Student Assessment Guide: Guide: BSBLDR523 Lead and manage effective workplace relationship relationships s
BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
Student Assessment Guide: BSBLDR523
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
Copyright 2021
Australian
College o Business Intelligence
All rights reserved Version: 21.0 Date Modied: January 2021 No part o this publicaon may be reproduced, stored in a retrieval system or transmied in i n any orm or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior wrien permission o Australian College o Business Intelligence. Disclaimer: The Australian College o Business Intelligence does not invite reliance upon, nor accept responsibility or, the inormaon it provides. The Australian College o Business Intelligence makes every efort to provide a high-quality service. However, neither the Australian College o Business Intelligence, nor the providers o data, gives any guarantees, undertakings or warranes concerning the accuracy, completeness or up-to-date nature o the inormaon provided. Users should conrm inormaon rom another source i it is i s o sucient importance or them to do so.
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Content
s 1. Assessment Informaon............................ Informaon........................................... ............................... ............................... ...........................................4 ............................4 A. Purpose o assessment.......................... assessment......................................... ............................. ............................. .............................. ............................. ...................................4 .....................4 B. What you are required to do................ do.............................. ............................. .............................. ............................. ............................. ..................................... ......................4 4 C. Competencies being assessed............ assessed.......................... ............................. .............................. ............................. ............................. ..................................... ........................4 ..4 D. Important resources or compleng this assessment............................. assessment............................................ ............................................ ............................. 5 E. A note on plagiarism and reerencing.................................. reerencing................................................ ............................. .............................. ...................................6 ....................6 F. A note on quesons with role plays............ plays........................... ............................. ............................. .............................. ............................. ..............................6 ................6 G. Instrucons or compleng this assessment.................................... assessment................................................... .............................. .................................... .....................6 6
2. Assessment Coversheet.......................... Coversheet......................................... ............................... ............................... ..............................................8 ...............................8 3. Assessment Quesons............................. Quesons............................................ .............................. ............................... ..............................................9 ..............................9 A. Task A - Manage inormaon.................................... inormaon.................................................. ............................. .............................. ............................................. .............................. 9 B. Task B - Consult with your team........................................ team....................................................... ............................. ............................. ................................... .................... 10 C. Task C - Prepare or a change......................................... change........................................................ .............................. ............................. ................................... .......................14 ..14 D. Task D - Demonstrate knowledge and leadership....................... leadership..................................... ............................. ........................................17 .........................17
4. Student Self Checklist.............................. Checklist............................................. ............................... ...........................................................20 ...........................................20
Student Assessment Guide: BSBLDR523
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
1. Assessment Information A. Purpose of assessment This assessment will develop your skills and knowledge required to lead and manage efecve workplace relaonships.
B. What you are required to do For this assessment, you are required to complete 4 tasks:
Task A – Manage inormaon
Task B – Consult with your team Task C – Prepare or a change c hange Task D – Demonstrate knowledge and leadership
All tasks o this assessment require you to use the provided case study inormaon relang to the conal company Highpoint Consulng.
C. Competencies being assessed Elements To achieve competency in this unit you must demonstrate your ability to: 1. Estab Establish lish efecve efecve workpl workplace ace relaonship relaonship processes processes 2. Man Manage age efec efecve ve work workpla place ce re rela laons onship hipss 3. Rev Review iew manag managemen ementt o workpla workplace ce rela relaon onshi ships ps
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
Performance Evidence Evidence o the ability to:
Implement processes to manage ideas and inormaon on at least two occasions, including: Communicang inormaon to support others to achieve work responsibilies o Facilitang employees’ contribuons to consultaon on work issues o o Providing eedback on the outcomes o consultaons Resolving issues raised or reerring to relevant personnel o Develop and implement processes and systems to manage dicules on at least two occasions, including: Idenying and resolving conicts and other dicules according to organisaonal o policies and procedures Planning how to address dicules o Providing guidance, counselling and support to assist co-workers in resolving their work o dicules
Knowledge Evidence To complete the unit requirements saely and efecvely, you must be able to demonstrate knowledge o the ollowing:
Systems, policies and procedures that can support the development o efecve work relaonships Key aspects o work relaonships, including: Interpersonal styles o Communicaons o o Consultaon o Cultural and social sensivity Networking o Conict resoluon o Legislaon relevant to managing efecve workplace relaonships Organisaonal policies and procedures relevant to workplace relaonships Methods to develop processes or: Consultaon with employees o o Conict management o Task issue management
For urther inormaon on the competencies o this unit, please reer to: t o: hps://training.gov.au/Training/Details/BSBLDR523
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
D. Important resources for completing this assessment To complete this assessment, please reer to the ollowing resources provided on Moodle:
BSBLDR523 Lead and manage efecve workplace relaonships re laonships learner guide BSBLDR523 Marking Guide BSBLDR523 Case study older BSBLDR523 Legislaon, regulaons, standards and codes older Addional student assessment inormaon
E. A note on plagiarism and referencing Plagiarism is a orm o the where the work, ideas, invenons etc. o other people are presented as your own. When quong or paraphrasing rom a source such as the Internet, the source must be recognised. I you are quong a source, make sure to acknowledge this by including “quotaon marks” around the relevant words/sentences or ideas. Note the source at the point at which it is included within your assessment, such as by using a citaon. Then list the ull details o the source in a ‘reerences’ secon at the end o your assessment. All sources used or your assessment should should be detailed in a ‘reerences’ secon. It is advisable to never copy another person’s work.
