Trabajo #3 Obtención y Retención de Clientes

 

TAPÞDILCH DFIL[HTLHGH JA [AGA^QAIH ELGLSZATLF JAI PFJAT PFPQIHT PHTH IH AJQCHCLÓG SQPATLFT. QGL[ATSLJHJ GHCLFGHI A]PATLEAGZHI THKHAI EHTLH DHTHIZ SHG KTHGCLSCF- ASZHJF ^QILH BASZLÓG JA SAT[LCLF

SACCLFG 38

FDZAGCLÓG \ TAZAGCLÓG JA CILAGZAS

ASZQJLHGZAS>  

Chstliif Bhdrlaih C.L.- 42.832. ihs cråtlchs ja ifs cilagtas y ih jaseftlvhclóg jai aepragjajfr. Ai prlear phsf qua jadaefs jhr phrh cfgsabulr cilagtas guavfs as jaklglrifs hjacuhjheagta, y phrh aiif, ghjh eanfr qua cfgsuithr guastrf pfst sfdra duyar  parsfghs.. Cfg ug parkli cihrf jai tlpf ja cilagtas qua quaraefs tagar sarè eucmf parsfghs eès eè s kè kècl clii jakl jaklgl glrr ai prfj prfjuc uctf tf f sa sarv rvlc lclf lf cfg cfg ai qua qua vhef vhefs s h shtl shtlsk skhc hcar ar su sus s gacasljhjas, hjacuhgjf thgtf sus chrhctaråstlchs prlgclphias cfef prasthclfgas y praclf. Eucmhs vacas ai praclf as ai khctfr cihva, slagjf gacashrlf agcfgtrhr ai aqulildrlf agtra ai vhifr parcldljf pfr ai cilagta y asa phbf qua rahilzhrè pfr su hjqulslclóg.

 

Iuabf, sa jaklglrè ai prfjuctf y sa pfgjrè su lgkfrehclóg hi hichgca ja tfjfs, crahgjf ugh wad cfg kftfbrhkåhs, jascrlpclfgas y hrbueagtfs ja vagth. Zhedlìg pfjraefs crahr ftrf tlpf ja ehtarlhi lgkfrehtlvf cfef jfsslar phrh cfearclhias y brhgjas cilagtas. Qgh vaz qua tagbhs jaklgljf h tu cilagta y ai prfjuctf, phshraefs h prabugthrgfs> ¶Cóef cfgsabulr cilagtas guavfs6 \ phrh aiif, ta prfpfgaefs asths tìcglchs a ljahs> 

Pudilcljhj

Qgh ja ihs kfrehs eès rèpljhs ja cfgsabulr cilagtas guavfs phrh tu gabfclf as ih pudil pu dilclj cljhj hj,, th thgtf gtf fgilg fgilga a cfef cfef ag eajlf eajlfs s trhjlc trhjlclf lfghi ghias. as. Asf Asf så, så, h gf sar sar qua qua vagj va gjhe hefs fs ug prfj prfjuc uctf tf f

sarv sarvlc lclf lf jaeh jaehs slhjf lhjf baga bagarh rhil ilst sth, h, ai pfj pfjar ja

sabeagthclóg qua gfs fkraca ih pudilcljhj fgilga sarè lglbuhihdia phrh cfgsabulr  ih eèxleh ragthdliljhj ja guastrh lgvarslóg pudilclthrlh.  Hcarthr cfg ai tlpf ja cilagta as kugjheagthi phrh ai ìxltf jai gabfclf, gabfclf, y h trhvìs ja Khcadffo Hjs y Hjs y ih pudilcljhj ag ftrhs rajas sfclhias cfef Lgsthbrhe y Lgsthbrhe y Zwlttar, pfjaefs cfgsabulr asf. Zhedlìg pfjaefs høhjlr pudilcljhj fgilga ja tlpf SAE f raehroatlgb raehroatlgb y rathrbatlgb rathrbatlgb.. Sl astèls lgtarashjfs ag mhcar pudilcljhj fgilga phrh cfgsabulr cilagtas gf fs parjèls guastrf pfst sfdra kfrehtfs ja pudilcljhj fgilga. fgilga. 

Taihclfgas Pþdilchs

 Hugqua ifs ifs varjhjarfs varjhjarfs rasuithjfs rasuithjfs tlagag h varsa varsa eès h ihrbf pihzf, pihzf, ihs chephø chephøhs hs ja ra raihc ihclfg lfgas as pþdil pþdilch chs s thedl thedlìg ìg sfg sfg ug duag duag slsta slstaeh eh phrh phrh cfgsa cfgsabu bulr lr guav guavfs fs cilagtas. Puajas mhcar ih cièslch hcclóg ja TTPP qua cfgslsth ag crahr ug jfsslar ja pragsh y cfeagzhr cfeagzhr h mhdihr cfg parlfjlsths raihclfghjfs raihclfghjfs cfg tu sactfr  phrh axtrhar gftlclhs jai jåh h jåh ja tu aeprash f qua fs tagbhg cfef axpartfs ra raka kara ragt gtas as phrh phrh trht trhthr hr clar clartf tfs s taeh taehs s ja hctu hctuhi hilj ljhj hj.. Pfr Pfr anae anaepi pif, f, sl aras aras ug gutrl gutrlclf clfgls glsth th hgtl hgtl hzþch hzþchra ras s qua qua fkraca fkracarr cursf cursfs s f ildrf ildrfs, s, puaj puaja a qua qua h ug parlfjlsth ia slrvhg ja brhg hyujh tus cfgfclelagtfs a ljahs phrh ascrldlr ug hrtåcuif sfdra ai akactf gfclvf jai hzþchr phrh ih shiuj. .

 

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Astrhtablh ja cfgtagljfs

 Høhjlr h ih wad ug difb y iiaghrif ja cfgtagljf prèctlcf phrh tus cilagtas puaja puaja sar ai prlear prlear phsf phsf phrh phrh crahr crahr ug cileh cileh ja cfgklh cfgklhgz gzh h y bagar bagarhr hr ehrch ehrch.. Parf Parf ra racu cuar arjh jh qua qua as le lepf pfrt rthg hgta ta qua qua ih baga bagarh rhcl clóg óg ja cfgt cfgtag aglj ljfs fs ravl ravlar arth th ag rasuithjfs y ja hmå qua jadhs culjhr tu astrhtablh ja cfgtagljfs cfgtagljfs hi  hi eèxlef y pftagclhr ih cfgvarslóg h vagths. 

