicking on the "TIPS" button on the left.

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Introduction to Xentry Ident Selection by clicking on the Product group tab: Here you can identify your desired vehicle via the product group, model series and vehicle/engine/transmission model designation.

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After selecting a product group by clicking on the corresponding link, the model series assigned to this product group are displayed.

Model series selection Each model series is displayed with a picture and the model series designation as a link. You select a model series either by clicking on the picture or the designation. When you click on one of the pictures, the screen changes to the model selection screen (vehicle model designation).

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Model selection Here you can see the models (model designations) which correspond to your selected model series. You can select one of the models by clicking on the corresponding line. You can also select an entire model series by clicking on "All".

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Introduction to Xentry Ident You are then taken to the next screen - selection of the engine and transmission model designation. 1 1

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Selection of engine and transmission model designation: Here you can select the corresponding engine and transmission model designation. It is also possible to select all engine and transmission model designations by clicking "All". If, based on the information entered previously, there is only one engine AND one transmission model designation, the system skips this screen. You can return to the model selection by pressing the "Back" button in the bottom part of the screen.

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Introduction to Xentry Ident Summary (overview) You also receive a summary showing your selection when you complete this method of vehicle identification.

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The vehicle identification process is completed by clicking on "Apply".

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The set vehicle data are then transferred to the status bar.

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You can now start the desired application by clicking on the icon on the navigation bar.

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A link "Modify..." is provided behind each of the rows for "Ident number", "Model series", "Model", "Engine" and "Transmission". This takes you back to the corresponding identification step where you can repeat/change the vehicle identification process. The selection you made previously is preselected on the corresponding screens. From here, you can continue until you return to this concluding overview of the vehicle identification process.

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Introduction to Xentry Ident 2 A

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The upper bar contains the tabs "Search", "My searches", "Changes", "Cases" and "Info".

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TIPS always starts automatically with the "Search" tab, allowing you to search for a topic by symptom.

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You can start a search for a topic via the "Search" tab.

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The "My searches" tab shows your personal search history within Xentry TIPS.

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The "Info" tab gives you an overview of the latest TIPSrelevant information.

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The "Changes" tab shows newly published and changed documents.

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Via the "Cases" tab, you can open the register of individual cases (from you and your team) - this depends on your authorization level

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Search functions in Xentry TIPS

Search functions in Xentry TIPS A

Symptom search With a symptom search, you can look for remedies in Xentry TIPS based on the customer's complaint. To do so, click through the respective symptom nodes.

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TIPS documents are available for the symptoms which are displayed in bold. The number of documents available for this symptom and this model series is displayed when you move the cursor over the respective symptom.

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Example: The customer complaints about a cracking noise from the seat • You select the following as the symptom: 1 3

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Î Body ÎSeat ÎSeat noise ÎCracking

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Search functions in Xentry TIPS

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• Then click on "Search"

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Xentry TIPS now searches the database for documents which match your selected symptom.

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The documents found are displayed in a results list.

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You can view the respective document by clicking on the document title. The more narrowly you define your symptoms, the fewer documents will be displayed. Accordingly, you do not have to go down to the last symptom page in order to start your search. For example, you could also have started the search at "Seat noise".

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Search functions in Xentry TIPS A

Search via design group If you are familiar with the design groups and you know the cause of the customer complaint, it may be effective to search via design group.

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To do so, click on the "Design group" tab and then select the main group followed by the subgroup.

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Once Xentry TIPS has searched the database, the documents available for this group are also shown in a table.

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Search functions in Xentry TIPS A

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Free text search It is possible to enter keywords which are searched for in the documents (including headings). The documents are then displayed in tabular form (see next page). Information and examples of TIPS free text search: • Individual words must be entered separated by spaces. • When multiple words are entered, the system searches both for texts which contains all of the words entered (shown first) and for texts which contains just individual words. • Theoretically, any number of words can be entered. It is not necessary to enter logical combination signs (+,-), commas or semicolons.

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It is not possible to selectively bring up GI/LI by entering the topic number in the free text search. B

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Search functions in Xentry TIPS A

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Input examples: •Input: cool •Result: coolant, cooler, cooling •Input: head •Result: cylinder head, cylinder head gasket, head gasket •Input: COMAND function •Result: Texts which contains the following: -Comand without function -Comandfunction -Comand -Function

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Search functions in Xentry TIPS A

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Search via control unit/fault code If you have equipment for reading out fault codes from control units, you can use the fault codes which you read out to search for documents in Xentry TIPS. There are two options for this:

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1. Selection of control unit – Display all documents with selected fault code 1

Select the corresponding control unit directly from the list displayed by clicking on the control unit (only the control units shown in bold have TIPS documents). 2

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Then select the corresponding fault code and click on "Search" on the right.

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Search functions in Xentry TIPS The result takes the form of a table showing the applicable documents.

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Search by topic number If you know the exact TIPS document number you can bring up the TIPS document directly by entering it.

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Search functions in Xentry TIPS

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2. Selection of control unit – Display of all documents for this control unit Select the corresponding control unit from the list displayed, by clicking on "Search" on the right.

The result takes the form of a table of all documents which are linked to this control unit.

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Further information

Further information 4 A A

Further information can be obtained in Xentry TIPS by clicking the button at top right.

Support for Xentry TIPS

Support for Xentry TIPS Your contact person Mercedes-Benz service operations should contact their respective national representative in the event of questions or problems related to Xentry TIPS. Further information can be found on the Internet at: www.service-and-parts.net Thank you! Your TIPS Team

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