F. Instructions for completing this assessment Answer the quesons below using the spaces provided:
Answer all parts o each queson
Use your own words and give examples wherever possible
The quality o your answer is more important than how long it is
Enter your answers in this document
You may use various sources o inormaon to inorm your answers, including your resources provided by ACBI, books, and online sources. You must acknowledge and cite your sources.
Submission Submissio n via Moodle
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
Please reer to the “Instrucons or Subming Your Assessment” ound within the unit course page on Moodle. NOTE: Please take care to follow all instrucons listed. Assessments upload uploaded ed with a dra status on Moodle may not be graded.
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
2. Assessment Coversheet Candidate Name:
ALI AWAN
Student ID: Contact Number:
0421697385
Email:
[email protected]
Trainer / Assessor Name: Qualicaon:
BSB50420 Diploma o Leadership and Management
Units of Competency:
BSBLDR523 Lead and manage efecve workplace relaonships ☐
Assessment Assessm ent Tasks:
A. Manage inormaon B. Consult with your team
☐ ☐
C. Prepare or a change
☐
D. Demonstrate knowledge and leadership
Due Date: Declaraon:
Date Submied: I have read and understood the ollowing inormaon at the beginning o this assessment guide (please ck): ☐
Assessment inormaon
☐
Subming assessments
☐
Plagiarism and reerencing
I declare this assessment is my own work and where the work is o others, I have ully reerenced that material.
Name (please print): Candidate signature: Date:
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
3. Assessment Questions A. Task A - Manage information Task A instrucons Task A requires you to read the case study scenario provided below on Highpoint consulng, then answer the ollowing quesons.
Task A case study scenario You are a Team Leader at Highpoint Consulng, a large business rm that provides advice to businesses and other organisaons around the world. You lead a high perorming team who all get along well. The culture o your team is best described as ‘come in, work hard, get the job done and go go home’. The layout o the Highpoint oce you work in is open plan spread across two wings that are connected by a large staf room. Although it wasn’t intenonally planned this way, the oce wing where your team is located is the quieter o the two. The quieter environment works well or your team as they need to be able to concentrate and preer ewer distracons. You share this wing with teams rom the nance, compliance and reporng divisions and you all get along well. One Thursday you receive a phone call rom the CEO. Due to the nance and compliance teams growing, your team needs to move desks over to the other side o the building – the noisy side – by close o business tomorrow. This is not open or negoaon.
NOTE: For further informaon on Highpoint Consulng, please refer to the “BSBLDR523 Case Study informaon” document provided on Moodle.
A1. Describe the potenal impact of this move on your team and their work responsibilies. Answer in 40-80 words. Write your answer here the change o locaon o desks to the other side o oce’s building i.e., towards the noisy side because o the widening o staf and teams in nance department will potenally have a negave impact on my team’s working credibility. As the noise will interrupt them and intervene their concentraon to perorm. As a team leader I would surely talk to the CEO in this maer as their work
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responsibilies will be greatly afected as well. As when they will not be able to ocus properly die to noise going on in background.