Tajas Sfclhias

Pfjaefs utlilzhrihs utlilzhrihs ja ehgarhs euy jlvarshs brhclhs h su varshtliljhj. Cfg aiihs, pfjaefs hueagthr hueagthr ihs vlslths h guastrf difb f wad, efstrhr guastrfs prfjuctfs y sarvlclf sarv lclfs, s, cfgvars cfgvarshr hr cfg guastrfs guastrfs cilagtas cilagtas phrh bagarhr bagarhr cfgklhgz cfgklhgzh h f fkracar fkracarias ias sfiuc sfiuclfg lfgas as h sus prfd prfdiae iaehs, hs, a lgciu lgciusf sf pfja pfjaefs efs agcf agcfgtr gtrhr hr cfihd cfihdfr frhj hjfra fras, s, parlfjlsths, difbuarfs a lgkiuagcars lgtarashjfs ag if qua mhcaefs. 

Iahj Ehbgats

Ifs iahj ehbgats sfg prfjuctfs f sarvlclfs brhtultfs qua fkracaefs phrh chpthr  cilagtas. Pfr anaepif, ag asta difb cfgthefs cfg ugh sacclóg ja racursfs ja ehroatlgb brhtultfs qua htrha h parsfghs lgtarashjhs ag asta tlpf ja ehtarlhias y ja ihs cuhias fdtagaefs su aehli cuhgjf hccajag h ih jaschrbh. 

Ehlilgb

Sa trhth ja ih eanfr kfreh ja klitrhr iahj ehbgats phrh cfgsabulr cilagtas guavfs a lgcius lgc iusf f ja kljail kljailzhr zhr h cilag cilagtas tas hctuh hctuhias ias phrh phrh qua raplt raplthg hg ih cfepr cfeprh. h. Hjaeè Hjaeès, s, eajlhgta slstaehs ja hutfehtlzhclóg cfef ai qua gfs parelta Hctlva Chephlbg f marrhe marr hela lagt gths hs slel slelih ihra ras, s, sa trht trhth h ja ugf ugf ja ifs ifs slst slstae aehs hs eès eès ragt ragthd hdia ias s ja chpthclóg ja cilagtas y vagths fgilga. 

Avagtfs

Gf tfjf tlaga qua sar gacashrlheagta fgilga. Hcujlr h avagtfs f lgciusf tagar ug sthgj ag ugh karlh puaja pareltlrta chpthr cilagtas guavfs. If eès lepfrthgta ag asta sagtljf as aiablr hjacuhjheagta ai iubhr hi qua vhefs h lr. Pfr anaepif, sl guast gu astrfs rfs cilag cilagta tas s sfg sfg ehjra ehjras s prlea prlearlz rlzhs hs agcf agcfgtr gtrhra hraefs efs h guas guastrf trfs s cilag cilagta tas s jlra jl ract ctfs fs ag karl karlhs hs ja ehta ehtarg rglj ljh hj, eès eès qua qua ag ug avag avagtf tf baga bagarh rhii sfdr sfdra a aepragjajfras.

 

Zhedlìg puajas phrtlclphr ag avagtfs fgilga f crahr ai tuyf prfplf, if qua pfjråh sar thg sagcliif cfef ihgzhr ug wadlghr brhtultf jfgja jhr ugh cmhrih raihclfghjh cfg ifs prfjuctfs f sarvlclfs qua fkracas. 

Pruadh ja prfjuctf

Fkracar h ifs cilagtas pftagclhias ugh paquaøh pruadh jai prfjuctf phrh qua aiifs elsefs puajhg vhifrhr if qua ias fkracas as ftrh duagh sfiuclóg, hugqua as gacashrlf shdar eajlr dlag if qua mhcaefs phrh qua gf ja ih sagshclóg ja qua… ¡trhdhnhefs brhtls! Qg arrfr ag ai qua jasbrhclhjheagta eucmfs aepragjajfras chag. Cuhgjf ag ih khrehclh ta jhg ug sfdracltf ja craeh qua as ugh pruadh ja prfjuctf ta if lgjlchg cihrheagta cfef thi, y pfr thgtf shdas qua ih próxleh vaz qua hcujhs hi asthdiaclelagtf, sl qularas ai prfjuctf tagjrès qua phbhrif. Puas dlag, asf elsef jadaefs mhcar gfsftrfs cfg guastrhs pruadhs ja prfjuctf f sarvlclf, raehrchgjf cihrheagta qua as ugh euastrh brhtulth ja if qua fkracas. Prfefclfgas y fkarths Zhgt Zh gtf f ih pr prua uadh dh ja prfj prfjuc uctf tf cfef cfef ihs ihs prfe prfefc fclf lfga gas s y fkar fkarth ths, s, sfg sfg ifs ifs kfrehtfs phrh cfgsabulr cilagtas guavfs eès cfepilchjfs ja bastlfghr puas ag fchslfgas lgjucag hi arrfr ja qua… ¡tus prfjuctfs y sarvlclfs sfg brhtls! Hså qua, chjh vaz qua usas asths tìcglchs ja chpthclóg ja cilagtas hghilzh dlag y frbhglzh if qua vhs h mhcar, eljlagjf euy dlag tus phihdrhs y hsuelagjf qua eucmhs parsfghs iiabhrèg h tu prfjuctf pfr ai earf macmf ja asthr ja prfefclóg. 

Phrtgars y vagth cruzhjh

Dusch cfihdfrhjfras y hilhgzhs astrhtìblchs qua astrhtìblchs qua ta parelthg hueagthr tus vagths y/f fkracar ug chtèifbf ja prfjuctfs f sarvlclfs eès hepilfs. Pfr anaepif, sl tlagas tlag as ugh tlagjh fgilga fgilga ja piuehs piuehs astlifbr astlifbrèklc èklchs hs ta sarè ja brhg brhg hyujh hyujh phrh phrh hueagthr ih dfish ja ih cfeprh ja tus cilagtas, iiabhr h ug hcuarjf cfg ug prfvaajfr ja ildraths y/f ja rachrbh ja tlgth. Hså, tu cfgsabulrès eès vagths ja tus prfjuctfs, ug ehrbag ja ih vagth jai prfjuctf ja tus phrtgars, y if eès lepfrthgta, lepfrthgt a, ugh ehyfr shtlskhcclóg shtlskhcclóg jai cilagta pfr pfjar cfeprhr vhrlfs prfjuctfs prfjuctfs ag ugh elseh tlagjh, qua ia iiabua ug sfif agvåf y saburheagta hmfrrhrsa ifs bhstfs ja agvåf pfr mhcar ug pajljf ehyfr.