A2. Prepare the text for an email to your manager outlining the potenal impact of the move on your team. Answer in 80-160 words. Write your answer here Dear sir, I would like to inorm you about certain impacts that will potenally impact my co-workers and team member’s working capacity. By moving the desks o our team on the noisy side o the building will result in the loss o concentraon during their working hours. This w will ill signicantly lower down their interest actor in work and divert their aenon during work hours, ulmately which will become an obstacle in achieving their work responsibilies. I would like to request you to look upon this maer and discuss the inrastructure o this company’s building to adjust the employee’s desks in the posion that will help improve their work perormance rather than decreasing their work eciency.
A3. Idenfy how you would inially inform your team of the move (e.g. face-to-face or in wring) and explain why you have chosen this mode of communicaon. Then describe how you would conduct any necessary follow up communica communicaon. on. Answer in 60-120 words.
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
Write your answer here Inially I would send a memo to my colleagues and team to inorm them about this change. Aer inorming them through memo, I will brie them in a ace-to-ace meeng about the alignment o each o the team member in the new seng o work desks. In a ormal meeng a s a ollow up communicaon I will inorm them about the new seng o the oce and my department. Moreover, I will explain my team members in this meeng about how to adjust in the newly seled environment.
A4. Prepare the text for an email communicang the move to your team. Answer in 80-160 words. Write your answer here Dear Members, it is to inorm you that as per the widening o staf and employees in nance department has shied the workplace o us to the south side o oce’s building. As soon as the desks will be shied towards the menoned posion, I will brie all o you about your sing arrangements. Probably over the weekend this movement will take place.
A5. Explain the process you will follow to resolve issues raised by your team regarding the move and escalate those issues that you are unable to resolve. Answer in 80-160 words.
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Write your answer here I will ideny all those problems which are having the issue o disturbance, team member’s disagreements and that are creang problems in the regulaon o the business. I will w ill ideny all the issue that is occurring in an organizaon then what are the reasons so I will resolve all those issues accordingly. As above I have wrien that team member’s conict is the big problem because this eventually cannot resolve i it will go in the processes as well so some diferent acvies will remove those conicts.
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
B. Task B - Consult with your team Task B instrucons Task B requires you to read the case study scenario provided below on Highpoint consulng, then answer the ollowing quesons. Please note: The Task B case study scenario follows on from that in Task A.
Task B case study scenario You are given the opon o two (2) locaons or your team:
A group o larger desks next to one o the loudest teams in the area close to a window; or
Smaller desks next to a team that oen oe n works out o the oce on client sites, ccloser loser to the central staf room where everyone gets together or lunches, cofees and meengs.
NOTE: For further informaon on Highpoint Consulng, please refer to the “BSBLDR523 Case Study informaon” document provided on Moodle.
B1. Explain the benets of consulng with your team members on issues and decisions that will aect them in the workplace, such as the move in desks. Answer in 40-80 words. Write your answer here The benets o consulng with the team member will help them to take innovave ideas in their business because one or more than personalized advice will help them to grow more. The problems cannot be solved at very rst sight so they will gradually solve.
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B2. Describe how you would provide feedback from your team to management. Answer in 40-80 words. Write your answer here The eedback should be more specic tackling all the posive and negave gratude that are having in any eedback so it must be included with no sandwich approach as well and without any biases so it should be more jused with all the comments.
B3. As the team leader, describe how you will conduct the group decision-making process to achieve consensus. Answer in 40-80 words. Write your answer here The parcipaon o every member will be more important in taking any decision. Then, it must belong collecvely so everyone will be agreed to go on the t he point o consensus and evaluate every point so that it has no error and lack o risk.
B4. Now apply some of the thinking from this case study scenario to achieving consensus among your family or friends network for where you would all like to take your next family vacaon (or excursion for a group of friends). Go through the group decision-making process and lead the
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discussion with your family and/or friends group, record the discussion and aim to reach a consensus for a holiday desnaon that reasonably sases all parcipants. Answer in 40-80 words. Write your answer here The group decision based on the most reasonable prices so that it will suit the budget accessibility. acce ssibility. It will be more suitable or when the things will go or packages and discount so everybody can avail the opportunity and get all the services.
B5. Describe approaches you could take to resolve conict in the workplace should it arise. Answer in 40-80 words. Write your answer here Compromising a conict in which it is not handled at spot me Avoiding a conict to reduce issues and disturbance Collaboraon or teamwork Accommodang the objecves so that it will be more useul to reduce conicts Forcing to stand on the opinion
B6. What steps would you take to restore a harmonious working environmen environmentt aer your team moves desks if a conict arises? Answer in 40-80 words. Write your answer here
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Take things to the right place at right me should be the priority so the people can adjust in that situaon. The environment which is not good or the people, having conicts so it is mandatory to Resolve things with immediate acon so it will not get tougher.
C. Task C - Prepare for a change Task C instrucons Task C requires you to read the case study scenario provided below on Highpoint consulng, then answer the ollowing quesons. Please note: The Task C case study scenario follows on from those in Tasks A and B.
Task C case study scenario In preparaon or the move, you recognise that the environment your team will be moving into will be a lot more diverse in culture, communicaon styles and dynamics, than their current environment. NOTE: For further informaon on Highpoint Consulng, please refer to the “BSBLDR523 Case Study informaon” document provided on Moodle.
C1. Idenfy three or more documents Highpoint Consulng has that relates to your team moving desks, including one on conict management (e.g. code of conduct, diversity policy, privacy policy, EEO policy, email policy, social media policy or guidelines). Outline the purpose of each organisaonal document in the context of guiding your team’s behaviour and conduct in their workplace. Answer in 80-160 words.
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
Write your answer here All policies have their guidelines that can be idened or the team’s behaviour and conduct in their workplace. Also, the viewpoint o all policies that are important or any organizaon.
C2. Click on the following link and read the Diversity Policy for the University of Wollongong: hp://www.uow.edu.au/abou .uow.edu.au/about/policy/UOW058716.html t/policy/UOW058716.html hp://www Using this as a guide, develop a Diversity Policy for Highpoint Consuln Consulng g that governs the organisaon’s cultural diversity and ethical values. Answer in 200-400 words. Write your answer here Diversity, according to the Australian Government is described as recognizing worker rom a diverse variety o backgrounds. Employees o various, races, ethnicies, Cultures, athlec abilies, sexual identy, physical aributes and characteriscs, social and polical history, marital status, religious belies, educaonal backgrounds and work experiences are some o the characterisc variables that are included in the Diversity Plan which will govern High point consulng’s organizaonal cultural diversity and its ethical values. The diversity policy o High point consulng is based on the ollowing guiding principles Individuals have the reedom to share their viewpoints and thoughts in the meengs and decisions o the organizaons without any kind o ear and prejudice, abuse or bullying. Any sort o unconstuonal or ofensive behaviours regarding racism is considered to be unethical. It also contradicts the organizaon’s aim o providing an atmosphere through which every employee and associates can achieve their maximum potenal.
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C3. Explain how you will adjust your communicaon style and support your team to do the same to meet the Highpoint Consulng Diversity Policy and ethical requirements. Answer in 40-80 words. Write your answer here I will adjust the communicaon style to support the team members and meet the requirements o the high point consulng diversity plan. I will consider how various points o view, environments and circumstances will inuence interpretaon and messaging. I am capable o ancipang, dealing with and planning or uncertain & unpredictable perplexing scenarios. In my interacon with the team members, I show appreciaon or diversity among the organizaon. I will choose the best contact tool or every employee individually to whom I’m speaking.
C5. Develop a strategy and an acon plan with four tasks that need to be done to idenfy, develop and use internal and external networks to build beer workplace relaonships for your team and the rest of Highpoint Consulng. Your strategy and acon plan must include:
Key outcomes sought Implementaon Implementao n steps Timeframes Responsible pares to resolve issues and communicate the outcomes to relevant stakeholders
Answer in 250-350 words using the tables provided below. below.
Key outcomes sought Write your answer here
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Acon plan
Acon item
Timeframe
Write your answer here
Write your answer here
Write your answer here
Write your answer here
Write your answer here
Write your answer here
Write your answer here
Write your answer here
Responsible pares to resolve issues and communicate the outcomes to relevant stakeholders Write your answer here
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
C6. Idenfy two appropriate networks in Australia that can assist you in building workplace relaonships at Highpoint Consulng. Answer in 20-50 words. Write your answer here Blanchard Australia and relaonship Australia are two appropriate networks according to my understanding in Australia that can assist the High point consulng in building workplace relaonships. As trust is parcularly important in the workplace. I a trustworthy relaonship doesn’t exist between the employer and the employee then it will be the most crucial actor in inuencing the employee turnover rate.