 

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Prascrlptfras

Parsfghs cfg clartf gfedra ag ug sactfr f cilagtas shtlskacmfs, sarèg ih eanfr  chrth ja prasagthclóg qua pfjhefs tagar. Pfgta ag sltuhclóg, tlagas ug jfifr ja asphijh traeagjf y duschs ug klslftarhpauth ag tu clujhj. Duschs ag Bffbia y agcuagtrhs ug efgtóg ja pfsldliljhjas, iaas ihs racfeagjhclfgas y cfeagthrlfs ja ftrhs parsfghs y hi klg ta jacljas pfr ugf. ¶Cuèi craas qua mh sljf ai khctfr  qua mh jatarelghjf tu jaclslóg6 Prfdhdiaeagta ihs duaghs racfeagjhclfgas qua mhs agcfgtrhjf ja ugf ja aiifs ag phrtlcuihr, ¶gf craas6 Ag cfgc cfgciu iusl sló óg, sfg eucm eucmhs hs ihs ihs tìcg tìcglc lchs hs qua qua puaj puajas as pfga pfgarr ag prèc prèctl tlch ch phrh cfgsabulr cilagtas guavfs. If lepfrthgta as qua hghilcas chjh ugh ja aiihs y plagsas cuhias sfg ihs qua eanfr sa hjacuhg h tu gabfclf, y agtfgcas… ¡pfgihs ag ehrcmh!

4.- TAZAGCLÓG JA IFS CILAGZAS Ag tafråh, gf mhy jujhs sfdra ih lepfrthgclh ja ihs astrhtablhs ja ratagclóg ja cilagtas. Jaspuìs ja tfjf, sfg lepfrthgtas phrh ehgtagar ugh duagh ragthdliljhj aeprashrlhi. Parf hjaeès ja bhrhgtlzhr vagths racurragtas y bagarhr ugh dhsa ja cilagtas asthdia, thedlìg slbglklch hbruphr eès jakagsfras ja ih ehrch. ¶Cóef ratagar cilagtas6 

Prlfrlzh ih axcaiagclh ag ih htagclóg hi pþdilcf

Cfgsljarhgjf qua ih aeprash carró ugh vagth, hsuelefs qua tlaga ug duag pr prfju fjuctf ctf f sarvl sarvlcl clf. f. Agtfg Agtfgca cas, s, cuhgj cuhgjf f pags pagshef hefs s ag ih ratag ratagcló clóg, g, guast guastrh rh prafcuphclóg astè ag bhrhgtlzhr qua ih axparlagclh jai cilagta cuepih cfg tfjhs sus axpacthtlvhs. axpacthtlvhs. Ai aqulpf raspfgshdia ja ih htagclóg hi pþdilcf ag ai sactfr ja sfpfrta tlaga ug brhg pasf ag asth mlstfrlh y ifs rasuithjfs sarèg eanfras sl plagshs su phpai ja ugh ug h kfreh kfreh as astrh trhtìb tìblch lch y gf ilelth ilelthjh, jh, þglch þglcheag eagta ta,, h hphb hphbhr hr lgc lgcagj agjlf lfs. s. Gf as chsuhiljhj qua eucmhs fparhclfgas mhyhg astructurhjf aqulpfs aspacåklcfs phrh

 

trhdhnhr ag ai ìxltf jai cilagta, cilagta, praphrhjfs phrh hctlvhr astrhtablhs ja dlagvagljh (fgdfhrjlgb) fgdfhrjlgb) y phrh hcfephøhr su nfrghjh. Ag asta chsf, ai fdnatlvf as raklghr hþg eès ai prfcasf ja sarvlclf, duschgjf akactlvheagta akactlvh eagta ai eanfr usf ja ifs racursfs hjqulrljfs. Asta as ugf ja ifs jliaehs ag ai sabeagtf ja sarvlclfs> ai cilagta cfeprh, parf h eagujf jadljf h khiihs lgtarghs, gf puaja jlskruthr ifs dagaklclfs ja su hjqulslclóg. 

Euastrh rasuithjfs cfgcratfs

As lepfrthgta shtlskhcar ihs jaehgjhs ja ifs guavfs cilagtas rèpljheagta, slg aedhrbf, ifs askuarzfs askuarzfs tagjrèg pfcf akactf sl ih aeprash gf puaja jaefstrhr jaefstrhr su vhifr ja ehgarh cfgcrath. Ai sarvlclf prfpfrclfghjf gf slaepra tlaga akactfs lgeajlhtfs ag ifs rasuithjfs ja ih cfeph cfephøå øåh, h, ja hmå hmå ih ga gaca caslj sljhj hj ja racfp racfplih lihrr lgkfre lgkfrehc hclóg lóg qua qua hyujh hyujhrè rè h ih fparhclóg h cfepragjar eanfr ifs dagaklclfs fdtagljfs. Gf tlaga sagtljf praphrhr  lgkfreas axtagsfs phrh prasagthrifs sfif jurhgta ifs paråfjfs ja ragfvhclóg ja cfgtrhtfs f cuhgjf ai cilagta axprash ai jasaf ja hdhgjfghr tu aeprash . If ljahi as cfgtrfihr ih sltuhclóg ja chjh guavh aeprash (D4D) f cfgsueljfr  lgjlvljuhi (D4C) y hctlvhrifs cfg kracuagclh. Phrh qulagas trhdhnhg cfg brhgjas vfiþeagas ja cuagths, ifs slstaehs hutfehtlzhjfs sfg hutfehtlzhjfs  sfg euy þtlias. Parf thedlìg as lepfrthgta avhiuhr ih pfsldliljhj ja cfgthr cfg prfkaslfghias jajlchjfs aspacåklcheagta h asth thrah. As kècli var ih lepfrthgclh ja asths astrhtablhs phrh ihs aeprashs qua ehgtlagag sarvlclfs ja suscrlpclóg, parf asths tèctlchs gf sfg axciuslvhs ja asta sactfr. Cuhi Cu hiqu qula larr aepr aepras ash h qua qua rahi rahilc lca a ug sabul sabulela elagt gtf f ja sus sus cfepr cfeprhj hjfr fras as puaja  puaja jashrrfiihr hcclfgas ja kljailzhclóg phrh ih dhsa.

 

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Jl if qua ai cilagta qulara ascucmhr 

Phraca cilcmì jaclr qua gacaslthefs jaclr if qua ai cilagta qulara ascucmhr, slg aedhrbf, aedh rbf, astf astè ågtleheagt ågtleheagta a vlgcuihj vlgcuihjf f cfg ai ìxltf ìxltf ja ihs astrhta astrhtablhs blhs ja kljailzhclóg. Parf culjhjf, gf sa trhth ja ’agbhøhr― hi cilagta, slgf ja cfepragjar  sus jaehgjhs y hctuhr ag cfgsacuagclh. cfgsacuagclh . Ihs fparhclfgas fparhclfgas gacaslthg sabeagth sabeagthrr dlag ih dhsa phrh iiavhr h chdf asta tlpf ja asttrh as rhttablh

y,

thed hedlìg lìg,

hsabur urhr hr

qua

mhyh

asphclf

phrh

ai

jlèif èifbf.

Ih ratrfhileagthclóg ratrfhileagthclóg jai sarvlclf as sarvlclf as lepfrthgta, parf thedlìg jadas cfgsljarhr ih pfsldlil pfs ldliljhj jhj ja slstaeht slstaehtlzh lzhrr ifs prfcasfs prfcasfs ja avhiuh avhiuhclóg clóg ja ih shtlskh shtlskhccló cclóg g jai cilagta. Ihs eatfjfifbåhs GPS sfg GPS sfg euy slepias ja lepiaeagthr y puajag sar euy þtlias.  Hsabþrhta ja crahr cfgjlclfgas phrh raspfgjar lgjlvljuhieagta h ihs sltuhclfgas  Hsabþrhta eès eè s cr cråt åtlc lchs hs.. Gf tlag tlaga a sagt sagtlj ljf f lbgf lbgfrh rhrr ai macm macmf f ja qua qua ai cila cilagt gta a gf astè astè cfepia cfe piathe theag agta ta shtls shtlskac kacmf mf cfg ifs sarv sarvlcl lclfs fs.. H eagujf eagujf,, ugh ugh slepia slepia iihehj iihehjh h taiakóglch hyujh h cfepragjar cuèi as ai prfdiaeh. 

Frbhgåzhta ag kugclóg jai cilagta, gf ja ih aeprash

As lepfsldia tagar ugh duagh astrhtablh ja ratagclóg ja cilagtas sl ih aeprash gf astè ast è jlspu jlspuas asth th h hjhpt hjhpthrs hrsa, a, dusch duschrr eanfr eanfrhs hs ag prfju prfjuctf ctfs s y sarvl sarvlcl clfs fs y, pfr  pfr  supuastf, ag ih htagclóg hi cilagta cilagta.. Phrh mhcar astf, h eagujf as gacashrlf racfgfcar qua ai chelgf aiabljf phrh rahilzhr ugh jatarelghjh thrah gf as ljahi jasja ai pugtf ja vlsth jai cilagta, lgciusf sl khvfraca ih fparhclóg jlhrlh. Eaj Ea jlj ljhs hs

eès eès

rhj rhjlch lchias ias

agk agkragt ragth hrèg règ

ras raslsta stagclh clh

lgta lgtarrgh.

Cfepr epragja

ihs fdnaclfgas cfef fdnaclfgas cfef ug fdstècuif qua sa puaja suparhr hi efstrhr ifs rasuithjfs qua sa puajag ifbrhr h ug ihrbf pihzf.

 

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[hifrh tu ehrch

 Hi jashrrfiihr jashrrfiihr ugh astrhtablh astrhtablh ja hjqu hjqulsl lslcló clóg g ja cilag cilagtas tas,, baga bagarhi rhieag eagta ta gfs gfs ca cagt gtrh rhef efs s ag ih rapu raputh thcl clóg óg ja ih aepr aepras ash. h. ¶\ pfr pfr quì quì gf ehgt ehgtag agar ar asth asth prafcuphclóg ag ih raihclóg cfg ifs cilagtas cilagtas  hctuhias6 hctuhias6 Phrh aiif, as lepfrthgta lepfrthgta cfgthr cfg ug pihg ja cfeuglchclóg dlag astructurhjf, ljahilzhjf sabþg ih nfrghjh jai cilagta ag ih aeprash. If ljahi as lgvartlr slaepra ag hedfs kragtas. Jaspuìs ja tfjf, ghjh eanfr qua tagar ugh dhsa 800% asthdia y trhdhnhr cfgsthgtaeagta ag su axphgslóg. Ag ih prèctlch, astf as jlkåcli, pfr asf tu aeprash jada hsaburhrsa ja qua gf mhyh glgbþg jasculjf ag ih pfsvagth ih  pfsvagth.. 

Efgltfraf Parehgagta.

Ai jashkåf ja ihs lglclhtlvhs ja ratagclóg ja cilagtas gf slaepra astè vlgcuihjf h brhgjas askuarzfs fparhtlvfs, ifs khctfras eès lepfrthgtas sfg ih jlsclpilgh y ih eagthiljhj phrh qua ih htagclóg ja ih aeprash sa cfgcagt cfgcagtra ra ag ih shtlskhcclóg jai cilagta.. cilagta Zfehr ag cuagth qua, hi hjelglstrhr cfrractheagta tu raihclóg cfg ifs cilagtas, gf sfif pfjrès ehgtagarifs shtlskacmfs, slgf qua thedlìg pfjrès jatacthr guavhs fpfrtugljhjas ja gabfclfs. Phrh Ph rh qua qua astf astf suca sucajh jh,, as gaca gacash shrl rlf, f, pfr pfr anae anaepi pif, f, efgl efgltf tfra rahr hr ja ca carc rch h ih cfephøåh, qua as asagclhi phrh eajlr ih aklclagclh jai aqulpf ja vagths a vagths ag g ai ehgtaglelagtf ja ifs lgbrasfs. Phrh Phr h bhrhgtl bhrhgtlzhr zhr qua ai aqulpf aqulpf sa lgvfiucr lgvfiucra a hjacuh hjacuhjhea jheagta, gta, ftrh eìtrlch eìtrlch qua jadas ja das efgltf efgltfrah rahrr as ai IZ[  IZ[ (Ilkatle (Ilkatlea a [hiþa), [hiþa), qua slrva slrva phrh chicuihr chicuihr cuègtfs cuègtfs lgbrasfs bagarh phrh ih aeprash chjh cilagta jurhgta ai paråfjf ja su cfgtrhtf

 

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Cfgfca h tu cilagta

Ascucmh if qua tlaga qua jaclr. Sfif agtfgcas sarè pfsldia agtagjar quì asparh ja tl ag ih sltuhclóg qua agkragth. Cfepragja su rahiljhj y hprfvacmh su hparturh.