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
D. Task D - Demonstrate knowledge and leadership Task D instrucons Task D requires you to read the case study scenario provided below on Highpoint consulng, then answer the ollowing quesons. Please note: The Task D case study scenario follows on from those in Tasks A, B & C.
Task D case study scenario It is one week since the move and it is evident that your team members are sll unhappy about the move. Work has slowed and they have made lile efort to interact and build relaonships with their new neighbours. As the team leader, you decide that you need to take acon and start demonstrang the behaviour you would like to see rom your team. NOTE: For further informaon on Highpoint Consulng, please refer to the “BSBLDR523 Case Study informaon” document provided on Moodle.
D1. Outline the legislaon that applies to you managing eecve workplace relaonship relaonshipss at Highpoint Consulng, such as employment and industry law, diversity or privacy. Answer in 80-160 words. Write your answer here
Following is the list o legislaon that applies to managing efecve workplace relaonships at High point consulng. An-discriminaon act 1977 allows discriminaon based on ethnicity, racial rac ial origin, colour diferences, descent, ethnoreligious backgrounds, naonality, real or discern past, marital status, any disability in terms o present or uture, transgender status, age, actual or discern homosexuality. Racial discriminaon act 1975 allows discriminaon based on colour, naonality, race, ethnicity and religious belies.
Age discriminaon act 2004 orbids less preerenal care not only because o age but also due to eatures that are commonly associated with age & characteriscs that are usually aributed to
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individuals o that certain age.
D2. Describe how adhering to the legislaon idened in the previous queson (Task D, Queson D1) underpins professional conduct? Answer in 40-80 words. Write your answer here By adhering to the above-menoned legislaon will promote intellectual openness, collegiality, connecvity and empowerment among the employees. It will also render versality as well as cultural diversity, mutual recognion and advancement o equity & social jusce. Celebraon and rejecon o efort and organizaon, as well as decision-making ability in the employees. Employees who are recognized and thanked or their contribuons c ontribuons will promote organizaonal success.
D3. Read the scenario provided below, then answer the following queson: A few weeks aer your team has moved, moved, Greg, one of your best workers workers,, comes to you and tells you that he’s nding the situaon untenable. He explains to you that he has some personal issues, issues, is very distracted by the surrounding surrounding noise in the o oce ce and that he’s nding it hard to maintain accuracy in his work. Greg has always been a hard worker and team player, so you don’t want to lose him. So far, Greg hasn’t made any comment about leaving but you are fearful that if his issues connue, he may look elsewhere for work.
Describe how you would clarify Tom’s needs and the guidance, counselling and support, including idenfying any external providers, you need to provide to Tom to address his issues. Answer in 80-160 words.
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BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
Write your answer here
D4. The scenario outlined in the previous queson (Task D, Queson D3) is sll ongoing. Formulate a plan to address the issues with oce noise. Document two objecves, your strategy and three (3) acon items you must undertake to resolve the situaon. Answer in 100-250 words, using using the tables provided belo below. w.
Objecves Write your answer here
Strategy Write your answer here
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Acon items
Acon item
Timeframe
Write your answer here
Write your answer here
Write your answer here
Write your answer here
Write your answer here
Write your answer here
D5. The scenario outlined in Task D, Queson D3 is sll ongoing. Implement the early steps of this plan you developed in the previous queson (Task D, Queson D5) by wring the text for an email to be sent to your manager. This email must introduce your plan and requesng approval to pursue your soluon. Answer in 60-120 words. Write your answer here
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Issued: January 2021
Review: January 2021
BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
Student Assessment Guide: BSBLDR523
Version: v21.0
Page 26 o 29
Developed by: ACBI
Approved by: DoS
Issued: January 2021
Review: January 2021
BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
4. Student Self Checklist A. Student Self Checklist for Tasks A - D Candidate name: Unit of Competency:
BSBLDR523 Lead and manage efecve workplace relaonships
Instrucons: Place a ck ‘ ✓ ✓ ’ in the Yes (“Y”) column for each queson you have completed all parts for. Task A - Manage informaon Y
Did you:
A1: Describe
the potenal impact of this move on your team and their work responsibilies?