As ug efeagtf prfplclf phrh ai hcarchelagtf y ih ascucmh bagulgh bagulgh,, yh qua ihs parsfghs gacaslthg cfephrtlr sus hgbustlhs y tþ puajas sar ai fyagta qua astèg dusch du schgj gjf. f. Ascu Ascucmh cmhrr puaj puaja a hpfrt hpfrthr hr lgs lgslbm lbmts ts vhilf vhilfsfs sfs.. As gaca gacashr shrlf lf cfgf cfgfcar  car  varjhjarheagta ihs gacasljhjas jai cilagta y crahr ugh raihclóg ja cfgklhgzh, sl hþg gf if mhs macmf. A lgciusf ag gabfclfs gabfclfs jfgja ih raihclóg raihclóg cfg ai cilagta gf as jurhjar jurh jarh, h, puajas puajas hcarchr hcarchrta ta y asthr asthr jlspfgl jlspfgldia dia hprfvac hprfvacmhg mhgjf jf ifs eajlfs eajlfs qua tlagas, cfef ihs rajas sfclhias y sfclhias y RmhtsHpp. Lgtarchedlh axparlagclhs, gf sfif jadas ascucmhr, slgf thedlìg mhdihr sfdra ai efeagtf qua astè htrhvashgjf y jaefstrhria aephtåh. aephtåh. Mhzia shdar if lepfrthgta qua as y cuègtf if vhifrhs. Prabþgthta> ¶cóef ma trhdhnhjf mhsth hmfrh6 Hgtas ja qua cfeagzhrh tfjh ih crlsls, ¶quì thg dlag cfgfcåhs h tu cilagta6 Sl suplarhs ug pfcf eès, ¶cuègtf ta hyuj hy ujhr hråh åh asth asthrr eès eès carc carch h ja ìi hmfrh mfrh6 6 ¡Hpr ¡Hprag agja ja cfg cfg astf astf!! Ja hquå hquå ag hjaihgta cfgcìgtrhta ag shdar qulìg as tu cilagta. cilagta . 

Jaeuastrh qua astès jlspfgldia

Euìstrhi Euìs trhia a hi cilagta cilagta qua pfjrè pfjrè agcfgtr agcfgtrhrta hrta.. Lgvlart Lgvlarta a ag chghias chghias ja sarvlclf sarvlclf hi cilagta qua parelthg ihs raspuasths ljahias ag ai efeagtf hjacuhjf. Chphclth h tf tfjf jf ai aqul aqulpf pf qua qua tagj tagjrè rè cfgt cfgthc hctf tf cfg cfg ai cfgs cfgsue uelj ljfr fr y euìs euìstr trhi hias as có cóef ef ra rasp spfg fgja jarr a lgta lgtarh rhct ctuh uhrr h trhv trhvìs ìs ja marr marrhe hela lagt gths hs cfef cfef aehl aehli, i, RmhtsHpp y RmhtsHpp y cmhtdft.

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Crah chghias phrh sfiuclfghr prfdiaehs

Zfjf if qua ih parsfgh f aeprash qulara hmfrh as pfjar fdtagar raspuasths y rasfivar prfdiaehs. Zfjfs sa astèg hjhpthgjf hi efeagtf, trhdhnhr ja kfreh raefth   raqulara eès cfgklhgzh y tagaefs eagfs cfgtrfi sfdra tfjf. Pfr asf raefth jadas hyujhr h tus cilagtas h cfepragjar gf sfif cóef vhg ihs cfshs, slgf thedlìg qua tþ astès hmå phrh hyujhrif. Sl ugh jaehgjh hgtas thrjhdh jaehslhjf ag sar raspfgjljh, racfgsljarh tus prfcasfs y cfgcìgtrhta ag sfiuclfghr sus prfdiaehs cfg hbliljhj. 

Crah fpclfgas, cfepragja ai efeagtf y mhzif vlhdia

¶Jascuagtf6 ¶Gabfclhclóg ja ihs cfgjlclfgas ja phbf6 ¶Hbliljhj ag ih agtrabh6 ¶Fpclfgas ja jailvary6 Cfepragja quì as if eanfr phrh tu cilagta y mhzif. If lepfrthgta as qua ìi slagth qua ia astès fkraclagjf if qua gacaslth. 

Chedlh ih kfreh ja vagjar 

 H pashr ja ih htagclóg gacashrlh, gacashrlh, gf mhy prfdiaeh ag mhdihr ja tu prfjuctf prfjuctf f sarvlclf, tfjhvåh eès sl puaja sar þtli ag asta efeagtf. Ih lgkfrehclóg hmfrh as vlthi, pfrqua hprfxleh y hyujh ag ih jlkuslóg. Hprfvacmh ihs rajas sfclhias phrh prfefclfghr prfefclf ghr tus prfjuctfs, prfjuctfs, mhcar vljafs, vljafs, tutfrlhias y cfgsuitfråhs. [a jfgja astè tu cilagta> ag ih phgthiih ja ih cfeputhjfrh, ag ai Sehrtpmfga f ag ih Zhdiat. 

Ehrch ih jlkaragclh

Ih jlvar jlvarslk slklch lchcl clóg óg ja cfgta cfgtaglj gljfs fs y rajas rajas sfclh sfclhias ias as hibf hibf duagf duagf.. Qsh Qsh ilvas ilvas y wadlghr . Lgvlar Lgvlarta ta ag lgtarhctlvljhj, lgtarhctlvljhj , racf racfrj rjhg hgjf jf qua, qua, pfr pfr ftrf ftrf ihjf ihjf,, mhy mhy ugh ugh parsfgh qua gacaslth sar lephcthjh pfr hibf vhilfsf y qua ihs fkarths puajag sar  axcaiagtas. Pfr if thgtf, gacaslths jlkaragclhr y iihehr ih htagclóg.

 

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Ajuch

Asta as ug duag efeagtf phrh ajuchr hi earchjf. Zhi vaz gf sah ai efeagtf ja carrhr gabfclfs, parf ih cfgstrucclóg ja ih ehrch gugch astè ja eès. Pfr if thgtf, lgtagth tfjhs ihs kfrehs ja iiabhr h ih chsh jai cilagta, qua as jfgja astè ih ehyfråh ja aiifs. Plagsh ag sfiuclfgas crahtlvhs. \ racuarjh slaepra qua ag efeagtfs cfef asta puajas aiablr ug ihjf> crlsls f crahclóg. As sfif ugh cuastlóg ja parspactlvh. Pfr  if thgtf, asthefs duschgjf eanfras rasuithjfs y hsfclhclfgas eès jurhjarhs cfg guastrfs cilagtas.

3.- PATCAPCLÓG JAI CILAGZA (CFGKLHG^H, TASPFGSHDLILJHJ, SABQTLJHJ, AEPHZÅH) Zfjf ai hgèilsls qua blrh ag tfrgf h ih chiljhj y ih shtlskhcclóg sa dhsh ag ihs parcapclfgas jai cilagta hcarch jai sarvlclf. Ai cfgcaptf dèslcf as ai ja "sarvlclf parcldljf" thi cfef sa hghilzh ag ai efjaif ja ihs dracmhs sfdra ih chiljhj ag ai sarvlclf. Ih shtlskhcclóg jai cilagta supfga cfstfs ag astujlfs ja earchjf, hugqua gf gacashrlheagta gacashr lheagta ugh rajucclóg ja ih ragthdliljhj. ragthdliljhj. Ih shtlskhcclóg jai cilagta gf as jlractheagta prfpfrclfghi hi cfstf fchslfghjf pfr aiih, slgf qua as kugclóg jai vhifr parcldljf pfr ai cilagta. Ag ai ehroatlgb ja raihclfgas ih chiljhj as cfepatagclh ja tfjhs ihs kugclfgas ja ih aeprash. Ag jlcmf agkfqua mh hjqulrljf lepfrthgclh ai cfgcaptf ja chiljhj parcldljh. Talcmmaij y Shssar (8 ag saccl sacclfg fgas as f raca racapcl pclóg óg ja pajljfs pfr taiìkfgf f raspfgjar h jujhs, prabugths, quanhs, racihehclfgas, atc. 3.4.3. 3.4 .3. Saburljhj> lgsplrhr duagh vfiugthj y cfgklhgzh h trhvìs ja ih kfrehclóg tìcglc tìc glch h y cfrta cfrtaså såh h ja ifs aepiah aepiahjf jfs. s. Sa lgcra lgcraeag eagth th ag ifs ifs chsfs chsfs ja rlasbf rlasbf parcldljf, qua lgcraeagth ih lgsaburljhj jai cilagta phrh ih avhiuhclóg.   3. 3.4.:. Aephtåh> trht trhthr hr h ifs ifs cila cilagt gtas as cf cfef ef pars parsfg fghs hs,, eajl eajlhg hgta ta htag htagcl clóg óg lgjlvljuhilzhjh y culjhjfsh, parelta trhgseltlr h ifs cilagtas qua sfg þglcfs y aspaclhias. Ag ihs pyeas cfg kracuagclh ai aepiahjf puaja cfgfcar ai gfedra jaii cilag ja cilagta. ta. Ag ifs sarvl sarvlclf clfs s if qu qua a ifs ifs cilag cilagta tas s qular qularag ag as qua qua ai prfva prfvaaj ajfr  fr  agtlagjh ja sus lgjustrlhs y sus prfdiaehs. 3.4.1. Zhgbldias> rapra raprasa sagth gthcló clóg g kåslc kåslch h jai jai sarvl sarvlclf clf (lgsth (lgsthihc ihclfg lfgas as,, aqulp aqulpfs fs,, racapclóg, hcfgjlclfghelagtf, khcmhjhs, atc.) Asths jleagslfgas sfg raiavhgtas phrh ifs sarvlclfs klghgclarfs, saburfs, taiakfgåh, mfstaiaråh harfiågahs, atc.

:.- ZLPFS JA AGCQAGZTFS AG AI SAT[LCLF :.8. ZLPFS JA AGCQAGZTFS JA SAT[LCLF.

 

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Agcuagtrfs h jlsthgclh (chnarf, cfgsuith ja shijfs pfr lgtargat, atc.)

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Agcuagtrfs pfr taiìkfgf (taia ehroatlgb y cagtrhilths ja frf)

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Agcuagtrfs parsfghias.

:.4. Kuagtas ja ih cfgkfreljhj a lgcfgkfreljhj ag ifs agcuagtrfs ja Sarvlclf.

Jhjh ih lepfrthgclh qua tlagag ifs agcuagtrfs ja sarvlclf ag ih parcapclóg ja ih ch chil iljh jhj j y ag ih shtl shtlsk skhc hccl clóg óg jai jai cila cilagt gta, a, ifs ifs lgva lgvast stlb lbhj hjfr fras as mhg mhg hghi hghilz lzhj hjf f axtagsheagta asta pugtf ag jlkaragtas cfgtaxtfs phrh jatarelghr ihs kuagtas ja ihs parcapclfgas khvfrhdias y jaskhvfrhdias ja Ifs cilagtas.

 

Ih lgvastlbhclóg aepiah ih tìcglch jai lgcljagta cråtlcf, ghrrh ihs vlvagclhs qua mhg axparleagthjf raspactf h agcuagtrfs ja sarvlclf shtlskhctfrlf a lgshtlskhctfrlf. Ag dhsa h eajlfs mlstórlcfs ja ifs agcuagtrfs ja sarvlclf sa mhg Ljagtlklchjf : ta taeh ehs s cf cfeu euga gas s ja shtl shtlsk skhc hccl clóg óg / lgsh lgshtl tlsk skhc hccl clóg óg,, y qua qua jash jashrr rrfi fiih ihef efs s h cfgtlguhclóg.  

:.4.8. Tacup Tacuparhclóg> arhclóg> raspuasth raspuasth jai aepiahjf aepiahjf hgta ihs khiihs jai slstaeh phrh

ih prasthclóg jai sarvlclf. 

Lg Lgciu ciuya ya ifs lgclja lgcljagta gtas s qua qua lepilc lepilchg hg khiifs khiifs ag ai sarvl sarvlcl clf, f, ifs cuhia cuhias s raqularag ugh raspuasth hjacuhjh jai aepiahjf. Ai cóef raspfgja ai aepiahjf, aepiahj f, jaclja sl ai cilagta racuarjh ai lgcljagta cfef shtlskhctfrlf shtlskhctfrlf f lgshtlskhctfrlf.

  Hjhp hpthd thdlil liljh jhj> j> rasp raspuas uasth th jai jai aepia aepiahjf hjf hgta hgta ihs ihs gaca gacaslj sljhj hjas as y :.4.4.  Hj raquarlelagtfs ja ifs cilagtas. 

Ih shtlskhcclóg f lgshtlskhcclóg japagja jai brhjf ja hjhpthdliljhj jai slstaeh, cuhgjf ai cilagta raqulara kiaxldliljhj pfr tagar gacasljhjas aspacåk asp acåklchs lchs.. Zhedlìg Zhedlìg tlaga tlaga brhg brhg lepfrthg lepfrthgclh clh ai cfepfrth cfepfrthelag elagtf tf jai aepiahjf.