A2: Prepare
the text for an email to your manager outlining the potenal impact of the move on your team?
A3: Idenfy how
you would inially inform your team of the move (e.g. face-to-face or in wring) and explain why you have chosen this mode of communicaon. Then describe how you would conduct any necessary follow up communicaon?
A4: Prepare
the text for an email communicang the move to your team?
A5: Explain the process
you will follow to resolve issues raised by your team regarding the move and escalate those issues that you are unable to resolve?
Task B - Consult with your team Y Did you: B1: Explain the benets
of consulng with your team members on issues and decisions that will aect them in the workplace, such as the move in desks? B2:
Describe how you would provide feedback from your team to management?
Student Assessment Guide: BSBLDR523
Version: v21.0
Page 27 o 29
Developed by: ACBI
Approved by: DoS
Issued: January 2021
Review: January 2021
BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
B3: As
the team leader, describe how you will conduct the group decision making process to achieve consensus? consensus? B4: apply some of
the thinking from this case study scenario to achieving consensus among your family or friends network for where you would all like to take your next family vacaon (or excursion excursion for a group of friends)? friends)? Go through the group group decision making process and lead the discussion with your family and/or friends group, record the discussion and aim to reach consensus for a holiday desnaon that reasonably sases all parcipants? B5: Describe approaches
you could take to resolve conict in the workplace should it
arise? B6: Describe what steps
you would take to restore a harmonious working environment aer your team moves desks if a conict arises?
Task C - Prepare for a change Y
Did you:
C1: Idenfy three or
more documents Highpoint Consulng has that relates to your team moving desks, including one on conict management? Outline the purpose each organisaonal document in the context of guiding your team’s behaviour and conduct in their workplace? C2: Using the Diversity Policy for
the University of Wollongong Wollongong as a guide, develop a Diversity Policy for Highpoint Consulng that governs the organisaon’s cultural diversity and ethical values? C3: Explain how you will
adjust your own communicaon style and support your team to do the same in order to meet the Highpoint Consulng Diversity Policy and ethical requirements? C4: Develop
a strategy and an acon plan with ve tasks that need to be done to ensure that any dicules in workplace relaonships are idened, resolved and the outcomes communicated back to the relevant pares. Ensure your strategy and acon plan includes:
Key outcomes sought?
Implementaon steps?
Timeframes?
Responsible pares to resolve issues and communicate the outcomes to relevant stakeholders?
Student Assessment Guide: BSBLDR523
Version: v21.0
Page 28 o 29
Developed by: ACBI
Approved by: DoS
Issued: January 2021
Review: January 2021
BSB50420 Diploma of Leadership and Management Student Assessment Guide: BSBLDR523 Lead and manage efecve workplace relaonships
C5: Develop
a strategy and an acon plan with four tasks that need to be done to idenfy, develop and use internal and external networks to build beer workplace relaonships for your team and the rest of Highpoint Consulng? Ensure your strategy and acon plan includes:
Key outcomes sought? Implementaon steps? Timeframes? Responsible pares to resolve issues and communicate the outcomes to relevant stakeholders?
C6: Idenfy two
appropriate networks in Australia that can assist you in building workplace relaonships at Highpoint Consulng?
Task D - Demonstrate knowledge and leadership Y
Did you:
D1: Outline the legislaon that applies
to you managing eecve workplace
relaonships at Highpoint Consulng? D2: Describe how adhering to
the legislaon idened in the previous queson (Task D, Queson D1) underpins professional conduct? D3: Read the scenario
provided? Describe how you would clarify Tom’s needs and the guidance, counselling and support, including idenfying any external providers, you need to provide to Tom to t o address his issues? D4: Read the scenario
outlined in the previous queson (Task D, Queson D3)?
Formulate a plan to address the issues with oce noise? Document two objecves, your strategy and three acon items you must undertake to resolve the situaon? D5: Read the scenario
outlined in Task D, Queson D3?
Implement the early steps of this plan you developed in the previous queson (Task D, Queson D5) by wring the text for an email to be sent to your manager? Ensure this email introduces your plan and requests approval to pursue your soluon?
Student Assessment Guide: BSBLDR523
Version: v21.0
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