  :.4.3. Aspfgthgaljhj> hcclfgas gf lgjucljhs gl sfilclthjhs hi aepiahjf. 

Sfg lgcljagtas shtlskhctfrlfs, ih aspfgthgaljhj jai aepiahjf phrh Jhr  ugh htagcló htagclóg g aspaclhi aspaclhi,, trhtf trhtf axcaiag axcaiagta, ta, elagtrhs elagtrhs qua ifs Lgcljag Lgcljagtas tas lgshtlskhctfrlfs lgshtlsk hctfrlfs raprasagthg cfepfrthelagtfs gabhtlvfs jai aepiahjf aepiahjf (trhtf rujf, jlscrlelghclóg.)

  :.4.:. Mhcar kragta> raspuasth jai aepiahjf hgta ifs cilagtas jlkåclias. 

Sfg lgcljagtas ag ifs cuhias ifs cilagtas kuarfg ai eftlvf ja ih prfplh lgshtlsk lgsh tlskhccl hcclóg. óg. Gf cffpar cffparhdhg hdhg,, gl cfihdfr cfihdfrhdhg hdhg cfg ai prfvaajf prfvaajfrr jai sarvlclf.

 

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ghjh qua ai aepiahjf mlclarh jhråh cfef rasuithjf ih shtlskhcclóg jai cilagta ag ai agcuagtrf jai sarvlclf. As ai lgcljagta jai cilagta jlkåcli.

  :.4.1. Cfepfrthelagtfs cfeugas ag ai sarvlclf. 

ifs agcuag agcuagtrfs trfs lgjlvlju lgjlvljuhias hias sfg ifs hcfgtac hcfgtaclela lelagtfs gtfs eès cfgcrat cfgcratfs, fs, kugjheagthias y vlvljfs h trhvìs ja ifs cuhias, sa cfelagzhg h cfgstrulr  lepraslfgas bagarhias sfdra ih Frbhglzhclóg.

  :.4.;. Avljagclh jai sarvlclf. 

Jadljf h ih lgthgbldliljhj jai sarvlclf, ifs cilagtas duschg ih avljagclh jai sarvlclf. Ihs 3 prlgclphias chtabfråhs ja avljagclh sfg> Parsfghs, prfcasf y avljagclh kåslch.

[ahefs ug sarvlclf eìjlcf. Ih chiljhj sa aeplazh eljlagjf ai Prfcasf ja rablstrf ja ih cfgsuith, ¶mhy qua mhcar cfih6 ¶Cuègtf Mhy qua asparhr6. Slbua cfg ihs hcclfgas hcclfgas y hctltujas hctltujas ja ihs parsfghs (cfrtasåh, Cffparhclóg, Cffparhclóg, cfepatagclh), ja ih racapclfglsth y klghilzh cfg ih Avljagclh kåslch (ih shih ja asparh ¶as cóefjh6)

IH A[LJAGCLH JAI SAT[LCLF (JASJA AI PQGZF JA [LSZH JAI CILAGZA)

 

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AEPIAHJFS JA CFGZHCZF ² AI CILAGZA/H ELSEF ² FZTFS CILAGZAS

PATSFGHI

PTFCASF 

A[LJAGCLH KÅSLCH

 

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KIQNF FPATHZL[F JA IHS HCZL[LJHJAS. PHSFS JAI PTFCASF KIA]LDLILJHJ [ATSQS SZHGJHTJ ZACGFIFBÅH [ATSQS SATAS MQEHGFS

 

CFEQGLCHCLÓG ZHGBLDIA HEDLAGZA JAI SAT[LCLF BHTHGZÅHS

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ZACGFIFBÅH

 

 

Ftrfs lgvastlbhjfra lgvastlbhjfras s saøhihg asth chtabfråh chtabfråh ja jlkaragtas jlkaragtas tlpfs ja htagclóg htagclóg hi cilagta, ag kugclóg jai crltarlf qua sa utlilca phrh su cihslklchclóg. Sa trhth ja jlkaragtas jlkaragta s ehgarhs ag ihs qua sa jh ih lgtarhcclóg lgtarhcclóg cfg guastrfs cilagtas cilagtas,, taglagjf ag cuagth jlstlgths vhrlhdias. Sl sa plagsh ag ih ehgarh cfef sa jh ih raihclóg y ai eajlf, agtfgcas tagjrè> 

 Htagclóg  Htagcló g prasagclhi> prasagclhi>

Ag asta chsf, sa prfjuca ug agcuagtrf kåslcf cfg ai cilagta, slg ihs dhrrarhs gl lgtarkaragclhs qua fchslfgh ai trhtf taiakóglcf f h trhvìs ja ftrhs våhs, cfef ai cfrraf aiactróglcf. Sa jh cfgthctf vlsuhi y ai iagbuhna gf vardhi nuabh ug phpai euy lepfrthgta. 

 Htagclóg  Htagcló g taiakóglch> taiakóglch>

Asta tlpf ja htagclóg hi cilagta axlba qua sa cuepihg ugh sarla ja gfrehs gf ascrlths sl ustaj jasah ifbrhr su piagh shtlskhcclóg s htlskhcclóg.. Ai macmf qua gf pfjhefs fdsarvhr ihs pfsldias rahcclfgas jai lgtarifcutfr mhca qua tagbhefs qua pfgar  eès askuarzfs y jaefstrhr ugh hctltuj jlkaragta h ih prasagclhi. 

 Htagclóg  Htagcló g vlrtuhi> vlrtuhi>

Cfg ih agtrhjh ja ihs guavhs tacgfifbåhs y ai huba jai cfearclf aiactróglcf aiactróglcf,, sa astè lepfglagjf ugh våh hitarghtlvh phrh akactuhr ihs cfeprhs. \h sah pfr cfrraf aiactróglcf aiactróg lcf f h trhvìs ja ih elseh wad jfgja sa fkracag ifs prfjuctfs, prfjuctfs, ai cilagta, ag asta chsf, vhifrh ih htagclóg racldljh pfr ftrfs phrèeatrfs, cfef ai cfrractf kugclfghelagtf ja ih pèblgh, ai slstaeh ja phbf y ja agtrabh, ih praeurh ag ih raspuasth hgta jujhs våh cfrraf aiactróglcf, atc. Sl plagsh ag ih lgtagclóg qua puaja axlstlr ag ai cfgthctf cfg ai cilagta, puaja jlstlgbulrsa> 

 Htagclóg  Htagcló g prfhctlvh> prfhctlvh>

Cuhgjf duschefs duschefs crahr gacasljhjas ag ai cilagta y eftlvhr ih cfeprh ja guastrf prfjuctf f sarvlclf, cfgthcthefs jlractheagta, slg asparhr h qua ìi if mhbh. Axlba ugh hith tfiarhgclh h ih krustrhclóg, yh qua jadaefs tagar ugh hctltuj pfsltlvh mhclh ai racmhzf.

 

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 Htagclóg  Htagcló g rahctlvh> rahctlvh>

Ag chedlf, cuhgjf ai sagtljf jai cfgthctf agtra ihs phrtas sa jh jai cilagta mhclh gfsftrfs, slepiaeagta asthefs jhgjf raspuasth h ih jaehgjh, slg trhthr ja jasparthr, ja agtrhjh, gacasljhj hibugh ag ai cilagta. Pfr þitlef, sl pagshefs ag ai phpai qua nuabh ih parsfgh ag ih cfeprh, thedlìg tagaefs jlkaragtas tlpfs ja htagclóg hi cilagta> 

 Htagclóg  Htagcló g jlracth> jlracth>

Cuhgjf ai lgtarifcutfr as ih parsfgh qua axprash ih gacasljhj y hjaeès as ai qua jaclja hcarch ja ih cfeprh, sa trhth ja ugh htagclóg jlracth, slg lgtareajlhrlfs. Jhjf qua ifs rfias sa cfgcagtrhg ag ugh þglch parsfgh, tfjh guastrh agarbåh sa jlrlba thedlìg h ug þglcf lgtarifcutfr. 

 Htagclóg  Htagcló g lgjlracth> lgjlracth>

Pfr cfgtrh, cuhgjf ih parsfgh qua mhca ih jaehgjh gf as ih qua tfeh ih jaclslóg klghii ag ih cfeprh, klgh cfeprh, pfjaefs pfjaefs mhd mhdihr ihr ja ugh htagclóg htagclóg lgjlract lgjlracth. h. As lepfrthg lepfrthgta ta ljagtl lja gtlklc klchr hr chjh chjh ugf ugf ja ifs ifs rfias rfias phrh phrh shtlsk shtlskhca hcarr ihs ihs gacasljhjas ja gacasljhjas ja tfjfs ifs hctfras qua lgtarvlagag ag ih trhgshcclóg. 

 Htagclóg  Htagcló g prfhctlvh prfhctlvh

As hquaiih jfgja ih cfephøåh dusch f sa hcarch jlractheagta hi cilagta. Sa utlilzh ih htagclóg prfhctlvh ag cuhiqular khsa jai prfcasf ja vagth, jurhgta ai prfcasf ja cfeprh f ag ih raihclóg qua sa jasaa ehgtagar pfstarlfreagta cfg ai cilagta. Ag ih vagth as usuhi qua ihs aeprashs sa trhtag ja cfeuglchr cfg su pþdilcf eath ag cuhiqular asphclf f pfr jlvarsfs eajlfs. Cuhgjf sa cfgcrath ugh vagth, ai hsasfr puaja iihehr hi cilagta phrh shdar sl ai prfjuctf f sarvlclf mh sljf ja su hbrhjf f hyujh. Phrh ehgtagar ih kljailjhj, ugh cfephøåh puaja racfrjhr hi cilagta qua slbua cfg ìi phrh sarvlria f racfeagjhria dagaklclf, avagtf, fkarth f, slepiaeagta, phrh lgkfrehria ja ug guavf prfjuctf f sarvlclf.

 

Ag cuhiqular chsf, asth prèctlch axlba ugh hith tfiarhgclh h ih krustrhclóg, yh qua axlstag ihs elsehs pfsldliljhjas pfsldliljhjas ja racldlr raspuasths khvfrhdias khvfrhdias cfef gabhtlvhs gabhtlvhs pfr phrta jai racaptfr, jadljf h qua as ugh kfreh ja cfeuglchclóg gf jasahjh. 

 Htagclóg  Htagcló g rahctlvh rahctlvh

Ag chedlf, ih htagclóg htagclóg rahctlvh as hquaiih qua surba cuhgjf ai cilagta cfgthcth cfgthcth h ih aeprash pfr jlvarsfs eftlvfs, y asth þitleh tlaga ih fdilbhclóg ja raspfgjar h ih sfilcltuj. Hså, as ih aeprash qulag jada raspfgjar hgta tfjh jaehgjh ja vagth, ja jujhs, ja sfiuclfgas, ja hbrhjaclelagtf y mhsth ja ruefras. Cuhiqularh pagshråh qua asta gf as ug tlpf ja htagclóg slgf ug jadar ja ihs aeprashs, y tlaga rhzóg . Cfgfcar ifs tlpfs ja sarvlclf hi cilagta parelta aiavhr ifs astègjhras ja chiljhj y culjhr ifs jathiias. Cfg asth buåh puajas lepiaeagthrifs ja ehgarh akactlvh.

 

DLDILFBTHKLH

8. Htagclf Htagclf Cèrjaghs Cèrjaghs,, Ajltm? Bfgzèiaz Bfgzèiaz Partuz, Partuz, Dihgch Dihgch Chiljhj Chiljhj ja sarvlclf sarvlclf ag ih ajltfrlhi ajltfrlhi ja ih Qglvarsljhj jai ^uilh (AJLIQ^) Tavlsth ja Clagclhs Sfclhias ([a), vfi. ]LLL, gþe. 8, agarfhdrli,i, 4002, pp. 824-8=; hdrl 824-8=; Qglvarsl Qglvarsljhj jhj jai ^uilh Ehrhchldf, Ehrhchldf, [agazuaih. [agazuaih. Tacuparhjf Tacuparhjf ja mps>//www.rajhiyc.frb/pjk/4=0/4=083883.pjk  4. Tacuparhjf ja  mttps>//www.uv.as/~tfrhg/eosarvlte/jaschrbh/taeh0:esar.pjk  Buhjhrrh rrheh eh Zhvlrh Zhvlrh,, Agrlqu Agrlqua? a? Tfshia Tfshiass Astrhj Astrhjh, h, Ais Aishh Elrayh Elrayh EHTOAZ EHTOAZLGB LGB TAIHCLFGHI TAIHCLFGHI> 3. Buhjh [HIFT, [HI FT, SHZLSKH SHZLSKHCCL CCLÓG, ÓG, IAHIZHJ IAHIZHJ \ TAZAGC TAZAGCLÓG LÓG JAI CILAGZ CILAGZA A . HGÈILS HGÈILSLS LS \ TAKIA] TAKIA]LÓG LÓG

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